414 comments found.
Hi, I bought the theme you suggested to get access to the free LearnPress add-ons Bundle, how do I get access to this feature? Thanks
Hi,
Please go to your dashboard -> IVySchool -> Plugins -> Install any premium plugin you need.
Thanks & Regards,
ThimPress – Customer Service
Okay… this is getting very frustrating!!!! I am trying to register a new purchasing code and your system is not taking it because it belongs to one of my clients. Then I am trying to register the same code under their account, this time, your system says, I already registered it under my name (which is not showing under my account). I need a solution to this dilemma, please.
Hi,
This is your account, right? https://prnt.sc/AqbswOMxJoktThanks & Regards,
ThimPress – Customer Service
yes. when I am on this page (https://thimpress.com/ticket-center/) I enter the purchase code. Your system shoots me to this page (https://thimpress.com/)... and I can’t submit a ticket??? Furthermore, I don’t see “IvyPrep” theme on this page either (https://thimpress.com/ticket-center/) which is the theme that we purchased.
Hi,
sorry, I checked and found that you have submitted purchase code. Please check again.
ThimPress – Customer Service
watch this video please ==> https://www.loom.com/share/b649fa8715504681ac436c7d3cbdeca5
After login on the our website, please visit this forum: https://thimpress.com/forums/forum/ivy-school to create your topic. We confirm your purchase code submited complete.
Awesome… Thank you!!!!!
Hi, I bought the theme you suggested to get access to the free LearnPress add-ons Bundle, how do I get access to this feature? Quero dizer, o pacote postado em seu site.
Got it, all right, thank you!
Hello, I have a question, how to add an additional field to the certificate, e.g. date of birth. The value of this field is provided by the buyer when ordering the course
Hi,
By default, we don’t have the option to do that but if you need, we can customize it for you for a little fee. You can create a request here: https://thimpress.com/wordpress-theme-customization-services/
Thanks & Regards,
ThimPress – Customer Service
I can’t input any instructors. there is no menu item to add instructors.
Hi,
Please go to your dashboard -> User -> Add new user -> Set the role is instructor -> Save
Thanks & Regards,
ThimPress – Customer Service
Thanks I figured it out but I’m trying to open support tickets however the forum link does not work. It just sends me to a blank page and even when registering on forums, it does not send me confirmation link.
Hi,
First you need to login to thimpress.com, after login you can access the support forum.
Thanks & Regards,
ThimPress – Customer Service
Hi I bought your theme!
How do I download the learnPress addon?
Thankyou
Hi,
Please go to your wordpress dashboard -> Ivy -> Plugins -> Install addons
Thanks & Regards,
ThimPress – Customer Service
Hi,
Please create an account then login to the Thimpress.com site. After logging in you can access the forum.
Sincerely
Hi, Social icons on footer are not rendering. The same is happening on all of your demos.
Hi,
Please create a topic on the ivy forum, the forum will be displayed when you have logged in and submitted the theme purchase code.
Sincerely
Hi I liked the template.. Do you have below features in the template ? 1. Multiple pricing support and currency support for different countries. ? 2. Do you have multiple schedule for multiple city options for each course ? 3. Based on Current Location based does the course display ?
Hi,
1. you can use some woocommerce currency plugin 2,3. We don’t have this feature yet.
Sincerely
Can I install this in your template and get this features enabled ?
Hi,
Unfortunately, our plugin does not support this functionality, nor does any other plugin.
Sincerely
Hi, we have purchased this theme, imported Demo 2 with Elementor enabled, but Elementor Default Kit is missing – how to recreate it? Also our header is disappearing – we need help and support – but your support forum on https://thimpress.com/forums/forum/ivy-school/ is not working – just giving us blank screen – we need this fixed, please help. We have enabled developer access and can send it to you in private – but please send us how. Thanks!
We have sent you an email with developer access link, please check, thanks.
Hi,
Please create a topic on the ivy forum, the forum will be displayed when you have logged in and submitted the theme purchase code.
Sincerely
Hi,
I have an issue with RTL, on the testimonial section there is an issue with the js that give a negative value for the direction and send the text out of the screen https://prnt.sc/ZhU_5OR1LM-j I have changed the value through the inspect and it’s work https://prnt.sc/d7WXoeI_Q07W So please we need an update to fix this issue with js also I tried to translate the theme, but some text not effected, for ex. “logout” and “my account” on the header https://prnt.sc/8SWko4TwOtCLalso I want to ask how can I change the url of my account on the header on Arabic, cuz it’s redirect me to main url instead of the translated page
regards,
Hi,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Does the theme come with all LearnPress premium addons? just curious to??
