231 comments found.
Hi there, The site https://eliny.ca/ is facing issues, looks like it started with contact form 7 plugin issue, and the site stopped working, do you know what would be the reason? Thanks, Shiya
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there, the link is not letting me submit a ticket, is there any email? Thanks
We only support the ticket system. Thanks
After I updated the theme it did not add the Home page 08, how can I add it? is it safe to do it or it will remove all my content?
Thank you!
Hello,
Home 08 is available when you install demo data.
Thanks
I understand, but if I import it now, will it override all the contents of my websites? ( pictures, texts, etc.)
Thank you!
Yes, your site will be overwritten when you install demo data.
Hello, I would like to ask regarding the pre-sale for this theme.
For the menu section, is your theme able to change to current horizontal menu display to a sticky sidebar menu?
Hope to hear from you soon.
Thank you.
Hello,
After you purchase, I can customize for you.
Thanks
Hello. Okay thank you.
Hi,
Where can I delete this mega menu of eight theme options from the Home button? ===> https://prnt.sc/fdRJtVVUW32Z I have deleted the mega menu but the eight themes example still show up.
Thanks
Hi team,
I am having a problem with Booked plugin. ‘The Font Awesome plugin caught a fatal error’. You advised to another person in the comment thread below to deactivate and reactivate the plugin so the message would disappear. I did that and now I cant activate the plugin, it’s giving me the following message, ‘The Font Awesome plugin caught a fatal error: A theme or plugin tried to initialize Font Awesome, but failed. Your WordPress server failed trying to send a request to the Font Awesome API server.’ I need that plugin for running a business. Could you pls help? Thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I’ve submitted the ticket, thanks.
Let me check. Thanks
Hey! Do you have VPN, in case you are having an issue accessing admin page. What is your location?
I answered you in the ticket. Thanks
Hello
Getting a 500 error to see preview and is all demo built on elementor?
Hello,
Demo site is working now. Please check.
Thanks
HI, can i use different Pictures for the Page Titel? Its in every service category the same and in the customizer i can only change one picture. thx
Hello,
Option is not available. I can customize for you.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thanks
I’ll renew support if needed, but this looks like a global issue. Started to get this notice:
The Font Awesome plugin caught a fatal error When trying to load Font Awesome, the plugin’s configuration was invalid. Try deactivating, uninstalling, and re-activating the Font Awesome plugin.
Hello,
You just need to deactivate the Booked plugin and then reactivate it, the warning will disappear on your site.
Thanks
what is new in the new version?
Hello,
I have some updates to fix the demo data installation error.
Thanks
hi case themes , i can’t find demo for https://demo.casethemes.net/bixol/home-8-one-page/ , i want to add this to my website please guide your demo just got another homepage
sorted 
Hello,
After you install the demo data, your site will include 16 homepages ( 8 multi page + 8 one page)
Then you just need to select the desired homepage.
Thanks
This theme has a lot of issues. Using lots of deprecated features..and login does not properly work.. I’ve left a support ticket please review.
Hello,
I will check your ticket.
Thanks
resolved, seems I am using php 8, reverted to 7.4 and it is fine.
Thank you!
How to update the Case Theme Core plugin to v1.1.2? Mine is at 1.1.0
Hello,
You just need to remove the plugin and reinstall it with require.
Thanks
Hello sir, I am very much interested in this plugin and so, I have some questions like how can I add pickup and drop service with online payment in this theme? And sir is it woocommerce compatible? And does it work good it multivendor plugins?
Hello,
The theme is only compatible with WooCommerce.
Thanks
Hi, Where can I delete or edit section in the following link that appears on my posts ==> https://prnt.sc/L54V6gb-hut3?
Am I allowed to use images in demo data on my website? Or I have to buy their licenses to use them?
Hello,
1. You can find it in widget manager.
2. Is possible.
Thanks
Hi, Where can I delete or edit section in the following link that appears on my posts ==> https://prnt.sc/L54V6gb-hut3?
Am I allowed to use images in demo data on my website? Or I have to buy their licenses?
Hi!
I am not sure if you’ll be able to help me. Everything on the website worked perfectly for a while, but in the last 2-3 weeks the booking form does not send out confirmation emails to my clients with Gmail account. At some stage confirmation emails stopped coming form the website all together and it’s still a bit dodgy, sometimes it comes, sometimes it doesn’t. But it does not send ANY emails to Gmail users. I was wondering if there is anything I can do to fix that? Thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Do you support php8?
Hello,
Theme is support php8.
Thanks
Hello,
Is possible, with header layout with Mobile navigation on desktop.
Hello,
This is not possible, the option is not available.
Thanks
Hi there, I tested my site on Ahref’s and found that there are some URLs with double slashes.
This has affected my overall SEO and would love to know is there a way to take these double slashed URLs down.
Please take a look at the attached screenshot https://prnt.sc/yh1EQ3ukMw5PAnd the URLs are pointing to AWS Cloudfront??, which I never used.
https:/d3ey4dbjkt2f6s.cloudfront.net/assets/static_link/work_request_embed_snippet.js
Could you please tell me what went wrong here?
Thank You -H
Hello,
Please deactivate the 3rd party plugin you have installed, check the problem again and let me know.
Thanks
Thank You so much for quick response and Will keep you posted.
Please feel free to contact us with any questions you might have, we’re always happy to help. Thanks
Hi I disabled all the plugins and problem still the same. Any help is highly appreciated. Thanks
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there, Thank you for your message. It seems my support is expired. So, I can’t submit a ticket unless I renew/extend the support. Is there a way to send you access? Thanks again
You need to renew your support to get support in our support system. Thanks
Hi,
The banner : https://postimg.cc/JH1Q011t
is not visible on all pages of the website. Also, I edit the page from admin, but the changes are not visible.
Do you have any idea of the causes?
Thank you very much.
What is the problem you are talking about? I still don’t understand even i see your screenshot. Thanks
