386 comments found.
Hi I almost finished my website but from my mobile when I load it I get a black screen and when I click it the website starts. From the desktop everything is ok. How to fix it on mobile? Thank you
fixed.
Glad it’s fine now 
HI i dont find the serail key xxxxxxxxxxxxxxxx-de9f83c83278 in my account and cannnot activate theme pls help resolve it i need to work Thanks
Can Someone respond pls?
Hi there,
Theme will be activated via portal, did you manage to login? Feel free to submit a ticket if you need further help.
Cheers, Team Liquid
LICENSE management is just CRAZY!!! I’ve installed your theme and sync with Envato, it says me “No license”. Where can i manage the licenses? NO WAY. It’s just crazy, don’t work on othere themes please, just work on your own platform!!
We noticed that you have logged in with a different email, and it’s fine now.
Feel free to reach us whenever you need help.
issue with the theme activation and layout – need urgent help asap
already sent a ticket – my site in a mess
I see it’s already fixed, feel free to respond to ticket if you need further help.
How do I change the site favicon image?
Hi there,
It’s can be changed via WordPress customizer. Feel free to submit a ticket if you need further help here.
Cheers, Team Liquid
hello, i have an issue with the theme activation please i need some help
Hey Ali,
Sure thing, could you submit a ticket with all the details? We’d love to assist you.
Cheers, Team Liquid
We have an issue using the Asymmetric slider widget. There is extra space added below the footer. And the parallax effect on project images is broken as well. In console log we can see the GSAP errors like: gsap.min.js:10 GSAP target not found. https://greensock.com Please advise. I appreciate any help you can provide.
Hi Sandro,
Hope you’re doing well.
Could you submit a ticket with all the details? So that the technical team can help you.
Cheers, Team Liquid
hello, i have an issue with the demo, when i import the demo gets stuck at 0%, can you help me, thanks
Hi there,
Thanks for reaching out! Could you submit a ticket with all the details? We’d love to assist you.
Cheers, Team Liquid
Hello, a wonderful topic, but there are a couple of questions about the site header in the mobile version, is it possible to edit it and add a phone number and messenger icons there, since I look at your topic from the phone and don’t see it
I can’t see that you have purchased the ArcHub theme.
That’s right, I want to purchase, but I want to make sure that all this can be done, otherwise I don’t want to buy a theme and find that there is no way to edit it
The new update 1.1.3 is causing critical error.
We don’t replicate this, the issue might be coming from a different source of plugin.
Could you submit a ticket with all the details? We’d love to assist you.
Hello. A few weeks ago I asked for a refund. Nobody answered. Can someone take care of my request, please?
I see it’s already been processed.
I have purchased this theme and trying to activate, but getting below error
“You don’t have any purchased Liquid licenses.”
Author can you please help me to resolve this
Hi Rahul,
We have noticed that you have connected with a different account, and my colleageus already provided with the solutions all should be fine now.
Cheers, Team Liquid
Hello, I submitted a ticked a day ago, I love everything about the theme, but I have one Issue, please help me with it.
Hi George,
I see your issue has been already sorted.
Let me know if you need anything else. we’d love to assist you.
Cheers, Team Liquid
I recently migrated my sites from Godaddy to Siteground. One of my ArcHub sites will no longer load Elementor Pro editing. I have disabled all plugins, but only disabling Elementor Pro allows me to load Elementor. Has this come uo with the them before? I have spoken with Elementor Support twice and they point to the theme plugins as the issue. Really need some help here. Thanks. Ticket coming.
We’re looking forward to receive the ticket, technical team are ready to assist you.
i have already added the support ticket before posting here and its 2 days and no reply – my LIVE site in mess condition
https://liquidthemes.freshdesk.com/support/tickets/16222Hi there,
I see it’s already fixed and responded, please respond if you need further help.
Cheers, Team Liquid
portal.liquid-themes.com, the portal has been down for three days. I have a problem logging in? I activated the theme a couple of days ago and now I can’t access it and do the deactivation/activation again. I am not allowed access. Just pop up some pink box after entering user/pass. Is a solution being worked on or am I doing something wrong?
Hi there,
The portal is working without any issues, could you please double check. If the issue persists kindly check on incognito window.
Feel free to submit a ticket if you need further help.
Cheers, Team Liquid
Hi, the demo import function is actually not replacing the settings. Could you please fix this issue? After importing a new demo, everything is getting mixed. and when I demo import its come 3 times on the main page (its means 3 themes above each other ) you will see it I’m already open new ticket and I’m wait for your responds
Hi Elmasry,
You can import only the required part of the demo without the settings.
Moreover, Hub Collection allows you to import headers, footers, sections which is a next level solution.
Cheers, Team Liquid
Hi What editor does this theme uses? thanks
Hi there,
The editor is Elementor.
Cheers, Team Liquid
Hi Team I want to de-active license from local to use it on LIVE website, we already created a ticket .Please help.
Suggestion : There should be an option where we ca deactivate the license on the temporary domain when making the website live on permanent domain
Hi there,
You have development and production links. So both can be used, unlimited times.
Could you please submit a ticket, we’d love to assist you.
Cheers, Team Liquid
i have already added the support ticket before posting here and its 2 days and no reply – my LIVE site in mess condition
Hi, the demo import function is actually not replacing the settings. Could you please fix this issue? After importing a new demo, everything is getting mixed.
Thank you!
Hi there,
Could you submit a ticket, we’d love to take a closer look what’s wrong there.
Have a nice Sunday.