915 comments found.
hi @softwebmedia,
due to a current court ruling on Google Fonts with regard to data protection violations (DSGVO), Google Fonts in Germany may only be integrated locally.
I have already disabled Google Fonts in the Customizer and added a custom font to Elementor. Unfortunately, this does not work with the header:
body, h4.vc_tta-panel-title, .swm-site-content blockquote, .swm-site-content blockquote p { font-family:”Lato”; }
ul.swm-primary-nav>li>a { font-family:”Lato”; }
.swm-sub-header-title, h1.swm-sub-header-title { font-family:”Lato”; }
h1,h2,h3,h4,h5,h6, .gyan_fancy_heading_text, .gyan-heading-font, .gyan-font-heading, .swm-heading-font, .swm-font-heading, .swm-pf-only-title, .gyan_events_main_title { font-family:”Lato”; }
thank you for help 
Hello @strolle,
Please share your website URL to check the issue. ( or for private discussion, you can send the URL via our profile page form: https://themeforest.net/user/softwebmedia )
If you want to display a custom font in Slider, you can use headings tags ( https://paste.pics/J46H3 ).
Thank you.
I got this error “Cannot load pt-one-click-demo-import.” when access Import Demo Data page.
Hello @rudiyantou,
Your support license is expired, please renew it.
Please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) to debug the demo import issues.
Thank you.
Hi,
Please I have a problem with Bizix and Elementor. Like you can see in this link, https://ydref.panoramik27.com/category/actu/, my footer is not work when a setup footer with Elementor Footer Builder.
Please help me to resolve this.
Hello @devaleur,
Your website has a custom footer that requires closing div tags in auto-generated pages like blog, categories, tags, etc.
Please add the below custom code in the “header.php” file. You can use the child theme or add it to the parent theme ( from admin > appearance > theme editor > click on header.php from the right sidebar
<?php
if ( is_home() || is_tag() || is_archive() || is_author() || is_category() || is_search() || is_404() || is_attachment() ) {
echo '<div class="clear"></div></div>';
}
Add the above code below line #59, which has below code<div id="content" class="swm-main-container swm-site-content swm-css-transition" >
Thank you.
Hello @Softwebmedia
I added the code provided under line #59 after copying header.php into the child theme, but it didn’t work.
I added the code provided under line #59 directly in header.php of the parent theme, but it didn’t work.
I still have the same problem : https://ydref.panoramik27.com/category/actu/
Thank.
Hello @devaleur,
Please try below alternate solution to fix the issue. Add below css code in Admin > Appearance > Customize > Additinoal CSS
footer { display:block; clear:both; }
Thank you.
Thank you so much. It is OK !
You are welcome
Presale Question: Is your theme compatible with woocommerce? Does it display with woocommerce product page and align well?
Hello @Admacity,
Thank you for contacting us.
The theme is not 100% compatible with the WooCommerce plugin. You can use style fix snippets to fix a basic WooCommerce page style. ( https://bizixdocs.premiumthemes.in/snippets/woocommerce-style-fix/ ). These snippets will help to fix alignment issues in the shop list and inner pages.
Thank you.
Hi I have a problem which is not showing Gyan-elements in elementor like this video https://www.youtube.com/watch?v=IH-8Qoc_jg8&list=PLXFhS0UVwaV6TXs6uW2MJIKLW17IlwaOT&index=13
I want to Import Blocks Bizix from Elementor. Note: The plugins of Gyan-elements it is Activated but are not showing in elementor.
Thank you
Hello IMDTEC,
We moved all blocks inside elementor popup in the latest version.
Please refer to this tutorial for documentation: https://premiumthemes.in/docs/bizix/main/#import-blocks-from-elementor-editor
Thank you.
Hello thank you so much , i’m working with this theme and i like it so much ! it’s very easy to work up with . i have a questions is this theme suitable for an E-commerce website ? thank’s for your fast answer
Hello @picsooo321,
Thank you for contacting us.
