263 comments found.
what working hours does your support department have?
Hi ijimant,
Our support team working hours are 9:30 AM to 7:00 PM for weekdays Mon – Fri.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
The slider in Litho needs an activation key & I can’t find it anywhere What to do?
Hi kenzsolimanceo,
Slider Revolution is theme bundled free of cost plugin, so you do not need to activate the license of that plugin and you can please ignore that notice. For more information, please refer this article – https://litho.themezaa.com/documentation/theme-bundled-plugins-license/?category=getting-started
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello, could you please deactivate the license from my website. I’ve already deleted all the files for the website.
Hi hzzms,
Please refer this article – https://litho.themezaa.com/documentation/how-to-deactivate-litho-theme-license-to-use-another-domain/ to deactivate theme license.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Is there any way of get minified version of all css and js files ??
Hi xseptimus,
You can use W3 Total Cache plugin in WordPress to minify CSS and JS files.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello,
I used the WPML to make my website multilingual.
I have created my header, footer and other elements like archive pages etc with Elementor Section Builder.
I have already translated all these items, but when I change the language on my website, the translated content does not appear.
Could you help me?
Hello iedinanep,
Please create a support ticket here: https://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed. If required you can consult WPML support also.
Thanks,
ThemeZaa
Unfortunately, my support period has expired and I am unable to submit a ticket.
However, I would appreciate it if you could help me on this issue. I’ve translated my entire site and this is the only problem I haven’t found a way to solve yet.
Also, I have already contacted WPML support and am awaiting updates.
I would expect you to do the same.
Thanks!
I am trying to create a support ticket but it keeps telling me that my purchase id code cannot be found. I just purchased the theme today and I am having issues with activating the theme with my purchase code. Please let me know how I can get support when it will not accept the purchase code.
Hi msritter,
It seems our support team have already received your ticket and they have replied also.
Thanks,
ThemeZaa
Hello,
First of all, thank you for creating this beautiful theme. I’m going to use the portfolio page for a different purpose and so I need to rename the post type. How can I change this slug?
Best Regards,
Hello PortakalWebGrafik,
Please go to Appearance > Customize > General Theme Options > Portfolio URL Slug > and here you can change portfolio url slug as per your need and then please go to Settings > Permalinks and click Save Changes button to have this new url slug change affected in your overall website.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Could you suggest compatible plugins to make my website multilingual?
Hi iedinanep,
Yes Litho is compatible with WPML – https://wpml.org/?aid=48329&affiliate_key=PLYb93BEMqrd for multi-lingual WordPress website.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello,
Titles on desktop will not sit below nav, they sit under the nav. On mobile the page title sits under the nav correctly, why is this?
Kind Regards
Hello young143,
Please create a support ticket here: http://www.themezaa.com/support/ with your query and WP site admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi there,
I’m late to get it. I think I missed the promotion. When is the next promotion or do you have a discount code? 
Regards,
Hi PortakalWebGrafik,
Next promotion may be in Dec or March. Unfortunately there is no discount at the moment.
Thanks,
ThemeZaa
Hi, template is perfect, but can i import only specific demo data? for example, i need look as marketing agency (https://litho.themezaa.com/home-marketing-agency/)
Hi truescan,
Yes of course you can import your desired pages / posts only instead of all demo data, please refer this article – https://litho.themezaa.com/documentation/import-specific-demo-pages-posts-portfolio/?category=demo-data
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
does it fully RTL Support
Hi HamzaKh1988,
No, Litho is not RTL ready.
Thanks,
ThemeZaa
devo prima installare elementor e poi il templates LITHO o prima il templates? do i have to install elementor first and then the LITHO templates or first the templates? TNKS
Hi graficacapece,
All templates provided in Litho are built with Elementor, so yes you need to install Elementor first.
Thanks,
ThemeZaa
tnks
con elementor free posso modificare tutti i templates come con elementor pro? with elementor free can i modify all templates as with elementor pro? TNKS
Hi graficacapece,
You can achieve everything as shown in Litho demo site using Elementor free version, but in case if you want any specific widget / feature from Elementor Pro then you can purchase Elementor Pro and use it with Litho.
Thanks,
ThemeZaa
ok tnksss
Hi shiyanthan,
In the website where you have imported demo data, go to Appearance > Menus > Main Menu > Shop menu > there you can edit it with Elementor to change that megamenu content / images.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi I am trying to insall Litho, but i am stuck at the point where it says….
“Installing Plugin: Litho Addons Downloading installation package from http://api.themezaa.com/litho/plugins/1.5/litho-addons.zip…
Unpacking the package…”
its not moving from there. what do i do?
can i install the addon mannually?
i downloaded it, what do i do? Thanks
Hi endee09,
Yes you can install plugin manually by uploading plugin zip file, please refer this article – https://blog.hubspot.com/website/how-to-add-wordpress-plugins
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
How to De-Register License key to Domain Name ?
Hi shiyanthan,
Please refer this article – https://litho.themezaa.com/documentation/how-to-deactivate-litho-theme-license-to-use-another-domain/ to deactivate license.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Unfortunatly domain is not there. i mean No website available. therefore how to do this ?
Hi shiyanthan,
Please let us know what was the old domain name where license was activated, so we can deactivate it from our end.
Thanks,
ThemeZaa
Hi shiyanthan,
We have manually deactivated license from https://alagsaneon.zamzamsolution.com/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
Thanks,
ThemeZaa
Hi,
I need to de-register license for this website – tmt.qa. can you help me to do this
Please refer this article – https://litho.themezaa.com/documentation/how-to-deactivate-litho-theme-license-to-use-another-domain/
Thanks,
ThemeZaa
Hi, I already know this. but unfortunately, I forget this website username & password. therefore please de-register your end
www.tmt.qa
Hi shiyanthan,
As per our records Litho license is not activated on this domain – www.tmt.qa
Thanks,
ThemeZaa
i have 5 license. i used one licence here. please check properly and let me know ?
Hi shiyanthan,
We have double checked it and there is no record of license activation on this domain – www.tmt.qa
Thanks,
ThemeZaa
Hi, is the elementor pro is for free to use if i buy your theme?
Hi swang2,
No, Elementor Pro is not required to use Litho theme and also not the part of theme package. You need to purchase it separately if you want to use it.
Thanks,
ThemeZaa
Editing -design-agency is in Elementor Pro? Does the template support RTL? And is it possible to import the demo?
Hi dormor94,
Elementor Pro is not required.
No, Litho is not RTL ready.
Yes it is possible to import all or any of your desired demo pages.
Thanks, ThemeZaa
your theme is very nice, will it fit on my site? https://isbul.gen.tr/
Hi ferhatorun884,
Litho have different structure / layout / style than your existing site, so your content may not look as it is now. You need to use theme editor, features, widgets, templates, etc… to review your content as per your need.
Thanks,
ThemeZaa