31 comments found.
Trying to create an account on your support https://yolotheme.com/register/ but always getting the error “Error: Password must be 15 characters or less.” already tried different passwords, 15 characters max and also less and none works, Need help with the theme urgent
Hi.
Thank you for contacting us.
Please contact us via contact@yolotheme.com email. We can help you via email.
Regards.
Hi we sent the email this morning. When can we expect a reply?
Hi.
Please recheck the email. The temporary access URL has expired. I can’t access your site.
Regards.
The current version is not working with Elementor 3.26.3. This is so frustrating
Hi.
We have checked and fixed the Elementor issue when edit the page. Please get the last version 1.28 and update our framework plugin. That will help you fix the issue.
Regards.
I am trying to post a message under “support” however it says my purchase code is invalid even though it is not.
The menu on my website has stopped opening when clicked, this is vital as users cannot access any pages!
Please can this be looked at ASAP.
Hi.
Thank you for contacting us.
Please contact us via contact@yolotheme.com email and provide us with your site info. We will help you check it soon.
Regards.
Hi there, after updated Celina Framework to version 1.2.4 I have a conflict with Elementor version 3.23.4. One the troubleshooting mode it all works fine. However, once i enable Celina Framework it is saying you have a crucial error on the website. Is it possible to rollback to previous version of Celina? Thank you
Hi.
Thank you for contacting us.
We have checked our theme and plugin with Elementor 3.23.4, it still works fine. Please contact us via contact@yolotheme.com email or submit a ticket on our support site https://yolotheme.com/forums/forum/product-support/celina/. We will help you check and fix the isuse.
Regards.
Getting loads of deprecated messages at the bottom of the pages?
Hi.
Thank you for contacting us.
We have checked our site, it doesn’t have the deprecated message. Please provide us with your site URL, we will help you check that issue.
Regards.
WHY AM I GETTING THIS ERROR WHILST TRYING TO UPDATE THE THEME AND THE CELINA FRAMEWORK “An error occurred while updating Celina: Download failed. cURL error 18: end of response with 907561 bytes missing”
Hi.
We have cleared the cache to fix that issue. Please recheck it.
Regards.
Many thanks
WHY AM I GETTING THIS ERROR WHILST TRYING TO UPDATE THE THEME AND THE CELINA FRAMEWORK “An error occurred while updating Celina: Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
This keeps happening everytime there is an update
Celina Framework update error – Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Yes, please recheck it. We have cleared the server cache. Regards.
do i need to buy a booking feature?
Hi.
Thank you for contacting us.
We have included the QuickCal plugin in a package. So you don’t need to buy that plugin. For the bookly plugin, we are using free version. If you want more feature, you need to buy Pro version.
Regards.
Hello please help, I’m cannot edit the footer, Edit using footer blocks not reflected, https://i.imgur.com/RaPRiS4.png create new footer blocks and change on template not reflected https://i.imgur.com/0jHssHp.png
Also please help I cannot reset my password on https://yolotheme.com/ using afideveloper@gmail.com , forgot password email reset not sent on my email
thanks
Hi.
Thank you for contacting us.
Please go to Elementor/ Settings/ General/ Post type and check to footers. Then you can edit the footer with Elementor.
Please recheck it.
Regards.
Already check the footers on Elementor/ Settings/ General/ Post type but still can’t edit footer with elementor.
Also please help reset my password yolotheme using afideveloper@gmail.com
Hi.
We have checked and send you a new password. Please recheck it.
Regards.
Can one change the theme background colour???
HiH.
Thank you for contacting us.
Yes, you can change the theme background color.
Thanks.
Just installed the theme for the first time and getting the following errorDeprecated: Function WP_Scripts::print_inline_script is deprecated since version 6.3.0! Use WP_Scripts::get_inline_script_data() or WP_Scripts::get_inline_script_tag() instead. in /home/yolodemo/public_html/dummy/celina/wp-includes/functions.php on line 5453
Hi.
Thank you for contacting us.
As I see, that issue doesn’t come from our theme and plugin. Please give us your site URL and admin account. We need access to your site to help you check the issue.
Regards.
Hi, I need help accessing my account on your support website. https://yolotheme.com/forums/forum/product-support/celina/
I forgot my password and the “forgot my password” function is not working. It says your mail() function is not working.
I tried registering another account but my purchase code has already been used. Now I don’t know how else I could contact you guys.
Please get back to me as soon as possible.
Hi.
Thank you for contacting us.
We have checked and replied you via facebook page. If you need help, please let us know again.
Thanks.
Hi, the live demo page https://prnt.sc/8OFjpgFU5dEx has some issue on page bottom. It shows some code issue below page bottom,pls have a look. We plan to buy the theme but need to confirm if this issue will affect. Thank you!
Hi.
Thank you for your feedback.
We have checked and fixed that issue. The issue is from the WordPress version. After updating the WordPress to the latest version, the issue was resolved.
Thanks.
