143 comments found.
Just purchased and imported. Did not fully import and is not visible on the front end.
Now there is a critical error. This is a brand new site with elementor pro installed.
Hello,
In case demo data installation is stuck and you see “Error load data from the file … ” error message, you can manually install it by downloading the default.zip archive with demo data from our server. The archive should be unzipped. Then create demo/ folder in wp-content/themes/holy-church/ directory and copy /default folder to wp-content/themes/holy-church/demo.
Regards
Theme file in the Downloads page is 2.16 version. BUT in the website interface on the Updates page it’s stated: “You have version 2.16.0 installed. Update to 2.18.0.” the same applies to theme’s plugins, addons, skins – it’s not updating whatever one does! Hundreds of absolutely useless attempts! And this has been happening for a long time. Your servers are intentionally blocking access to updates for reputable customers.
Hello,
We regret that you encountered issues during the theme update. The latest theme version is 2.18. If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/. Our support team will provide a solution as soon as possible.Regards
Hello, is your theme compatible with PHP 8.4?
Thanks
How do I install or activate the community demo. I am only seeing/getting the layout for the church demo and nothing else. Perhaps you can point me to the right direction. Thanks
Hello,
Thank you for choosing our theme!
Holy Church has the default skin only that comes with 3 homepage designs: https://holy-church.ancorathemes.com/doc/#homepage_settings_page_1 You can assign the Community page https://holy-church.ancorathemes.com/community/ as a Homepage under Settings > Reading – https://prnt.sc/VLhAD4GccFYl Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with all your request.
Regards.
Thank you! This was helpful.
I have another issue. Colours don’t seem to be changing even after changing the colour scheme, any idea why this might be happening? Please advise. Thanks
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ – They will assist you as soon as possible.
Regards.
When I activate the Maintenance Mode in Wordpress, the maintenance mode isn’t shown. Is the Theme interfering?
Hello,
Thank you for contacting us!
As a rule, maintenance mode plugins work properly with our themes. Have you checked your website in Incognito mode?
Maintenance Mode plugin is not automatically included in the package as a default feature. If an additional plugin requires extra customization for the theme full compliance, our Customization studio can help you with it. To proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Can we please get this theme updated to work with PHP 8.2 or later versions? The theme does NOT allow for editing pages and more.
Hello,
Thank you for contacting us!
We are actively working on PHP 8.2 theme compatibility for inclusion in the upcoming updates. However, it’s important to note that not all plugins currently offer full support for this PHP version. Therefore, we recommend using PHP 8.1 for now.
Regards.
How do we get that old feature in the theme where we have floating menus on the side
Hello,
Thanks for reaching out to us!
Please submit a request at https://themerex.net/support/ for our technical support team who will be glad to check it for you.
Thanks.
Hi iam trying to update the theme and some addons of the theme and doesnt work i have try many times can you tell me what is the solution?
Hello,
Thank you for contacting us!
Feel free to use Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://holy-church.ancorathemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Dear Developers!
I would like to update the website to php 8, but the purchased template and within that WP BAKERY do not allow this. WP BAKERY asks for a license key, but we got this together with the template. How can I update wp bakery? Where can I find the license key? with thanks…
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://holy-church.ancorathemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Tisztelt Fejlesztők!
Szeretném a weboldalt php 8-ra frissíteni, de a megvásárolt template és ezen belül a WP BAKERY ezt nem teszi lehetővé. A WP BAKERY licenc kulcsot kér, de ezt a templateel együtt kaptuk. Hogyan tudom frissíteni a wp bakery-t? Hol találom a licenec kulcsot? köszönettel…
Is it possible to easily add a registration form to Events? I would like to enable free registration on my website for various events. Is it built into the template or can I easily use a plugin like WPForms?
Hello,
Thank you for your interest in our theme!
The package includes the Events calendar plugin. Feel free to integrate the addon Event tickets https://theeventscalendar.com/products/wordpress-event-tickets/ with the theme to have a free or paid registration for events.
The theme contains Contact form 7 plugin https://holy-church.ancorathemes.com/contacts/ We cannot guarantee full theme compatibility with WPForms since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme.
If there is a need, our Customization studio can apply additional stylesheets for the Event tickets addon or WPForms plugin full compliance with the theme. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Hi there, following the documentation instructions (Update your version to 2.0.0 (for versions 1.4.4 and lower ONLY!), but getting the “There has been a critical error on this website” error from WP upon activating the new theme. Any other advice? Thanks
Hello,
Thank you for contacting us!
Our Tech support team will be glad to check the issue and assist. You may use option “Pre-sales question” at https://themerex.net/support/ and provide the purchase code.
