165 comments found.
Hi, I use elementor whis this theme and it’s not working because the theme has not been updated since too long
Hello,
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress. It is also compatible with Elementor.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Qode Interactive
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Sorry to say, but your support service is absolutely appalling!
It is NOT reasonable to wait for days on end for support to reply. Very disappointing coming from a reputable provider.
Hello,
We are sorry to hear that you’ve got this impression.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
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The theme has not been updated for more than a year… since wordpress 5.8 (last theme update) until now (worpdress 6.1). will it be updated? This is a problem
Hello,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Do let us know if you have any additional questions.
Support
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Hello. Is there a way for hidding a slider (revolution slider) in mobile in page settings?
Hello,
Elementor has an option to hide sections on individual stages so you can select to hide section with revolution slider on mobile (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Time to update your theme, don’t you think?? I am noticing increasing bugs.
Hi there,
If you need the latest versions of the plugins you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will provide you with the latest versions as well as check any issue on your end.
The theme will for sure be updated as soon as possible.
Thank you for your patience.
Support
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How can I get rid of the partial circle and hamburger menu in the top right corner?
Hello,
Please navigate to Appearance > Widgets and remove Borgholm Side Area Opener from Header widget area.
You can find more info regarding widgets and widget areas in the documentation here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I find the theme nice, but it hasn’t been updated for too long.
Is it still suitable?
Hi there,
Thanks for writing in! The theme is compatible by our changelog with WP version 5.8 and since there has not been any significant changes in the latest WP version the theme can be used without any issues, also it is compatible with PHP 8 and compatibility with the latest WP will for sure be added when theme is updated.
We hope this helped and let us know if you have any additional questions.
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Qode Interactive
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Nice theme but poor code, making around 100 API calls only to edit widgets? Making PHP Threads/Workers meet their limit and hosting crash and respond with 508 error.
Hi there,
Sorry to hear this, could you please submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
Thanks
Support
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Hi, can I use the regular license for multiple websites? (i have more websites and clients). Thanks.
Hi there,
Thanks for taking an interest! The regular license is for one single app installation, meaning you can install it on one domain only.
Thanks for understanding and let us know if you have any additional questions.
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Are there any plans to update this theme in the future or has that been abandoned? It has been over a year.
Hi there,
Thanks for writing in! The theme is compatible with PHP 8 and also with the latest version of WP so the theme will not be abandoned and it will be updated and compatibility with the latest WP will be added to the changlog.
We hope this helped.
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Hello, it is not really clear from any of your documentation as to how to apply the App home slider. I have manage to import all the content, but can’t seem to be able to import/set the slider. Please adcise.
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, I have tried, but the ticket submission doesn’t seem to work.
Back to the issue I have, the App Showcase page is imported and shows perfectly fine, no issues there. But the hero slider is NOT there. And it seems impossible to import any of the sliders you provide in the zip files.
\borgholm\xml export
The error I get is:
Error: Wrong export slider file format! Please make sure that the uploaded file is either a zip file with a correct slider_export.txt in the root of it or an valid slider_export.txt file.
Please advise.
Hi,
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
To manually import sliders please see one-click import → Bonus tips.
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Hi,
We still use 2 of your other themes – unquestionably some of the best on the marketplace!
Is it possible to deploy the horizontal showcase mid page or is it only as a home page feature? For example: • A user lands on the home • They scroll down vertically for a few section • THEN the horizontal showcase is visible • After scrolling horizontally, users continue to scroll down the page
Similar can be done using this addon https://premiumaddons.com/elementor-horizontal-scroll-widget/ but obviously yours is better and a whole, wonderful theme.
Thanks
Hi there,
Thanks for taking an interest! The Horizontal Showcase is meant to be as a standalone without any additional content on that page.
Thanks for understanding and let us know if you have any additional questions.
Support
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Qode Interactive
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Hi, is this theme not available yet for WP 6?
Hello,
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so theme should work correctly on latest version of WordPress.