We didn’t add an E-commerce feature or official shop support in the theme but you can try WooCommerce plugin. We added a basic WooCommerce style fix snippet, which you can copy from this page:
https://bizixdocs.premiumthemes.in/snippets/woocommerce-style-fix/Thank you.
Hello
My website gone messy. 1: Main menu disappeared 2: Contact and about us page is showing below error “There has been a critical error on this website. Learn more about troubleshooting WordPress.”
I have done all troubleshooting steps includes deactivation/activation of plugins but its not getting fixed
If I deactivate “Gyan Elements” it makes error gone but other content will get disappeared. And alignment get affected.
https://rubik.ae/index.php/about-us/ https://rubik.ae/index.php/contacts/Please help
My theme and Gyan Elements was not updated, I have updated it, Thank to your well instructed documentation, But still after updated Main menu still not visible and page alignment is not right,
Please help
Hello @hkgtuae,
You can set page menu from Admin > Appearance > Menus > click on “Manage Locations” tab and select menu for main navigation.
Please clear elementor cache and check alignment issue – Admin > Elementor > Tools > General > click on “Regenerate Files & Data” button.
Thank you.
There was a recent court ruling in Germany due to Google Fonts and related data privacy violations (GDPR). We now have to save Google Fonts locally so they are not loaded from the Google server.
The theme is directly connected to Google Fonts. For all the content, I manually changed each text with Elementor to load the locally saved font. But this does not work for the header as well as the footer, because they load the fonts directly from the theme’s customizer.
My question: How can I change the whole theme to the local font? So that the header and footer also work without loading Google Fonts externally.
Thanks in advance for the help I am sure that topic will interest many users in the EU.
Hello @skilber,
Disable Google Fonts option from Customizer > Fonts > Activate Google Fonts and add below custom css in Customizer > Additional CSS.
(Replace sample “Lato” font family name with local font family name)
body,
h4.vc_tta-panel-title,
.swm-site-content blockquote,
.swm-site-content blockquote p { font-family:"Lato"; }
ul.swm-primary-nav>li>a { font-family:"Lato"; }
.swm-sub-header-title,
h1.swm-sub-header-title { font-family:"Lato"; }
h1,h2,h3,h4,h5,h6,
.gyan_fancy_heading_text,
.gyan-heading-font,
.gyan-font-heading,
.swm-heading-font,
.swm-font-heading,
.swm-pf-only-title,
.gyan_events_main_title { font-family:"Lato"; }
If any error shows in functions.php file, disable or remove below code in functions.php file line #147
wp_enqueue_style( 'swm-google-fonts', $swm_get_custom_font_family, NULL, SWM_THEME_VERSION, 'all' );You can edit this file from Admin > Appearance > Theme Editor > Select “Bizix” from top right dropdown > find function.php file from right sidebar list.
Thank you.
Thank you so much! Will the changes also work for the blog posts and the blog grid?
If not, can you pleas tell me what to do for those?
Yes, these changes will work with theme blog posts and Gyan elementor widgets blog posts.
It worked fine thank you so much for the great support!
Hello @skilber,
Thank you for your reply and review with 5-star ratings. Your theme review is one of the best reviews
There is a translation website link after the review text. If possible, please edit the review and post without a link review.
Thank you.
Hi guys, please help me out of a hole, my site has gone very very wrong 
It’s defo the plugins (I think Elementor is conflicting with your Gyan in some way) https://www.3c-sealants.co.uk
Hello @festa,
We are sorry for the inconvenience.
It seems you are using an older version of the Bizix theme and Gyan Elements plugin. Please update it with the latest version and test the issues.
Theme update documentation: https://bizixdocs.premiumthemes.in/category/updating-the-theme/
Bizix theme latest version: 2.1.0
Gyan Elements latest version: 2.1.0
Changelog: https://bizixdocs.premiumthemes.in/changelog/
Thank you,
Hi Softwebmedia, I’ve done all the updates and the website is now displaying badly. Could you please take a look and advise. Thanks
Don’t worry, found a setting in Elementor (colour defaults) that’s changed pretty much everything back to normal
Glad to hear you have solved the issue
Hi again, sorry but now the styling is correct but ‘Edit with Elementor’ on all pages tries to load and then throws up ‘having problems loading Elementor please enable safe mode to troubleshoot’ We really need to get this resolved as soon as possible. Thank you.
