261 comments found.
I submitted a ticket to freevision 5 DAYS AGO. And, I still have received no support. I purchased the theme WITH support. Why won’t you respond?
I need to know how to remove the SIDEBAR and the CART from the top header.
AND- How do I remove the audio strip from across the footer?
I HAVE SUBMITTED TICKETS. I HAVE TRIED CONTACTING YOU HERE. DO YOU STAND BY YOUR PRODUCT? WHY CAN’T I GET ANY ASSISTANCE??
I submitted a ticket for assistance on getting the demo date uploaded to my WP, but no one has helped or even answered me as of yet. Since support is included with this theme I’d like some support please.,
I am trying to install and activate plugins and the Envato Market plug in will not install due to API issue? DO I need this plug in for the theme? AND- where is the demo import?
And why can’t I submit a ticket to get help? I get this when I click support: This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!
I need some help here please. I need the plug ins to install and the demo to be imported.
Your explanation of the theme says one click demo import. I cannot even find anything regarding demo importing on your documentation.
Hello, thanks for contacting us. We provide support via our https://support.freevision.me site. Please open a ticket for all your questions. Also you can check out live docs for this theme via : https://doc.freevision.me/odio/
Regards
I submitted a ticket.
It’s been over two day and nothing. No response. Can someone PLEASE help me?
Hello! I submitted a ticket https://freevision.ticksy.com website down due to parse error.
Hello! Just to let you know, Plugin Name: Master Slider Pro Current Plugin Version: 3.2.15 Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “Master Slider Pro” until a patched version is available. Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/66749606-e76f-41fb-bcf1-c06681de2ee3?source=plugin (opens in new tab) Vulnerability Severity: 9.8/10.0 (Critical)
I utilize this plugin for my website: https://artsinaylmer.com
Also, is Olio compatible with PHP 7.3.33?
Thank you
Hello,
Odio 5.9 has been released with latest version of bundled plugins, and yes we do check it on our development environment with PHP 8+, please let us know if you face any issue with your PHP version.
Kind regards.
I would love this theme even more than I do now, if Revolution slider came bundled. Master Slider is terrible and is NOT WYSIWYG. Thank you! 
Hello,
Sorry, Revolution Slider is not bundled within Odio WordPress theme.
Please submit your support requests to https://freevision.ticksy.com/ for further support.
Kind regards.
the newly available download version is having an older version of WP Bakery and other plugins. Can you please fix it?
Hello,
Thank you for your patience, double checked for possible version issues, make sure you have Odio 5.7 and try again.
Kind regards.
Hello! Thank you for the updated theme! Masterslider is not displaying as it should. Looks good inside masterslider plugin but when I embed on the page it is shifted and looks terrible. Not sure what i am doing wrong. https://artsinaylmer.com/home-new-season-poster-landing-page
Hello,
Please write us by using the form on our themeforest profile page and let us take a closer look, and you can always write us no matter if your support period is over if you think there is something wrong with our theme/plugins.
https://freevision.ticksy.com/Kind regards.
My store does not look like the demo, and I cant seem to find how to change it. My shop page doesn’t have the product name and price showing like on the demo (you have to hover over products to see them), and the individual product pages have a sidebar and are formatted different. I’ve looked through the theme options but there isn’t much for shop styling. How do I fix this?
Hello,
Please write us by using the form on our themeforest profile page and let us take a close look.
Kind regards.
Hello,
You can try to hide the items with CSS, add to Appearance > Customize > Additional CSS field;
.share-box > i, .share-box > a, .share-box > span {
display: none !important;
}
#content .wpb_wrapper > .post .share-box, #content .wpb_wrapper > .post .post-header-holder {
height: auto;
}
Kind regards.
Hello, I have set upcoming performances as posts but for some reason they are not displaying. https://artsinaylmer.com/upcoming-performances/ any ideas?
Hello,
Please write us by using the form on our themeforest profile page and let us take a closer look, so we can see it in place if the issue is related with our theme/plugins.
Kind regards.
Just a note to say thank you for keeping your theme updated and the process to update is effortless with the Envato plugin. Keep up the great work!!!
Hello,
Thank you very much for sharing your thoughts.
Kind regards.
The logo in the header of my site and now stretched out and not vertically centered, I have not made any changes to the site in some time so I’m not sure why this happened. And my support has already expired. How can I fix this?
Hello,
Please make sure if a caching plugin making changes on that elements (might be to converted to WEBP and structure altered), if so try to exclude element ID ”#logo-default”.
Write us on via the contact form on our themeforest profile page and let us take a closer look if your problem persists.
https://freevision.ticksy.comKind regards.
Hello, is there a method to stop the cropping of featured images on posts? Also, thank you for your amazing support! You are ALWAYS available when needed, even years after : ) Much appreciated. https://artsinaylmer.com/emm-gryner/
Hello,
Thank you. In your case I recommend you to add following CSS to Appearance > Customize > Additional CSS field;
.featured-thumbnail {
background-size: auto;
}
.featured-thumbnail:after {
content: '';
position: absolute;
width: 100%;
height: 100%;
top: 0;
left: 0;
backdrop-filter: blur(50px);
}
.featured-thumbnail > img {
position: relative;
visibility: visible;
margin: 0 auto;
z-index: 1;
}
this will generate blurred background image of your featured image (in case featured image’s ratio not fit well).
Kind regards.
Beautiful! Thank you!!! Love you guys, Top notch support, always!
Hello, I updated the theme recently and now I am having a few issues.
When I try and change the button colour, it does not change.
Also, tried change the permalinks but it is not taking affect. https://artsinaylmer.com/performances/?swcfpc=1 Should be: https://artsinaylmer.com/performances/I would like to hide the date on each post.
thank you!
Hello,
Can you please submit an email on our themeforest profile page and share more details and also let us see it in the place.
Kind regards.
This my other account. I purchased this theme so time ago, I need to update it but it’s no longer in my download section. What should I do?
Hello,
Sadly we have nothing to do, you should contact with Envato, submit a ticket to them and ask them check your account history if possible.
Kind regards.
I purchased this theme so time ago, I need to update it but it’s no longer in my download section. What should I do?
Hello,
Probably you’ve purchased the theme on another account because we can’t see “Purchased” badge next to your username. If you think there is a problem with your purchase please contact with Envato since we are not able to tell more than this.
Kind regards.
Hello. Can anything be done to make the logo larger on mobile devices? Thanks so much.
Hello,
Sure, try to add following CSS to Appearance > Customize > Additional CSS field;
@media screen and (max-width: 479px) {
.logo>a>img {
max-height: 68px !important;
}
}
Kind regards.
Yes that worked! Thanks so much!
Hello! The weirdest thing… whenever I add an image it aligns left. I tried everything except hard coding. Any ideas?
Hello, thanks for contacting us. Please open a ticket for us and state your case along with admin credentials so we check things in place. Before that please make sure disable all 3rd. party plugins and check the problem persist.
Regards
Hello, trying to update master slider plugin: installed version:
3.5.9Minimum required version:
3.5.9Available version: Active, Requires Update
But gettng a notice “Update package not available.”
Found the answer here! thanks! You are having difficulties to update your bundled plugins via automatic updater? - Navigate the Plugins list and deactivate Visual Composer, Revolution Slider and/or Master Slider
- Now visit Appearance > Install Plugins
- Now from the list try to update the Visual Composer, Revolution Slider and/or Master Slider.
- Once upgrading process completed, don’t forget to activate your plugins back.
