443 comments found.
There has been no update for over a year, are the developers still working on this theme?
When will we have the updated version for PHP 8.1 ?
Hi. When should we expect a new version?
very bad review !
Hello, I noticed that there are some problems with google maps, at least after the last update to the newest version of wordpress. I also checked the demo on your site and noticed that the google map doesn’t open there either.
Hi,
Any plans on updating the theme with the latest WP Bakery version? (Annoying bugs present in the one you are currently packaging the theme with…)
Is it safe to update to WP 6.0, or do you plan to release an updated version for it?
Kind regards
Hello. We want to install Industrial theme on a website that already is running an old theme based on Visual Composer. Also we want to keep old pages, since there are a lot of information there. We want if possible to just update the front page. Do you think is possible to do this without messing the old website? Meaning , is possible that old theme to use some short codes that are not recognized, so pages will be messed up? Also products added in WooCommerce will still be there? Do your support team cover this kind of issues? Thank you.
Hello,
thank you for contacting us.
Probably no. If you are using a different theme then there will be surely problems with old content. You will need to copy everything to new shortcodes. If you are mostly using native WPBakery shortcodes then these shortcodes will work fine (we are not disabling them). Products should stay. Here is only a question if you are having some fields which are added with your theme. If you are using only native woocommerce fields, there won’t be a problem.
Solving these issues is not included in theme support. We can offer you support for it on an hourly basis.
If you have any questions, do not hesitate to contact us.
Best regards
I understand, thank you. We also need a multi language website. Is this option natively suported by this theme, or we have to install some other plugins? Thank you.
The theme is translatable ready, but you will need to use the translation plugin. You can use WPML or Polylang.
If you have any questions, do not hesitate to contact us.
Best regards
We have our own text already translated. I just need to know if theme has the posibility to switch between languages, and the fields where to put the texts. Also can i have a price for an hourly basis support? Thank you.
Hi,
there is no such option in our theme. For multilanguage you will need to use a plugin. It is $60 per hour.
If you have any questions, do not hesitate to contact us.
Best regards
Yesterday I update the theme to latest version and facing an issue: there is one black page covered on it, please find message below which google sent :
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Industrial.
First, visit your website (http://www.xxxxx.com.my/) and check for any visible issues. Next, visit the page where the error was caught (http://www.xxxxx.com.my/wp-admin/admin-ajax.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
http://www.xxxxx.com.my/wp-login.php?action=enter_recovery_mode&rm_token=8Tk1KUfyFMDJDrrgZe7PaN&rm_key=OowRSLWIO3hFRtjxU56m7jTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.9 Current theme: Industrial (version 1.6.2) Current plugin: (version ) PHP version 7.0.33
Error Details
An error of type E_COMPILE_ERROR was caused in line 447 of the file /home/xxxxxxxx/public_html/wp-content/themes/industrial/functions.php. Error message: require_once(): Failed opening required ’/home/xxxxxxxx/public_html/wp-content/themes/industrial/inc/admin/merlin/vendor/autoload.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’)
Hello,
thank you for contacting us.
Did you also update the anps_theme_plugin?
We tested on the 5.9 WordPress version and it is working ok. You can open a support ticket: https://anpsthemes.freshdesk.com
Best regards
Hi, is it safe to update to wp 5.9?
Hi,
thank you for contacting us.
For now, we didn’t notice any issues with the newest version, but still, we are suggesting you make first an update on a test server and check there if everything is working ok.
If you have any questions, just open a support ticket.
Best regards
I bought the Industrial theme which had included the Revolution Slider plugin. Now, the plugin ask me for an update but, for do that I need to register with a purchase code. Could you please help me finding that code? Thanks
Hi,
thank you for contacting us.
We are not allowed to share purchase code with our customers. We will upload a new version to our server and you will be able to download it from there.
If you have any questions, please open a support ticket.
Best regards
I have installed and edited your demo.
Does your theme automatically install YouTube cookies?
I do not use YouTube videos but YouTube cookies (YSC, VISITOR_INFO1_LIVE, CONSENT) are still installed from your pages.
Is it a problem for my privacy policy?
Hello,
thank you for contacting us.
Our theme is not doing this. Probably some plugin or something else. We just checked on our server and didn’t notice this cookie.
Best regards
If I take this page of your demo:
http://anpsthemes.com/industrial/demo-8/about-us-2/And I use this cookie scanner:
https://www.cookieyes.com/cookie-scanner/“Hey! We have found #3 cookies used by http://anpsthemes.com/industrial/demo-8/about-us-2/"
This is the result for all internal page of your demo, except the home page.
The same situation arose in my website.
Can you help me and all users
Please open a support ticket: https://anpsthemes.freshdesk.com and we will guide you how to fix it. We will also provide fix and upload on Themeforest.
hello sir … can we make this theme with two language ? Arabic and English ?
