93 comments found.
See screenshot: https://prnt.sc/-usqY4PdYS24
Will you be providing a theme update soon for this? Thanks.
Hi there,
The next version of the theme will be released this weekend.
Best Regards, LA Team.
is it possible to change from Google fonts to local fonts in Yena theme?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
Is the Yena theme fully compatible with Elementor 3.7.0? Let me know before I do the update. Also, please review my follow up questions from Ticket #3063136
Hi there,
We’ll follow your ticket and reply to you very soon!
Best Regards, LA Team
Thanks. Waiting…
Is the latest Yena version fully compatible with PHP 8.0?
Hi @Khoa
The theme is fully compatible with PHP 8.0.
Hope this help you.
Best Regards, LA Team.
is there a compatibility issue with Yena v1.2.6 theme? I updated Elementor to 3.24.0, WP v6.6.2 and LA-Studio For v2.2.6, but when I tried open a page to Edit elementor, I see the critical error message. Let me know you can provide a theme update to fix this. Thanks.
I just rolled back Elementor to v2.23.3 and now able to Edit Page via Elementor again. So please provide a fix so I can update Elementor again back to the new v3.24.0 since this version contains major updates. Thanks.
Hi @khoavo,
I’ve got your email, let me check it and let you know soon.
Best Regards, LA Team.
Thanks. Make sure you view the link to the demo video I sent. It shows how I encountered the Elementor issue. Hope it helps. I’ll wait for your resolution. on this.
Hi @khoavo,
Let me check your email and response you soon.
Best Regards, LA Team.
Hi, can you give me an ETA on why you’ll be able to review my email and provide a solution to fix the Yena theme incompatibility with the latest Elementor plugin? We need to be able to Edit Elementor pages please. Thanks.
I just updated Elementor again to the new v2.24.3 and also the LA-Studio Core to 2.2.8 and the previous issue has been resolved. The Edit Elementor Page is working fine now.
Glad to know it was solved.
Major updates on the latest Elementor v3.25.0. Is Yena fully compatible? Let me know before I update Elementor again. Thanks.
Hi @khoavo,
I am sorry for late response and for your problem – Yes, the theme is fully compatible with Elementor v3.25.4.
Hope this help you. Best Regards, LA Team.
Hi again, another major Elementor v3.26.0 is now available. Is Yena theme fully compatible? Let me know before I do the update. Thanks.
Also, can the latest Yena theme under PHP 8.2 or 8.3?
Hi khoavo,
1) Currently the theme hasn’t been tested with Elementor v3.26.0 – I will check the compatible and let you know later today
2) Yes, the theme is fully compatible with PHP 8.2 or 8.3.
Hope this help you. Best Regards, LA Team.
Thanks, let me know soon please.
You guys are taking way too long in your customer support response lately. Are you on vacation or something?
Hi khoavo,
Elementor has now released patch 3.26.3 and you can update everything to the latest version.
Hope this help you.
Best Regards, LA Team.
TICKET #3063136
Hi there,
Thank you for purchasing our theme. We’ll check your ticket and reply to you very soon!
Best Regards, LA Team
Waiting…
Hi there,
I am sorry for this inconvenience, let me check it and let you know soon.
Best Regards, LA Team.
It’s been 7 days since the ticket was created. Thanks.
Hi Khoa,
Please check my response on ticket page.
Thanks & Regards, LA Team.
All good now. Thanks.
You’re Welcome
Is there any update coming because Woocommerce and Elementor are already ahead ? .. and your support center does not seems to work here https://wpelite.ticksy.com/submit/
Hi there,
Please check it again. It’s working well.
https://wpelite.ticksy.com/Best Regards, LA Team
thank you.. yes it works as soon as I turn my FF plugin for privacy off.. that is why it didn’t worked.. have to turn off add-blocker as well. So Is there any update coming, I do have a problem with last Woo version, the product_per_page number is working only on the Shop page.. not on product categories where it’s stuck to 10 product maximum per page.. did you noticed it ? Do I have to buy the theme again in order to get support even if I purchased it through envato elements ealier ?
Hi there,
You should buy the theme on ThemeForest for get fully Support Services from us. Because Envato Elements do not provide Support Services.
Thank you so much!
I bought the theme and I open tickets, now i am waiting more than 6 days, and no anwser.. is there any problem on your support services ?
Hi there,
Firstly, Thank you for purchasing our theme. Sorry for the late response, last few days, our support system has crashed. Now, We’ll check your ticket and reply to you very soon. Sorry for the inconvenience
Best Regards, LA Team
thank you very much, I ‘ll be delighted to have this bugs fixed ! 
