45 comments found.
Hello, I bought your theme, today I have a notification for its update, you have version 2.2.0 installed. Update to 2.8.0. When I click on update nothing happens, I sent a message to your email but it tells me that my license has expired. So today I find myself with an error message on my site: There has been a critical error on your website.
Hello,
Could you please submit a pre-sale ticket at https://support.themerex.net/ with admin details and we’ll investigate the issue.
Regards
Hello, I can’t, it tells me that support has expired, I just want the new update, because on themeforest it’s not the latest
i paid for another license but I can’t submit a ticket because it says my license is expired. I need help
Hello,
Thanks for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. This does not require purchase code verification. Our Team will assist you as soon as possible.
Regards.
I already did that.
Thank you! Please expect a reply shortly.
Hello my old domain has been expired and i did not disconnected my theme. So please disconnect it from the old domain so that i can use it with new one. thanks a lot…
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/ If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
From my understanding, the images included in the demo are free to use? And, if, say, I choose a homepage layout with a dark background, may I change the colors? Does the theme include free AI support – like your other themes? Thank you.
Hello,
Thank you for your interest in our theme!
Absolutely! By getting this WordPress theme you get all the images for free. Moreover, theme colors can be easily changed
In case you mean the AI Helper Add-on and AI Engine plugin, they are included in the package: https://doc.themerex.net/rosaleen/#theme_addons_ai_helper and https://doc.themerex.net/rosaleen/#plugins_settings_ai_engine However, if you mean AI support via our HelpDesk (https://themerex.net/support/), the theme is currently supported by a live operator. When you purchase the theme, you’ll receive 6 months of premium support, which can be extended if needed.
Regards.
Hi. Been very happy with the theme until now – just did a theme update and all has changed. Updated to version 2 and all my customization has gone. When I revert to a previous backup I get an critical error. What can be done about this? Please my site is not functionly correctly and all that was done was a theme update – which until now has been easy.
Hello,
Thank you for contacting us!
Regarding the theme update, there is a notice on the item description page – https://prnt.sc/q-PLhDu3gK7V Starting from version 2.0, there is a major theme and core update. If you choose to update the template, please follow these steps to make it properly – https://doc.themerex.net/rosaleen/#update_to_v2
Our Team will help you with the issue. To get more details, please submit a ticket with the purchase code to category “Pre-sales Question” at https://themerex.net/support/ without support renewal.
Thank you!
Hi I have a license for this theme but it wont install in a new website i am working on. keeps saying its missing the style.css stylesheet.
Hello,
Thank you for contacting us!
Please make sure that you extract the downloaded package and upload only rosaleen.zip in Appearance-> Themes.
Please check the manual for the theme following the link: https://rosaleen.themerex.net/doc/#installation_theme_installation
In case you still have issues, please create support ticket at https://support.themerex.net/submit. Our Support Team is always ready to help you.
Thank you!
Good day, I have a problem with the mobile view There is no menu visible at the top of the header. What settings do I have to make so that the menu is visible in the mobile view? I hope you can help me
best regards
Hello,
Thank you for contacting us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
thank you for your answer, Create support ticket does not work for me, my & months support help expired after purchase. Can you send me a link to where I can buy again for 6 months support helpwithout having to buy the theme again? best regards
Could you please use option “Presales Question” at https://themerex.net/support/ ? Our team will be happy to address your request. Alternatively, you may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you!
I need to be clear before I purchase this theme. Your description says it was built with Elementor, it’s comparable with Elementor but do you offer a copy of Elementor bundled with the theme?
Hello,
Thank you for contacting us!
Absolutely! The template is built with Elementor free version that is included in the package.
Regards.
Hello, I m trying to open a ticket but there is a problem in validation server. Also the https://themerex.net/wp/purchage-code has a critical error
Updated Fixed, thanks …
Hello,
We are glad that you managed to solve the issue. Have a great day!
Regards
as a matter of fact, the problem with ticket was fixed…. You will see it in your ticketing system. 
Sure. Thank you! Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hello,
suddenly all the backgrounds on my website are not bride enough anymore for big screens.
How can I make the full width for the whole website? Would be nice to not need to expire support for that thing.
Thank you, Julia
Hello,
Thanks for contacting us!
Were you able to figure this out? I see background images in full width on large screen size: https://monosnap.com/file/xGt78uiW4fdyTu36lQ42F6BkhvmsTQ https://monosnap.com/file/uQKbFJr3Ajsx9qVVJQbKktBv6fYLoCPlease clear the browser’s memory cache and re-check.
Thank you.Hello, I would like to know how I can remove the image of the flower that appears in the entire template.
Hello,
Thank you for contacting us!
You can remove the image with Elementor page builder – https://prnt.sc/sw1vjr, https://prnt.sc/sw1v3f.
For further support questions, please feel free to submit a ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,
Hey I’m having major issue with the theme where I am not able to edit anything.
The issue is caused by the ThemeREX Addons plugin. This plugin is incompatible with the Elementor page builder and when this plugin is active, Elementor is unable to load.
Sadly this plugin came shipped with your Rosaleen theme that is currently running its latest version. As such, the only permanent fix for the issue would be getting the updated version of the ThemeREX Addons plugin if such a version exists.
Therefore, I’m reaching out to findout whether they can provide you with a version of this plugin that is compatible with the latest version of Elementor or how I’m suppose to to edit the website?
Hello,
Thank you for contacting us!
The issue has been resolved. Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Just submitted it! Thank you!!!
My pleasure!
Can this work with currency converters?
Hello,
Thank you for contacting us!
Sure. While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Can this them work with an LMS like learndash?
Hello,
We appreciate your interest in our theme!
Sure. LMS plugins are not integrated into the theme by default. However, you may install any plugin. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I have installed the theme and done with demo import. but with mistake i have uninstalled the theme. Now it is not accepting purchase code. Please help how can i reinstall the theme and import demo.
Hello,
Thank you for contacting us!
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Regards.
Is it compatible with woocommerce? Does it have appointments plugin or Is it one compatible I can install?
Hello,
Thank you for your interest in our theme!
The package includes WooCommerce for a digital store – https://rosaleen.themerex.net/shop/ Feel free to use it.
By default, there are no appointment plugins implemented in the theme. But you can you Booked plugin. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Alternatively, please consider these themes:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
I cannot open tickets, I am told my license key is invalid even though I just recently purchased your theme.
Hello,
Thanks for reaching out to us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. It does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
How do I remove or change the floating leaves
Hello,
Thank you for choosing our theme!
You can easily remove and edit the images using Elementor page builder. Please review the screenshots: https://prnt.sc/1ll5fsd , https://prnt.sc/sw1vjr , https://prnt.sc/sw1v3f.
For further questions, please feel free to submit the ticket at https://themerex.net/support/ to get a qualified help from our support team.
Best Regards.
Got a problem on my website with the contact form. Don’t want to expire the support only because of this little (but big) thing. The contact form is not working, it is not sending. What I can find out is that there is a problem with the admin emailadresse. When I want to change it, there comes that I should get an email to confirm it. But there is coming no email. And the other thing is that anyway to the old admin address also the contact form is not sending anything. And I cannot find any other issue and all the other supports can also not…. Not the host and not the support of the contact form 7… What to do? Thank you for helping me!
Ah sorry, now I saw the message up, that I can ask another support, I will do it now, thank you!
.
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
having issues activating theme. says my purchase code is invalid. Support link to your website is broken. Please advise
Hello,
Thanks for reaching out to us!
Please take our apologies for any inconvenience caused. The HelpDesk at https://themerex.net/support/ works properly now. Please try one more time submitting a support ticket.
Also, you may create Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