Support
Select Portfolio part of
Qode Interactive
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Hi. I upgraded to 5.8 and there are bugs. I’ve paid $70 for additional support and created a ticket on Friday. Could you kindly look at it and reply please? Thanks.
Hi there,
Could you please provide us with your request ID so we can check, as we cannot locate any open request from your Envato username.
Thank you.
Support
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Yes of course, it is # 189846, I would really appreciate that thank you.
Hi there,
We do see that your request has been responded to so for any additional assistance please continue the conversation with our support team.
Thank you for you patience.
Support
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Yes got it, and the problem has now been resolved thanks very much! If anyone else experiences widget issues after an update, then they told me to use the Classic Widgets plugin and that worked a charm! 
Hi there,
You’re welcome!
If you need any further assistance regarding our theme, please continue the conversation with our agents at Help Center.
Support
Select Portfolio part of
Qode Interactive
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Hello, I installed this team a year ago. But suddenly my logo is changed to the ‘borgholm’ logo and also the colour settings are default…. 
Why is this happening and how can I change it?!
Hi there,
Please check the Page Settings for that page since those settings override the global ones. Take a look at the following article
If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
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But also the footer is back to default…. So I need to change the footer again. Can you please tell me how I can prevent this?!
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will investigate this further!
Support
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Update: I found a way to display it like your demo, but I’m still interested to hear how you did it and be able to compare.
Also, how come I don’t have the option to exclude categories from the portfolio main page? Any thoughts?
Thank you
Hello,
Please check the element settings from the demo in the screenshot. You can also check Layout settings in this screenshot.
You can adjust taxonomy options in Query dropdown as shown in screenshot.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Thank you for sharing the screenshots. From the first screenshot I guess you will need to have those specific sizes in order to work, a little inconvenient but thanks for showing you method.
Referring to the second screenshot, it only accepts one category? And no exceptions?
Thanks.
You’re welcome, glad that we could help!
You can choose image proportions in “List Settings” as shown in screenshot.
There is no option to exclude certain categories, the taxonomy slug entered in corresponding filed will show all of the posts from that taxonomy.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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Thanks a lot for explaining. I will use the ticket system for further questions.
Support
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Hi, The portfolio page http://crier.alebtikhar.com/portfolio/ isn’t loading. It loads only after multiple reloads. Have tried clearing cache and checking on other devices but still face the same issue. Please check on this issue and reply asap.
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hi, I don’t know what happen but unfortunately, my website is completely gone so when I am trying to install and activate the theme its saying the code is already used by another domain and I have not used in any other domain as well so please can you help me to resolve these as soon as possible
Hi there,
It is necessary to deregister the theme before uninstalling – see this article for more info.
Also, please note that you can Deregister Qode Interactive themes via the Help Center.
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Yes but the site which was up and live it was gone completely including the WordPress setup so I cant deregister it as said and when I am trying to install and activate it again its saying me to deregister it so can you do it something from your end
Hi there,
Please for further assistance, submit a ticket to our Help Center so that our agents can use your purchase code and deregister your theme. After that, you will be able to register it again.
Support
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Hi, By some reason, some colours have automatically changed in my theme? And my header logo just got changed to the old ‘borgholm’ logo… Can you please help me how to fix this?!
Hi,
If you have perhaps updated the theme and bundled plugins, then please navigate to Theme Options -> General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file with all of the options you’ve set.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hello!
Are you planning to keep updated this theme? It’s important for your portofoliu/revenues I ask this questions because I want to receive updates for it after some time. When is necesary. Thanks!
Hello,
We are constantly working on updating all our themes and since compatibility for WP 5.8 and block based widgets was added in the latest theme update the theme should work correctly on latest WordPress version. By purchasing Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
You should know that in case you need latest version of any bundled plugin you can always submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Do let us know if you have any additional questions.
Support
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Hello,
Am getting Borgholm Core plugin error. My widget page won’t load. Please help.
Regards
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Keep us updated on this please.
Support
Select Portfolio part of
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