1960 comments found.
Hello, What version of Bootstrap does the theme use?
Hello,
The theme uses the grid system of Boostrap v3. The theme doesn’t include other components of Boostrap, it just use the grid system. Therefore if you want to use other components, you can feel free to import them to your child theme.
i’m trying to use a plugin that uses Bootstrap 5 and doesn’t work with previous versions
Please share a sample URL of the page with the problem. So we can check it and assist you better.
Thank you
Is there an option to show most recent search on the search modal?
If not can you add this feature or share me a workaround to do so. Thank you.
Hello,
I’m afraid it is not possible. Both WooCommerce and WordPress provide a very basic search engine, and it doesn’t support tracking search queries.
I need to make the mobile screen change the cart icon to search icon instead so that customer can search the product easily? is it possible to have that option?
Please let me know the workaround.
I found the setting for that thank you.
Thank you for letting us know. Please open a ticket on the support site if you need further assistance.
Hello , i want to ask if it is possible to use mobile menu(hamburger icon) in desktop responsive?
Hello,
You can try the header v6 that provides the similar hamburger menu icon. Please check this document for more information.
https://docs.uix.store/sober/#/header/headerand this is the demo:
https://demo.uix.store/sober/headers/header-v6/?header_layout=v6Thank you
Hi,
are the demos compatible with “WPBakery Page Builder”? I dont want to use Elementor. Just the WPBakery.
Thanks, Francisco
Hello,
Yes, the theme is fully compatible with WPBakery Page Builder. In the demo importer screen, you can choose the demo data for this page builder.
Hi ，
I tried to update my Sober theme for 3.1.1 to 3.4.2, after i replace with the new theme all my theme option such as logo, footer and additional css all losted.
May i know any solution?
Hello,
Looks like you edited the theme’s files directly, therefore when you update the theme, you modifications will be lost. You should use a child theme to add custom code. Please check this document for more details.
https://docs.uix.store/sober/#/customize/child-themeAt this time, you should ask your hosting provider if they have a backup for your website, so you can rollback to the previous version.
Hi ! Pre-sale question : Is this theme compatible with the Envato plugin for automatic updates ?
Hello,
Yes, this theme is fully compatible with the Envato plugin. It is mentioned in the documentation for auto-update too.
https://docs.uix.store/sober/#/update/update-themeHi, sober banner image cause blank page with the latest update of elementor 3.7.7
Hello,
Thank you very much for your feedback. Our developer is testing this issue. At this time, we strong recommend to downgrade to an older version of Elementor. You can download the older version here:
https://wordpress.org/plugins/elementor/advanced/Hi, Geolocate recently stopped working for my store. I’ve been in contact with MaxMind so check the license key and that looks good. I’ve also been in contact with Wordpress and they told me that there’s a high chance that my theme Sober causes the bug. I really need your help to fix this. My site is showing the wrong prices in EU now.
Thanks in advance!
Hello,
Thank you for your feedback. To test this issue, please clear the cache and change to the default theme (or Storefront theme). If this problem doesn’t happen with other themes, we will know this is a problem from the theme. So it will help us debug it faster.
Thank you
I just tested both does things and the problem still remains. Wierd!
Problem solved. It wasn’t the theme causing the issue! Thanks anyway!
Thank you for letting us know.
Hello, Since the recent update of Google search console, I have a Missing field “priceType” error that appeared. It is about rich snippet related to e-commerce that are not filled in the schema.org tag. Would you have a solution to remedy this lack? Thank you in advance for your feedback, Sincerely, Dylan
Hello,
Thank you for your feedback. Basically, it relates to the WooCommerce core and the SEO plugin. Because this is a new update of Google search console, it may take times to be added to the core of WooCommerce. You can follow these similar topics to get update as soon as possible:
https://wordpress.org/support/topic/missing-field-pricetype/ https://wordpress.org/support/topic/missing-field-pricetype-2/You can also try a plugin to manage data structure of your website, e.g this one:
https://wordpress.org/plugins/wpsso/Thank you
Hi, In the last update of the theme I have problems with this: Version 4.1.0 of sober/woocommerce/myaccount/form-login.php is obsolete. The core version is 6.0.0, I also get a message in woocommerce: Your theme (Sober Child Theme) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: 1.Update your theme to the latest version. If no update is available contact the author of your theme to ask about compatibility with the current version of WooCommerce. Can you help me with this?
