309 comments found.
Where can I see the “sample-data” directory on my theme package? I’ve checked the zip folder of the neeon theme I downloaded, but couldn’t find it.
I’ve created the ticket, please respond ASAP cos my website has been offline
I need urgent assistance on setting up my homepage.
This theme has proven to be very difficult to setup on an already existing website. There is no documentation on how to setup the homepage.
We already replied please check your email.
Thanks
If you guys are not ready to fix my problem, kindly refund me so I can purchase another theme. My website has been offline since 2 days because of this theme and yet no positive feedback.
Hello,
For server related issue demo import not working we asked FTP access and got your response our 8:44 PM ie our night it is not our working hours in this time 3 sent 3 replies. Sir, for different time zone need to wait.
We are working on it now.
Thanks
Hi,
Can i remove all banners and replace with google ad code.
Hello, I sent an email because I changed my domain, and now I have a domain mismatched error. Please if anyone can help me. I opened a ticket as well.
Hi,
I reset the url you can active again.
Thanks
Thank you it worked!
Thanks too!!
I Have 2 of your license but none of them is activating
Hello,
We replied you yesterday. We reset the license key you can active again. But see your mail not delivered. is your email address correct?
Please check https://prnt.sc/9SxM8sSoYREw
Thanks
Please mail mamun@radiustheme.com with your both license key I will re-set both.
Thanks
I have Mailed Please check
I can active license key for i have your support more time emailing and support filliping not any result
Hello,
Please check your email.
Thanks
yes install but theme Please keep in mind, you can activate one license in one domain, if you face any problem in activation, please contact our Support Center
Yes as per license policy 1 regular license can use only one live domain. If your license active then then message will not show.
Please reply in email.
Thanks
i can change logo and your banner please admin change please
Please reply in ticket our main support channel is ticket system.
The layout of single post will change when edit with elementor. How to fix it?
This is post with wordpress editor - https://huahintown.digital/hht2023/advertorial/post-without-elementor/
And this is post with elementor. - https://huahintown.digital/hht2023/advertorial/post-with-elementor/
I want it to display the same style of theme.
Hello,
you want to build detail page with Elementor? Sorry can not make same as our page template.
Thanks
So that mean the single post content that use elementor can’t be the same design with normal post content?
Even i change the template in that single post to layout 1 2 3. The layout not change. Not sure is it bug or something?
I selected this template for the post. But nothing happen. https://ibb.co/YyLJ8jW
Ok I Fixed it myself. It on “site setting” of Elementor. Go to “Site Settings” > Layout > And on default page layout. It’ll be on “Elementor Full width”. Just change it to “Theme”. And everything work perfectly.
I guess because the demo content setting up this. Normally elementor set it as “Theme” by default. https://ibb.co/FzfV3rk
Hello, Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
Is that possible to sort post by number of view count?
Hello,
Sorry don’t have this option.
Thanks
I’ve purchased the theme, and I’m completely unable to import or make it look like the demos at all… I’ll need the importer file (to use in an existing site, can’t overide all existing content).
Please will be waiting for your help.
Hi sir
I am from Pakistan; please fix the country block that appears when I click on Demo.
I have another question. Can I integrate Google AdSense ads into it?
Hello,
Please visit now.
Thanks
My purchase code does not match when I use it to activate the theme. I’ve tried everything. Waiting for you. I have sent a ticket> Thanks
Hello,
Please check ticket email.
Thanks
support is super slow.
Hello,
Sorry you face issues we already replied in ticket please check.
Thanks
Hi, does this theme have mega menus? Tnx for the answer.
Hello,
Sorry don’t have mega menu we have multi-column menu.
Thanks
Paragraphs dont work any more… what just happen
Hi,
dose it support google web stories?
Hello,
Sorry don’t support.
Thanks
wow. i loved your theme but surprized to know that you cant support
I mean don’t support google web stories
not sure if i am getting the right answer. if I install a web story plugin so your theme would work or not. based on your response will but today
Welcome . Please I want to activate the form on this domain https://www.trend32.com/ because I disconnected it from the old site. Thank you
Hello,
Please create ticket we will re-set the url https://www.radiustheme.com/ticket-support/
Thanks
Hello,
An error occured when I tried to import #5 demo content : “Invalid byte position (current: 0, received: 0)”. I create a ticket, but it is disappointing…
Regards
Hi,
This error come for Server PHP CURL extension. We replied in ticket please check.
Thanks
hi. i wanna create 5 or 6 website with this theme. this have buy license for wvery site? or i can use it for how many time i want?
Hello,
As per Envato license policy for each live site need a regular license. So for 5 sites need 5 licenses.
I think buy 1 license first then use it then buy additional licenses for other domains.
Thanks
How much are additional licenses?
Hello,
As usual price one purchase means one license.
Thanks
Pre-sell questions:
1. Do Neeon has post like dislike fetaures? 2. Can Neeon scrape and post content from other sites like YouTube?
Regards
Hello,
Sorry don’t have this feature https://radiustheme.com/demo/wordpress/themes/neeon/budget-issues-force-the-our-to-be-cancelled/
Thanks
Thank you for the replay.
I’m interested in your theme and planing to purchase, but I just want to make sure if your theme is supported by Google Adsense? or it just support custom image ads. Thanks in advance for your answer.
Hello,
We have some pre-defined Google ads position.
Thanks
Do you have Google font Noto Sans Lao? I can’t find it
Search Google font https://fonts.google.com/noto/specimen/Noto+Sans+Lao?query=Noto+Sans+Lao
You can see this screenshot https://prnt.sc/8lRoTZ1EytMo
what does compatible with elementor means? does it means all edits to pages/posts etc are locked behind the scammy “Edit with Elementor” button?
Hello,
Yes home page is build with Elementor single page normal page template.
Thanks
