Discussion on Tanj - Construction

Discussion on Tanj - Construction

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Hi! Please can you help me understand why some wpbakery elements appear as HTML? I sent an email to support@wedesignthemes.com with my purchase code and i attached a screenshot. Thanks!

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

the registration process for asking support is not working. Nobody is helping with this theme.

you just send me a mail saying that you only give service from Monday to Friday… and that is why you can’t help me… Is Tuesday!!!! here is a screenshot: https://1drv.ms/u/s!Al8FcYB2ipafluYBEdyDfxALvkintg?e=TYVwYd

Hi.,

Sorry for the inconvenience

Due to a local Holiday, we can’t reply to your request.

1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

2) Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.

Thank you, we look forward to helping you!

it is support RTL language ?

Hi Forexforum.,

Thanks for contacting us and interested in our theme!!

Yes, our theme supports RTL languages.

Thanks!!

Regards., DesignThemes Support.

Hi, just a presale question …. is it possible to have a one page layout ?

Hi Innersmile.,

Thanks for contacting us. We don’t have a one-page layout in this theme.

Thanks!!

Regards., DesignThemes Support.

Hello. I created a website and can’t change the ‘Home’ text from the breadcrumb. When I go to another page I have ‘Home / Contacts’. But can’t figure out how to change the Home text, need another text to be desplayed. Can’t get to support from when purchased the theme.

Hi.,

Thank you for contacting us.

Get into the file path wp-content/themes/tanj/framework/register-hooks.php

Please refer : https://prnt.sc/26vcy7w

How tf do I access support item? Can’t get to it. It tells me user’s registered, but when trying to access support item, it doesn’t let me join.

Hi.,

Thank you for contacting us.

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

How to fix blank white page ? I updated version to 2.0 because theme was very slow and now I’m getting blank page on homepage

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Documentation:https://assetcleanup.com/docs/

Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M

Thank you, we look forward to help you!!..

Hello, this template looks great, maybe I will buy it, but a question, in your live demo, only in home “does the heater appear white above, and the other internal photos are with dark header, you can put the other sections or internal page with blank header as in Home?

Thanks in advance

Hi.,

Yes its possible but will require custom CSS : https://prnt.sc/v3101g

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

I just purchased and install your theme, I want to import demo content but I can not see any option, I tried to register on your support forum, but I do not receive any registration email on my email ID, so I can not login, Please tell me how I can import demo content

Hi.,

Thank you for contacting us.

1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

PLEASE, let me know when you are going to update this theme and the plugins. I have been waiting 3 months for a response. Layerslider WP – need update to 6.11.1 WPBakery page Builder – needs update to 6.2. Slider Revolution is really outdated, lucky I am not using this right now. Please advise.

Hi.,

Kindly refer to the below KB link and video to know how to get the updated plugins.

http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/

Regards., DesignThemes Support.

Thanks! I was able to get this website updated!

Hi.,

Thank you for the appreciation. Hope your issues are solved.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end :)

Hello, Unable to install the demo content! I increase the memory allocated to Wordpress, the php execution limit, but nothing helps! I still get the same error: execution failed. Please check error.log file that I can’t even find … I tried to go through the support, but the same, I do not receive my connection email yet it tells me that my profile exists …

Thank you.

Hi.,

Please check your server requirements., Please refer the below link for server requirements

http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.

Is the template accessible to people with disabilities (WCAG 2.0 (Level AA))? I don’t want to have errors in achecker.ca check.

Hi.,

Sorry, Tanj theme not compatible with WCAG 2.0 (Level AA).

Thank you, we look forward to serving you!

Regards., DesignThemes Support.

hi themessupport team, i tried to upload my new themes but it say (The link you followed has expired. Please try again) please can you tell me why or show me how to upload the themes tp my website ?

Hi support team, i tried to upload the Tanj themes for my website but it say (The link you followed has expired. Please try again) please can you tell me why or show me how to upload the themes fof my website ?

Hi.,

Kindly refer the below links for a demo install

1) Make sure your server matches the theme PHP value requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) How to install the theme http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/ 3) How to import demo data using Unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/ For more details kindly refer the below theme documentation http://docs.wedesignthemes.com/tanj/

Hello. In your demo, on the mobile version, when use prettyPhoto increase, start top style is not calculated correctly

Hi.,

Thank you for letting us know, we will check this issue and update it in our future versions. .

Regards., DesignThemes Support.

hello.. I updated to your latest theme version to 1.9. I am still having issues with the plugins that need updating. LayerSliderWP, Ultimate Addons for WPBakery Page Builder, WPBakery Page Builder, I am sure the Slider Revolution has a update as well because its always needing one. How do I update these plugins. Please advise how I can get these updated.

I try to update these plugins, they say I need a license. I keep getting errors? Let me know what I have to do to get these updated. Can you send me a link with the most recent updates.

Any Update coming? Please respond?

2 months and still no answer… We need a update to LayerSlider WP and WPBakery.

Hi there, I’ve tried registering on your support site but have not received a confirmation/validate email?

Since I’ve updated our theme to the latest version, the class ‘icon-phone icons’ has stopped working?

Any ideas why?

Thanks in advance

Hi.,

OK, Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.

Regards., DesignThemes Support.

Thanks for the quick reply :D I’ve just fired over an email

Thanks again

Hi.,

Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.

Hy i bought this week this template but i have big problems with the solution of the pictures. Look There www.baustoff-handel.at

its not looking same like i have seen on this website i was thinking all the pictures are includet

Hi ReneKosel.,

Thank you for contacting us.

The images are not clear because our theme package does not include the images along with it.

You can purchase the image from the link: http://docs.wedesignthemes.com/image-link/tanj.txt

If you require any further information, feel free to contact us.

Regards., DesignThemes Support.

have revisions been disabled by this theme? i have had a random page that has phantom self saved over and wish to return to a earlier revision, cannot find the option anywhere?

Hi.,

Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.

Regards., DesignThemes Support.

when i go to tools and click demo click install nothing happens i just get a white screen… what do i do?

Hi.,

Thank you for contacting us.

Kindly, Confirm your purchase code along with your site credentials through the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto you.

Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.

http://support.wedesignthemes.com/knowledge-base/server-requirements/

Refer: http://prntscr.com/mkev23

If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.

Kindly refer to the following links for getting a clear idea.

http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Regards., DesignThemes Support.

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