3030 comments found.
Do you recommend using a cache plugin with the theme?
Hi,
Thanks for reaching out.
We’ve tested our theme with W3 Total Cache and Hummingbird. So you can try to use the mentioned plugins as well.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Just updated the theme and now I have a problem. Everywhere I click to play the video, the window that pops up says “www.youtube.com refused to connect.” and no video is displayed. How can this be fixed? The YouTube video links are correct and worked before. And now I can’t update the plugin “Advanced Custom Fields PRO” – it remained in version 5.8.9. When I try to update it, it says “Update package not available.”. Thank you.
First part is solved. My links was in format “youtube.com/watch?v=” but need to be like “youtube.com/embed/” ✅
Hi,
Thanks for reaching out.
If you have an issue while getting the latest version of ACF Pro just try to deactivate it before updating:
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It works! Thank you. Deactivate-Update-Activate.
You are Welcome!
Hi,
There’s a black transparent overlay on all the slider revolution templates when the dark mode is activated.
We need help in order to fix the problem. Thanks
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
Currently, you can use a custom CSS solution. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.dark-scheme rs-slide rs-sbg::after {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you, have a great day !
You are Welcome!
Hi,
I uploaded the plugins from the download file. WordPress still says, that Slider Revolution ist still missing. It is also not the Pro Version and when I import the Demo6, I cannot see the slider.
Do you have any advice?
Hi,
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I have a new problem, please if you can give me the css code to solve it… in checkout page (dark mode) the texts in the fields are white, so I can’t see anything, I had to turn the website to light to see them… how to solve it? it’s really urgent. or at least how can I change the check out page only to light?
Thanks
only the text in country please see the screenshot https://ibb.co/MB6PLkY
Hi,
Thanks for reaching out and notifying us of an issue.
We’ve already fixed the issue, please check it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you so much, you are amazing
You are Welcome! 
Theme activation is required. Please, activate your license to be able to install the demo content and use all the built-in features. Activate , i try to active but i cannot
Hi,
Thanks for reaching out.
This usually happens when some browser’s extensions/addons block our activation popup. As a solution, you can try to disable browser extensions or just try to use a different browser for this operation.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! How are you? I have some questions:
• Is it possible to disable the “3d effect” hover on cards?
• Is it possible to sticky a row (while scrolling more content)?
• Do you have a less wide single post columns?
• Is it possible to disable the cursor circle (normal cursor)?
Thank you
Hi,
Thanks for reaching out.
1. Yes, there’s an option to disable it;2. Here’s an example of a custom sticky block:
https://ohio.clbthemes.com/demo31/
https://prnt.sc/j3InvzZtIwqo
3. You can set 1/2/3/4/5/6 items per row in the Theme Settings, so the more items you set the more narrow they will be; 4. Yes, there’s an option to disable it;
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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(1) What is the – Image transition portfolio hover effect added in the last version? I don’t see any difference between it and the default effect. Where can I place the secondary hover image? I don’t find the field in anywhere
(2) When I put a video as a Thumbnaill it just play the video in a lightbox, I though it has an autoplay when over.
What I mean is (1) I don’t find where to place the secondary image for hover (in anywhere) (2) if I paste a video URL is not autoplay and nothing happens in the thumbnail
Hi,
Thanks for reaching out.
1. Please check my SS below, I’ve marked two images that are used for the mentioned transition effect:https://prnt.sc/IW17eA5SEMzY
2. Here’s the SS that shows which option should be enabled to make a video cover for a single project page:
https://prnt.sc/WN3z_z1UNgcT And here’s the live preview:
https://ohio.clbthemes.com/project/unique-bowls-from-the-south-pacific/
Hope it will helps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello I am facing some issues on the theme. I have installed the theme on this domain (rokketbase.com)
Issue 1: https://d.pr/free/i/2JZrY9
In the lightbox, how can I change the font for color so it visible? It is currently blue on black background.
Issue 2: https://d.pr/free/i/rpnXRO
When I open a project, the font color of the menu is also blue and it is not visible enough.
Issue 3: What is the resolution of the portfolio image in case I need the text in the center on all devices?
Issue 4: https://d.pr/free/i/4z01zA
The project page on mobile device, it does not have a proper header and gets squeezed, not like my homepage.
If you can answer these questions, that would be awesome. Thanks.
Hi,
Thanks for reaching out.
We need a link to your website to address the mentioned issues.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey, thanks for replying.
I have mentioned my website in the previous message but here here is it: https://rokketbase.com/
Thanks,
1. and 4. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the hotfix below:
/*Project lightbox button color*/
.project-lightbox .button.-text {
color: #fff;
}
/*Project header mobile gap*/
.slider-with-bullets:not(.slider-with-bullets-type8) .header {
margin-right: 0;
}
2. Open the specific project to change its menu color. To make that navigate Page Settings > Header > Header styles (choose Custom) and set the Header typography color.
3. An image in the portfolio carousel that you are using on your homepage is a background of the whole block with a white overlay, so you won’t be able to make such a logo position to match that dynamic visible area. The whole project layout needs to be customized:https://prnt.sc/PLF8Oh8QO22q
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you so much for your answers, really appreciate it. I will try these.
You are Welcome!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Presale question..
Can either of these two theme homepages pull in the info from Blog Posts rather than Projects in the Portfolio?
https://ohio.clbthemes.com/demo13/ https://ohio.clbthemes.com/demo17/I would love to run with this theme and allow those to be my homepages but need to display Blog Posts instead of Projects.