Hello,
Thank you for your feedback. This is a warning that recommend updating the included templates of the theme. We’re working on a new version to update these template files and going to release a new update soon.
Hi, on your latest Theme version the user login redirect to my-account page is not working, can you please check and fix this bug.
Thanks
The popup, login one where it can be click on the menu bar.
Hi,
Thank you for your feedback. We have made a test on our website but the theme worked very well. It could be a JS error on your website. Please share your website address, so we can help yo check it.
Please mail use the login credentials, so we can test this issue from the backend. You can use this contact form:
https://themeforest.net/user/uixthemes#contactBTW, the theme has no option to redirect to My Account page after logging in. If the login modal works properly, it will redirect you to the same page after you are logged in.
Thanks
This issue still not yet fix on the latest theme update, I already email you, but no respond.
Please check your spam box. We replied your last email 9 days ago.
Thank you
Hi, I checked but I reply new email to you but your email address can’t be sent to anymore, can you check this redirect issue and update me again thank you.
Hi,
It’s strange. Our email is working normally. BTW, the recent update of theme does support the default filter of WooCommerce (this filter is not supported before). If you keep the code we provided in the email, it will work on your website.
Thank you
Hi there, the last update triggers a php error caused by public_html/wp-content/plugins/sober-addons/wpml-config.xml:485: parser error : Opening and ending tag mismatch: shortcodes line 13. Seems There is a closing “shortcodes” tag missing
Hello,
Thank you very much for your feedback. We’ve fixed this issue in the recent release of the plugin. Please delete the Sober Addons plugin on your website, then reinstall it in Appearance > Install Plugins to get the latest version.
Thank you
I check the code and found that the submenu children toggle button is being hidden, how can I activate and use it, with full toggle function, not just show the button.
Screenshot: https://monosnap.com/file/Z229oq56xT1JFyXb5TBNcb9XEg9jJJ
Please advice. Thanks.
Hi,
We’re sorry but it is not supported. The toggle button for sub-menus doesn’t work at this time.
How can I make the Related Products Carousel show only the in stock product not all. right now it’s show all include out of stock.
Hello,
Actually, it is controlled by the WooCommerce plugin. You can try the option to hide out-of-stock products in WooCommerce > Settings > Products > Inventory.
Thank you
How can I change the Header icon from cart to search on mobile device, I don’t see any option in WP customiser, please advice.
Thanks
Hi,
Unfortunately, this theme doesn’t support displaying the search icon on the mobile header. It is already supported in the mobile menu.
We will add a new option for it in the next update.
Thank you
Hi, how are you? I want to ask you if you offer customization? thanks
Hello,
Yes, we do provide customization services. If you have any offers, please mail us via the email: uixstore@gmail.com or via this contact form:
https://themeforest.net/user/uixthemes#contactThank you
Hi, thanks, I am still waiting for the reply, I sent a email 5 days ago
Hi,
Perhaps your email went to the spam box, we’re going to check it and reply you soon. If you don’t mind, please send us another email via this contact form.
https://themeforest.net/user/uixthemes#contactThank you
Hi, I need to add Line to the social footer is there any workaround? Since you haven’t supported it yet?
Please let me know
Hello,
Unfortunately, the FontAwesome v4 that the theme uses doesn’t support the Line icon. You may need to use custom code to support that icon in the social menu. Please open a ticket on the support site. Our developer will help you check if it is possible.
Thank you
Hi, I need to add Line to the social footer is there any workaround? Since you haven’t supported it yet?
Please let me know
Hello,
Unfortunately, the FontAwesome v4 that the theme uses doesn’t support the Line icon. You may need to use custom code to support that icon in the social menu. Please open a ticket on the support site. Our developer will help you check if it is possible.
Thank you
Hi, I add some products to “Cross-sells” field, but they don;t show. How do I enable them to be shown in the product page? Thank you!
Hello,
WooCommerce displays the cross-sell products on the cart page only. You can check this document for more information.
https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-2Thank you
They don’t show on the cart page. Is there any settings in theme?
The theme has no option to hide them. You should also check if you have custom code or if you are using a child theme. Or a plugin on your website has remove them from the cart page.
Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check it.
Thank you
