471 comments found.
I am unable to get the ‘Author’ profile to add ‘EazyDoc’ pages or to edit EazyDoc pages. Is this a limitation? How can this be overcome?
We’ve overcome this using PublisherPress Capabilities.
I’ve installed Docy as described in docs. But when i’m trying to do One Click Demo Import – i got error: “Import Failed Whoops, there was a problem importing your content.”
Here is a video: https://www.awesomescreenshot.com/video/10862380?key=7a778b3eb50d68019a94ac8f5310eacdIn this case, try importing the demo manually. Follow the Alternative Method from our demo importing guide.
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Hi,
My theme is not working on my domain and it’s showing the errors mentioned below. Can you guys please check it ASAP and give me the best solutions?
2 PHP Fatal error: Uncaught Error: Attempt to modify property “response” on bool in /nas/content/live/helpxorosoft/wp-content/themes/docy/inc/classes/Docy_update_checker.php:181\nStack trace:\n#0 /nas/content/live/helpxorosoft/wp-includes/class-wp-hook.php(309): ThemeUpdateChecker->injectUpdate(false)\n#1 /nas/content/live/helpxorosoft/wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array)\n#2 /nas/content/live/helpxorosoft/wp-includes/option.php(1957): apply_filters(‘site_transient_…’, false, ‘update_themes’)\n#3 /nas/content/live/helpxorosoft/wp-includes/update.php(790): get_site_transient(‘update_themes’)\n#4 /nas/content/live/helpxorosoft/wp-admin/menu.php(33): wp_get_update_data()\n#5 /nas/content/live/helpxorosoft/wp-admin/admin.php(158): require(’/nas/content/li… ‘)\n#6 /nas/content/live/helpxorosoft/wp-admin/post.php(12): require_once(’/nas/content/li…’)\n#7 {main}\n thrown in /nas/content/live/helpxorosoft/wp-content/themes/docy/inc/classes/Docy_update_checker.php on line 181
What is the PHP version of your website? Make sure your hosting server is running at least PHP 7.4 or the upper version.
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PHP: 8.0
My website is hosted on Wpengine and they automatically updated the PHP version.
We’ve tested the theme with the PHP 8.0 version. But didn’t find any issue there.
If you still face the issue, open a support ticket here with sharing your website credentials (you can share it with a private reply). Then we will check the issue on your website to fix it.
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Hi,
Does this theme have advertising capabilities? Also, does everything work with the EasyDocs plugin or do I have to purchase EazyDocs pro?
Thank you
Yes, this theme has advertising capabilities. Also, you will get all the features showcased on the theme demo. No need to purchase the EazyDocs pro. The PRO version has some extra features.
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Note that, today is the last day of the discount. If you really want this theme, hurry up to buy. About 1 hour remaining for the discount period.
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Hi. I purchased this theme and used it on 000webhost. But same day I decided to change hosting and now I cant activate this theme there. Previous website of course no longer exist. Is it possible to refresh my activation code?
Try again to activating the theme. If you still fail, mail us your website credentials, we will check the issue and try to fix for you.
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Hi! I have really big problem with forum, forum part texts are looking messy. Users cannot reply to posts and when they create post in preview the text looks great but in the live version the theme changes its fonts and messes up the text. Can I contact you somewhere and send the screenshots? Thanks!
Yes, you can open support ticket here with attaching photos.
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Hi,
1. When enable elementor pro (ver 3.7.3), display this message： Fatal error: Cannot redeclare print_error() (previously declared in /public_html/wp-content/plugins/docy-core/inc/third-party/pro-elements/pro-elements.php:58) in /public_html/wp-content/plugins/elementor-pro/elementor-pro.php on line 62
Then elementor pro plugin enablement failed.
2. Woocommerce show message： docy/woocommerce/single-product/add-to-cart/variable.php of Version 3.5.5 is out of date. The core version is 6.1.0.
Please help, thank you.
Thanks for noticing this issue. You’ll get this issue fixed in the next version of the theme. You will have to update the Docy Core plugin along with the theme.
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This template is VERY BUGGY, Mobile view only shows half pages or 2000 pixels blank space below footer, copyright through content and ELEMENTOR really sucks giving error 500 when saving with only REQUIRED PLUGINS? Will re-install one more time, to know for sure, otherwise want to request refund please 
Trying to install on another server as test, it says: Purchase Code Invalid ??!