Hello,
Yes, it is possible to have multilanguage. You can use WPML (payable) or Polylang (free).
If you have any questions do not hesitate to contact us.
Best regards
Hi, Demo importer does not work. I have all the required configurations on the server side. I can no longer import a demo version. I have performed several WP resets without success, I can’t import the demo correctly. I have submitted a ticket. Thank you for your help.
Hi,
thank you for contacting us.
If you still didn’t receive a reply on your ticket please post ticket id here and we will reply immediately.
Thank you and Best regards
We urgently need help on your topic! the support request was sent to the request number 30213, in three hours there will be a day, there is no response. Then why did I buy a support license!? We need a translation of individual words on the main page of the industry topic.
Hi,
thank you for contacting us.
We just replied to your support ticket. Please keep conversation there.
Thank you and Best regards
When I load the portfolio for the first time, the elements are cut from the second line, I attach an example: https://www.codemet.com/wp-content/uploads/2021/09/portfolio.png
Hello,
please open a support ticket: https://anpsthemes.freshdesk.com/ and we will check it.
Best regards
i´ll do it, thanks !
Hi ANPS, we buy this theme Industrial – Factory Business WordPress Theme, and we have a lot of problems with this theme. FIRST after installation and settings according to the requirements of the topic, all other sites stopped working (max_execution_time). SECOND is not compatible with uber menu and mega menu?! But this is very important for us!!! THIRD many things from the home page are missing after installing demo. FOURTH we want it in three languages – here also a big problem. We will ask you for assistance, as fast as you can. Answer of the sort of – Please open a support ticket – it doesn’t work for us.
Hi. Did you try to open the ticket? What seems to be the issue?
Hi ANPS,
We read the ticket, but that doesn’t fix the problems. This theme is not supported with WPML. We want a menu like this, but it doesn’t work either – https://www.envelopes.com/, because is not supported with UBER MENU. We lost MONEY to fix the sites that broke after installing the theme and its settings. https://ibb.co/QpzryCV https://ibb.co/XtcTD05 https://ibb.co/nw79kGk https://ibb.co/kmscXmLWe want a solution to the problem, or we will take the necessary legal action.
We are waiting for your answer for 7 days!
During this time, we have suffered serious losses and are taking legal action under Article 82! – Law on Obligations and Contracts
Art. 82. The indemnity covers the loss suffered and the loss lost, in so far as they are a direct and immediate consequence of the non-performance and could have been foreseen when the obligation arose. But if the debtor was in bad faith, he is liable for all direct and immediate damages.
Оur lawyers will contact you.
while we are preparing the case you still have a chance to deal with our problem until it is too late!
We are sorry for the late reply. I went through all open tickets in support and didn’t find it. Can you please reply on a ticket and keep the conversation there? About Uber menu: we are not including this plugin, you will also need to disable an option “Enable menu walker (mega menu)” in appearance -> theme options -> header options that you won’t receive PHP errors (the reason is you can only once extend native WordPress class). We tested on our server and none of our customers have problems with WPML. Please explain more what problems do you have with WPML.
Best regards
The big problem is UBER MENU, we have tried what you say, but nothing changes. And this, as we said earlier, is most important to us. When we want to translate the slider into three languages, this is also impossible. Some things in wocommers are not translated either….
Please open a support ticket and explain what means big problem with Uber menu. If there are some PHP errors, please send to us. Also include site url and wp-admin login data. You can create 3 different sliders and call on home page on every translation different. Please note that Revolution slider is not ours, it is just included and translations are there. About Woocommerce: we also need to understand which translations are not working. Maybe some strings are in our theme or anps_theme_plugin.
Best regards
Can you tell me when you will be updating the theme to work with 5.8.1? It works with 5.8, but we get the black screen on all inside pages with 5.8.1.
Interesting. I will talk to our developers. Thank you
Any further information on getting the theme to work with 5.8.1 and above? I am still getting black screen if I try to update WP.
Please open a support ticket and include the site URL and we will check what could be wrong on your end. We didn’t notice this issue on our servers.
How would I translate the text ”Read More” on home page and blog main page for my website https://www.morpleksi.com/
Hi,
thank you for contacting us.
Please open a support ticket: https://anpsthemes.freshdesk.com and we will help you.
Best regards
Hi, I have a site https://insercoindustrial.co.uk/ all OK, but all the non-home pages (like https://insercoindustrial.co.uk/about-us/) do not have the same style, it’s like there’s a css error. can you help? thanks
HI,
thank you for contacting us.
Please open a support ticket: https://anpsthemes.freshdesk.com/ and explain a bit more about not the same style.
Thank you and Best regards
