575 comments found.
Hello This is a pre-sale question. Is the site built with Elementor? Or does it use another builder? I’m not clear on this from the comments I’ve read.
Regards, Karina
Hello Karina, thank you for your questions. Yes, this theme is based on the Elementor page builder. You can change content, fonts, colors, and elements using Elementor. It is also not necessary to purchase the Elementor Pro version, as the theme includes beautiful custom shortcodes. If you have any further questions, please feel free to ask. Best regards!
Hi, on the social for widgets, you don’t have a spot for YT. How do I get that in there?
Hello, if you wish – we can add it for you. Please send us an invitation for for admin user at support@wprollers.com Our team will add proper improvements in code. Also, just in case, we want to clarify – do you mean Youtube spot under “YT”? Send us a screenshot with place where you want to add it. Best Regards!
Yes, by YT I mean YouTube. I want it in the social widget. So that I can put in my YouTube link. I see you have a slot for Vimeo, but you don’t have YouTube. So in the actual widget that comes with the theme, I need a YouTube spot. But I don’t want it to disappear when the theme is updated. So if you can send me the code and I will put it in. Otherwise, every time the theme gets updated that will disappear. I hope that makes sense. So if you can just send me the code, I can put it in. Thank you.
Hello KMG777, we have found your emails. Our team will prepare solution for you and send. Best Regards!
Hi there, how do we update the Slider Revolution plugins? I still have the 5.3 version that came with the template, not compatible with latest PHP. Thanks to confirm
Hello, Dear Customer! Thank you for your request. Please contact us at support@wprollers.com and our team will provide you with the necessary updates. Best Regards!
I just did, thanks
Thank you, please check your inbox.
Purchased this theme but unable to get support on it. pages wont update, when i install the new 1.0.0 files it broke my site. very frustrated. poor form that i would need to repurchase to use a product i have already paid for but unable to use now.
Hello, Dear Customer! Thank you for your message. Please contact your hosting provider and ask them to restore your website to the workable stage from the latest correct backup. Then submit a private ticket at https://wprollers.ticksy.com/submit/#100017656 Our team will help you to solve your issues. Best Regards!
In the portfolio section there is no option to select the type of category.
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Pre-sales question are you going to update this site to be up to date with present WP and Elementor security and layout protocols?
Hello, Dear Customer. Thank you for this question. We are planning to release Elementor version next month approximately. But if you have no time to wait – you may also try the current version. It is based on Unyson builder, but theme is well improved and all known bugs are fixed in it (compatible with WP 6.2 and PHP 
. Also our support team will help you to install theme with demo and assist in other requests. If you have further questions – please don’t hesitate to contact us. Best Regards!
Approximately when next month?
Thank you for the interest to our theme. The Elementor version will be ready at the end of July. But we will try to do this as soon as possible. You can leave us your email and we will inform you about release. Sincerely, WPRollers Team.
Will it be hard to switch over if I purchase this one? My client really likes this theme.
Hello, Dear Customer. Please email us at support@wprollers.com We will provide you with all necessary information. Best Regards!
Just sent you an email.
Thank you. Our team has replied you.
Hi, just checking in. Did you make the new Theme on Elementor? If so, what is the link? I want to purchase.
?
Hello, Dear Customer. We haven’t transferred yet unfortunately. Please clarify, is s8port@*pry.com your email? Thank you.
shansen.*@gmail.com
Well that didn’t type it out correctly. hahah!
Thank you for this information. We have sent you reply. Please check your inbox. Best Regards!
Does it support layerslider plugin?
Hello, Dear Customer! Thank you fro your question. Yes, you insert slider;s shortcode directly in page builder via Text Block element between div tags: https://i.imgur.com/0wrFryj.png Please try. Best Regards!
Thank you, after adding its shows gap between header and slider? how to remove that gap? one more question how to change header design?
Hello, Dear Friend! We can help you to solve these issues. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
ok thanks email sent
Hello, Dear Customer. We have replied your email. If you have further questions – please ask us. Best Regards!
Thank you very much
You are welcome! 
hi after your changes problem with product pages, number of products showing setting on product pages is not working like last time
Hello, Dear Customer. We have sent you email. Best Regards!
Hi. I have some questions before purchasing. 1) Are contain this theme child theme for changing? 2) Why mobile menu are select with options?
Hello, Dear Customer! Thank you for your questions. 1. Yes, the theme includes child theme. 2. If you don’t like current mobile menu – we can replace it with more modern. If have further questions – please ask us. Best Regards!
Hi. Where I can see it (mob menu)? If it have not any demo site you can give screenshot of opened gamburger with second level of menu item
Hello, Dear Friend. Here is the demo: https://demo.wpmobilemenu.com Check it in the left top corner. We can install it for you instead of default. Best Regards!
i can only change some parts from the start page, dont understand how to change with this builder 
in the documentary there are no infos how to change this parts . can i use some other elementor or wp bakery ?
