87 comments found.
How to change the url “services” for another custom url?
Hello,
Thank you for contacting us!
You can change services slug in the cpt.php file from wp-content\plugins\trx_addons\components\cpt folder. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. How do i change the banner for the page titles on each page?
i changed the banner header image in theme options, page customization however it is still displaying the default image
Hello,
Thank you for contacting us!
In Theme Options you can assign a different header/footer style, widgets set, body style, as well as many other options for each individual page.
These settings are applied to the page you are editing, and will overwrite the global settings specified in the Customizer.
Our Tech support team will be glad to assist you with any issues. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. So I already made those changes in the theme options page and I also uploaded custom banner images but i am still getting the same banner image. Can you look into it please?
Sure. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
I discovered that once I activate Elementor builder with the Halleluyah theme, the website and the wordpress dashboard will not load up.
Before I purchased the theme, I checked to confirm, that its compactible with Elementor, Now I am having the issue.
I need a quick response on this.
Hello,
Thanks for reaching out to us!
Your support ticket has been replied. Could you please check it at https://support.themerex.net/ticket/73899?
Regards.
I am getting error trying to install demo data, I need help on this fast.
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Hello I have submitted with TICKET #73749, no response yet, I need this fixed as soon as possible.
Your ticket has been updated with a solution. Please review it at https://support.themerex.net/ticket/73749
Regards.
Hi. For the sermons I want to change the icons for the video, PDF and audio. I’ve been looking through the documentation but maybe missed it. For whatever reasons the designers used a Headphones icon to denote a video link, a generic link icon to indicate a Document and a volume icon to indicate audio. I want something a bit more on the nose. Thanks.
Hello,
Thanks for reaching out to us!
You can expand the list of available icons by adding new ones. Please check http://hallelujah.axiomthemes.com/doc/#sources_and_credits Feel free to submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Great, thanks so much.
i have’t homepage and demos and how can i get Theme purchase key is’t different from Theme purchase code ???
Hello,
Thank you for choosing our theme!
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Please log into your ThemeForest account and navigate to “Downloads” tab. Find the theme and download the package and check the guide – http://hallelujah.axiomthemes.com/doc/#installation_theme_installation
To find the purchase code just follow the link – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code)
Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
yes i do it exactly like guide http://elamalive.org/
Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
For all of my posts they are showing how long ago the post was created and not the actual post date. How do I correct this. The sermons are showing fine with the actual sermon date. Please advise ASAP. Thanks
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello everyone. Please, how to adapt the home-5, without the default page loading
How to change de default home page to another one please ?
Hello,
Thank you for choosing our theme!
In case you mean the page preloader, it can be easily hidden under Theme Panel > ThemeREX Addons > General – https://prnt.sc/wQH_jN_iIOYA
To change the homepage (front page) please navigate to Settings > Reading section – https://prnt.sc/xU-aTH4OM3Kn
In case you have additional questions or experience any difficulties with theme customization, please submit a support ticket at https://themerex.net/support/. Our support team will be glad to provide qualified assistance.
Regards.
Thank you for your help.
You need to update this theme to the current version of it’s plugins. This theme is getting left in the dust.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://hallelujah.axiomthemes.com/doc/#installation_theme_update
Regards.
I just purchased this theme – unfortunately, I am finding that the ThemeRex Addon and Elementor are not working – causing the theme to be unusable. I’ve submit a request for assistance, no reply. Hopefully someone can contact me soon about a fix for this?
Hello,
Thank you for contacting us!
Your issue has been resolved. Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Fatal error: Uncaught Error: Class ‘TRX_Addons_Elementor_Widget’ not found in /home/adrisese/kopparlundens.se/wp-content/plugins/trx_addons/components/api/elementor/elementor.php:1534 Stack trace: #0
Whu is this happend now ? does the theme not support new wordpress versions ?
Looks like the same problem with elementor as other ones here, but my support went out, can i get help to fix this ?
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
But my pruchase is older than 6 months so is it possible to submit a ticket ?
