116 comments found.
Where is the “Demo Content Setup” button? I’m following the documentation steps, but I think there is a missing step after installing the “Wordpress Importer” plugin.
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so our team will help you on this asap.
Thanks, Mark
I found it! it was at the bottom of the Inoterior Options, that’s where you find the Demo Content Set up button. You should add that to your documentation steps.
Glad to hear you found solution for it. Yes, Sure we will add this steps in our theme documentation.
Hi – As with other users: Error: 500 importing the Demo data, please update the theme with a fix ASAP, thanks
Hello,
It should be not happen. Please contact us via our official support system at https://support.preyantechnosys.com/ so our team will help you on this asap.
Thanks
Hi, where do I enter the purchase code?
Hello,
We received your support ticket and our team already replied for your support ticket so please check it and reply in support ticket if any query.
Thanks, Mark
You got an error on the Live Preview: Websites prove their identity via certificates, which are valid for a set time period. The certificate for themetechmount.com expired on 06/09/2022.
Error code: SEC_ERROR_EXPIRED_CERTIFICATE
Hello,
Sorry for the inconvenience so demo will ruining. But now its hosting SSL server certificate issue. So you can run it to without SSL. If you have any more details please contact us https://support.preyantechnosys.com/ so our team will help you on this asap.
Thanks,
Hello, in the latest update Demo Content Setup shows “This field class is not available!” hence not able to import demo. Is there a quick fix?
Hello,
Sorry for the inconvenience. I think some files are missing on your site while uploading on your site. So this should happen. Can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Hello,
Congratulations on your theme.
Since I can’t see your settings, I wanted to ask you before I buy.
https://www.mashour.co.ilI will make a site similar to this site.
1. In the Header section I want to ask, there are Logo + Menu + Phone + Mail Icon and Address Icon. Can I make a header like this?
3. I want to ask, on the projects page, only the names of the projects appear in the hover effect. Can I set it to always display the name of the project?
Thank you.
I used Google Translate, sorry if it’s wrong.
Hello,
Thanks for taking interest in our theme.
1) Yes, You can easily create a header as your reference site. Our theme has an option available for it. 2) Yes, You can always display the project’s names.
Also we are ready to help you if you have any issues. You just need to contact us via our official support system at https://support.preyantechnosys.com
Thanks, Mark
Thank you. I bought your theme. You can be sure that I will write to you soon 
Thank you for your purchase. Ok, No Problem you can contact us via our official support system at https://support.preyantechnosys.com if you have any query.
Why there is so many problems loading the demo of this template? Why do I need to contact the support each time I want to load the demo? I need to reinstall the site again with the updated files and the problem with the demo is still there. This is not acceptable!!! I asked about this the first time I worked with this theme and you promised to fix the issue but you haven’t! So many people here have the same problem and you still don’t want to fix that. Can you tell me why?
Why do you sale this theme if it doesn’t work?
I don’t want to hear your excuses to contact support blablabla – please fix this problem or I will complain to Envato about this theme!
Hello,
Sorry for the inconvenience. But we already describe demo content setup steps in our theme Documentation and our theme requirements.
Thanks, Mark
Keep getting Error: 500. The instructions in the documentations are not correct. I have a very strong server and it still doesn’t work.
I would like you to connect to my computer and show me what I need to do in order to import the demo. I try to do it on different servers and your documentation steps don’t work
Hello,
Sorry for the inconvenience. But for this please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this asap.
Thanks, Mark
I have created the ticket. I need to start working on the theme asap. May I ask to help me with this demo import asap, please?
Hello,
Our team already replied for your support ticket so please check it and reply in support ticket if any query.
Thanks, Mark
I need some urgent assistance with the theme that I purchased 3 (almost 4 days ago). I have NOT been able to install it, despite numerous attempts at installing the “Installable WordPress file only” Every time I try to install it I get the “the link you are following no longer exists” error.
I have not received any help or support despite several emails and support requests to Evato Market – unacceptable! In fairness, this is my first attempt at requesting support directly from you guys. PLEASE don’t let me down!
Hello,
Sorry for the inconvenience. Can you please send us your support ticket number so we can check and solve this issue as soon as possible. Also send us your site url with wp-admin details in support ticket.