Hello @festa,
It seems any third-party plugin has a conflict with the elementor editor page script.
Please deactivate all plugins except required plugins ( Slider revolution, Gyan elements, Elementor, Contact form 7, and Meta box ) and check the issue.
You can enable other plugins one by one and find the plugin which creates the script conflict.
Thank you.
Nope, tried that, edits still don’t load
Hello @festa,
I reinstalled the Elementor plugin, and after this step, I can edit the page from the elementor editor without any error.
Thank you.
Sorry, this is not working and we cannot work on our site, are you saying we should delete Elementor & Elementor Pro and resinstall? Wouldn’t we lose all the work in place already? This has been 3 x days now Please can you help.
Hello @festa,
I already reinstalled the elementor plugin and I tested the home page. I could edit it without any error. Please send me a screenshot and page URL which has the issue. You can use the https://paste.pics/ website to share a screenshot.
Thank you.
Hello @festa,
I tested with only the required plugins, let me check with all plugins. I will give you an update soon.
Thank you.
Hello @festa,
I can see 500 inter server error in elementor editor browser console. Please increase memory limit for not at least 512MB (later you can switch it to minimum 256MB) and also increase max input variables 1000 to at least 4000.
You can check this info from Admin > Elementor > System Info
Please refer to “Theme Requirement” section of this documentation: https://bizixdocs.premiumthemes.in/1-introduction/
Thank you.
Hello @festa,
When I enabled all plugins ( required 6 + other 11 plugins ), it shows an “http 500 internal server error”. It seems your website server configuration is not sufficient to run all plugins. I enabled only required plugin and it doesn’t show any error.
Thank you.
I am experiencing problems with a plugin (Elementor Pro). I am unable to log in but the site works fine on front-end. Please can you have a look?
Hello @360factory,
Please send your website admin and FTP login details from our profile page form ( https://themeforest.net/user/softwebmedia ) to check Elementor Pro plugin issues.
Thank you.
Thanks for quick reply. Awesome. I have sent you a message.
Hello, I recently bought your theme from this website..After 2 days of installation and setup, my website has been attacked by some malicious malware(as told by the hosting provider). They told me that this is the issue with the theme and the plugins and I need your help to sort out this issue. Kindly help me with the same as my business is getting hampered.
Regards
Hello @clanfoebby,
Please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) to check the hacking issue.
Thank you.
Do you need c-panel details or ftp or wp-admin details?
I need wp-admin details to check plugins and server settings.
I have sent you the details..Kindly check and sort it out please.
Hey,
Pls let me know how to enable Blog Grid View.
I can’t find anywhere. Only 4 options. (Content Left, Content Right, No sidebar, 100% Full Width)
Thanks
Hello @arslion,
- You can create a new page and add the Recent Posts elementor widget ( http://bizix.premiumthemes.in/block-recent-posts/ ).
Edit page with elementor > Find “Post Grid” widget – drag and drop this widget on the content area. ( https://paste.pics/HYL2X )
After the page creation you can set this page as a blog page from Admin > Settings > Reading > Your homepage displays > Posts Page ( https://bizixdocs.premiumthemes.in/blog-page-setup/ ).
- For post display style, column, filters, title, and excerpt text length – go to the “Post Settings” tab ( https://paste.pics/HYL60 ).
You can use the “Query” section for posts per page, pagination, display order, etc. ( https://paste.pics/HYL3K )
Thank you.
Thanks
Hey, How to show Blog Grid view ? there is no option. Customizer > Blog > Blog Page Layout . there are only 4 options. none of them are Blog grid.
I’m setting up a submission form contact form 7. How to change the display of the button in the mobile version to the normal one?
Hello @condi83,
You can edit the contact form button from the elementor editor.
