3031 comments found.
Hi, I forgot to deactivated theme in sub-domain and I have deleted sub-domain. Now I need to active a theme on the new domain but I cant do it because of last activation. Please let me how I can reset. ? Thank you
Hi,
Thanks for reaching out.
If you no longer have access to the WordPress installation, just send us a personal message and provide your Licence Code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi. This is a well built theme, however, where do I edit the copyright text that shows under the menu when you are viewing the mobile version of the site? I can’t seem to find the setting under theme options.
Hi,
Thanks for reaching out.
Currently, the mentioned text can be changed under Theme Settings > Footer > Copyright Bar. However, we’re going to add in our further update a separate option for the mobile overlay menu to have different content.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! How are you? I bought this theme 2 years ago, and I don’t have active support. Only I want to report a bug.
In video lightboxs, when the vimeo’s user is not basic, but plus or pro member, video only shows the thumbnail, doesn’t show anything else and video can’t play. For example this is PLUS MEMBER and video lightbox doesn’t play https://lafavorita.tv/project/trivento-·-a-fresh-summer/
This is BASIC MEMBER and video lightbox works perfect https://lafavorita.tv/project/mcdondalds-·-myapp-nachter
I’ve tested it with lot of videos and noticed that this happens because membership on vimeo. I talked with vimeo support and they said is a theme bug.
If you need more data, here is video recording how is working now https://vimeo.com/750334200/fa67829e48
Thanks a lot!
Your theme is great! Fran
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you! I’ll be careful with future updates, for people like me that using the theme for video portfolio items, this is really important 
Hi,
Since we have no Vimeo Premium Subscription, we need to access your WordPress admin panel to address your issue. May we proceed with that?
If so, I would kindly ask you to share your WP credentials using ThemeForest contact form or create a temporary account for us.
Before we proceed it’s necessary to take a full backup of your database and your website. Providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
I sent you the admin credentials for my site trough ThemeForest contact form 
Anyway, you can check it with every vimeo lightbox project for ohio theme:
Eg. Basic member video: https://vimeo.com/716738843 Eg. Plus member video: https://vimeo.com/637120130
Thanks!!
Thanks,
We’ve added a hotfix and the issue should be fixed by now. Clear your browser’s cache or use an Incognito Window to see the changes.
Please get back to us if you still have any questions.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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now it’s working! can you please tell me where did you put the hot fix? this fix will be included on the new update? thanks a lot, you have my 5 stars review 
The issue was in the main.js file:
.../wp-content/themes/ohio/assets/js/main.min.js
And we will surely add this fix with the next theme’s release so that you won’t lose these changes after the update.
Thank you for the review, really appreciate that 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great :)) Thanks again!
You are Welcome!
It would be great if we can customize vimeo/youtube player parameters 
Thanks for your suggestion
We’ve added this option to our ToDo list and will check if that would be possible to implement in the future.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great
Thanks
Last question: Can I order portfolio items with other criteria? Where can I do that?
I found the answer
https://wordpress.org/plugins/post-types-order/
Glad to hear that, this method should work.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sorry, I swear this is the last question: Can I delete slug word like “project” on portfolio items? I tried to get the answer but when I delete the word on Project Settings, it appears again… like if I couldn’t leave that field blank.
I want URL more simple and short… only xxx.com/projectname which it’s better for SEO’s purposes.
Thanks A LOT
Unfortunately, we didn’t find a fast solution for your inquiry by now. However, I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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ok, thanks a lot!
You are Welcome!
Hi we did some customizations on the portfolios, but since v3.x everything is completely changed and we have to do everything again. Any possibility to keep the old portfolio settings in the theme? Why did you change the theme completely? best, Caspar
Hi,
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. And we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello
Thinking of buying ohio again but for a different type of project. But I wonder if portfolio posts count as blog posts? Thinking about SEO
Thanks, Christian
Hi,
Thanks for reaching out.
In fact, a portfolio project is a WordPress custom post type, that allows you to go beyond posts and pages and create different content types for your site. Like blog posts portfolio projects have their own taxonomy structure (Categories and Tags). However, both blog and portfolio posts have separate outputs in WordPress.
As for the SEO optimization, I’ve tested and was able to achieve a great result using the Yoast SEO plugin. Check my SS below:https://prnt.sc/ZRu_zn-KyKgy
Hope this helps you to make the right decision.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Im using sidebar menu. When I hover over some text in menu. Rest of the page goes black. Can I disable this feature ?
Thank you !
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Guys.. I need to deploy a copy of my website on the local server for tests. But the theme is asking to activate a license. Is there any way to copy/expand license? Thank you
Hi,
Under the Ohio Theme > Dashboard menu there’s an option to detach the license and activate it on another WordPress environment. Check my SS below:https://prnt.sc/5hgwehXT47l6
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, my logo is cut off from the update. I’m using “sidebar menu wide.” Is there a fix? Thank you!