Managed to install on other server, testing now…
Reinstalled 3 times, now it seems to be stable on a fresh server, but still says: Purchase Code Invalid and can’t deactivate on old server where install was BUGGY! How to fix this?
Deactivate the theme on the old site. Then try to activate the license on the new site.
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And could you share the buggy website URL, please? If I check your website live, we can detect the reason behind the issue.
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It worked: Purchase Verified
Thanks! Everything is still stable now 
How to replace: background-image: url(https://wordpress-theme.spider-themes.net/docy/wp-content/uploads/2021/10/wallpaper_light-scaled-1.jpeg
Tried several times, but your image keeps coming back?
This background image set from the “Hero Search” Elementor widget’s Style tab.
Take a look at this screenshot to see the option.
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Thanks
The ‘Font size switcher’ works if we import the demo data and settings but if we do not import data and settings then it doesn’t seem to work. Is there any specific settings that need to be applied to make this work?
Here is what the issue actually is. The font size switcher doesn’t work on the ul or ol or Tabs or Accordions.
Thanks for noticing this issue. We’ll fix it in the next update.
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Fresh Server… Fresh Database… Fresh Wordpress…
Installing Plugin EazyDocs (1/7) There has been a critical error on this website. Please check your site admin email inbox for instructions.
What now?
FIXED: Installed one by one
Glad to know that you were able to fix the issues by yourself.
Hi, is it possibile to have more than 3 levels catogories in Easydocs? Thanks!
What did you mean by categories? Is it the doc depth?
Exactly
UpTo 4th level of depth supported in EazyDocs.
Hi! No longer seeing settings to change theme options (place where you can make copyright, social links, etc. changes.) Any idea what’s up? It was there the other day.
Also, the top navigation – I’d like to edit that. Thanks!
Did you purchase the theme? If yes, please leave comment from the purchased Envato account to get support regarding any issue with the theme.
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Hi There,
How to remove the home button on the top right? How to reduce the font size when a search happens? Can I send you an attachment with my questions?
These are quite urgent.
regards, Max, Filio Team
Hi,
You can attach screenshots on our forum . Please ask there with attaching the relevant screenshots and images to understand the issue as well.
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Hello.
I have a question, and a problem.
Problem: The search field in home page, does not search in FAQ. Is it possible that it also search in FAQ data?
Question: The menu footer in the imported demo is different from what is showing in actual demo. Can you help me how can I have footer menu just like your own demo on themeforest? I want menu with logo, and multiple sections.
Thanks.
Hi,
Okay, we’ve noted to include the FAQ in Ajax the search results in the future update of the theme.
Follow this doc to edit the Footer area.
Thanks
I’ve just realized after purchase that I need the search to support wpdatatables.
Is it possible?
To be specific,
How can I achieve this scenario:
Description: - Wordpress Page with 10 pages. - Each page has an individual wpdatatable in it. - 3 wpdatatables have Android string in them.
Steps: - Search component on main page - Type and search “Android” - Do the search
Result: - List of pages that have “Android” in their wpdatatables. So exactly 3 results.
We didn’t test the theme with the wpdatatables plugin. So, we are not sure about that plugin.
Hi, I’m having problems with the Elementor! Could help me out?
I duplicated this website, but I have two license keys for it. But in the one I’m building new it’s not working properly the elementor.
What exact problem are you facing with the theme?
It shows up an error related with the hero part. If I take out the only thing that should work properly in the theme, that’s the search form, it works well. But I need the searching engine!
Are the search results not showing on the Hero section? Could you share here the website URL where the issue happening?
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I had to take out the hero! Could you please send me a way of contact besides here?
Open support ticket here http://helpdesk.spider-themes.net/forums/forum/docy-wordpress/
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Guys, I’ve open a Ticket 5 days ago and still didn’t have any help there.
Eazydocs question. When creating items(articles) can they link to a file instead of an article?
This is not possible
My website is not working well on mobile. What can I do? You can keep scrolling side wise where not content in the page. What can I do to fix this please? https://prorepairmanual.com
Please specify the issues you are facing on mobile devices.
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Hello
The required plugin docy core can not be activated. this is the error message
Fatal error: Cannot declare class PostType\Faq, because the name is already in use in /home/customer/www/evidenzbasierte-wirbelsaeulenmedizin.de/public_html/wp-content/plugins/docy-core/post-type/faq.pt.php on line 18
any solution? Thx in advance
Deactivate other plugins, then try activating the Docy Core plugin.
Thanks
