883 comments found.
Hello Support Team, I have raised ticket related to slow loading of the them and have also tried the solution suggested by you. But it is not working. The issue is pending since a week and I am also not getting any responses from you to resolve it. Can you please look into the issue and respond to my ticket urgently as its been more than a week that I am stranded with this? Thank you!
I see a lot of these types of comments “it keeps loading and it never ends.” So I too had the same cache issues with this theme. I cannot even look at the demos running at 1.2 gbps connection and on my brand new macbook pro.
You should turn off your CDN and cache for the demos.
ENVATO – I AM CHARGING THIS BACK ON MY CARD. SINCE ENVATO DOES NOT OFFER A VISIBLE LINK TO OPEN A COMPLAINT OR BEGIN THE RESOLUTION PROCESS. I AM LETTING ENVATO KNOW RIGHT HERE THAT THIS PRODUCT IS NOT AS DESCRIBED. I AM REVERSING MY CREDIT CARD FEES FOR THIS PURCHASE/CREDIT. AND LIKE THE LAST TIME I WILL WIN THE CHARGEBACK, AND OPEN A COMPLAINT WITH YOUR MERCHANT ACCOUNT UNDERWRITER. YOU HAVE BEEN NOTIFIED.
Is dark mode switcher button appear to visitors?
Yes, the switch is appeared for visitors. You can enable/disable it form Droit Dark Mode plugin settings panel.
I have keep having an issue where I make update on the page in elementor and it doesn’t reflect, what I see on the design page is not what reflect on the live app. It is really frustrating and time consuming. Kindly assist.
I followed every instruction available on your website like, I uploaded the theme file through Cpanel and installed all required plugins, and activated them, Now when I’m trying to upload a Demo Data theme from the ” Appearance ” section on word press, it keeps loading and it never ends.
Kindly please help me to resolve this issue because, I actually have a few zoom meetings lined up with my clients tomorrow and need to make sure my website is up and running before that, I even open a ticket on your website “PRIVATE TICKET #3088600”
Hi,
We’ve already replied to your ticket. Please check your mail.
hello, due to update problems, all the pages’ designs are broken. We tried hard to fix it, but it didn’t work. We installed from scratch and now the demo content is not loading.
My problem is solved. The reason why it took so long was because it loaded all the demos, It gives an error at the end but it also loads. I think you should make a status dashboard for the demo data transfer in your theme. And most importantly, whatever data we transfer, it must be loaded.
Great! Thanks for your suggestion, we will consider it.
Hey There,
Is this theme compatible with PHP version 8?
Cheers
Yes, it is.
Cheers.
The latest version crashed the site. https://prnt.sc/7LXaixQzCRTg
Hi,
You are using an old version of the theme (3.4.4) with the the latest version of Saasland Core. Please update your theme to the latest version (3.5.1), go to the “Downloads” page of your ThemeForest profile, download theme and install it on your server. Your issue should be fixed.
Hello, I cannot update the theme on my website. It says:
Update Available There is a new version of Saasland available. View version 3.5.0 details or update now.
Once I click update now, it loads for a few seconds, prompt the success message, but then when I refresh it says I’m still in the same version and need to update.
I also saw this under Theme Settings > Get Updated: Get Updated Field subscript could not be displayed. Field type custom_fields was not found.
What can I do to solve this issue? Couldn’t find anything in your docs.
Thanks!
Hi,
If you using the older theme version (older than 3.4.5) you have to update the theme manually by downloading the latest file from your ThemeForest account. Please follow the documentation to update the theme manually;
https://docs.droitthemes.com/docs/saasland-wordpress-documentation/theme-updates/updating-the-theme/#update-through-wordpress-admin-panelHi again, thank you for your response.
I followed all the steps and everything went through as expected, but once the update is completed all the Droit Elements broke.
Is this something other users have reported? If so, do you have any guide to troubleshoot this?
Thank you.
Hi,
Still we don’t getting any report as you said. In this case, we need to inspect the problem and you should create a support ticket here.
https://droitthemes.ticksy.com/My support license expired, so it didn’t let me create the ticket… So sad I have to pay to get support to solve something caused by your own update. The only broken things after the update, are Droit elements (tabs, carousels, etc).
Everything was working fine (including the auto-updates), and I was pleased with this theme. At this point, I’d have to consider paying for support or just buying another theme.
Hi,
Sorry, we were on the largest vacation of the year, our office was closed for 8 days. We are back now.
Was your issue solved yet?
Hello, no worries. Yes, after a lot of troubleshooting I was able to solve the issue.
For future reference/clients, once you install the new theme version, activate another theme and then re-activate Saasland’s theme. That way, WordPress checks all the plugins required for the new version and lets you install them all right away, something that does not happen if you just install the theme (at least that didn’t happen the two times I did this before solving the issue).
