600 comments found.
Hello, I would like to change the background color of the “Services” box.
When I create a new service I change the option in “colors, but nothing happens.
Thanks
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Would it be possible for you to submit a request at https://themerex.net/support/ for our technical support team? They will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Sir in our website theme addons plugin is not working fine because of this plugin other thing is reflecting. please help us
Hello,
Thanks for reaching out to us!
To investigate your issue additional information is required. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Hi there,
I would like to buy the themse but before can you answer my Pre-sale Questions? Thanks!
1. Does the theme include full featured booking system? Can this be sync with google calendar? Can client cancel an appointment? 2. Is the theme compatible with polylang? 3. Is the theme compatible with WPML? 4. Is the theme compatible with Calendly?
Thanks!
Hello,
We appreciate your interest in our theme! Please check the answers to your questions below:
1. Sure. The package includes 2 booking plugins – Booked and Bookly (free version only) that allow customers to cancel appointments.
With Booked plugin https://jacqueline.themerex.net/booked-large-calendar/ you can easily export your appointment data as a CSV file. As for Bookly https://jacqueline.themerex.net/bookly-appointment-booking , Google Calendar integration is available in the PRO version of the plugin. Please check this link for more info https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
2, 3. You can try using Polylang with the theme. Here is the example – https://www.youtube.com/watch?v=yFDhYV54ZrE In case some additional stylesheets are needed for its full compliance with Jacqueline, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/ We recommend using WPML with the theme for multilanguage support.
4. We cannot guarantee full theme compatibility with Calendly since it is a third-party plugin, and we have not tested it with the template. Additional stylesheets may be required. Our Customization studio will be happy to help with it at https://themerex.net/support/ (Get a free quote category) as well.
Regards.
I am having an activation problem trying to re-install on the same domain. I submitted a ticket to https://support.themerex.net. Please get back to me.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Please check the ticket reply at https://support.themerex.net/ticket/71998 Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hi, pre-sale Q: Can you make an option for Paypal payment instead of local when booking an appointment? thanks
Hello,
Thank you for your interest in our theme!
By using the Booked Payments with WooCommerce included in the theme package, you may choose any payment method supported by Woocommerce: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/ Paypal is a default payment method which is easily enabled in the Dashboard. So feel free to use it on the site!
Regards
I haven’t been able to make any updates on the site because none of the options in WPBakery come up and the one time I got something to update in the backend and clicked save it didn’t update on the site and reverted back in the backend. Even updating the menu won’t work.
Just tried to update my site from an older version (pre 1.6.5) to the new 2.0 following the instructions and got an error upon activating the new theme and now I can’t even revert back to the old version. (I got another error after uploading my backup.)
This is the error:
“Parse error: syntax error, unexpected end of file in /html/wp-content/themes/jacqueline/skins/default/plugins/yith-woocommerce-gift-cards/yith-woocommerce-gift-cards.php on line 1
There has been a critical error on this website.”
Also – will I have to recreate my whole site now that it’s going from WPBakery to Elementor?
Hello,
Thanks for reaching out to us!
Please note that theme update is optional. You may continue using the previous version of the theme.
If you are ready to switch to Elementor, you need to set up the website again and re-build the content using it. Please follow the guide to update the theme to 2.0.0 properly – http://jacqueline.themerex.net/doc/#update_to_v2
You may use option “Pre-sales question” at https://themerex.net/support/ providing theme purchase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello,
I’ve contacted via support but I need urgent help as I have various issues. First, I started upgrading from WPBakery to Elementor which is annoying because I have to rebuild the site.
And now I can’t add the license key because I can’t deactivate it via https://deactivate.themerex.net/ because it says “You’ve reached the maximum reset attempts”.
Second, I’ve got an error I can’t get rid of in the header
Warning: file_put_contents(/wp-content/uploads/trx_addons/cache/jacqueline/trx_addons_site_visits): failed to open stream: No such file or directory in /home/customer/www/[domainname]/public_html/wp-content/plugins/trx_addons/includes/plugin.files.php on line 592
Also just to follow up the purchase code has only ever been used on the same domain and I can deactivate it because I was on the old theme options before, now upgraded…
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. -https://jacqueline.themerex.net/doc/#domain_disconnection
As for the failed to open stream error, to investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
sir when we add a new page on our website they are showing error if I uninstall this theme they are working fine How do I fix it.
This page didn’t send any data. ERR_EMPTY_RESPONSE (This type of error)
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hi, I don’t know What’s happened, but my header (logo-menu section) disappeared. I haven’t done anything with that. Now I try to bring back, but I can’t!
Thank you for your help!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
When i activated only one the reminders of SMS of Bookly Cloud i’m paying 2 sms of 0.15 cent per person, when i must be paying 1 sms of 0.15 cent (my sms is short, the issue is noot for characters). How i can fix it? I cant talk with bookly because i have not licence key, i only have the plugin with your theme.
Hello,
Thank you for contacting us!
SMS Notifications is a feature of the free plugin version. You may get in touch with the plugin support at https://wordpress.org/support/plugin/bookly-responsive-appointment-booking-tool/
Regards.
