56 comments found.
Hello.
i got an alert : “WordPress ThemeREX Addons plugin <= 2.32.3 – Unauthenticated Arbitrary File Upload in trx_addons_uploads_save_data vulnerability”
With themeforest download, version is “Version 1.71.50.6” and auto update doesn’t seem to work. Is it normal ?
Hello,
Thank you for contacting us!
We have already released the new version of ThemeRex Addons with all the fixes required. Our Tech Support will gladly send you the update. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
As you click on the word in the dictionary. The description of the word in the dictionary is displayed quite differently. Maybe it is possible to do exactly like on this page? “Table of contents menu” and boxed text as in your privacy policy page
Hello,
Thank you for reaching out to us!
Could you please contact Our Technical Support Department at https://themerex.net/support/ , specify your request and get qualified help? Any screenshots and links would be much appreciated.
Thank you!
Hello, since the last updates, I cannot change font sizes. Is there a CSS that I change font size of the H1 –H6 header?
Hello,
Sure, you may add this code in Appearance> Customize> Additional CSS: h2 { font-size: 2em !important; }
replacing h2 with other tag and changing font-size as you need.
If you have an issue with changing fonts, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/ – our support team look into that.
Thank you in advance.hi good theme, so we can edit button Buy Now on shop product to redirect to the client web shop?
Hello,
Thank you for your interest in our theme!
Sure. It can be easily managed. Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
Dear Support Team, I am interested in the guest posting feature. Could you please give me more details on how is this achieved? Is it a built in functionality? or are you using a plugin to achieve this? Kind Regards
Hello,
We appreciate your interest in our theme!
Buzz Stone supports the default WordPress user roles. It is possible to give a user a certain role allowing them to publish posts – https://wordpress.org/support/article/roles-and-capabilities/
To have guest posting functionality an additional plugin is required. Feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to help you with your request.
Regards.
Hello, is the Buzz Stone Magazine compatible with RafflePress?
Hello,
Thank you for contacting us!
We cannot guarantee full theme compatibility with RafflePress since it is a third-party software, and we have not tested it with the template. However, you may try using it with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello. I just bought the theme. I try to import the demo blog posts. I increase the Upload Size to 32M…But this is not working.
I want to buy the product. Can you help with the installation? I want some changes in the comment section. is it possible There are facial expression icons in the comment area, is it possible to change them?
Hello,
We appreciate your interest in our theme!
Absolutely! It is possible to change the emotion icons in the admin panel – https://prnt.sc/1tfk2cr Also, the theme includes the documentation file with the guide on how to install the theme – http://buzzstone.ancorathemes.com/doc/#installation_theme_installation
Our Tech support team will be glad to assist you with any questions you have оn theme installation and customization. Just submit a support ticket at https://themerex.net/support/ right after the purchase. Thank you!
Regards.
Hi I downloaded your theme from elements and it requires a purchase code
Hello,
Please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/ – our support team look into that.
Thank you in advance.What determines which post is Hot, Trending, Popular? Is that big grid on a slider, id so, why never slide?
Are you kidding me? You assign HOT tag to a post, then the is hot, not becos visitor like it? So is Trending, Popular? You mean there is nothing to measure the traffic, like counts, whatever? And that I have to manually determine which is trending etc? A stupid question here > How do I even know/quantity a is hot/popular? Isn’t that just my personal view? If so, I think this theme is a complete bullshit.
Hello,
It is just name for different tags. You may use any other tags or categories.
If you would like your visitors to interact with posts, you may use Views/Likes/Comments option for posts:
https://prnt.sc/u9k3oe https://prnt.sc/u9js6f Thank you.You answered nothing. Either you don’y know how are the posts RATED (I believe it’s a plugin function} or worse, this is a fake theme > There is no “Viral” function at all … that you gotta assign what’s hot, what is popular, etc… This is shocking, honestly. Usually, the plugin count the view/like etc to determine all that.
> We have never advertised simple tabs filter option as ‘viral’ function. You did. I found you by searching for “viral” . Thanks for being honest anyway.
hello
I use your theme from elements and I try to download your theme’s plugins but I get forbidden error.
http://upgrade.themerex.net/upgrade.php?key=&src=env-ancora&theme_slug=giyat&theme_name=GIYAT&action=install_plugin&plugin=essential-grid%2Fessential-grid.zip
can you help me?
I fixed it… thank you
Il tema è compatibile con il plugin Classic Editor e Wordpress 5.5? Grazie.
Hello,
Thank you for your interest in our theme!
The theme is compatible with WordPress 5.5 version, however there’s a conflict between WordPress 5.5 and Ess. Grid and Slider revolution plugins. For proper work, those plugins should be updated. You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/
We haven’t tested Classic editor plugin with the theme however there should be no issues.
Regards.
Pre-purchase question… I don’t like the boxed style on Mobile view, can it be changed to full width on Mobile?
Hello,
Thanks for your interest in our theme!
