57 comments found.
Hi I just got the theme installed/demo content. Thank you, loving the theme so far.
I wanted to see if I could find out the font of the Logo (skincare brand demo) PASSIM. I really like it ….is there a way you can share the font name?
Hello,
Thank you for purchasing our theme. We are glad you like it.
The logo is added as an image, not as text. The logo is a custom creation by our design team, and no specific font is used in this case.
Support
Edge Portfolio part of
Qode Interactive
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I cannot install “QODE Optimizator” and the message appears: Plugin not found. & Something went wrong with the plugin API. What should I do?
My menu is not showing
Hello,
That plugin is a free plugin that you can simply install from the WordPress plugin repository.
In case you need further assistance, please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket, please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’m using a dropdown menu styled as a full-width white block under the main navigation. However, when I resize the browser window, the dropdown menu layout breaks and doesn’t adjust responsively to the new window size.
Could you please help me fix this so the dropdown menu always adapts to the screen size properly?
Thank you!
BTW My Purchase Code keeps saying wrong, but I just bought it this month, so I can’t send the voucher…
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
When you log in to our Help Center, click on the “Submit a Request” link in the header, and fill in the form as shown in the screenshot. First, enter your purchase code, then select the profile (in this case, Edge) and then the theme.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I submitted the form. I would also like to ask why the link back to the homepage from the logo in the upper left corner of the homepage has disappeared. Where can I set it up?
Hello,
Please direct all technical questions to the Help Center, and our agents will be happy to assist you.
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Сan you answer my ticket, I waited 24 hours. Thank you
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Created some tickets in your ticket system.Please if the team could check them since I have reached the deadlines to bring my site online
Hello,
Your tickets should be updated with replies now. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Support
Edge Portfolio part of
Qode Interactive
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Where can I apply the Right Sidebar view to the shop page?
Hello,
When you edit your page you will find the Sidebar settings where you can set the layout for your sidebar. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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I created three tickets on your ticket system but still no response
We’ve checked and we see that your tickets were updated with response.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Support
Edge Portfolio part of
Qode Interactive
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thank you. The tickets got responses and the issues are resolved.
Hello,
You’re welcome. We are glad to hear that everything is resolved.
Support
Edge Portfolio part of
Qode Interactive
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Just bought Passim and imported the demo. I select header options like sticky menu and divided header layout but changes do not appear.
Hello,
Thank you for choosing our theme!
It could be that different header options are set on individual pages. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Thank you for your answer. I already checked the local settings in the pages and still the changes done there do not apply. The header type stays in the standart form eventhough I apply the divided form in local and global settings
Hello,
Please submit a ticket to our Help Center; our agents will look at your settings and assist you accordingly.
Support
Edge Portfolio part of
Qode Interactive
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DOne that and got response. Thank you
Support
Edge Portfolio part of
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There are a few spacing issues with t This theme on mobile. Also when I download the theme and upload demo content the review section does not appear
Hello,
Thank you for writing in.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you
Support
Edge Portfolio part of
Qode Interactive
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I have an issue updating elementor, everytime i am trying to run the udpater i am getting There has been a critical error on this website. Please check your site admin email inbox for instructions. They told me it has to do with the theme. Can you please update the theme to support latest Elementor? You guys havent updated this theme efor 3 years now.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
As for the update, note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Support
Edge Portfolio part of
Qode Interactive
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hello, its been 3 months and still donest work, We cant update the elementor database with the Core plugin
Hello,
The communication on the ticket ended with the reply from our support agent who asked you if you can provide error log. Please understand that the behavior you described in the ticket is not something we can reproduce on our end. If you need further assistance please send a follow up email so our support agents can assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, do you have any new updates planned? My WordPress version is 6.4. Is this template compatible?
Hello,
Thank you for taking interest.
Current version of the theme is compatible with the latest version of WordPress. The theme will be continued to be updated, however, at the moment we don’t have an ETA when the next update will come out.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello I opened a ticket last Thursday and I haven’t been able to fix the issue. Please respond as soon as possible. The changes made on Passim core options do not reflect on live website.
Hello,
It could be that different options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello to you, We bought the theme and we are using WPML to translate the page, however, the theme widgets like product list, section title, button, simple image, icon with text, testimonials list etc, are not available for translation in WPML advanced translation editor or anywhere else. You have mentioned that youre theme is compatible with WPML… How can we get these widget content translated? Thank you.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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I installed the Passim template and imported the cosmetic demo. After that, I checked the images on the products page are not appearing standardized in the grid, only one image appears below the other with 300px, how to solve this?
I’ve tried in “Passim Core Options -> Woocommerce -> Product Single”, but it didn’t work.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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I have bought the theme and for some reason cannot change the mobile logo. Been to widgets and theme customisations and its not working. I may be missing something. I sent a video to Vladimir as I did open an ticket but no response. Please could you assist.
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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how can i add cart icon in mobile header?
Hello,
Please navigate to Appearance > Widgets and add “Passim WooCommerce Dropdown Cart” widget in Mobile Header widget area.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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how can i do 100% width box? i mean i want an image in 100% width window. but i change in elementor to 100% and still have in box image
Hello,
Please check if you are using full width template for the page as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Love using your theme, but ran into an issue. When I select an item from the mobile menu, the menu remains open. I am using anchor link on 1 pager. Can you please help me find a solution? Thanks.
Regards, Kiril
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
I did but there is no reply. I still have 4 months of support….
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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I would like to change the Passim spinner and have my logo at the same place.
Hello,
The available page spinner options are located in Passim Core Options > General, just make sure to enable page spinner so other options would be listed (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Warning: this theme not support php8.0 im getting so much error in my nginx log files :
2022/10/29 03:03:13 [error] 2295#2295: *7828 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 103.200.112.144, server: voibon.com, request: “POST /wp-json/wp/v2/widget-types/passim_core_separator/encode?_locale=user HTTP/2.0”, upstream: “fastcgi://unix:/run/php/php8.0-fpm.sock”, host: “voibon.com”, referrer: “https://voibon.com/wp-admin/widgets.php”
its giving 502 bad gateway error nginx, because of this. i have tried php 7.4 version no problem at all.
Hello,
Latest version of the theme is compatible with PHP 8.0. Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have added details to description tab for the product, but it is not showing the product details that I have added and still showing the old details?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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I have also the issue with the newsletter popup, it keeps showing even after disabling. I spent 30 mins opening account in your support page and creating the ticket, to find out that my support has been expired.
Hello,
Thank you for reaching us!
It could be that subscribe popup form is enabled for the individual page in local page options. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
You can find more info regarding support expiration and option to extend it in this article here.
Support
Edge Portfolio part of
Qode Interactive
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