Thanks, Mark
Thanks for helping me get my theme installed. I’ve followed your instructions to install the elegant demo content and it has been installed on my site but looks completely different from what the preview demonstrates it should look. The main menu is broken – navigational items sit completely outside the menu container in the fixed and sticky menu. The layout is not “elegant” at all either, completely broken!
Too many issues to list here but it’s safe to say that it’s nowhere near the demo preview layout shows it to be and how I need it to be! Please see for yourself: http://dandylioninc.co.za/
Hello,
Sorry for the inconvenience. Our team already replied for your support ticket num 10801 so please check it and reply in support ticket if any query.
Thanks, Mark
Hello! I’ve purchased theme, installed it and when i try to import demo i get 500 error, really frustrating. Any solution?
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with admin details in support ticket so our team will help you on this asap.
Thanks, Mark
Just bought it, can’t go to options of the theme there is an infinite scrolling and options looks bugged ! What is that ?
Hello,
Sorry for the inconvenience. If your site url is https then make sure you set https in WordPress url address settings https://prnt.sc/VyrJ6WrWfHHb If still issue then contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Working now ! You should add this in the documentation ! It will avoid a lot of troubles !
Ok, Sure we will add it.
Good evening, I bought the product but the bootstrap 4 files do not come
Hello,
Thanks for purchasing our theme. Also we received your support ticket num 10283 and our team already replied for it so please check it and reply in support ticket if any query.
Thanks, Mark
Thanks. replied
Glad to hear it helps
Hi! I have problems with the demo and the settings. I alreadly submitted a ticket for support (#10222). I need urgent reply. Thank you!
Hello,
Sorry for the inconvenience. Yes, we received your support ticket and our team already replied for it so please check it and reply in support ticket if any query.
Thanks, Mark
Greetings, I bought your theme and I have problems loading the demo content, I already created a ticket #9879 in which I sent a screenshot, I would appreciate a prompt response to be able to meet the deadlines established in the creation of my project. Thanks in advance.
Hello,
Sorry for the inconvenience. Yes, we received your support ticket and already replied for it so please check it and reply in support ticket if any query.
Thanks, Mark
Hi, I have a few pre-sale questions
1.) Is it possible to have full functionality with Elementor Pro after purchase?
2.) Can I import the demo pages from this theme completely with Elementor Pro?
3) How does the cooperation of Interior & Elementor work in general?
I would be very grateful for a quick answer!
Hello,
Thanks for taking interest in our theme.
1) We are using a free version of elementor plugin in our demo but if you have Elementor Pro version then you can use it with our theme. Our theme works perfectly with both version plugins.
2) Import demo data is same for both version so you jyust need to follow the steps as described in our documentation.
3) Please read our theme documentation for more details.
If any query then feel free to contact us via our support system at https://support.themetechmount.com/
Thanks, Mark
Hello,
Please assist me with the issue I am facing to upload and activate the theme, I’ve already contacted the support but with no response till now and it is urgent as I have a lot of work to do with deadlines.
Thank you!
Hello,
Sorry for the inconvenience. Can you please send us your ticket number so we can check your ticket status and help you on this asap.
Thanks, Mark
Hi I just purchased this theme and uploaded the Wordpress files but none of the pages etc are there.
Can someone please help me.
I already created a ticket and emailed you at support@themetechmount.com
Hello,
We received your support ticket and our team replied for it please check it and reply in support ticket if any query.
Thanks, Mark
Is there a way you can help out with my website, it seems to be too slow
https://tinyurl.com/4jn7rrhbHello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this.
Thanks, Mark
Thanks, I have done that now
Hello,
We received your support ticket and our team already replied for it so please check it and reply with a support ticket if you have any query.
Thanks, Mark
I have been trying to import demo but each times the content is broken: https://thesqmall.com/
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with admin login details in support ticket so our team will help you on this. Also your support time expires so please purchase extended support time.
Thanks, Mark
Hi
I am interested in this theme. What kind of slider is this using?
Hello,
Thanks for taking interest in our theme. We are using most popular Slider Revolution plugin with oiur theme. If you have any pre-purchase query then contact us via our official support system at https://support.themetechmount.com/ so our team will guide you with detailed screenshots.
Thanks, Mark
Hello! I ve purchased theme, installed it and when i try to import demo i get 503 error, really frustrating. I ve made a ticket please help.
Hello,
Sorry for the inconvenience. We received your support ticket and also reply in it so please check it and reply in support ticket if any query.
Thanks, Mark
