373 comments found.
hi i have a question before i buy. I want to use Portfolio Boxes demo, but is it possible to scroll to the right when scrolling?
Hey there,
It’s not possible now, but a good idea to add 
Cheers, Team Liquid
Hello, i contacted elementor to see why it wasn’t loading and the problem seems to be related to the plugin ‘ArcHub Elementor Addons ’. When the plugin is disabled, the editor will load. I’ve been told they have no control over coding for third-party plugins nor themes.
If they need any technical details regarding Elementor, they are free to open an issue on their Github page where their developers will be happy to collaborate directly with you: https://github.com/elementor/elementor/issues/new/chooseHi there,
We don’t have any issues with loading.
Could you submit a ticket with all the details so that we can investigate further what could be wrong there.
Cheers, Team Liquid
where do i submit ticket?
Hi there, here is the link
Hi, pls someone to respond to the below ticket #14686 Very slow performamce to a clean installation with dedicated server i9-9900 Thanks
Hi Xristos, let us help you – we have already responded your ticket. Please respond the ticket if you need further help.
Hi, anyone able to manage installation and host your website successfully with all the customizations and change in projects ?
Hi there,
I cannot see your purchased badge.
Sorry.
Hello, I want to to purchase the theme but i want to check if i can add filtre option to projects page , because i will add approximately 60 projects in projects page
Hi Tevfik,
It depends what kind of filtering you need.
Could you please email us via profile page?
Thanks & Regards, Team Liquid
I want t o change domain license
Sure, would you submit a ticket or send an email? We’ll help you quickly
please check this
Could you please re-check, it’s fine.
I send the ticket. please check & let me know ?
Hi there,
ArcHub collection is working fine, would you double check please?
Cheers, Team Liquid
Hey, How to deactivate a license to apply to another development / production site? We activated and imported the theme twice for testing purpose, now it’s showing same URL as two attempts! How we can remove that and activate in different URL?
Hi there,
Could you submit a ticket with the details, or send an email? I’d love to assist you.
Cheers, Team Liquid
Hello,
I bought the theme today and now when I import the theme, my site is blank, no image, text, nothing is imported. What is the problem?
Hi Yunik,
Could you reset and re-import please? If the issue persists, please submit a ticket with all the details. We’d love to assist you.
Cheers, Team Liquod
It remains the same, no demo import. And there isn’t any kind of error.
Did you manage to submit a ticket? We’d love to assist you
Hi, I just bought the template and try to implement it in my existing website. - I would like to connect my projects in the portfolio listing. The portfolio in Archub template is only linked with the posts and not the project. - When i import the pre-built, there are some words display with strikethrough. Could you please help us to fix these issues ? BR
Hi there,
Could you submit a ticket with all the details? We’d love to assist you.
Cheers, Team Liquid
I tried many attemps to send the ticket but it always show that i need to separate the issue ?
Sorry to hear that, if you cannot submit a ticket – please send us an email via profile page. We’re looking forward to hearing from you.
Hello, the Archub Elementor Addons plugin fails with the new version, it does not load the editor, how do I solve this problem?
Hi Miguel,
Let us sort it out for you, did you manage to submit a ticket for this?
Cheers, Team Liquid
Hello, please help me to put the license in the correct domain. I put it as a test and now I can’t update it.
Hi Dominic,
You can re-register as development/production license.
If anything pops up, feel free to submit a ticket, our technical team would love to assist you.
Cheers, Team Liquid
when i click Re-sync with Envato i got an error Refresh token not found
Thanks for your help fixing issues with the initial demo install and a few glitches since – really is working well. I’d like to see a little more guidance for the liquid parallax controls in elementor, and also can the parallax be made to work on mobile? I can worry about speed and optimisation at my own risk, but really do need parallax on mobile devices, even if i dumb them down a little.
Hi there,
Could you submit a ticket with all the details? We’d love to help you.
Cheers, Team Liquid
I purchased two licenses with the intent of having two separate demos using two separate subdomains (same domain), I cannot activate the second license and additionally, the import demo fails. Wizard fo through all the whole process and says it was successfull but no content was imported. Submitted a ticket awaiting an answer
Hi there,
Let us assist you, did you manage to submit a ticket for this, if yes – would you share the ticket id?
Thanks, Team Liquid
what mail do you have to serve your customer?
i tried to reply the mail from info@liquid-themes.com, but it looks like just bot, no answer/reply since i sent it at Jul 14.
Hi there,
We do serve via support portal, but your email is already responded as I see.
Cheers, Team Liquid
i responded with a question and not a single reply on your side after that.
Same question from TheDropMarket, how can i deactivate the license. I’m planning to buy Hub Theme as well, so i can decide what’s theme should i use on each sites i own. that’s why i want to know that.
There is no need to deactivate a license, feel free to activate again on the same domain. If you need to change the domain – please let us know.
How can we deactivate our license to apply to another production site? We only used it for a test site and theres no obvious way to deactivate? Why is this such a difficult thing to do?
We had to purchase another license because you dont have an efficient way to deactivate, and the second license doesn’t show up in the Liquid Portal?? This is holding up our process!! This needs to be addressed!
Ticket has been submitted! #14503 Let’s get this resolved guys!! You’ve got to get this resolved ASAP!!
It seems as though the second license has showed up now. It took a while to populate i guess, but atleast thats solved. Deactivation process is still not clear, so could you guys shed some light on that?
Hi there, you don’t need to deactivate the license. You have unlimited activations on that particular domains.
What does that even mean? “That particular domains.” The point to a theme deactivation is in case we want to use our license on another site! Installs aren’t always a good fit, sometimes you have to scrap the project and use another theme, therefore a DEACTIVATION process is needed in order to use the theme elsewhere if need be. So what exactly is your point?
Customer support is absolutely TERRIBLE. The worst we’ve encountered on Envato. For two weeks we’ve been trying to get a simple request through to your support team. We need to DEACTIVATE one of our licenses ( purchase codes). Every other author on Envato provides a simple user friendly way for customers/designers to do this!!! What are you people doing here? You don’t respond to customers, you don’t explain things or provide help?? We need this resolved now!! We’ve already got a ticket in your system! Use it!
Hi there,
Already it’s done for you.
We give unlimited activations on the same domain, so you can activate as many time as you want on the given domain.
Cheers
The issue was not about the “same” domain. It was an issue of not having control over how to deactivate the theme when / after using for testing site. Thanks for getting to the issue. Most appreciated.
Hello, i bought a second license but it doesnt show up in your portal. I have submitted a ticket:#14429. Thanks in advance!
We’re looking forward to hearing from you
Hello, i answered on the ticket.
The Minimal Theme won’t import.
Hi there, it’s already imported to your site
Awesome thanks! Great theme!
changelog
Hi there,
Changelog is already added, could you check?
Cheers.
Okay. Honestly i have not Download the theme i just got it for future use
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