Thank you, Alex
Hi,
Thanks for reaching out.
Unfortunately, the mentioned layouts are available to showcase projects only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I appreciate the response. Is it not possible to change what it is pulling in via Any Custom Fields?
Unfortunately not, a new JS function should be written to implement such a feature.
Ahh okay, thank you.
You are Welcome!
Hi Dear Author,
please check i found 2 bugs in theme since i update i am getting these errors.
When i inspect my website – https://www.galacticdesignlabs.com
1) Scroll util from ”/dev/js/frontend/utils/scroll”` is hard deprecated since 3.1.0 – Use `elementorModules.utils.Scroll` instead 2)GET https://galacticdesignlabs.twic.pics/ net::ERR_ABORTED 403 api-fetch.min.js:2 3) GET https://www.galacticdesignlabs.com/wp-json/rankmath/v1/an/post/undefined?_locale=user 404 4) This one is the worse menu has stopped loading in iOS and android and tablets -> https://youtube.com/shorts/X9a8hyd_URw?feature=share
Please guide thanks. Drop me email on sam@galacticdesignlabs.com if you can thanks
Hi,
Thanks for reaching out.
Send us a personal message and provide your temporary WP credentials. So that we will be able to check the issues.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
I’d kindly ask you to share the link where we will be able to see the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I solved: After updating the theme I went into the theme settings and updated them without mods
Glad to hear that!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Guys! Please help!! If i add more than 10 items to the portfolio (i have 12 now) it will only show 10 and randomly make another one disappear. I kept looking everywhere. What would be the issue here please? Thanks
Hi,
Thanks for reaching out.
Check out the “Grid items in the block” option to set the required number of the portfolio projects output. The option could be find under Portfolio Projects Settings > Grid > Grid items in the block.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Not i find it 
. So under each new portfolio item (page) i click edit – i click setting in the top right corner and cannot find grid. I also looked at the bottom of the edit page, can’t see it. U got a screenshot please? 
https://prnt.sc/hiOBQCpKL5P-
I see, but I don’t have a portfolio page. My only page is the home page, the demo imported. No other pages
I found it, I clicked to edit with elementor, clicked that section with the portfolio and found grid settings. Thanks!!
Glad to hear that!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, where do I find the setting to move the Hamburger menu to the right?
Hi,
Thanks for reaching out.
From your WordPress admin panel navigate to Theme Settings > Menu > General tab > Hamburger menu position:https://prnt.sc/VBA18JHUvq_p
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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When I try to enter the help center, I get an error:
“503 Service Unavailable No server is available to handle this request.”
Please, try to repeat the action one more time.
Hello, I have sent you a prive message regarding importing via elementor of landing demo. Thanks
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported to our dev team who is going to check that.
We will keep you updated.
Best regards, Alex
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello friends, I see that there are many users who ask for a solution to the issue of compatibility with WPML and the theme global settings ( edits in one language override theme settings for the other languages).
For example, edit the footer/notification/menu button custom fields in theme settings for any of the languages, override the settings for the other languages. This means that the theme is not fully compatible with WPML as advertised.
I have this problem on the site of a client who bought this theme. Is there any solution for this?
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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UPD.
1. Can you specify what is your current version of the theme?
2. Try to disable the theme settings cache:
Theme Settings > Other > Options Cache
Guys from our dev team said that the mentioned problem shouldn’t exist anymore.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks Colabrio Team for giving us the solution!!
This worked: 2. Try to disable the theme settings cache: Theme Settings > Other > Options Cache
version 3.1.6
So this issue is solved? If not, I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The issue has been resolved and I confirm that your Ohio theme is fully compatible with WPML as advertised. Thanks!
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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this is terrible update, need to fix the logo size on mobile, also you didn’t fix the issue on the iphone
I am using the theme with woocommerce, when I open the website on iphone, the page gets wider and without logo, so I had to scroll to the right to see the account icon… but If I turned the screen off and then turn it on again, I find the logo and the icons, tried several iphones, I also ask my friends to try it, we all has the same problem, website link is: salknight.com
Hi,
Thanks for reaching out and notifying us.
1. Seems like the mobile logo size value is set in the Theme Settings:https://prnt.sc/aqEc6fF--j3P
Here’s where you can change its value:
https://prnt.sc/4hneX3_PKztO
2. As for the second inquiry, seems like you didn’t report the mentioned issue before. I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello there! Is there a bug you’re already aware of in the Shop page from the latest update? I had to disable the page headline (in the main Shop page) because I noticed that it was taking the text from the title of the latest product. And said product is now not appearing in the grid. It’s displayed correctly from its category page or direct link, it only happens in the main Shop page (and via pagination as well, in the next page). My support has expired but maybe you already know about it and a fix is coming soon. Otherwise I guess I’ll have to pay the 6 months again… Thanks!
Hi,
Thanks for reaching out. Unfortunately we are not able to see the issue, the shop headline seems to work properly with the latest theme’s version. Please check our demo website:https://ohio.clbthemes.com/shop
I’d kindly ask you to share your website link so that we will be able to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yeah it does look alright there… The site is https://fabienb.blog but I’ll reach out to you privately. Thanks
That will make sense since currently, we are not able to see the headline at all. Send us a personal message and provide your WP temporary credentials.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
after the last update the classes like “clb__dark_mode_light” doesn’t work anymore. my website is messed up in the dark mode. do you have an explanation for this? I can exclude the influence of other plugins.
Thanks
Hi,
I’d kindly ask you to send us a personal message and provide your temporary WP credentials. And we will check the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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