225 comments found.
Hi, i would like to know if it can add an accordion dropdown or tabs in the post or page?
Hello,
Using Elementor, you can add Elementor’s general Tabs and Accordions widgets to pages and posts. Here are screenshots of what it looks like: https://prnt.sc/yPWX16PNhamD https://prnt.sc/JuowyiwSZTFFHi, an error pops up when importing the Demo. Please can me help?
An error occurred while fetching file from: https://docs.shadow-themes.com/dummy/ashade2/content.xml! Reason: http_request_failed – cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received.
Hello,
Please, contact our support using the Support tab or the following link: https://themeforest.net/item/ashade-photography-wordpress-theme/25620022/supportPlease can you add a function to permanently dismiss the plugin nag “This theme recommends the following plugins”.
I don’t want WooCommerce, Demo Import or Contact Form 7 as I don’t need them.
Seeing it every time I log into my site tugs at my OCD
Hello,
We already have this feature. It can be found in the Appearance -> Customize -> General Settings -> Dashboard Settings: https://prnt.sc/SdSQHs1JdiRR Probably, you should update the theme to the latest version. You can find more information about the theme updates here in our documentation: https://docs.shadow-themes.com/wp/ashade/#updatePlease, don’t forget to back up all your data before any updates.
Thank You! 
I’m all up-to-date, but I just didn’t see this function. I’m used to seeing “Dismiss Forever” or something on the actual notification.
Maybe this is a cache problem? Try to purge all local and server cache and try again.
RTL support?
Hello,
Unfortunately, there is no RTL support out of the box.
Hello, how can i import tik tok to footer social media??
Hello, Our support team has already answered your request. Please, check the email.
Hello good day. I just bought the template and followed all the installation steps correctly. However, an error came out when installing the demo, I already sent an email to support. Thank you very much for your prompt help.
Hello, Our support team has already answered your request. Please, check the email.
I just want update the version of my theme. How to update my theme?
Hello,
You can find this information in the theme documentation here: http://docs.shadow-themes.com/wp/ashade/#updateWhat versions of PHP does this theme support? (from Min to Max)
Just changed a hosting’s PHP version to 8.0 and website doesn’t work.
Hello,
Our demo server is running under PHP 7.2.34. In addition, today on our dev server, we checked our theme on PHP 8.0.8 and it works well. Most incompatibilities may be occurred due to server configuration, not the version.
Hi
i have searched through here that this theme should support WPML for multilanguage settings, yet i would like to confirm is that support also for translating all the post types like page, post, or custom post type that included in this theme?
Hello,
Unfortunately, we haven’t tested our theme with the WPML plugin, but, as we know, many of our clients use WPML with our theme. And yes, our theme is translation ready, and you can translate theme strings with a translation plugin like Loco Translate, for example. It also may work with any translation plugins which work with POT files. More information about our theme and translation you can find in our documentation here: https://docs.shadow-themes.com/wp/ashade/#translation
Is there an auto removal on this theme for a iFrameResize
Hello, Our theme does not has a iFrameResize.
Hello, maybe you can guide me in the problem I have. On the checkout page I need to use some plugins as a payment gateway, they work well but the only problem is that none of the plugins shows images (payment logo,credit card logos). I did tests with wordpress themes and it shows them. I don’t know if you can guide me a little where to look so I can fix that. Thank you
Hello,
Unfortunately, we have no quick solution for that. Each third-party plugin requires an individual solution. You can renew your support period and contact our support team about your question, and they can take a look at your problem.
More information about support renewal you can find here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportWhat a shame. I didn’t need your support because already find my problem…and my problem was your theme. I tried with all the themes I had purchased in here and with a lot of free themes, and 100% of checkout’s page and plugins works the way they should. So instead of asking people to renew support you should read, take note and look what you can do to make better your theme. And as I said is a shame because is a very good looking theme.
Hello,
Unfortunately, we cannot guarantee the compatibility of our theme with all third-party plugins. Due to that, we solve such issues with our customers with custom solutions within the support program to make our theme and customers’ experience better. From more than 1.6k sales, you were the first one who faced such an issue.
We are deeply sorry to leave you disappointed with that, but, unfortunately, we cannot resolve such situations out of our support program.
how do I resize <script>iFrameResize()</script>
Hello,
Our theme doesn’t have the tools to add extra scripts, but you can do it with custom code in a child theme or with third-party plugins.
option to display photo count for Client Gallery; Mobile version not available
Hello,
Sorry for the late reply. We had some connection problems. Please, contact our support team about your problem using the Support tab, and we will be glad to help.
I saw your demo site, click “explore works” on the left, and then there are pictures under the page. However, for my website, after clicking the “explore works” button on the left, there are only description text and photo album classification, but no images. I make sure there are pages in my album. If I didn’t express it clearly enough, so I recorded a video. 【 https://streamja.com/k22ZE 】 If your answer is long, you can reply to my email hcllmsx@qq.com
This question requires additional attention from our support team. Unfortunately, your support period has expired. You can renew your support period and contact our support team about your issue.
More information about support renewal you can find here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportRenewal support costs $25. I might as well give up this theme and buy another one. Because I saw a theme I collected before, and now it’s only $19 on discount. bye
This theme requires the following plugin: Shadow Core (for Shadow Themes). So where can I find the download link of Shadow Core?
Hello,
This plugin is pre-packed with the theme. You can install it from Appearance -> Install Plugins. https://prnt.sc/26uizf5
Or you can click the “Begin Installing plugin” link in the notification message. https://prnt.sc/26uj0i0
Thanks! I got it!
I see the theme was updated from Version 5.0 > Version 6.0, but there’s no changelog. Please can you inform what was updated. It’s quite a version update, so I imagine there’s things to know.
Hello,
We have already added the list of changes. This is a minor update with bug fixes, several improvements, and support for WordPress 5.9.
Thanks!
I paid for this template and doesn’t work on an iPhone Safari, so your support they asked me to pay extra to supporting me. i’m so disappointed
Hello,
You purchased this template a year ago with 6-month support included. Unfortunately, your support period has expired. According to Envato Market Rules, we cannot provide you with support at the moment. You can always renew your support, and we will be glad to help you resolve your issues.
Here you can find additional information about how to do that: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportI was very happy but no more. So many problems when Supporting Period expired. Many problems also with Elementor compatibility. This happening deliberately for asking more money… Bravoooo
I will buy other Theme
We are very sorry that you have such an opinion about us. But, unfortunately, in this situation, there is nothing we can do.
Hi, i really like this theme. Looks a lot superior to all around here. I noticed only two things i dont know if could be changed to decime to to buy it. At Ribbon large or medium could images start from the center and not to the left ? Could mobile version see the ribbon vertical while in pc and tablet the horizontal one ? Cause for mobile its a little strange the horizontal one. Thanks a lot, we are in touch.
Hello,
Thank you.
Unfortunately, at the moment, there are no such possibilities for ribbon galleries. In the future update, we will try to add the possibility to start images from the center. But as for the different images for desktop and mobile, at the moment we cannot see an easy solution for that.
Hello, How can I show the name of the photos in the client gallery.
Hello,
Please, contact our support team using the support tab about your question. Thank you.
Hi there. I am really interested in buying this theme, can i add my own photos to the homepage video? Id like to use images from my own portfolio. Thank you in advance
Hello,
The video that you can see on our demo is just a video clip from free stock used as an example of a video background. We have no source of this video to edit. You can find video templates of this kind on the VideoHive. Here are links to video templates of this kind:
https://videohive.net/item/hands-4k/21283873 https://videohive.net/item/hands/516895
