Hello there,

Filter is working fine in all archives. Can you please help us understand your issue with a screenshot ?

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, N

I didn’t got a solution from your team yet

Please let us know your ticket number.

Hello there,

Thank you for your interest in our theme.

1. We Updated the theme few months back. Please let us know if you are facing any issues related to our theme?

2.We have tested our theme and it loads with fast. Please use https://tools.pingdom.com for better loading time calculation.

3.You can get movie description demo here : https://demo3.madrasthemes.com/vodi-demos/main/movie/my-generation/

4.I am not sure if I understand your issue correctly. Can you please explain briefly.

I recommend you to trial the theme before purchase. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and we’ll setup a trial for you.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Hello there,

Thank you for your interest in our theme. Apologies for not responding earlier. Here is our support policy: https://themeforest.net/page/item_support_policy

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. The embed content used in the theme is default WordPress embed behaviour. You can replace it with any custom player of your choice. Usually, custom players are available as a WordPress plugin and can be embedded using a shortcode. You can use them.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for your interest in our theme. Yes, you can trial our theme before purchase. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and we’ll setup a trial for you.

Kindest Regards, S

Hello there,

Thank you for purchasing our theme and for reaching us. You can update the theme can be updated in 3 ways:

1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one.

3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Y

Hello there,

Thank you for purchasing our theme and for reaching us. Vodi does not have WooCommerce specific code.

Hope this answers your question. Let us know if you have any other questions.

Thanks, N

Hello there,

Thank you for purchasing our theme and for reaching us. Review feature is included with the TV Shows. Please make sure you’ve comments enabled in Settings > Discussions.

If you are facing issues and need help please email our support with your WP admin details and we’ll help.

Kindest Regards, S

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please let us know with a screenshot what you’d like to change?

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please email our support with your website details? We’ll take a look and see what the issue is.

Kindest Regards, S

Hello there,

Thank you for purchasing our theme and for reaching us. The TV Show and Movie pages behave as show in our demo. You can however you can achieve your requirement through custom coding.

Please email our support with your WP admin details. We’ll help resolve this.

Kindest Regards, S

Hi, Thank you for your interest in our theme. You can use the theme just for TV Shows without episodes. However as for videos, you may not be able to rename the URLs to culture. However, you can change the title to “Culture”.

Hope this answers your question. Let us know if you have any other questions.

Brilliant, so it just means the url will say ‘video’ in it but otherwise I can use that section for my culture stuff? Brilliant

Yes, that is correct. The URL will always say “video”. You can change the section title to any title of your choice.

Hello there,

Thank you for purchasing our theme and for reaching us.

Removing /tv-show/, /movie/, or /video from the URLs is not advisable due to the way WordPress resolves its URLs. It uses the given texts as base of an URL to detect that it is an URL leading to a TV Show or a Movie or a Video.

There are SEO plugins that allow you to remove this base, but that can lead to a number of problems with performance and duplicate URLs.

Hope this answers your question. If you have any other questions. Please email our support from here: https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and we’ll resolve it for you.

Thanks, N.

Hello,

Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

We have shared you a custom code to remove tags filter from tv shows page through support. Please check and let us know.

Please do take a look and do not hesitate to reach us if you have any other questions.

Thanks, N

Hello there,

Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

To answer your question, I am not sure if I understand your requirement correctly. Can you please help me understand your requirement with a screenshot ?

Regards, N

Hello Aamir,

Thank you for reaching us. We currently have one template for Single TV Show which is used to display all episodes season-wise.

Also, MAS Videos plugin registers Episodes as a custom post type, you can use custom code to set archive true for episodes custom post type and list all episodes in a single page like episodes.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

yes I understand, and then I will have to further custom code to filter them based on tvshow.

Yes. You’ll have to rely on custom coding to achieve this feature that you require.

Hello there,

Thank you for purchasing our theme and for reaching us. Our theme uses WordPress’s default embed feature to display movies, TV shows and videos. You can read more about sites you can embed from here: https://wordpress.org/support/article/embeds/#list-of-sites-you-can-embed-from

You can also use a third-party plugin for the media player and use it to display movies.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

can i sell movie through woocommerce?

Thank you for getting back. The theme does not have WooCommerce specific code. However, you should be able to use WooCommerce or Restrict Content Pro or Ultimate Membership plugins with the theme to monetise your content.

Hello there,

Thank you for your interest in our theme. The theme does not have any provision to protect content. You can use any third-party plugins like Restrict Content Pro or WooCommerce Memberships to protect your content.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for your interest in our theme. The theme does not have any provision to protect content. You can use any third-party plugins like Restrict Content Pro or WooCommerce Memberships to protect your content.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello again,

Thank you for getting back. Can you please clarify if these pages are assigned as Movie/TV Shows/Videos pages in customizer as explained here: https://docs.madrasthemes.com/masvideos/topics/getting-started/settings-options/configuring-mas-videos-settings/#section-4

If they are not assigned please assign and let us know if this helps.

Kindest Regards, Ibrahim

Hi, I assigned the pages but they are still showing no content.

Thank you for getting back. I am not sure what is the issue. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support with your WP admin details, we’ll look into it and will resolve the issue for you.