6691 comments found.
Importing a prebuilt theme demo yields no result. No content, settings, pages, posts, or products are imported. (I purchased this theme a long while back, so support is expired, but I only just used it for the first time today.)
Solved! Switching to the parent theme and performing the import a second time solved this.
Hello,
We are glad that you sorted it out. If you will have any other questions, you can contact our team via form on this page – https://themeforest.net/user/8theme (it is free).
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Hello, we currently have a big issue in our page, we couldn’t access some spaces for instance the orders and couldn’t edit any page too. Since a couple of days we are receiving an email which tells us that our page has an issue: the reported issue is: Fehler-Details
Ein Fehler vom Typ E_ERROR wurde in der Zeile 143 der Datei /customers/4/6/d/maas-home.at/httpd.www/wp-content/plugins/et-core-plugin/packages/testimonials/classes/class-woothemes-testimonials.php verursacht. Fehlermeldung: Uncaught ValueError: Missing format specifier at end of string in /customers/4/6/d/maas-home.at/httpd.www/wp-content/plugins/et-core-plugin/packages/testimonials/classes/class-woothemes-testimonials.php:143 Stack trace: #0 /customers/4/6/d/maas-home.at/httpd.www/wp-content/plugins/et-core-plugin/packages/testimonials/classes/class-woothemes-testimonials.php(143): sprintf(‘Testimonial ein…’, ‘
I opened the file via ftp file, however don’t know what the problem in that line is ( 8 => sprintf( esc_html__( ‘TestimonialMohammed submitted. %sPreview testimonial%s’, ‘xstore-core’ ), ‘’, ‘’ ), )
could you please help.
best regards,
Medo
Hello,
1/ Make sure you are using latest version of the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
2/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
3/ Make sure testimonials are enabled in Theme Options > General.
4/ Contact us via form on this page – https://themeforest.net/user/8theme Provide URL of your site, temporary wp-admin and FTP access, so we can take a closer look and help you.
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i would like to remove broken links and broken pages 404 can you please let me know how to do that, thank you
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Contact us via form on this page – https://themeforest.net/user/8theme Provide URL of your site and describe the request in more detail with examples.
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Hi.
How do I delete non exisiting sites from my license?
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Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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hello. which php version is avaible for xstore now? i had this warning: https://prnt.sc/iFCeE5LVimLl i got contact with hosting and they told me that the theme is still not avaible for php 8.0. they switched it to 7.4 and warning dissapeared. Has the theme not avaiable for 8.0 yet? or 8.1 ?
Hello,
We tested XStore with PHP 8 and it is fully compatible. Mentioned notices do not come from our theme. Maybe one of additional plugins caused the issue on your site. Try to disable plugins one by one. Our support team can be contacted via the form on this page – https://themeforest.net/user/8theme
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Hello i’ve been trying to register my new site after taking down my previous site but I forgot to deactivate the license and now new site is not letting me use the keycode.. I simply wanted to use my key on this site rather than other one. I dont have access to my previous site anymore because of sudden death of my HDD which had the backup.. Can you please do something ? I was unable to find a way to contact..
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Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchise code.
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Thanks for the response, I really appreciate that.. I found a backup of my site in my friend’s laptop and have successfully recovered and deactivated the license and now I can use it on my new website.
I am following the T&Cs and using the license for only one website. Thanks again.
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Ok. Have a nice day!
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You can buy a theme, it could work, then it will not work, why? who knows, you’ll pay for that answer through support.. Horrible!
Hello,
If you face any problem, contact our support team via form on this page – https://themeforest.net/user/8theme It is free and you do not need to pay additionally in case a bug comes from the theme. We will check and help you.
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Hi there, just looking at your theme, looks FAB! Is it compatible with this plugin: https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503
Hello,
Thanks for contacting us.
Yes, XStore is compatible with WooCommerce Amazon plugin. Also, here you can find list of plugins which come bundled with our theme – https://xstore.helpscoutdocs.com/article/36-included-plugins
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Thank you very much!
You’re welcome!
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Just another question, do you know if the plugin will pull the reviews in too as well at the descriptions?
