380 comments found.
Hello! I am installing Redart.zip and I keep getting – Link Expired – Try Again. I have updated version of WP and using Chrome. Is this something that I just have to keep trying?Thank you
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
figured this out – thank you
Hello, Can I use lightbox for the portfolio pictures ? Thank you
Hi.,
Thank you for contacting us.
We didn’t include ”Lightbox” option in our gallery.
Will there be a future update for the themes ? This is the last thing I need for my website before purchasing this amazing theme
Hi.,
We include prettyPhoto in our theme. Both are Lightbox and prettyPhoto same functionality
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi there, I’m very interested in buying this theme. I just want to know, for the gallery items, can they be displayed without that the thin black and thick white frame around them?
Hi.,
Thank you for contacting us.
Yes., Its Possible.,
Please check : https://redartreqdemo.wpengine.com/request-demo/
Hello, I want to purchase this theme. Before I do that, can you please tell me if it`s possible, to link the portfolio items directly to the woocommerce ? When you click on a portfolio image, instead of going normal to the portfolio item page, to open the woocommerce product page instead. (I do not wish for my clients to see the portfolio first and then be redirected to the woocommerce product page to order). Hope this is possible. Thank you.
Hi.,
Thanks for contacting us and showing interest in our theme !!
As of now, we don’t have an option of linking portfolio items to Woo Commerce products we will consider this in the future update.
Hi,
I installed and activated all required plugins included DesignThemes Core Features Plugin. When i try to download “Backup & Demo Content” in Unyson, I get the following error:
“Backup & Demo Content” extension github repository “ThemeFuse/Unyson-Backups-Extension” has no releases.
Please help me regarding this. i spent lots of time to fix this issue but no any luck yet
Hi.,
Sorry for the inconvenience,
Its Unyson plugin update issue., Please use this version : https://themessupport.com/wp-content/uploads/2022/07/unyson.zip
Please refer to the Video : http://recordit.co/ImEBhPqdnM
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I may buy your theme. Are there any discounts at the moment?
Hi.,
Thank you for contacting us.
If you wish we will give you $10 as a discount for this theme purchase.
You will get the theme with the theme price of $59 instead of $69.
How do I avail disccount? My email: Mithru@artoonsinn.com
Hi.,
We Change the price now., You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Please refer : https://prnt.sc/Q9BR1YJQ1bBo
Thank you. I purchased.
Hi.,
If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hello Team, how i can import your demo ? i can find it
i founded tank you
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello Team hope your doing well, kindly check my web: https://raymondabouhaidar.art/ , at third and last slideshow showing gallery images at the bottom, how i can remove it ?
Hi Charbel_haddad90.,
Please navigate to Slider revolution -> Select Slider -> Remove
Refer: https://prnt.sc/4AW5_7n_npyX
Thanks!!
Dear Red Art Team, I installed suggested plugins list & I try to install also plugins present in your bundle (revslider.zip) but after the operation I haven’t the Premium version (es. I see the label “Go Premium” on Slider Revolution but I have to pay Premium license). I read Premium PlugIns Included on Evanto purchase page (https://themeforest.net/item/red-art-photography-art-photography-theme/16153193). Moreover, on documentation (http://buddhathemes.com/docs/redart/) I find plugins packed with theme: - DesignThemes Core Features Plugin (OK installed) - WPBakery Visual Composer (instead I see WP Bakery Page Builder. It’s the same?) - LayerSlider WP (KO not installed) - Slider Revolution (KO not Premium version installed) - Responsive Styled Google Maps (KO not installed) Why Do I see all these difference?
Please, let me know Best Regards ps Do you support Rank Math SEO plugin?
Hi.,
Theme Documentation : http://docs.wedesignthemes.com/red-art-artist/
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Hi, PREMIUM plugin aren’t included. Why on purchase page do you write the opposite? cit. “Premium Plugins included”
After Theme installation WP Dashboard show this message on Slider Revolution: “GO PREMIUM” and take me on purchase page. Therefore Premium Plugins isn’t included! I downloaded Slider Revolution from my Themedesign profile but isn’t Premium version!
