109 comments found.
Search is not working, why and what’s the workaround?
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Thank you for purchasing our product – PatioTime.
Since this comment section can no longer reach support team, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
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Hello! Lovely theme. I noticed that on the food menu in your main demo the thin grey lines between food items and prices disappear on mobile browsers. Is there a fix for this? I would like the food menu style to appear the same on mobile and keep the grey border lines. The lines make the menu easier to read. Thanks in advance.
Hello,
Thank you for contacting us.
I checked with the development team and it turns out that this line is intentionally hidden on mobile devices. No problem, we will add a new feature in the next update and then users will be able to choose whether to still show this line on mobile.
Thank you very much for bringing it up. 
Have a lovely day!
Best regards,
The Loft.Ocean Team
I am having issues editing the pages. When I click to edit a page from the Dashboard, it opens Wordpress default editor rather than Elementor editor. The Wordpress editor is unusable with this theme. How do I edit the website pages with Elementor visual editor?
Hi,
Thank you for your reply.
Please make sure that you have enabled Elementor editor for pages, please refer to this screenshot for details.
Since this comment section can no longer reach support team, if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
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The Loft.Ocean Team
Thank you, this worked! The only other thing I cannot figure out is how to edit the animated background images in the headers of the homepage. I am editing the page with Elementor, but I do not see where to change the background images.
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Thank you for your reply.
Since this comment section can no longer reach support team, if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
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The Loft.Ocean Team
I found out you have to check the Pages box in the Elementor settings. Thanks!
Glad to hear that.
if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi. How do we link our opentable account? Based on the documentation, it says to update the restaurant info which we already did but the opentable still goes to “Market Street Grill – Cottonwood”
Hi,
Thank you for purchasing our product – PatioTime.
Since the comment section is for pre-sale question only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello. I have a presale question. Is this theme compatible with the plugin Event Calendar ?
Hi,
Thank you for your interest in our product – PatioTime.
Normally, there will be no compatibility issue between PatioTime and the third-party plugin “The Events Calendar”. If you have any question after purchasing, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Why is there always index.php before the page name? It’s a strange thing that has never happened to me. Is there any setting on thema to change this?
I would like the links in the usual format: https://www.dominio.it/test/ It’s possible?A thousand thanks
Hi,
Thank you for purchasing our product – PatioTime.
For the URL structure issue, this is controlled by WordPress core – PatioTime doesn’t provide an option to change it. We recommend that you contact your hosting provider for help.
Since the comment section is for pre-sale question only. If you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi,
Thank you for purchasing our product – PatioTime.
Since the comment section is for pre-sale question only and can no longer reach the support team. Please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
I will buy it, but your demos, your support site are not opening, they are not working. The date is now August 11, 2022 and GMT 3 is 14.13
Hi,
Thank you for your interest in our product – PatioTime.
I checked our websites ( demo site and support system ) and found that they are running properly.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello, is it difficult to remove Yoast and use another SEO plugin with this theme?
Hi,
Thank you for your interest in our product – PatioTime.
Yes, it is very easy to use another SEO plugin rather than Yoast SEO.
If you have any problem after purchasing, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
hi, where i can add my second restaurant place and info?
Hi,
Thank you for purchasing our product – PatioTime.
According to the feedback from our support team, one of the technical support specialists have replied to your support ticket at Loft.Ocean Help Center.
If you have any further questions, please leave a reply at Loft.Ocean Help Center and our support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Just opened a support ticket because this theme is not working with elementor. I hope this can be fixed asap
Hi,
Thank you for purchasing our product – PatioTime.
According to the feedback from our support team, PatioTime is working properly with Elementor on your website.
If you have any further questions, please leave a reply at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
I have some pre-sale question.
1. Will I get a customer log-in and account, previous order option ? 2. Can I Add a Customer Loyalty System with the help of a third-party website with it ?
Hi,
Thank you for your interest in our product – PatioTime.
1. Will I get a customer log-in and account, previous order option?
You can install and activate the third-party plugin WooCommerce, then you will have the features mentioned.
2. Can I Add a Customer Loyalty System with the help of a third-party website with it?
We haven’t tested any third-party plugins, which has the features you mentioned. If you have any compatibility issue after purchasing, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi! its possible to activate SVG format?
Hi,
Thank you for contacting us.
Please install and activate a third party plugin Safe SVG to make the WordPress Media Library support SVG. After that you can use it anywhere you like.
Since the comment section is for pre-sale question only. If you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello,
I have opened the new ticket and query on existing one. there is no reply yet. Pls respond on urgent basis.
Hi,
Thank you for contacting us.
We’re experiencing a much larger number of tickets recently. Our support team will get back to you as quickly as possible and we really appreciate your patience!
