460 comments found.
Hello, i have a problem with this theme. i can’t Find footer customize options
Hi miniongadgetsbd,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want to change. Our support team will help you.
Have a nice day!
Tengo problemas con las categorias de producto en movil, se mezcla en producto y los filtro y no puedo desactivarlos. He probado a desactivar todos los plugins pero no funciona. Necesito ayuda
https://domoticfy.com/Hi raulolivarex,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want to change. Our support team will help you.
Have a nice day!
Hi! Could you please recommend me the best Arabic plugin that works perfectly with your theme?
Hi Marwa_Ellethy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Iim running into a few issues with the theme. The site is very slow and i run into 503 errors.
”...public_html/wp-content/themes/gostore-child/functions.php on line 39..”
Hi atflashden,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, good afternoon, I bought the theme because I want to use the template called electronic 4 but it does not work, it installs badly and when I want to choose the footer the electronic 4 template does not appear
Hi kentdouglasp,
I have replied to your ticket. Please check it again.
Best regards,
you have frequently bought together option?
Hi shiyanthan,
You can use this plugin https://wordpress.org/plugins/yith-woocommerce-frequently-bought-together/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hey, I want to change the Product Columns on the mobile version but I can not and there is 2 product in a mobile version by default, so I want to be it just one. How is possible?
Hi Tchighladze,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I did purchase your theme. I am unfortunately facing some issues. please help me.
Hi sowvick,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello how are you doing? your themes are compatible with Dokan marketplace? my email address: luxim67gg@gmail.com thank you for your reply Best Regards Gerard
Hi gerard67,
Our themes are compatible with the Dokan plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Thank you for your answer I’m going to buy your theme this weekend Best Regards Gerard
Hi gerard67,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
There is a new version (6.5.31) of Slider Revolution available.
Hi andrecab,
We will check and update the Gostore theme so it is compatible with the Slider Revolution ( 6.5.31 ). Please wait for us.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Dear I hope you are well, I accidentally disabled my footer and can’t find a way to re activate it please help me to do so, it is available in footer blocks though
best regards
Hi nshizirungumoisenm,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello The last days i show that the attributes filter has lost from the sidebar. The sidebar shows only the category, price and brand filter. Even i have some attributes in the widgets bar are not showing. What i can do for this? Thank you
Hi kousinovalis,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
Hello Sir,
I am using your plugin, i am trying using product carousel feature in elementor but one function is not working. that is ’’Show Navigation’’ for products like Next and Previous. Can you help me out in this issue?
Hi mzahid1903,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
Do you need to be a programmer or expert to use this template? How hard is to add the products and get the store working compared to other templates in Wordpress? Compared to an Astra template for example.
Hi marcomunozrojas,
Thank you for being interested in our theme!
You don’t need to be a programmer or expert to use our theme. It is easy to use. You can read WooCommerce documentation https://woocommerce.com/document/managing-products/, our documentation https://docs.theme-sky.com/gostore/ and watch our tutorial videos https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI
After purchasing the theme, if you need help, you can open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Have a nice day!
Please assist me with instructions on how to edit the electronic page 1 header with the elementor. I can edit the footer, but, I cannot edit the header. I have installed the header and footer by the elementor plugin but I cannot edit the header from the template I bought
Hi chidinmaah,
- To customize the header layout, please read the document at the link https://docs.theme-sky.com/gostore/#header-customization so information.
- To change the header layout, you go to Theme Options > Header > Header Options > select the header layout which you want to use.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hello sky group, Hope you are well, help me to know how I can reduce header size, it’s taking a lot of space
Hi nshizirungumoisenm,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
Do I need to have elementor installed to use this Theme or do I need anything else installed to make it work in Wordpress? I just started on my website and I’m using Astra right now with a template.
Hi marcomunozrojas,
Please read the document at the link https://docs.theme-sky.com/gostore/#installation and see the video at the link https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you check it.
Best regards,
hi the theme is not ok at rtl. please help
Hi hodyesod,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
hello,
we have a problem with the footer! its not responsive on mobile sites. can you help us to fix the problem?
http://pharma-hub.de.dedi463.your-server.de/best regards pharma hub
Hi shopster-sofware,
You go to Elementor > Tools > General > Regenerate CSS & Data > click on the Regenerate Files & Data > click on Save Changes. Please clear caches before checking it.
Best regards,
There is a problem in responsive mode in your theme, I can´t fix it, I check your demo and you have it in responsive mode, but not on the mobile.
How can I hide the filters in the mobile version?
Hi essocialtemplate,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