Yes, it is possible to submit Pre-sales ticket at https://themerex.net/support without purchase code verification – https://prnt.sc/1xg2ysZ1uPci
Regards.
I’m having the same problem that alawson1980 is having. With the new elementor updated,all theme went crazy. Hope you can help me.
Hello,
Thank you for contacting us!
Sure. Please submit “Presales Question” ticket at https://themerex.net/support/ including theme purchase code in the message body. The fix will be provided to you as soon as possible.
Regards.
There seems to a bug in the ThemeRex AddOn after an update. The homepage is not loading when it is enabled. My support just expired a week ago, and don’t really want to renew yet so I thought I was ask the community if anyone else is having an issue. Thanks
Hello,
Thank you for getting in touch with us!
Could you may use option “Presales Question”at https://themerex.net/support/ and provide the purсhase code in the message body? Our tech support team will check if the issue can be solved without support renewal.
Regards.
I don’t think I should have to pay to tell you your theme is broken. Your theme doesn’t work with the latest update of Elementor. Please update it ASAP.
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. This fix will be included in the future updates.
Regards.
Hello I love the theme is really great. I’m a newbie with websites, I tried hard and I couldn’t change the images or videos in the Homepage, can you guide me through this? thank you!
Hello,
Thank you for reaching out to us!
All the demo content is managed with Elementor. Please submit a support ticket at https://themerex.net/support/ and specify what images you want to replace. Our Tech support team will be glad to assist you!
Hi,
I am considering purchasing this theme. Can the giving option allow for one campaign that visitors can give to multiple things.. for example, A giving page that allows for visitor to give to offering, building fund, youth fund, tithe, etc.
Thanks so much
Hello,
Thank you for your interest in Hallelujah!
Absolutely! The theme includes GiveWP donation plugin that allows you to add as many donation forms as you like for every goal within one page in a few clicks – https://tinyurl.com/y9rqu7b8
Regards.
Hi I need its html structure only not wordpress template.. Is it Possible.. Please give a replay at sks288888@gmail.com
Hello,
Thank you for your interest in our theme!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Beat regards.hi, still having issues with the site pre-loader, it really making my site slow.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hi. I have a question because I am really trying to understand-I keep seeing this move to Elementor and I’m wondering is it just a financial decision or what? Elementor is literally the most convoluted way to edit a page I’ve ever seen so I’m wondering why the need to introduce this kind of complexity. Seriously trying to understand, thanks.
Hello,
Thank you for contacting us!
Elementor is a WordPress page builder that allows you to create, design, and develop beautiful websites easily and quickly. It lets you drag and drop elements, edit live, and preview your changes in real time. The difference that Elementor brings is that it helps you attain high levels of design while building your web pages live and on your site’s front end. This way, you get limitless possibilities for designing your site or pages and enjoy a host of features including a template library, widgets, and visual revision history features with the free version of the plugin.
In case you have any difficulties using Elementor, please submit a support ticket at https://themerex.net/support Our Tech support team will be glad to assist you.
Also, feel free to use Gutenberg, a default WP editor as the alternative with Hallelujah.
Besides, you may consider these themes with WPBakery support:
1 – https://themeforest.net/item/holy-church-religion-nonprofit-theme/20249696
2 – https://themeforest.net/item/grace-church-religion-wordpress-theme/13025267
3 – https://themeforest.net/item/new-life-church-religion-wordpress-theme/13522936
Regards.
We had some problems in our hosting and we had to delete everything and upload files again but when it asks me to activate my theme I use my activation code and it shows a message that my purchase code is invalid. I am using the same hosting and the same url where I activated the theme for the first time but this time it tells me that it is not possible. Please, I need your help. Thank you
Hello,
Thank you for contacting us!
There is a limit for the number of theme activations on different websites according to the theme licensing – http://hallelujah.axiomthemes.com/doc/#general_information_license Therefore, your purchase key was blocked. We’ve reset your license key, you may use it again.
Regards.