Screenshot: https://paste.pics/HXI2N
- Go to edit contact page with elementor editor.
- Hover over the contact form and click on the blue color edit icon.
- Click on the “Submit Button” tab.
- Click on the “Desktop” icon and then click on the “Mobile” icon for button options like padding, margin, etc.
- Click on the “Typography” tab to edit button font size, line height, etc., for mobile display.
Thank you.
Dear Support,
we have bought your theme and running already but after updating theme we not able to see some text in actual colors we applied while site uploaded LIVE, will you please help?
you may have a look here www.almargt.com
awaiting your kind advise
Hello @shamimiqbal,
Please follow below steps to fix the issue.
1. Go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button.
2. Clear all cache including server cache if it exists, any WordPress caching plugins you are using, and your own browser cache.
Thank you.
Hello Dear,
thanks for your five star support, problem fixed and if you can advise me the best and easy way to translate website in multiple languages? i would really appreciate.
Awaiting, Thanks
Hello @shamimiqbal,
You can use loco translate and polylang plugin for multiple languages. ( Video Tutorials ).
Loco translate: https://bizixdocs.premiumthemes.in/translate-with-loco-translate/
Thank you.
I change the main color in styles, but nothing changes on the site
Hello @condi83,
Theme has an individual section styling advanced feature so you can style topbar, header, sidebar, footer, etc. section with different colors.(https://bizixdocs.premiumthemes.in/styling-changing-colors/)
Elementor widgets have custom colors, so you have to change them individually, or you can use the elementor copy and paste feature for bulk customization
and for individual section, you can use “Style” option.
Thank you.
Hello, my website seems to the broken, all gyan add-ons seems to be displaying as a code on the front end which doesn’t look good. Please help! https://tonyeprincewill.com/
Hello @henryderex,
It seems any plugin affects the elementor content’s final output. Please disable all plugins except included and recommanded plugins. ( activate only -> Elementor, Gyan Elements, Contact Form 7, Slider Revolution and Meta Box ).
If this step doesn’t help to fix the issue, please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) for further debugging work.
Thank you.
Tried that, it didn’t work. So I reached out as suggested and you guys are amazing!! It was fixed immediately. 5 Star from Me!
Hello @henryderex,
Thank you for your kind words, we sincerely appreciate that.
Kind Regards, Softwebmedia.
Hello there I have purchased this theme, but i have a question of elementor that is when i using elementor pro template and want to insert in the template, that will pop up a window show “connect to the template error please try again”
Hello @brian0816,
Please refer to this article for a connection error fix: https://elementor.com/help/connect-library/
You can enable svg and json file filter and try template import. ( Go to Admin > Elementor > Settings > Advanced > Enable Unfiltered File Uploads – Screenshot: https://paste.pics/HLJ7J ).
If both solutions couldn’t help to fix the issue, please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) to debug the template import issue.
Thank you.
hi, firstly I had problem with demo-content, but I did with XML but now the Navigation menu is not getting configured nor the bottom footer menu. Can you please help me. Take remote connection and fix my installation please, please please…..
Hello @tashibhutia,
We are sorry for the inconvenience. Please send your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) to check both issues.
Thank you.
Hello,
my website works perfectly on laptop and mobile phone but strangely enough the site no longer works on tablet although i haven’t changed anything. what can be the reason?
Hello @hakanz28,
Please share tablet details ( device name, browser name, and browser version ). The older browser doesn’t support advanced animation.
If the tablet browser has the latest version, please do the below basic steps to debug the issue.
1. Update the Bizix theme and “Gyan Elements” plugin with the latest version. ( https://bizixdocs.premiumthemes.in/category/updating-the-theme/ )
2. Activate only required plugins. ( Gyan Elements, Elementor, Contact Form 7, Slider Revolution, Metabox, Envato Market). Disable other plugins.
3, Clear cache, temp files, .etc. and check the website on a tablet.
4. If it doesn’t help to fix the issue, disable animation on a tablet from the elementor section. ( screenshot: https://paste.pics/HJ8XU )
Thank you.