Regards.
Compliments on a lovely theme.
Pre -Sales Qtn if you don’t mind.
My client wants to develop a Church Website with LIVE Streaming feature.
Can you recommend a LIVE Streaming Plugin which can work with the theme ?
Rgds
Hello,
Thank you for your interest in our theme!
Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
I’d like to know if you are still offering support for the theme that was built using WPBakery? I”m still on 1.4.2 and can’t upgrade to the latest theme due to it’s rebuilt with Elementor. Thank you.
Hello,
Thank you for contacting us!
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Our Operator will check how we can help you at our HelpDesk. Just submit a support ticket at https://themerex.net/support/
Thank you!
Are you updating the theme to include the WP Bakery Update? I am getting this message” “There is a new version of WPBakery Page Builder available. View version 6.11.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a solution. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Tried. When I submit a ticket, it says “Sorry, this email address is already registered.” When I try without putting in an email/password, it says: “OH NO, YOU MISSED SOMETHING … “Email address” can’t be empty. “Password” can’t be empty. Please enter a valid email address.”
When I try to log in, it says: ” Please check your email.”
I never get an email.
Please advise.
You need to sign in first at https://support.themerex.net before submitting a ticket: https://tinyurl.com/2hfvxppy
Please follow the instructions and let me know if you experience any difficulties.
Thank you!
Hi, I am trying to update to the new version but I am getting an error thrown, here is what shows in my log:
[ERROR] thrown in /home/site/wwwroot/wp-content/themes/holy-church-new/plugins/trx_addons/trx_addons.php on line 227
I am running PHP v8.0
Thanks
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Updated to latest and now critical error on website.
Hi, I have to update from the old version to the new, I read the documentation, but I am not sure about something. Do I have to build the entire website again using elementor ? Recreate all the pages from scratch ? Thank you for your response
Hello,
Thank you for getting in touch with us!
You are right. If you choose to update the template, you need to set up the website again and re-build the pages and content using Elementor.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hello,
To be more specific, we have updated the theme core to ensure better security and compatibility with PHP 8.x, WP 6.x and the new plugins (Give, Smash Balloon Instagram Fee, Advanced Popups, Elegro Crypto Payment). The updated theme version has a significant advantage. It is built with Elementor so you could use all its widgets and options.
However, the new version still has basic compatibility with WPbakery Visual page builder. Also, you may continue using the previous version of the theme since it is fully functional for now.
But we would still recommend you updating the theme to 2.x. Technology does not stand still. It takes innovative approaches to transform and modernize our framework. We all should keep up with the times.
Thank you for understanding!
We find your language offensive, which is not acceptable in business correspondence. Moving forward, please avoid any inappropriate words.
Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ We will be happy to help you.
Regards.
Pre-Purchase Question: Does the theme support sticky header/menu? none of the demo show a sticky menu
Hello,
Thank you for your interest in our theme!
Sure. You can easily add sticky header using the guide – https://holy-church.ancorathemes.com/doc/#header_faqs You can also watch this video tutorial on how to enable sticky header: https://youtu.be/_okSp4Rw9LI
Regards.
thank you
We also bought from you Qwery and I remembered now that yes, there was the sticky header option however when you have a transparent header and you scroll down to make it sticky, we needed to change the color so the menu items show since they are white but once you go back up, it does not go transparent but stays with the background color from the sticky. Was this issue fixed or is it still the case?
The issue has been resolved. Besides, once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have. If I understand you correctly, additional css will be required to manage the query. Our Support Team will be happy to assist you.
Regards.
I just checked with support and they said this “I’m sorry, but Qwery theme doesn’t allow to use a transparent background if sticky header is enabled.” and they rudely closed my ticket so I do not reply. How can I trust that this is not the same case with Holy Church Theme since you are the same developer and using the same plugins?
Hello,
Different themes have different versions of the framework and different plugins and functionality. That’s why a solution for one theme may not be applied to another theme.
Holy Church theme allows to use transparent color: https://monosnap.com/file/vc91nIKApjze4Wf7sqxETjMlFceOqq
and background color on scroll: https://monosnap.com/file/QgjnUpREvL93bwxjYxHxWppxlMn2xYOur team may assist you with that.
Thank you.Ho eseguito l’aggiornamento alla versione 2.0.0, ma il sito è andato in crash, ho dovuto installare nuovamente la vecchia versione.
Hello,
Thanks for reaching out to us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. Here is the notice – https://prnt.sc/kPodDVUV8dgV If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly –https://holy-church.ancorathemes.com/doc/#installation_theme_update
Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