Best Regards
You’re Welcome
Thank you for your excellent support.. you did GOOD !!
Thank you so much! If you love our service, please rate 5 stars for us.
I did so now you have 11 reviews
Thank you so much!
Hey, for this stylish theme and excellent customer support, I just purchased a 2nd Yena license from you. When you get a chance, could you please respond to my follow up question from Ticket ##2953282? Thank you.
Hi @khoavo,
Thank you for trusting our services. I replied your ticket, please check it out.
Best Regards, LA Team.
Thanks for the quick response. The CSS you provided almost fixed it but not quite. I’ve replied.
TICKET #2971489 – Sent you some follow up questions. Thanks.
Yes @Khoa,
Let me check it and answer you on the ticket.
Best Regards, LA Team.
Thanks, will be waiting for your reply to my ticket.
Just following up on my ticket # 2971489 Let me know. Thanks.
Hey, can you respond to my follow up questions from Ticket #2971489 please? It’s been over a week. Let me know. Thanks.
Hi @khoavo,
I replied to your ticket, please check it out.
Thank you.
Your Ticksy support site is down: https://prnt.sc/nf9IlzqJ-O1s
Hi @khoavo,
The support system has been restored and working again, please check it out.
Thank you.
TICKET #3002108 – Hey I’ve updated Yena to v1.1.7 and the Cart Widget is oddly displaying at the bottom of the pages. I need this fix ASAP please. Let me know. Thanks.
Hi Khoa,
The version 1.1.7.2 of the theme has been released, please check it out.
Thank you.
Amazing customer support! I figured it was a site bug. Thanks for the quick fix. I appreciate that.
Hi, i use simple currency switcher now for actual theme. I looking for some compatible with planned implement multilingualpress. It is ok with this theme?
Thanks for your reply
Hi there,
Firstly thank you for interested our theme and for your question – Yes, the theme is compatible with multilingualpress plugins.
Hope this help you.
Best Regards, LA Team.
can i get the user and password to demo site ?
Hi there,
I am sorry for this inconvenience because we don’t share the administrator user for the demo site.
Best Regards, LA Team.
Ticket #2944324
There seems to be an issue with the LA-Studio Header Builder. Let me know. Thanks.
Hi there,
Let me check it and response you on the ticket page.
Best Regards, LA Team.
Please respond to my follow up questions when you get a chance. Thanks.
Hi there,
Let me check it and response you on the ticket page.
Best Regards, LA Team.
Ticket #2944324 – Hi, I sent you some followup questions and comments. Pleases respond when you get a chance. Thanks and a Happy New Year!
Hi Khoa,
Please check my answer on the support page.
Thank you.
Just saw it, Thank you for your excellent attention to detail in answering my many questions. Keep up the good work!
New Ticket # #3371686 – Submitted 6 days ago. Thanks
Hi khoavo,
Sorry for the delay. Our Support Team will check your ticket very soon!
Best Regards, LA Team
It’s been 1 week on this new ticket #3371686
Hi khoavo,
Sorry for the delay. Last week, our team have trouble with some projects. We’ll check your ticket very soon! Thank you for your patience. We appreciate that
Best Regards, LA Team
New Ticket #3457002 – URGENT Matter, Thank you.
Hi khoavo,
We’ll check your ticket and reply to you soon.
Best Regards, LA Team
Nevermind, apparently Elementor released v3.16.2 and it fixed some of the depreciating features of some 3rd party plugins, etc. so the update to v3.16.2 is now running smoothly on Yena theme
Yes, I got it @khoavo
Elementor just released a major update v3.17.1. Is the Yena theme and your other themes fully compatible? Let me know before I do the update. Thanks.
Hi @khoavo,
The theme is fully support PHP 8.2 and latest version of WordPress(6.3), Elementor ( 3.17.1 ), WooCommerce ( 8.2.1 )
Hope this help you.
Best Regards, LA Team.
I got this theme from Elements Envato, now the theme doesn’t function, is there a way to get support, the site is live and its creating issue.
HI there,
Thank you for using the theme. You should buy theme on ThemeForest for get fully support service from us. This is link of item below, hope it will help you:
https://themeforest.net/item/yena-beauty-cosmetic-woocommerce-theme/25372372Best Regards, LA Team
Is it okay to update to Elementor 3.4.4 with t his theme? Just making sure your LaStudio Core is up to date to handle this. Thanks
Yes @khoavo,
The theme is compatible with any version of Elementor.
Best Regards, LA Team.
Hi, it’s been awhile since the last theme update. Is there one coming up soon?