Hi,
Additional links, screenshots will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Apologies! https://fleurdelizziedesigns.com
Thank you!!
Thanks,
Here’s a hotfix, navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.header.header-5:not(.-mobile) .header-wrap .top-part {
min-height: 12vh;
height: unset;
}
We will add a fix to the next theme’s version as well.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Perfect; thank you! That works.
You are Welcome!
Dear reader,
When I try to put a video background on a full width row the video disappears when on tablet/mobile resolution. Dekstop version works fine.
This also happens on your demo. Is there a fix or a setting that im missing?
Hi,
Can you specify the builder you are using? (WPBakery or Elementor)
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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WPBakery
Thanks,
WPBakery Page Builder plugin hides video covers on mobile devices by default. To make it visible navigate to Page Settings > Custom CSS and paste the CSS code below to override a default value:
.vc_video-bg.vc_hidden-xs {
display: block !important;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I am interested in your theme. Is it possible to have the hamburger menu button and the closing button for the hamburger menu on the right side? All demo pages have it only on the left. Thanks
Hi,
Thanks for reaching out.
Yes, there is an option to switch it to the right:https://ohio.clbthemes.com/demo31/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the quick reply. Is this only for desktop? On the mobile it is still on the left
There’s an option for the mobile version as well.
awesome, thanks! Keep up the great work, that is an amazing theme, and I will purchase it
You are Welcome!
I currently use Demo 16 for my website and the Portfolio style I’ve tried using is the Classic Metro, But I can’t seem to get it to look and tile like it does on your demo. What width should portfolio images be? Also I noticed that even day I’ve updated my theme, it’s not adding any of the new features, including the Portfolio layouts. I just did the latest update, hoping the issue would be resolved, but it didn’t. Do we need to run the importer again?
Hi,
Thanks for reaching out.
Ensure, that you’ve updated Ohio Extra, Ohio Portfolio plugins and cleared all cache on your WordPress environment.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes I updated everything, but I have question, should Ohio-Portfolio v111 and V112 be uploaded to the server? In any event I cleared all cache and dumped all cache on my browsers as well and it’s still not showing the updated features.
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. So that we will be able to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to transfer the theme from one domain to another. How to deactivate and activated again the theme on the new domain?
Hi,
From your WP admin panel navigate to Dashboard and there will a button to detach the license:https://prnt.sc/jOVUMM1i3glx
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have set Login widget’s Button hover colour in Elementor to blue, but it doesn’t work, it seems elementor is being override by Ohio’s default hover colour which is currently Red, I’ve checked Ohio’s settings, couldn’t see any Red colour there.
As soon as I changed the Theme the red disappeared and elementor was working fine I tried switching off “Global colour” setting in elementor but also wasn’t working.
Is there another place where colour is being set in the theme apart from the normal theme dashboard?
I fixed it, found the red colour in style css
Glad to hear that!
Is there any way to specify image element (elementor) to dark mode and a diffrent image for light mode ?
Hi,
Thanks for reaching out.
We need a little bit more information. Additional screenshots, links will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello. Can’t install demo page. Error “500”, what to do? (I reinstalled, made settings on the hosting, I comply with all installation requirements.)
hello?
Hi,
I’d kindly ask you to specify which demo are you trying to install. As a solution try to install the demo several times.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I will try all the themes several times. also reinstalled wordpress
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I can’t open a support ticket
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Send us a personal message and provide your temporary WP credentials.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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For some reason my website won’t load anymore, just the Follow Us on the right, are there any on going issues with the theme? futurcreative.com
Hi,
Try to check your website in the Incognito Window, since we weren’t able to find any issues. Check our SS below:https://prnt.sc/740VJXl6YoTC
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello I Want to purchase theme but i have one question what ever widget , blog, shop pages are you displaying on demo site are also ready available in demo which can be imported
Hi,
Thanks for reaching out.
Yes, you will be able to import all the mentioned content after purchasing.
Sincerely,
the Colabrio Team
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Hi, it looks like centering the button isn’t working after the update.
Sorry it works, i forget update also Ohio Extra plugin.
Hi,
Glad to hear that 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Im strugling with spacing in Portfolio page. No matter if “Portfolio grid spacing” is checked or unchecked. There is no side spacing between projects. Do you know where could be problem ?
Thank you !
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, there is a current bug in this last update I believe.
I updated the theme and plugins in a staging environment, where the only thing I did per your usual suggestion was regenerate the elementor css files.
https://diogomarques.pt/portfolio/ https://staging.diogomarques.pt/portfolio/It seems the spacing is all messed up. THis page in particular is not using elementor, just the theme’s portfolio settings. What can I do? THank you!
Hi,
Send us a personal message and provide your temporary credentials, so that we will be able to help you faster.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Will do. Thank you for the fast reply!
You are Welcome!