1294 comments found.
Product page youtube video no show on 4.0.5 version。But it working on 3.0.2 version.
Hi, please update the question at our support system https://support.the4.co/
We will take a look and help you with this.
Hi, I’ve purchased Themeforest Kalles 4.0.5 and when i Extracted i don’t get the files I supposed to get. so I couldn’t upload it on my store. need help Thank you
Hi
Thank you for choosing our theme! Pls follow this doc to upload and activate the theme for your store: https://docs.the4.co/kalles-4/installation/how-to-install-and-activate-the-theme
If you need any technical assistance please use our support system: https://support.the4.co/
We would be happy to assist you 
Thank you for you response. yes i did unzipped the file but i don’t get the same file as shown on the description.
Which one is not the same? can i get screenshot please?
yes of course let me have your email so i can send you the screenshot. thank you
Please update it at support system: https://support.the4.co/ Thank you!
Hello, are pages other than home and product pages fully customisable? Can I add section to about page, delivery page etc?
Hi, yes you can do that. The theme supports Shopify 2.0 so you can customize other pages other than the homepage
Great thank you! I currently have a live website so I want to confirm can I download the theme, and import demo content, without it affecting my current live site? and then when the edited demo content etc is ready in a couple of weeks, I can publish?
Yes sure, you can work with draft theme, when everything is done you can publish it.
Hello, what is the flexability with size on the product page? I would love sizing options to have images like the colour swatches. Is this possible?
Hi, yes the theme supports to show the size options as color swatches, you can see this options: https://tppr.me/UAUIR
I’ll check out the demos. May I know the password?
Hi, the password is 4
Hello Guys, does the theme have store locator option. ie: where we can list store customers can buy our product
Please refer this document link: https://docs.the4.co/kalles-4/product-page/product-main/pickup-availability
sorry I was thinking of something more like this: https://drive.google.com/file/d/1GhWkw3Wq6HZDdGCvOk2QkyXoUE3CefQL/view?usp=sharing
Sorry but theme has no such section
Hello there. I have a few licenses of this theme, how do I get the lifetime plan for Ecomposer?
Hi, please email us to the4studio.net@gmail.com so we can process for you ;( Thank you
Hi, we are setting up a store with Dawn theme at the time being, but came over this theme, which seems like a big improvement. We are importing products manually in our system to get it all right, if we buy this theme. Will we have to redo all the product imports? Can’t seem to find it in the documents, might have missed it.
Thank you.
No you won’t have to, all your product still there. The theme is just a way to display your products on the store. Thank you!
Thank you for the quick response!
You are very welcome!
You are very welcome!
Hello. here: https://demo-kalles-4-1.myshopify.com/collections/women/products/jersey-puff-sleeve-top?variant=41220285071566 how did you get the play button on the video thumbnail? Cheers!
Hi, Please create for us a ticket on this system: https://support.the4.co/ Our team will help you with this. Thank you and have a great day!
Hi, I’ve purchased the theme years ago. Now all of a sudden the website is very slow (anamo.it). I know my support has expired but I just wanted to know if this has to do with the theme? Thank you! My version is 2.0 (haven’t updated because I don’t want to loose any customization).
Sorry for late reply, please help us update the question at the4.staff@gmail.com Our team will assist you accordingly.
how can i change color of price on product page
You can change it in settings of Product Price block: https://tppr.me/Z8gvH
Hi – We see that search url is too long when we search ( i.e. not branded ) can you tell us how can we do shortening of the search url ?
Hi, it is default function of Shopify. The theme can’t interfere more. Thank you!
Great product and great service, thank you for all your help!
Thanks a lot for choosing our theme and nice comment <3
I am working on Kellas theme and i am having an issue with swatches on homepage product grid the issue is when i hover over the varaint of a product it shows the variant image but when i drag mouse away from varaint swatch it dont change the product image back to the orignal image of a product. please get back to me asap i am stuck with this issue
thank you
Hi there! For technical issue please help me open a ticket at support system: https://support.the4.co/ Our team will take a look and help you accordingly. Thank you!
hi how do i change color of background of entire website
Hi, you can do it in Theme settings->LAYOUT: https://tppr.me/kB58a
Hi, thank you, i also wish to change color of buy now and add to cart button. I want to use custom colors not the pre defined colors, please help with this
hi can you please help me with how to change the color of buy now button with custom color ?
If you don’t want to use theme options, you can try this below code: .t4s-payment-button.t4s-btn-color-dark .shopify-payment-button__button—unbranded { background: red!important; }
License key is not working.
Please contact me directly via email the4studio.net@gmail.com for quick check. Thank you!
Hi, Great looking template! Can I have a vertical menu to the left on the hompage and a banner to the right?
Thank you for asking the question. Can i get screenshot for detail what are you looking for?
I can not paste a screen shot here but you can see what I am looking for at https://themeforest.net/item/ella-responsive-shopify-template/9691007 Looka at the Home 6 – Supermarket, there you can see the vertical menu on the left and a banner/slider to the right.
Hello I can’t find how to change the color of paginations on collections and I updated the theme, but I noticed that the “Add to cart” icon is an arrow and not a cart, but I want this one…
Can you help me ?
Please help me update the question at support system: https://support.the4.co/ Our expert team will help you accordingly.
Ecomposer is not working on development mode. Pease help
Please email me at the4studio.net@gmail.com. I will help you.
Hi, I need a lot of developer help with re-designing my site. I’m having a lot of trouble figuring it out on my own and I was wondering if there’s an option for help from a developer?
Also, non-related question. If i’m downloading the update and putting it on my site, do I need to re-design it all over again?
Hi dear friend! If you need any technical assistance please use our support system: https://support.the4.co/ Our expert team will assist you accordingly. Also If you are using version lower than 4.x unfortunately it is impossible to upgrade. Kalles 4 has been fully rewritten for the better, therefore it is unrelated to the previous version and cannot be updated. We apologize for the inconvenience; while using Kalles 4, you will have to configure everything from scratch. Thank you!