Hi I purchased the theme but there are lots of issue need to fix. I already wrote to you but no reply for 2 days…..
Hi.
I have checked and replied your ticket. Please recheck it.
Thanks.
Hi when I put in the purchase code, it shows ‘Purchase code is not valid”,I just bought the theme less than 2 months….Pls help to check. This is the screenshot. https://prnt.sc/ViITmXGlLeLL
hi.
Please give us your username info on our support site. We will help you add the purchase code to your account.
Thanks.
My user name is dailylink,pls add purchase code
Hi.
I have checked your purchase code, It doesn’t works. Please contact us via contact@yolotheme.com email and give us your license certificate file download from Envato.
Thanks.
cURL error 18: transfer closed with 2 bytes remaining to read!
This is for the celina-framework update…
Hi.
Thank you for your feedback.
We have clear the cache to fix that issue. Please recheck it.
Thanks.
i encountered this issue when a client tried booking (Required “nonce” value is not here, please let the developer know.) please how do i stop this from happening next time
Hi.
Thank you for contacting us.
Can you submit a ticket on our support site and give us more about that issue with the booking? We will check and fix the issue soon.
Thanks.
Hello. How can I load font awesome locally in this template
Hi.
Thank you for contacting us.
We have added the font awesome in our theme source code: wp-content/themes/celina/assets/fonts/awesome.
Please recheck it.
Thanks.
When I open the demo version Celine Home 3 from a mobile device, the top bar does not appear. Is it possible to appear?
Hi.
Thank you for contacting us.
We have hide the top bar on the mobile. If you want to display the topbar, we can help you.
Thanks.
hi, how long does it take support to reply my message that has been pending. its really urgent. Thanks
Thank you for contacting us.
We have checked and replied your ticket. Please recheck it.
Thanks.
hI, I am still waiting on reply for the past 24 hours. Thanks
Yes, I have checked and replied the ticket. Please check and give us the URL have the issue. We will help you check it soon. Thanks.
Hi
I have purchased your product and I have an issue with downloading Slider Revolution.
Here’s the detail error on WP.
Downloading installation package from http://update.yolotheme.com/download/revslider.zip…
Download failed. cURL error 18: transfer closed with 1916466 bytes remaining to read
3 more database error
1. WordPress database error Table ‘wordpress.wp_bookly_services’ doesn’t exist 2. WordPress database error Table ‘wordpress.wp_bookly_staff_services’ doesn’t exist 3. WordPress database error Table ‘wordpress.wp_bookly_customer_appointments’ doesn’t exist
1 PHP error
PHP Warning: Array to string conversion in xxxxxxxxx/wp-includes/formatting.php on line 1098, referer: https://xxxxxxxxx/wp-admin/admin.php?page=yolo-options
Updating footer doesn’t work.
Hi.
Thank you for contacting us.
Please submit a ticket on our support site and give us your site info. https://yolotheme.com/forums/forum/product-support/celina/
We will check and help you soon.
Thanks.
Hi, there is no PRO version of Bookly plugin included?
Hi. Thank you for contacting us. Sorry, the Bookly pro version doesn’t include in the package. Thanks.
Hello, I have problems editing the footer and some pages like “home 3” or “home 4”.
The footer even if I edit the data is not reflected in the font end.
With the pages what happens is that an error appears and it is not possible to edit them with Elementor.
This is the error:
Fatal error: Uncaught Error: Call to a member function get_catalog_ordering_args() on null in /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/celina-framework/includes/elementor-extra/yolo-products-slider.php:313 Stack trace: #0 /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/elementor/includes/base/controls-stack.php(2249): Yolo_Elementor_Widgets\Yolo_Products_Slider->render() #1 /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #2 /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/elementor/includes/base/widget-base.php(733): Elementor\Widget_Base->render_content() #3 /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/elementor/includes/base/element-base.php(534): Elementor\Widget_Base->get_raw_data(true) #4 /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/elementor/includes/base/element-base.php(534): Elementor\Element_Base->get_raw_d in /furanet/sites/dev.yellows.es/web/htdocs/glanz/wp-content/plugins/celina-framework/includes/elementor-extra/yolo-products-slider.php on line 313 Ha habido un error crítico en esta web. Por favor, comprueba la bandeja de entrada del correo electrónico del administrador de tu sitio para obtener instrucciones.
Thanks
I have tested and the error comes from the plugin “Celina Framework”, it seems to be corrupted, I have uninstalled and reinstalled it, but something is not right. Can you help me? I have paid template license and nothing works.
Hi. Thank you for contacting us. Please submit a ticket on our support site and give us your site info. We will help you check it soon. Thanks.
https://yolotheme.com/forums/forum/product-support/celina/Hello, great theme! Both Bookly and Booked seem to be doing the same thing, should they be used together or separately? Thank you!
Hello.
Thank you for contacting us.
Yes, both plugins are separate, you can use one plugin for your purpose.
Thanks.