Hi there,
We have plan to release the new version of the theme on next week,
Hope this help you.
Best Regards, LA Team.
Thanks
You’re Welcome
Hi, theme update delayed?
HI there,
Sorry for the delay, This week we have been very busy. We will make a plan to update the latest version next week. Once it’s done, we’ll inform you.
Best Regards, LA Team
Hey, theme update coming soon?
Also, I’m showing Yena theme to another client. If they like it, just need to make sure this theme isn’t going to be removed from Envato anytime soon? In case we decide to use it and I will buy another license. Let me know. Thanks.
Hi there,
Please don’t worry about this because the theme will never be deleted.
Best Regards, LA Team.
Theme update soon? It’s been a long time since the last one.
Hi there,
Currently theme works fine with the latest version of WP, WC and Elementor without any problem. However we will add some features in the upcoming version ( 1.1.6) of the theme soon.
Best Regards, LA Team.
I had to manually update to the latest Rev Slider since you had not provided bundled plugins update but it’s working fine. Thanks
When I scroll down on https://strakkepakken.nl/, the pink letters in the main bar and footer become blurry.
Hi there,
I am sorry for this inconvenience but if you want to help, please buy the theme and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
When can we update the LA-Studio plugin? If I update it now, there will be a problem with Elementor.. All my CSS codes and colours will disappear.
Hi there,
I am sorry for this inconvenience but if you want to help, please buy the theme and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Hi, there’s a new Elementor v3.4.0 with major updates. Just making sure your theme is fully compatible before I do the plugin update. Let me know. Thanks.
Hi there,
Please DON’T do that, please wait for the next version of the theme.
Thanks & Regards, LA Team.
Got it. I had to revert back to the previous version since the Auto Update was on. Thanks.
The latest La Studio Core v2.2.0 appears to be breaking my site all of a sudden. I debugged and found out this plugin is the cause of it. Does it need to be updated? PRIVATE TICKET #3215569
Hi there,
Thank you for purchasing the theme.
Now we are on Tet Holiday, support will be delayed more than 2 days, sorry for the inconvenience, we will check and reply to you very soon
Best Regards, LA Team
I understand and respect the Tet Holiday as I too celebrate it. But my Client’s website is not accessible right now via WP Admin due to your La Studio Core plugin. We’re unable to update some website content, etc. and we need to do so ASASP. Please have someone check ticket as soon as you can. Thank you.
Yes for sure! We’ll reply to you very soon. Have a great day !
Will you come with a new update soon?
Hi there,
The next version of the theme will be released soon, please be patient.
Thank you.
It’s been a while, I have updated the theme from may, can you please tell when will be theme updated ?
Hi there,
Firstly, thank you for purchased our theme. We have plan for update theme in next week.
Best Regards, LA Team
Can you please update me, when will I get the latest version of theme, because latest version of woocommerce is not compatible with theme, even PayPal upgraded its plugin to PayPal payments.
Hi there,
Currently we have tested the theme with WordPress 5.8 and WooCommerce 5.5.2 and I found it still working will without any problem . If you want to help – please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Hi, I’ve just extended my support license, happy with the theme & your support so far. Any new theme updates with new features in the near future? Let m know. Thanks.
Hi there,
We are working on next version of the theme and it will be released later this weekend.
Hope this help you.
Best Regards, LA Team.
Thanks mate!
You’re Welcome!
I purchased this theme via Elements, and i need support, I have sent an email already, there is some serious issues with the template
Hi there,
Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I cannot open the ticket, as its asking for license, the enavato elements doesn’t have a license? so how do i open the ticket.
HI there,
Envato Elements do not provider Support Services. You need to buy the theme in ThemeForest for get fully Support Services from us. You can check our theme with link below :
https://themeforest.net/item/yena-beauty-cosmetic-woocommerce-theme/25372372Thank you so much!
Best Regards, LA team
Just to change few colors, which you should have given as a default, now forcing people to buy support. So its a deliberate attempt? This is so bad.
Hi there,
This is not bad. This is the rule of Envato. You should buy theme in ThemeForest for get fully support services from us.
Best Regards, LA Team
Its ok, I deleted the theme, not using it, its not worth it… if you deliberately block things to get support money. anyways forget it. Have a nice day. Guys be careful if you are buying this template.
Thanks.
Hello, I have used the latest version of them, the elementor conflicts with LA-Studio Core, i can not access page edit with Elementor, it was loading a long time and I must enable the safe mode. If I deactivated LA-Studio Core, the Elementor became nornal.
And also the theme option interface is like this
https://imgur.com/NwiMT5VHi there,
For this problem – please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
