366 comments found.
Hi I am using the Bifröst theme. It is using $.browser which is depricated. Are you planning to update your theme since my page is not working properly?
Hi,
The theme was updated recently, the last update was on November 12th.
Please make sure that you’re running the latest version of the Bifrost theme and Neuron Core plugin.
Bifrost Theme Version 2.2.5 Neuron Core Plugin 2.1.7
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
If after the update your issue is still not solved, please contact us via the contact form in our profile.
Feel free to ask for anything you need.
Kind Regards
hi, I like Blog Boxed Grid but how it would look like when I have some posts titles longer for eg 4 lines of text? Does the grid would be messed up or it has equal height anyway?
Hi Poklos,
Sorry for the late reply, somehow we’ve missed your comment.
No, that won’t affect on the grid layout, as it will have fit rows, so you can have some post titles longer, there won’t be any issue.
Feel free to ask for anything you need.
Kind Regards
Bought this theme, but it appears NONE of the required plugins come with the theme installation process. Where do I find the “Neuron Core” plugin? Seems strange to buy a theme, when the same companies plugin is not installed by default? Am I missing something basic?
For some reason Wordpress did not show the plugins. I reinstalled the theme, and now Wordpress shows the plugins available.
Hi,
Probably, there was an issue when you first installed the theme, glad to know that you’ve managed to solve it.
If you face any other issue, please reach us at our support system.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
There’s an issue with WPML since March 10, 2022 and still no solution. An issue with Elementor since October 4, 2022 and still no solution. And also with php 8.0 since October 4, 2022 and still no solution (very serious as all php versions lower than 8.0 will be deprecated on November 28, 2022). All issues have been addressed in your ticketing system. I really have enough of this. If this isn’t fixed quickly, I’ll ask Envato for an intervention.
THE CORE OF THE ISSUE IS:
The core of the issue is that we are stuck with an old WPML-version which generates errors with Elementor. Replacing the recent Elementor-version with an older one solves the issue temporarily. But the big issue is that your theme is not compatible with the latest WPML-version.
Update: replacing the newer Elementor-version with the older one makes the text editor accessible again but it does not display the text in the frontend – that sections becomes blank. So this issue must be resolved asap.
As I can’t afford any more delays, I have informed Envato. They will contact you.
Hi @megalex,
Sorry for the late reply, somehow we’ve missed your comment.
As we were constantly in touch through the support system with our support agents, I believe that you’re informed that the update has been released, if you have any other issues, please let us know.
Feel free to ask for anything you need.
Kind Regards
I like your Theme. But I wait for an Wordpress 6.0/6.1 update. Theme is only Wordpress 5.8 tested. Update planned actually?
Hi,
The theme fully supports the WordPress 6.0 and other versions, we’ve already tested it.
Feel free to ask for anything you need.
Kind Regards
Really good, thank you. Recommendation: change the information “software version” at themeforest for everyone! At the moment compatible 5.8
Also compatible withh PHP 8.0 ? PHP 8.1?
Hi,
As you can see in the attached screenshot, the theme is fully compatible with PHP 8.0
Feel free to ask for anything you need.
Kind Regards
Perfect, thank you!
You’re welcome 
If you have any other pre-sale questions, please let me know.
Kind Regards
My customer will be happy ! https://www.mandy-limbach.de
hello! is there any other option for translation plugin other than WPML?
Hi,
The theme is ready to be translated in any language, it fully supports all multilingual plugins like WPML, Polylang, Loco Translate and much more.
Feel free to ask for anything you need.
Kind Regards
Hello I bought a template from you a few months ago, right now the site is down. writing a critical error why so help me please www.raminnasirov.com
Hi,
Please update the theme to the latest version, including the neuron core plugin, that will fix it.
If you still struggle, please create a ticket in our support system with the credentials and our support agents will help you.
https://neuronthemes.ticksy.com/Kind Regards
I created a ticket, my admin panel on the site does not open, I can’t update it, and I don’t know how I should update it either
Hi,
Please take a look at your ticket in our support system, the support agents have already replied to it.
Feel free to ask for anything you need.
Kind Regards
Only wordpress 5.8 compatible. When is the next update coming? Wordpress 6.0.1? PHP 8.0/8.1?
Hi, can you please help me with my ticket: #3093918? Thanks a lot!
Hi,
We’ve already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Thanks for your response. I just provided you with all the info you need to take a look at my problem. Please, let me know if you have any questions. Thanks for your help!
You’re welcome anytime
Feel free to ask for anything you need.
Kind Regards
Hi, did you guys were able to login to the wp-admin? Thanks
Hi,
I’m sorry for the late reply, we were not working at the weekend.
