72 comments found.
Hi, I would like to change the breadcrumbs background color. When I change it in Tanj options/ Breadcrumb options nohing happens. Also nohing happens, when I change the breadcrumbs background color on page settings.
Hi.,
To investigate further and provide an effective solution, we kindly request the following details:
FTP Credentials (Host, Username, Password) WordPress Admin Credentials (URL, Username, Password)
Please send these details securely to support@wedesignthemes.com.
Rest assured, our support specialists will handle your information with the utmost care and provide prompt assistance.
We truly appreciate your patience and understanding. Looking forward to your response.
I am not able to install the latest Version of DesignThemes Core Features Plugin 1.9. Please send me a link where i can download this Plugin Version. IF i am not able to use the Company Plugin i dont need this Theme. So Please help me. Thank you
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Love the theme and bought it some time ago, but I’ve not been able to manage the site that uses it using WP Toolkit owing to a PHP Fatal Error: Uncaught Error: Undefined constant “TANJ_THEME_NAME” in /.../httpdocs/wp-content/plugins/designthemes-core-features/widgets/widget-twitter.php:6 . This was with at least versions 2.7 and 2.9. Would you be able to update the theme so that customers could manage their WP sites with WP Toolkit? Thank you.
Hi, i am trying to install Unyson plugin to import demo content but i get Something went wrong with the plugin API. What is wrong?
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I have 1.5 version of this theme? How complicated is updating this theme to the newest version?
Hi.,
It seems that the version of the theme you currently have is quite outdated, and as a result, it cannot be uploaded to this site. To resolve this, I suggest creating a sub-domain or sub-directory where you can upload the latest version of the theme. After doing that, you can customize the newer version to your requirements and move it to the live server. This should ensure that you are working with an up-to-date version of the theme.
Thank you!
Hello Support Team,
I want to import default content, I cant find option in Appreance meny in wp-admin,
please guide.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I need help, I am configuring the template based on the demo, for some reason the main menu disappeared after modifying a text field in the header. Can you help me this way, I could not access the forum.
Hi.,
Sorry for the inconvenience,
1) Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
2) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com.
Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Hi! I need your support because the Google recaptcha v3 in contact form 7 doesn’t work with the theme: when the user submits the form, nothing happens and the data is not sent. I’ve tested the form after deleting the recaptcha, and in this case the contact form works. I created some data for you, because the site is “under maintenance”. Where can I send you account data?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi! Please can you help me understand why some wpbakery elements appear as HTML? I sent an email to support@wedesignthemes.com with my purchase code and i attached a screenshot. Thanks!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
the registration process for asking support is not working. Nobody is helping with this theme.
you just send me a mail saying that you only give service from Monday to Friday… and that is why you can’t help me… Is Tuesday!!!! here is a screenshot: https://1drv.ms/u/s!Al8FcYB2ipafluYBEdyDfxALvkintg?e=TYVwYd
Hi.,
Sorry for the inconvenience
Due to a local Holiday, we can’t reply to your request.
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
it is support RTL language ?
Hi Forexforum.,
Thanks for contacting us and interested in our theme!!
Yes, our theme supports RTL languages.
Thanks!!
Regards., DesignThemes Support.
Hi, just a presale question …. is it possible to have a one page layout ?
Hi Innersmile.,
Thanks for contacting us. We don’t have a one-page layout in this theme.
Thanks!!
Regards., DesignThemes Support.
Hello. I created a website and can’t change the ‘Home’ text from the breadcrumb. When I go to another page I have ‘Home / Contacts’. But can’t figure out how to change the Home text, need another text to be desplayed. Can’t get to support from when purchased the theme.
Hi.,
Thank you for contacting us.
Get into the file path wp-content/themes/tanj/framework/register-hooks.php
Please refer : https://prnt.sc/26vcy7w
How tf do I access support item? Can’t get to it. It tells me user’s registered, but when trying to access support item, it doesn’t let me join.
Hi.,
Thank you for contacting us.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
How to fix blank white page ? I updated version to 2.0 because theme was very slow and now I’m getting blank page on homepage
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
.
Hello, this template looks great, maybe I will buy it, but a question, in your live demo, only in home “does the heater appear white above, and the other internal photos are with dark header, you can put the other sections or internal page with blank header as in Home?
Thanks in advance
Hi.,
Yes its possible but will require custom CSS : https://prnt.sc/v3101g
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
I just purchased and install your theme, I want to import demo content but I can not see any option, I tried to register on your support forum, but I do not receive any registration email on my email ID, so I can not login, Please tell me how I can import demo content
Hi.,
Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
PLEASE, let me know when you are going to update this theme and the plugins. I have been waiting 3 months for a response. Layerslider WP – need update to 6.11.1 WPBakery page Builder – needs update to 6.2. Slider Revolution is really outdated, lucky I am not using this right now. Please advise.
Hi.,
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/Regards., DesignThemes Support.
Thanks! I was able to get this website updated!
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hello, Unable to install the demo content! I increase the memory allocated to Wordpress, the php execution limit, but nothing helps! I still get the same error: execution failed. Please check error.log file that I can’t even find … I tried to go through the support, but the same, I do not receive my connection email yet it tells me that my profile exists …
Thank you.
Hi.,
Please check your server requirements., Please refer the below link for server requirements
http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