Hello, i upgraded the theme in December 2021 to 2.0 version and saw the styles went weird and didn’t realise i had to recreate my whole site.
I have been attempting to recreate the layouts, etc but run in to many problems with missing stylesheets.
I have deactivated the theme, deleted it, reinstall the theme, added the child theme, uploaded the demo data and still have errors with the theme. also deleted the pages, layouts, plugins to reinstall them too, but still errors.
Can i get assistance please? Would i need to wipe everything i have on my website build everything from scratch? (includes content, media)
many thanks, julie
Hello Julie,
Thank you for contacting us!
Could you please submit a support ticket at https://themerex.net/support/ using the option “Presales Question” without support renewal? Our Team will gladly check the issue.
Regards.
Hello, I have a presale question. Is this theme compatible with SEO Yeast plugin? If not, which plugin do you recommend for the SEO positioning of the website?
Hello,
Thank you for your interest in our WP template!
Absolutely! The theme is fully compatible with Yoast SEO plugin. Feel free to use it.
Regards.
Hello, it seems the buttons in the slider doesn’t work, I test them on the preview and it worked, but then I open the website and it seems there are no links attached. Please help me, I cant open a support case it says my purchase code is incorrect bue I already have another cases opened.
Hello,
Thank you for contacting us!
Looks like you have managed to create the ticket. Your support ticket has been updated. Please check it: In Slider Revolution please click on ‘Action’ – Sample Link and set a link for the button https://prnt.sc/BlSYsIYPnW6v.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I just bought this beautiful theme, but I’m having problems editing the posts and pages obtained from the demo. Elementor is not loading the editing environment. Greetings
Hello,
Thank you for choosing our theme!
To investigate your issue additional information is required. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Pre-Sale Questions
- What plugins are included when the theme is purchased? - What plugins are required to run the website? - Are there any short codes exclusive to the theme? - Is there a way to add a traditional footer with links and columns?
Thank you.
Hello,
We appreciate your interest in our theme!
- Please check all the included plugins at https://jacqueline.themerex.net/doc/#installation_plugins_installation and https://jacqueline.themerex.net/doc/#extra_plugins
- There are 2 required plugins for proper theme functioning, and these are ThemeREX Addons and Elementor. The rest of the plugins are recommended for the installation.
- Sure. Feel free to review the shortcodes at https://jacqueline.themerex.net/shortcodes/
- Absolutely! You can use and customize the pre-built footer like this https://jacqueline.themerex.net/spa-salon/ or create a new one with Elementor builder. Here is the guide https://jacqueline.themerex.net/doc/#layouts_default
Regards.
Hello, I have a presale question, if the payment in the booking section can be disabled, and later if they want to charge online, put it back. And only activate the woocomerce in the gift certificate page.
Hello,
Thank you for your interest in our theme!
Sure. If you mean this booking https://jacqueline.themerex.net/booked-large-calendar/, the payment is disabled by default and can be enabled whenever you need. As for booking facilitated with Bookly plugin at https://jacqueline.themerex.net/bookly-appointment-booking/ , online payments is not available in the free version. You need to purchase and download the Bookly Pro add-on.
Regards.
So if I understand, I can use the booked large calendar without payment configuration, and if I want to use the Bookly appointment booking with payment I must buy the bookly pro plugin? And for visual advantages I can use this last one, the free version but without the payment option.
Thank you for choosing our theme!
You are right. With the Bookly free version ‘I will pay locally’ option is available for the booking – https://prnt.sc/vOwHClQtHrBd
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hey there! I have downloaded the latest version from themeforest, as I could not update via the update function. It states: You have version 2.2.0 installed. Update to 2.3.0.
But in your own changelog there is no 2.3.0 version?
Hello,
Thank you for contacting us!
The new theme version 2.3.0. will be available for download on ThemeForest as soon as possible. We are working on it. Feel free to update the theme with ThemeRex Updater directly in the Dashboard – https://jacqueline.themerex.net/doc/#installation_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I thought there was psd files included for mocking up?
Hello,
Thank you for choosing our theme!
Our Tech Support team has already sent you PSD files in the ticket at https://support.themerex.net/ticket/63488
Regards.
Hi!
I have several problems:
1. The changing of the colors does only work with CSS. In this way, it is really troublesome to design the website. This affects the navigation, the subtitles, the background color of the buttons. Isn’t there a way to finalize the color change in all areas?
2. I want to change the font of the subtitles. But changes in the Theme Options only cause a default font to be displayed.
Thank you for soon answer and kind regards.
Hello,
Thank you for reaching out to us!
The colors and fonts are edited in in Customize -> Colors and Typography. If you want to change the color of the certain element/button only, without affecting the other elements, you should add the CSS code for this element specifically. Please check the support ticket reply at https://support.themerex.net/ticket/63040.
Regards
it is possible to upload demo content for editing in WP Bakery Page Builder? or Elementor only?
Hello,
Thank you for your interest in our theme! The demo content of the latest theme version is available only for Elementor builder. There is a one-click demo import tool allowing to make the website look as on the demo in a few seconds.
Regards
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