Please Let me know
ps I sended you a message by http://themeforest.net/user/designthemes Thanks
Hi.,
1)Plugins are included in our theme package, there is no need for you to purchase them. However, if you want premium features of the plugin and premium support, only then do you need to purchase a separate license for it.
The theme authors will not provide the activation code for the plugins bundled with the theme.
Please refer: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
2) We send updated plugins to your mail.,
Thank you, we look forward to helping you!!..
Regards., DesignThemes Support.
Hi, sorry where Can I find license to activate Premium capabilities of Slider Revolution plug-in? Premium version have to be included with the RedArt purchase. On purchase page (https://themeforest.net/item/red-art-photography-art-photography-theme/16153193) I read: “Premium Plugins Included”. Please, let me know. Thanks
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
When clicking on the multiple pictures on Portfolio page (in the slider), the picture is changed to the wrong one. It’s as if the slider is always showing the image to the left of the image actually clicked on/selected.
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
We would be happy to help out here support@wedesignthemes.com.
Thank you, we look forward to helping you!
I am thinking of buying this but need to know if you can use Elementor (instead of Visual Composer) with this theme ?
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Thank you, this helps.
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hello Team, I am the developer of this account and facing a “cURL error 28: Connection timed out after 5001 milliseconds” error whenever I want to install the demo content. My client is non tech person so I already sent a personal message along with my mail id from this account to send me the “XML” file but still no one respond yet. Please guys help me to install the demo content and make my honourable client happy with my service. I already search the and try to figure out this issue but there is nothing work and It’s happening from Unyson api issues with Github so please help me to move forward. Thank you.
Hi.,
Sorry for the inconvenience,
Its Unyson plugin update issue., Please use this version : https://themessupport.com/wp-content/uploads/2022/07/unyson.zip
Please refer to the Video : http://recordit.co/ImEBhPqdnM
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, we are having problem for changing product style from diamond to any other… Or any way to show product prices and shop button WTHOUT HOVERING. Thank you in advance!
Hi media_VR.,
Great day. Thanks for contacting us.
1) If you want to change the diamond shape to the square on the shop page. Let us know we will send a CSS code you can add to your admin panel. It will be reflected in the front end.
There is no possibility to show the icons without hovering over the product. If you want to show like that it will be custom work for us. For the custom work, the charges may apply. Let us know if you are interested in custom work.
2) Kindly reply back to us at support@wedesignthemes.com with your product style changing issue details with some screenshots. Along with your domain URL and WordPress temporary admin credentials with us. We will check and let you know the solution.
Thanks!!
Looking forward to help you!!
Regards., DesignThemes Support.
Hi,
I bought your theme on 17 may 2022 and I have a problem with adding text to posts and pages. I have a black screen and I can’t see anything.
I also wanted to create a ticket, but it said that I put incorrect purchase code. But I’m putting what I got after buying (from pdf License Certificate) and I have no idea why is not working…
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thank you, we look forward to help you!!..
Ok, I tried again and finally I could create an account with purchase code. Now I have another question. Where on that forum I can create a ticket, that I can send you login details? I dont want to put that information on public forum. Why I can’t see any section to send you some private message?
Please send your request to us directly at this email support@wedesignthemes.com
We have encountered compatibility issues with the theme on Firefox. When Clicking the buttons that should showcase the content of the categories that are chosen it just redirects/reload the page. But it works fine on chrome and edge browser. We are using RedArt Child Theme. Please advise on what can we do to solve this issue.
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it ASAP !!
We submitted the requested screenshots in the form as you requested.
Hi.,
We have checked your site in Firefox. Your site looks fine.
Please refer : http://recordit.co/wd3YzCYzc9
Please reload the site and check it out.
Hello.How can one edit the social icons on the header of the homepage?
Hi.,
Get into Admin panel > Appearance > RedArt Options > Header > Others > Enable Top Bar > add [dt_sc_sociable]
Please refer : https://prnt.sc/bDLjdGa8xVPM
[dt_sc_sociable] – By using this shortcode, you can easy to display social icons – Refer this screenshot – https://prntscr.com/f6wv9q
Hello support. I actually wanted to know how one ca edit this social icons panel https://prnt.sc/UAsOvt17oXQ9 When I click them they open someone else facebook and twitter pages. I want to edit their various links to be my pages
Hi ASEKMOJO2.,
Thanks for contacting us. Hope you have meant this, https://prnt.sc/4OlXALYAQvhk If yes, please update the link here refer: https://recordit.co/a3EH3o0L1e
If not, kindly share a full screenshot of your issue along with your page URL, FTP, and WordPress Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!!