Best regards,
The Loft.Ocean Team
Hello, LoftOcean -
I’m considering purchasing your PatioTime theme. Our people are always concerned about support response times if we should experience a problem with our sites. Can you please give me an idea of your geographic location/time zone and what typical support response times we can expect? Thank you!
Hi,
Thank you for your interest in our product – PatioTime.
1. We provide support for our customers Monday to Friday: 10 AM to 6 PM (UTC+10).
2. Support requests will be processed in the order received. Usually we reply to all requests within 24 hours.
For details about the full support policy please click here.
Thank you very much.
Best regards,
The Loft.Ocean Team
Presale question:
Love the theme but need to know the following questions:
1- I would like to use the bar and pub design (because of the video) but with the bistro top menu – Is that possible?
2- Same question, I can use the dark pages with the demo 8 menu easily?
Thank you!
Hi,
Thank you for your interest in our product – PatioTime.
Yes, you can combine designs from different demos.
If you have any problem after purchasing, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
HI, a simple question:
at the main demo 2nd section: “Enjoy An Exceptional Journey of Taste” 1 of the photos is hidden on mobile view… when i activate it … its overlaying over the text and the other photo…
i need quick fix … i cant get it right
Hi,
Thank you for contacting us.
Since the comment section is for pre-sale question only and can no longer reach the support team. Please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello Team – I posted couple of support tickets y’day, can you please check and respond. Thank you!
Hi,
Thank you for contacting us.
We received a lot of support requests recently, our support team will reply to you as soon as possible. Thank you very much for your patience.
Best regards,
The Loft.Ocean Team
Thank you for the quick response. I have a follow-up question, would be great if you respond soon. Thanks again!
Hi,
Thank you for your update.
Our support team will process all support requests one by one. Thank you very much for your patience.
Best regards,
The Loft.Ocean Team
Hi, really nice theme, I guess it’s ok to use with WP6.0?
Hi,
Thank you for your interest in our product – PatioTime. Yes, it is compatible with WordPress 6.0.
After purchasing, if you have any questions when using PatioTime, you can open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
It’s impossible to edit this theme. Every page you created adds the “FIND A TABLE” button to the right of the menu, which I don’t want but unable to get rid of it. It’s hard coded into the theme. I even upgraded Elementor to the Pro version and could not delete that FIND A TABLE button. I have sent a ticket with a reply to read the documentation but since it’s hard coded, there’s no way I can do it. I would like a refund please.
Hello,
We understand your frustration when you encounter a problem. However, I have to clarify here:
Nothing is hardcoded in the theme. All themes are rigorously reviewed by the Envato Review Team, and ThemeForest does not allow themes to do this.
The “FIND A TABLE” button you mentioned is in the Custom Site Header. You just need to edit your site header with Elementor (free version) to edit or delete this button. I recorded a how-to video just for you, you can check it out to learn how to edit this button. Please watch this video tutorial: https://d.pr/v/UMeO3Z . You don’t need to upgrade to Elementor Pro to edit it.
Thank you very much.
Best regards,
The Loft.Ocean Team
Thank you.
I have a problem getting the demo up and running, didn’t know I would spend so much time try to figure out with mixed content on the page that firefox shows a connection not secured. Not only that it shows this The following recommended security headers are not detected: Upgrade Insecure Requests Expect-CT Permissions-Policy
You can open up your demo in firefox and see what I mean about the warning. Some of your demos need to be updated: https://patiotime.loftocean.com/demo6/ https://patiotime.loftocean.com/demo8/ https://patiotime.loftocean.com/demo3/Hello,
We understand how you feel, and we are sorry you’re having trouble using the theme.
After checking, we found that this “Mixed Content” problem is a common problem when using WordPress page builders. Because of this problem, the links of some images on our demo site start with “http” instead of “https”, so there is a “Mixed Content” warning in the browser.
The warning message on your website is caused by the link to these images of your imported demo data.
Thanks for pointing this out. We have fixed this issue on our demos with Elementor Tools. And we will update all demo import data in the next theme update to avoid this problem in the future.
To fix this issue on your site caused by importing the demo:
I see that our support team has responded to your support ticket. You can resolve the issue by following the detailed steps provided by our support team.
Alternatively, since the problem is caused by some of the images in the imported demo data, you can replace the demo images on your site with your own images and the problem will be resolved as well.
If you require further assistance or have any further questions, please create a support ticket at Loft.Ocean Help Center and our support team will assist you.
Best regards,
The Loft.Ocean Team
Thank you for the great support. I’ll rate the first 5 stars.
Thank you very much for your kind words and the 5 stars rating.
Best regards,
The Loft.Ocean Team