I’m seeing that the support agents have already responded to your ticket in our support system, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
I have a problem with the home slider of the template I bought. The error is that the home slider appears only when you make some adjustment in the template and when you reload it appears blank and shows the following error: https://envato.d.pr/z5WT7K
Hi,
Can you please reach us at our support system, we use comments more for pre-sale questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, can you help me with PUBLIC TICKET #3089615. I don’t want my issue to get lost in the crowd. Thanks.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We’ve already responded to your ticket in our support system.
Feel free to ask for anything you need.
Kind Regards
Hey, can you help me with PUBLIC TICKET #3089571 and 3089615
Hi,
We’ve already responded to your tickets in our support system, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
hello, I can’t import the chosen demo: “An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/creative/creative-agency.xml! Reason: 503 – Service Unavailable. ” Thanks
Hi,
We’ve already responded to your ticket in our support system, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi, why my dashboard doesn’t display the option to upgrade wordpress version? My wordpress version is 5.8.3 and on my dashboard does not show me the option to upgrade to version 6.0.1. Should I do the manual upgrade? Is the theme compatible with the latest wordpress version?
Thank you! Kind regards, Silvia
Sorry, I solved it. I had done the WP Downgrade because I had a problem.
Hi,
Very glad to know that you found a solution at the moment, we’ll take a look at it and we’ll release an update of the theme if needed to solve that issue.
Feel free to ask for anything you need.
Kind Regards
hi, when I import the demo date I get this warning:An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/classic/classic-agency.xml! Reason: 503 – Service Unavailable. Thanx
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please reach us at our support system, we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
Hi, does your theme support Visual composer plugin? Thanks
Hi,
No, the theme is made via the Elementor and Neuron Core plugin, so everything you see is editable with Elementor.
Feel free to ask for anything you need.
Kind Regards
Is BiFrost 2.0.4 compatible with Wordpress 6.0, and Elementor 3.6.6?
Hi,
Please make sure that you’re running the latest version of the Bifrost theme and Neuron Core plugin.
Bifrost Theme Version 2.2.2 Neuron Core Plugin 2.1.6
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Thanks! It turns out that I was already running Bifrost 2.2.2, but the child theme was showing 2.0.4. Thanks for the tip on Neuron Core plugin version, because I was running an old version and there was no update showing in the plugin list, so deleting and reinstalling via Appearance->Install Plugins worked. Upgrade to Wordpress 6.0 went fine. Could you please start including the release date in your Changelog?
Hi,
Very glad to know , of course, we’ll include it on the changelog.
Feel free to ask for anything you need.
Kind Regards
Can someone please help. I did change the host and did migrate my website correctly and now the theme does have problems showing the content… Wordpress, the files, source code are all there… what could be the problem?
Hi,
Can you please reach us via the contact form in our profile, we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
I recently purchased the bifrost theme for my website – https://themeforest.net/item/bifrost-simple-portfolio-wordpress-theme/23180008 and I uploaded it in the backend, but I am getting this issue -
I even reached out to a developer, and he said that it is an issue in the theme’s code.
Fatal error: Uncaught Error: Array callback has to contain indices 0 and 1 in /home2/itisa6xv/public_html/wp-content/themes/bifrost/functions.php:328 Stack trace: #0 /home2/itisa6xv/public_html/wp-includes/class-wp-hook.php(307): bifrost_widgets_init(’’) #1 /home2/itisa6xv/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /home2/itisa6xv/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #3 /home2/itisa6xv/public_html/wp-includes/widgets.php(1854): do_action(‘widgets_init’) #4 /home2/itisa6xv/public_html/wp-includes/class-wp-hook.php(307): wp_widgets_init(’’) #5 /home2/itisa6xv/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #6 /home2/itisa6xv/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #7 /home2/itisa6xv/public_html/wp-settings.php(587): do_action(‘init’) #8 /home2/itisa6xv/public_html/wp-config.php(91): require_once(’/home2/itisa6xv…’) #9 /home2/itisa6xv/public_html/wp-load.php(50): require_once(’/home2/itis in /home2/itisa6xv/public_html/wp-content/themes/bifrost/functions.php on line 328 There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.
Hi,
I’m so sorry for the late reply, somehow we’ve missed your comment.
Can you please reach us at our support system, we can help you from there.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
I have resolved it for now.
As per my developer, there was a syntax error in the code, that’s why I was seeing this error.
Hope you will be able to correct it so someone else doesn’t go through what I went through.
Warm Regards,
Hi,
Thanks for reporting it, we’ll include it in the future updates of the theme.
Feel free to ask for anything you need.
Kind Regards
Hello.
I would like to use the NEURON image gallery but with the ELEMENTOR built-in lightbox, which is far superior and more customizable than the Neuron’s one.
How can I achieve this? You’ve mentioned something about JS in some other comments…
Hi,
Can you please reach us via the contact form in our profile? We use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
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