Width of content for blog posts on mobile can be increased using CSS code: http://prntscr.com/m711zy
Our Support team can assist you and provide with code and instructions on where to add it.
Thank you.Hello I updated WordPress to version 5.5 and two problems appeared. 1. WPbakery was not working at all, like it was not installed. 2. Media Library upload panel was not working properly. I downgraded to WordPress 5.4.2 and everything was ok again. Please check if the theme needs update.
Hello,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team look into that.
This doesn’t require support renewal.
Thank you in advance.Hello,
I am trying to install below plugin but getting error.
WPBakery PageBuilder Essential Grid
Message getting “Download failed. Forbidden
“
How to active? -https://ibb.co/L6f0HpY
Hi,
How to Edit – https://ibb.co/WfYqT8J
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team assist you with plugins installation.
All the clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
Nevertheless, you can request the clipart-related image IDs/references and .PSD files by contacting our support department.
Copyright text in footer can be changed in Layouts> footer layout for custom footer style or in Customize> Footer for Default footer style
Thank you in advance.
Leave it. I am not getting support. I have wasted my money. I will purchase another author theme.
thanks
Hello? I downloaded your theme from Elements of Envato. Eveything works fine but image centering. On post editor, I centered image and looks good. But on site, it aligned to left. How can I fix it?
Hello,
Please make sure that you’ve cleared browser’s memory cache before checking your changes.
If you have caching plugins, please purge cache there also.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
Thank you.Hi, I am using your BUZZSTONE theme. I’m extremely shocked when i saw an unknown administrator on my WordPress. About four days ago i have received your mail about security notice on vulnerability issue. That mail ask me to update the theme and delete the suspicious admin account. I have done everything as per the email. But today i have notice a unknown admin on my WordPress. i’m getting shocked and worried about my website. Is my website hacked? Why this is happen after updating your theme? Please help me to solve this issue. I am really stressed-out right now.
Hello,
We regret that you encountered issues like that.
You may check all details and explanation regarding ThemeREX addons issue here: https://themerex.net/wp/themerex-addons-vulnerability-fixed/As for unknown admin – there may be the vulnerability in Wordpress installation itself. The theme is only the skin for Wordpress and meets all the code standards for preventing hack compromises.
If you still have issues, please submit a ticket under Presales Questions option.
Thank you.I’ve just bought this theme that seemed to me awesome. But I discovered that has not a dedicated panel to customize it and…. it’s a big chaos…
Hello,
Thank you for choosing our theme!
You can control the appearance and behavior of the whole website as well as individual types of posts, pages and categories in Appearance (WP Dashboard) > Customize
Please be aware that our theme provides a special inheritance hierarchy system for “Theme Options” settings. It means that individual settings of each page may override global settings made with Customizer Panel.
Settings of “Blog”, “WooCommerce”, “Plugins settings” (such as Team) and other groups may also override default/general settings available through Customizer.
Also you can find settings for ThemeREX Addons plugin: http://buzzstone.ancorathemes.com/doc/#themerex_addons
If you still have questions or difficulties with theme customization, please submit a ticket describing your question at https://ancorathemes.ticksy.com/ – our Support team will be happy to help.
Thank you....
Hello,
Layouts is a tool that lets you create custom headers, footers, and other website sections, and is based on the WPBakery Page Builder page builder. Layouts are built in a similar way you build regular pages with WPBakery Page Builder. The difference is that Layouts expand the default list of shortcodes by adding layout-specific shortcodes and provide you with additional row and column settings.
You are able to check theme’s options description and screenshots here before purchase: http://buzzstone.ancorathemes.com/doc/
If you still have further questions or issues with theme customization, please submit a ticket at https://ancorathemes.ticksy.com/ – and get a qualified assistance from our Support team.
Thank you.Hi, I can’t see pagination option for post. Is available on this thene? Thx
Hello,
Theme includes few styles for pagination option in Blog pagination style:
http://prntscr.com/oczu14This option is available for Blog stream page (where all posts are displayed).
For Blogger shortcode on static page you can change Load more pagination style to Page numbers/Prev-Next ect: http://prntscr.com/p78lx2
You can also enable showing posts navigation on the single post’s pages: http://prntscr.com/p78kgpBest regards
I’m sorry, but I mean Paginated Post, do you know this > https://prnt.sc/p8728m?
Hi there , How to enable pinch zoom for mobile devices?
Hello,
Thank you for choosing our theme and contacting us!
Please submit a support ticket at https://ancorathemes.ticksy.com/ – our Support team check that feature and assist you.
Thank you in advance.
Hi there, I wonder if this theme has ‘infinite scroll’ to load more posts rather than clicking the button.
Hello,
Thank you for your interest in our theme.
Yes, theme includes Infinite scroll option in Blog pagination style:
http://prntscr.com/oczu14This option is available for Blog stream page (where all posts are displayed). But not for Blogger shortcode added to a static Page.
For Blogger shortcode on static page you can enable Slider and autoplay option to display posts.
Kind regards