Once the required plugins are installed/upgraded, everything went back to normal.
Thanks!
Hello, I purchased extended support but it’s still not allowing me to submit a ticket.Hi, we had update elementor plugin to last version and redux plugin cause a error 500. Now we disabled this plugin, but we the theme is broken and we cant setting up. What we have to do?
Hi,
Can you please try again and let us know if you could open a support ticket.
why do i dont get auto notif for themes update ?
Please install the “Envato Market” plugin and connect it with your Envato account. So, you will get notification of any theme update.
~ How to make single blog page without sidebar ? ~ Related post show huge title post, How to reduce the font size ?
Hi,
Please remove all the sidebar widgets from Appearance> Widgets> Primary Sidebar;
https://prnt.sc/G4K3UUEogPZONice, but, how do if j want to hide on mobile version only ?
For that you will have to use custom CSS.
not loading demo contents full. raised ticket, but response . URL https://kwick.store/
Hi,
We’ve already replied via support ticket. Please check your mail.
when i try to open demo links with firefox intro logo load load but never end to load… why this? im sure is a bug…
Hi,
Please disable the preloader from Theme Settings and check it again. Also, you can verify the problem by enabling the “wp-debug” tools.
https://prnt.sc/4qMj8MSpLami (Preloader in Theme Settings) https://wordpress.org/support/article/debugging-in-wordpress/#wp_debugi can confirm this is bug of preloader in my client site… u can say something about how remove/add buttons in header like the button “sign up”? i cant find nothing for change/delete this…
Did you purchase the theme from ThemeForest? if you have, please create a support ticket on our support portal: https://droitthemes.ticksy.com/submit
Hello, I’m getting a critical error on my site. I’ve purchased the item support but the link doesn’t work on theme forest. It says:
503 Service Unavailable No server is available to handle this request.
This is the error I’m receiving on the website.
Fatal error: Uncaught Error: Call to undefined method Redux::set_args() in /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-content/themes/saasland/options/opt-config.php:158 Stack trace: #0 /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-content/themes/saasland/functions.php(164): require() #1 /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-settings.php(566): include(’/customers/6/3/...’) #2 /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-config.php(124): require_once(’/customers/6/3/...’) #3 /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-load.php(50): require_once(’/customers/6/3/...’) #4 /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-admin/admin.php(34): require_once(’/customers/6/3/...’) #5 /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-admin/themes.php(10): require_once(’/customers/6/3/...’) #6 {main} thrown in /customers/6/3/7/blackglasscomms.co.uk/httpd.www/wp-content/themes/saasland/options/opt-config.php on line 158 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Please can you respond as urgently as you can please.
Thanks
Alan
I should have also mentioned that I have updated to the latest theme, upgraded to the latest version of wordpress, I’m on PHP version 7.4, have updated all plugins etc.
Hi,
Please create a support ticket. The “Ticksy” support system is live now.
Hello, Since your last theme update we have a lot a beugs. In my menu, i have now two buttons… Or, in the settings everything is ok. In addition, the footer links are still blocked on our site. This is the third post we have written about the footer and still no solution.
Thank you for doing the necessary.
Hi, Please create a support here and write the issue details;
https://droitthemes.ticksy.com/last question, how do i put susbcription form on every post ? How do i edit the layout of single blog ?
how to hide big breadcrumb on blog page ? so annoying,
Theme Settings > Header > Title-bar
https://prnt.sc/Arre2x0VYmqUThank you, you saved my time
How do i show logo and some menu instead of text like this ?
https://drive.google.com/file/d/1xFtygni8O-SADT7EiqX7jBeTjlu4TmIK/view?usp=sharingPlease share URL of your website, we will have to inspect.
i want to show the title and menu header
Please check all these.
1. Logo options: https://docs.droitthemes.com/docs/saasland-wordpress-documentation/theme-settings/header/
2. Menu options: https://docs.droitthemes.com/docs/saasland-wordpress-documentation/theme-settings/menu/
1. https://prnt.sc/C93Ev8TGZBmd
2. https://prnt.sc/55FKECrQfgV7
Gone
You need to turn on Title Bar of blog post from Theme Settings > Header > Title Bar. Somehow it is turned off.
title bar okay but not with huge banner gap, possible ?
i saw we have https://saaslandwp.com/demo/our-subscribe
if user Subscribe email, where will the email list go ?
The emails go to your Mailchimp account. We have integrated Mailchimp, you need to configure to your Mailchimp account and that’s all.
Hi, we’re struggling with a critical error caused by SaaS theme. We wrote you an e-mail on 06/06/2022 and would greatly appreciate your feedback.
We have replied to your email.