Hello, Dear Customer. The native page builder for this theme is the Unyson: https://drive.google.com/file/d/1ncIIId6nK4jFCL7m77nwrTI1sAAsc04d/ Additionally, you may use Elementor, but we recommend using it only for creating the new pages. If you have any questions – please submit a private ticket at https://wprollers.ticksy.com/ Our team will assist you. Best Regards!
Hello support how are you? My slider is showing along with the blog and I don’t know how to fix this error. I already defined in widjets to appear only in the home, but it still doesn’t work. See in print. https://prnt.sc/j8db2mBtQUlu
Hello, Dear Customer! In this case please email us at ourtechemail@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello support, I already sent it, but I didn’t have a response, so I’m sending it here. Thanks.
Hello, Dear Customer! We’ve done your request: https://prnt.sc/ohv8kRXyzAj1 Please check. Best Regards!
hi Post Title missing from Product page. please try to reply fast. from day first lots of problem and your support takes ling time to reply
Hello, Dear Customer! We have performed your request in the ticket # https://wprollers.ticksy.com/ticket/3045531/ Best Regards!
Hi guys, I have an issue with this theme and ACF (Advanced Custom Fields). Both wordpress and the plugin are up to date, so it is the framework. It seems that Energy has a filter that alter the post_excerpt when a post is saved. This is also affecting ACF field posts. I know it’s not an easy question, but before spending a lot of time on this hypothesis, I’d like to ask you if actually Energy somehow alter how the post_excerpt is managed. Best, L.
more in details: it seems it’s forcing the post_content to be duplicated on post_excerpt
Hello, Dear Customer. Please send us at support@wprollers.com the following info: 1. Link/login/password for your cPanel or similar hosting control panel. 2. Link/login/password for your WP Dashboard. We need exact information about these both points, only in this case we will be able to help you.
I would like to change the service icons to my own icons. I know there should be an option to upload my own icon on the service page, but it is not there?
Hello, Dear Customer. Please send us an email at ourtechemail@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Is the theme compatible with WP 5.9 currently?
Hello, Dear Customer! Sure, the theme is completely compatible with the latest WordPress 5.9 version and PHP 8.01 version. If you have the further questions – please ask us. Best Regards!
https://www.sungridenerji.com/ this is our site , so i publish in main page to services but button look like ‘Read More’ how can i change this words i cannot find.
Hello, Dear Customer! Please check these options in Customzier: https://bit.ly/3ugjk1X For further requests please submit a private ticket at https://wprollers.ticksy.com/ Best Regards!
When I downloaded the package from here, the zip file is missing several items & plugins including the page builder. I tried downloading the wordpress install file only and it too is missing plugins and the theme is not working as shown. When trying with the wordpress install file, the install fails due to no plugins.
Hello, Dear Customer. Please submit a private ticket at https://wprollers.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
I’d like to use my own icons for the services – how can I edit these?
Hello, Dear Customer! Please click WP Dashboard => Services => All Services => choose necessary service and open it. Upload your custom icon instead default and save changes: http://nimb.ws/sfZQhw Then check result at front-end. Best Regards!
the option to upload my own icon does not appear, can you help me
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hi, how can I change slider? There is a menu under customize > Main slider settings but the only option in there is “no slider”
Hello, Dear Customer. Please send us an email at ourtechemail@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
actually I sent an email to support@wprollers.com just before your reply. is it enough or should I forward it to ourtechemail@gmail.com
Thank you, that’s enough. We are resolving your issue. Soon we will inform you about the results.
Hi,
We get this error when we try to change footer:
Fatal error: Uncaught Error: Call to a member function get_settings() on null in /home/customer/www/*.com/public_html/wp-content/plugins/theme-extensions/widgets/widget-services-row/widget-services-row.php:95 Stack trace: #0 /home/customer/www/*.com/public_html/wp-includes/class-wp-widget.php(393): ENERGY_Widget_Services_Row->widget(Array, Array) #1 /home/customer/www/*.com/public_html/wp-includes/widgets.php(1977): WP_Widget->display_callback(Array, Array) #2 /home/customer/www/*.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(630): wp_render_widget(‘services-row-2’, ‘p-services-row’) #3 /home/customer/www/*.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(122): WP_REST_Widgets_Controller->prepare_item_for_response(Array, Object(WP_REST_Request)) #4 /home/customer/www/*.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1140): WP_REST_Widgets_Controller->get_items(Object(WP_REST_Request)) #5 /home/c in /home/customer/www/*.com/public_html/wp-content/plugins/theme-extensions/widgets/widget-services-row/widget-services-row.php on line 95
domain: elseroof dot com
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Is there a Manual for this theme?
Hello, Dear Customer! Please check our documentation and watch video tutorials here: http://webdesign-finder.com/docs/energy/documentation_theme/index.html Pay your attention on the following topics: How to install theme with demo-content, Frontpage customization, How to use Unyson Page Builder, Customizer options etc. Best Regards!