Hello,
Here is screenshot form description of the plugin – https://prnt.sc/sOJ4NnQsHyUG
Read more in their docs – http://docs.aa-team.com/products/woocommerce-amazon-affiliates/
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Regards
Thank you for your prompt response!
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You’re welcome!
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Hi, is it possible to change the email address or owner associated to my purchase code?
Hello,
You need contact support of Envato about this.
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Hi.. how can I check on which domain is registered my themeforest purchase code for XStore theme ? I need to deactivate this key and put this key to new domain. But it still say that my key is registered on another project. Thank you
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Please contact us via form on this page – https://themeforest.net/user/8theme (it is free and private). Provide your purchase code there.
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I did it
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Ok. You will get an answer soon.
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Hi, how could i disable the top bar? https://prnt.sc/H-8xleLG66KJ
Hello,
Thanks for using our theme.
Theme Options > General > Enable Classic Widgets Panel > On. then go to Appearance > Widgets > Header banner > delete Static block from that area.
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Why can’t I use it even though I bought it before? I have the problem of exceeding the limit even though I do not use it elsewhere. Why should I pay a separate fee if I do not use it? I request your urgent support.
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Please contact our team via form on this page – https://themeforest.net/user/8theme and provide your purchase code, so we can check and help you.
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My website is loading slow even though it has aws cloudfront, tried disabling elementor plugin which improved the performance so much but broke sliders, I have tried all xstore performance settings, but would be great if is there any other method to improve the gtmetrix score by disabling any other plugins?
Hello,
Thanks for using XStore.
Please read the next articles – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website https://elementor.com/help/speed-up-a-slow-site/
To get further assistance, submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide URL of your site, so we can check it.
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The latest theme update broke the Quick View Slider Arrows. I have had the Quick View setup with Off Canvas and Product Image set to Slider. Before the update, the left and right arrows would appear when you hovered over the product image within the Quick View Window, but after the update, the arrows no longer appear. I disabled all plugins to see if there was a new conflict created, but the issue still appears. I have had to revert back to the old version of the theme. Can you please fix this asap? Thank you.
Hello,
Please contact our team via form on this page – https://themeforest.net/user/8theme (it is free). Provide URL of your site and temporary wp-admin access, so we can take a closer look at your settings and help you.
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Hello,
Fix will be included in next theme update.
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Hi Rose, I just sent the message on your form. I look forward to your response. Thank you!
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Ok. You will get a response soon.
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since a few weeks all images are replaced by “xstore-placeholder-1×1.png”. what can be the reason? it’s all up to date.
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. It looks like a conflict with an option of an additional plugin.
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Thanks for the quick reply, that was “Self-Hosted Google Fonts”. As always top support
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You’re welcome!
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I don´t know how or where he get the ”/var/www/vhosts/example.com/...” My webserver is with aaPanel and folders are: /www/wwwroot/example.com and not have httpdocs folder etc… Can´t be a server configuration because these folders don´t exist there.
When click edit theme, there is all fine, no missing fonts all is beautiful.
Hello,
Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.
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Hello, great theme, especially the first demo! Just wondering before payment: If I buy this theme and activate it first on my test site like xstore.test.com, can I activate it again with the same purchase code after my formal site domain is ready? Will the purchase code be invalid due to activation on test site please?
Hello,
Thanks for your interest in our theme. Yes, you will be able to activate it on the test and live sites using the same purchase code.
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How can you register into your theme Menu?? you have only one choice “Login” but no any other choice to register???
Hello,
WooCommerce > Settings > Accounts and Privacy > Allow customers to create an account on the My account page.
Registration functionality comes from WooCommerce plugin – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings Please check the settings of WooCommerce, and contact their support to get further assistance.
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Hi may i know when i using the product builder option then build the product page i realize the “Add to wishlist” got some problem when i add the icon the icon always show white color then i try to remove the the button of add to wishlist always keep loading. http://imgur.com/AXYpO4h
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Ok i has send the message to your guys
Hello,
Ok. You will get an answer soon.
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