Purchaser’s beware. If you’re with Dreamhost you cannot currently download the demo content. The Unyson plugin requires loopback (meaning php files running a request on another php file) which Dreamhost does not allow. Unless Unyson updates this or Design Themes change their method of content download you’ll be stuck like me.
Also, the documentation for this theme is way out of date.
Hi klynicol.,
Our theme will support all the servers. Whenever you install the theme you need to check out the basic server configuration for the theme installation.
We haven’t changed our theme demo content installation still, we are using with the Unyson plugin to install demo content in the theme.
Check out our article link: http://docs.wedesignthemes.com/dt_articles/import-demo/
If your facing any issues while installing the demo content please share some screenshot of your issue. Also mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Have a great day 
Regards., DesignThemes Support.
It’s not an issue with your theme, it’s an issue with the Unyson plugin. There’s an open ticket on Unyson regarding the issue. https://github.com/ThemeFuse/Unyson/issues/4221
Again, Dreamhost does not allow loopback connections. There’s nothing any renter can do about it. They said it’s for security reasons.
Hi klynicol.,
We have a solution for your problem. We will send a XML file to your email address. You can download that, and import it in your WordPress admin panel. Once you import, it will give all the content as per the demo, but you need to do the settings manually.
Manual settings,
1) Home page setup
2) Menu setup
3) Footer setup
Procedure to import the XML contents to your site, http://docs.wedesignthemes.com/dt_articles/import-wordpress-xml-contents/
The XML file contains original copyright images, you need to replace the images with your own or you need to buy the images from the source.
Is it okay for you. Kindly share your email address with us will send the file to you.
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
Hello. Its possible on an inside portfolio item, when you see the details that you set up, delete permanently the row where the category with a small icon appears? I dont like to show the category on the portfilios inside page. thx
Hi pablocream.,
Thanks for contacting us. Add the below CSS code in your additional CSS page. It will hide the details in the portfolio images.
CSS code:
.image-overlay-details { visibility: hidden; }
Thanks!!
Regards., DesignThemes Support.
Thx i dont want to delete ALL the details, only the category
Hi Pablocream.,
Try with below CSS code, it will help you. Waiting for your valuable rating and feedback for us.
CSS Code:
.image-overlay-details p.categories { visibility: hidden; }
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
Hello I added that but dont hides the category with the small icon on the details of the portfolio item inside page… I tested it on ingonito also, not working! thx
Hi pablocream.,
Can you please share the screenshots of your CSS code where the code can be added. Could you please clear us what exact changes that you need to achieve.
Thanks!
Moving forward to help you!!
Regards., DesignThemes Support.
Yes, where I can share with you the screenshot?
Please send your request to us directly at this email support@wedesignthemes.com
Dear support please help me on the issue as i asked it before. My portfolio item filter is not showing some of categories items on home page. Please help ASAP
Hi.,
Please refer : Category Filter: Refer : http://recordit.co/KJL2K1E1tW
Theme Gallery Template Setup : https://youtu.be/H-sYG2MopJk
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
portfolio filter is not showing the items when i click on that on my home page. i am using the default home page came with the demo.
Hi.,
Please refer : Category Filter: Refer : http://recordit.co/KJL2K1E1tW
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
thanks for your reply, There is another issue, how can I remove All button and images form portfolio filter on home page?
Hi Meadowsresorts.,
Make sure which button and images do you want to remove. We have added a screenshot for your reference, refer: https://prnt.sc/72ICV-tIjwGw If yes, do you want to remove these details do the following things as per the following screenshot, https://prnt.sc/DxU6PenES4mD and https://prnt.sc/T1yyS5EZAZv6
Thanks!!
Moving forward to help you!!
Regards., DesignThemes Support.
I can’t get any importer option in the redart options . check the screenshot – https://prnt.sc/rl24MLBJmFfk . I need help as soon as possible
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