Hi,
You will get the add-ons in the following package https://prnt.sc/ST5-j-wPQ78E
Thanks & Regards,
ThimPress – Customer Service
Hello dear, nice to meet you, my name is Matteo and I am the owner of www.studemme.com
I created this site about 2 years ago, using masterstudy education wordpress theme (https://themeforest.net/item/masterstudy-education-center-wordpress-theme/12170274), but I would like to change the theme because Masterstudy is bad, they have horrible support and every time they release an update my site doesn’t work as it should.
So, I noticed your theme and I have some questions for you:
1) is your theme designed like Udemy? Can users register and receive payments based on their courses? Can they see their earnings?
2) Will it be possible to transfer all my current courses automatically to your theme?
Please answer me these questions without attaching any guides. Thank you very much
Hi,
1. Yes, our theme has such functions.
2. Unfortunately, courses on the Masterstudy are different from courses on our platform, so you cannot transfer old courses on the Masterstudy theme to our theme.
Sincerely
is it support RTL ?
Hi,
Yes, of course, that is the default function.
Thanks & Regards,
ThimPress – Customer Service
how can I change images and content in : rev_slider alias=”home-slider”
Hi,
Please go to your dashboard -> Slider Revolution -> Edit the slider
Thanks & Regards,
ThimPress – Customer Service
Version WordPress 5.9.x?
Hi,
Yes. The Theme is compatible with WordPress 5.9.x.
Thanks & Regards,
ThimPress – Customer Service
I want to buy this theme. But in addition to the courses I have physical products to sell.
Is there any Shop demo? If not, is the Shop page the right design? Thanks!
Hi,
We are so sorry, we don’t create the shop page demo.
Thanks & Regards,
ThimPress – Customer Service
I want to ask about the license elementor pro, how about I buy a regular license, can I install on multiple domains with elementor pro?
Hi,
Our theme only includes the free version not is the pro so we don’t have the answer to your question.
Thanks & Regards,ThimPress – Customer Service
WPBakery Page Builder not working all pages. how to fix ?
Hi,
Please create a ticket on our support system, our team will check for you. Because your license support expired so you can create a ticket on this forum: https://thimpress.com/forums/forum/plugins/learnpress-plugin
Thanks & Regards,
ThimPress – Customer Service
My support license expired. can i create ticket ? . last week I edited my website. but today wpbackery backend editor not working. frontend editor is working but difficult for edit widget . please help me its urgent
Yes, you can create a ticket on the forum above, that is free forum.
I can not create ticket. there is a message”Your support period for the IvyPrep | Education & School WordPress Theme has been expired on 2019-05-22T05:31:41+10:00.
Extend support Now
Just renewed your support license? You may need to resubmit your purchased code here”
please share your email ID
Hi,
Please visit the correct forum https://ibb.co/VCyfqFs We try to switch your account to check and it can create a ticket normally.
Thanks & Regards,
ThimPress – Customer Service
ok . how to share website admin details ?
Please follow your ticket, our support team will respond as soon as possible.
Can I use the WooCommerce payment gateways for this?
Hi,
Yes, you can do it, we have include the Woocommerce addon for LearnPress in this theme.
Thanks & Regards,
ThimPress – Customer Service
Everything I am trying to design needs elementor pro, so is this theme designed to market elementor or help us? This is unfair.
Hi,
Please create new a ticket at the forum https://thimpress.com/forums/forum/ivy-school/ for support better. Our support team will check then guide you.
Thanks & Regards,
ThimPress – Customer Service
Sincerely, I will not pa y a developer to create users, instructors and admin panels. Why would you develop a theme that is half-baked? Worse of, I have to pay for elementor to get features. My verdict: This is not a theme but a template, and I should receive my refund as soon as possible.
Our theme only provides the features described in the details section, if you need Elementor Pro features then you must purchase a separate license. Let create a ticket on our forum to our team support for you.
Sorry team but the support link is not opening from my side.
Can you describe issues when creating tickets? Please give us a chance to assist you.
It does not open. The pan is plain white.
Can you give me an image of your issue? You can attach images at https://prnt.sc/ then send a link image for me.
Hi,
Please create an account on the ThimPress site: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress Then visit the IvySchool forum: https://thimpress.com/forums/forum/ivy-school and create a ticket. Note: You can use the incognito browser to create a ticket
