258 comments found.
Hi Team. I got the theme from envato elements. The search filter doesnt seem to work. Once i clear filters the packages show.
Hi, Sorry you have to buy the theme at themeforest to get support.
Hi, This is a presale question/request. I read all the comments and already saw such a question.
The feature I need is to provide the client with the option of choosing a hotel. We have tour packages that offer different accommodations. So we need to show different prices according to accommodations and a client has to able to choose between them.
Hi, I think you can use Service in this case. Per service like a hotel. Read documentation here https://ova-themes.gitbook.io/tripgo/tour/create-tour
Hi, How to fix this on mobile?https://prnt.sc/vRPeuGHH9_wU I need it just like in the demo: https://prnt.sc/j6bO4dHBAHwy
Hi, It is problem in your elementor. You can add with 100% for column in mobile.
I’ve just uploaded demo and changed nothing. Why is a problem with my elementor? what should I change? How to fix it? Your answer is not helpful.
I managed the fix it by myself.
pre sale question:
1- Can system issue service voucher without showing the prices ? usually client will use this to present it to the service provider and we dont want to show the prices here 2- Is possible to add additional activities / tours in the tour destination that client might book and pay for it as additional or book it it separately ? upselling 3- Is it possible to do continues discounted sales with condition of dates, means any booking before 30 date of the tour will get 10% discount, any booking 60 days in advance will get 20% discount, and booking before 90 days of the tour will get 30% discount ? 4- Is it possible to have upgrade option in the tours or chose different type of services within the tour, for example: the tour with 4 stars hotels cost 500$, guest can click on upgrade to 5* hotels and pay 700$ for the tour ? 5- if i use the theme for 2 companies (2 websites) can they sell each other with Ical feature ? like each company sell their tours plus the additional tours from the other company … like API connection 6- is it possible to use it as well for B2B business, means give special auto discount for specific partners whom will use the system to book for their clients ? 7- what happened if guest didnt pay the remaining of the amount, or second deposit ? sending reminders ? will the system cancel the booking if client didnt pay the remaining of the money ?
Thanks
Hi,
1: You can add service voucher as discount in WooCommerce.
2: I think you can use feature like Resource or Service.
3: No it isn’t
4: No
5: The theme doesn’t support Ical feature.
6: No.
7: Nothing. The admin will check this.
Thanks!
Hello! How can I change the Google Map Location? Already connected with Google API but still does not work. Can you please help me 
Hi, Please make a ticket here https://ovatheme.ticksy.com/, Include your wordpress admin account in ticket, so we can check help you.
Hello there, is it possible to make the tour page only with Enquiry form, not both Booking and Enquiry in same time?
Yes it it. If you are using Elementor to make Tour page, you can disable Booking form in setting of Element.
Someone asked: “Hello. Can’t we set a fixed date instead of check-in check-out dates in the tour reservation form?” You replied “”Fixed date: Because the theme doesn’t support this.”
What does it mean? Yes or not? Thanks in advance.
It is “No”. We will consider to update this feature if have many customers requirements
Please.. How long time do you need?
Hi, We will have an update for this feature on this week
That’s great! If you will update me, I will buy it immediately. Thank you! Wish u a nice work.
Hi, We updated this feature. You can check demo here https://demo.ovatheme.com/tripgo/tour/copenhagen-to-helsinki-7-days/
Thanks so much. I though, me and the other users would like to have the booking date for a single day only, since it’s a theme for city tours, people will need to book a tour on one specific date – without check-in/checkout possibility: one calendar where people can book a tour on a specific date. I dont know if it is possible, but in my case I would just need to remove the check out option. Waiting for your kind feedbacks, I thank you again.
Hi, You can book tour for 1 day like our demo: https://demo.ovatheme.com/tripgo/tour/amsterdam-and-lake-ijssel-cycle/ and use CSS to hide check-out field at frontend. We can send CSS for you in this case.
Bought it! )) Thanks you. For sure I will request in next future some support.
Thank you!
Hi,
Is there the possibility for front end user submission?
No it isn’t
Hi, pre-sale question.
Can more options be added to the search filter? Instead of number of people, I would like visitors to be able to use a price filter, and add a search by tags (if tours can be tagged).
Thanks!
Hi,
You can create custom taxonomy and added it in search filter. However you only can add a custom taxonomy in search form: https://prnt.sc/ZZTxwwEcI3cJ
Thanks!
Hi, I just view theme demo I saw the booking checkout is automatic calculation, Can I set or remove it from booking form?
Do you want to hide total money in booking form ? If yes, you can use CSS to hide it.
Ah I mean the checkout date, I saw it is calculated when I pick a check-in date.
I would like the booking form only have basic info like name, email of customer and then submit it, form will send an email to me and customer. Can I customize it in your theme
An other explain At the tour detail, can I remove things as below when I setup the tour: - Remove Booking form, only use Enquiry form - Global discount and Special Time
Hi, Yes. You can use enquire form like here https://prnt.sc/04fOoTcrEVgF
If can, may you send me an demo account or screenshot a create tour Thanks
Hi, You can check this in documentation https://ova-themes.gitbook.io/tripgo/tour/create-tour
just purchased your theme. thanks
Thank you!
Hello. Can’t we set a fixed date instead of check-in check-out dates in the tour reservation form?
All of our tours take place once a year and on clear dates.
In addition, when we click on the “Book Now” button while booking the tour, I should be directed to the cart page, but it is not. What could be the reason?
By the way, I forgot to write. The mobile version of this theme looks broken to me. Why might this be caused?
https://www.doga.senkaturizm.com/tur/eskisehir-sazova-programi pageand footer
Hi,
- Fixed date: Because the theme doesn’t support this.
-Did you setup Cart, Checkout page in WooCommerce ?
-For Footer Mobile: it is problem CSS in Elementor. Please go to Elementor >> Tools >> Regenerate CSS button
I’ll try to fix the first problem myself, ok.
Second problem: WooCommerce has cart and checkout pages. However, it does not redirect to these pages. I changed the /cart and /checkout extensions and thought that was the problem. I reverted it but it didn’t fix it.
Third problem: I fixed the footer part. The method you mentioned worked. But the problem persists for individual tour pages. How do I fix it?
By the way, When Elementor edit is on the screen, everything looks fine.
But when we enter from mobile, it is broken.
Elementor: https://i.hizliresim.com/gft7o99.png
Hi,
- The Cart & Checkout Page: Please make a ticket here https://ovatheme.ticksy.com/ and insert your wordpress admin account in ticket, so we can check help you.
- “broken style”: it is problem CSS in Elementor. Please go to Elementor >> Tools >> Regenerate CSS button
Hello I have a few questions: - Can I customize the booking system to embed an external booking system calendar? - Can I unselected the dates part of the Search form? - Can we tag with other taxomy?
Hi
1: :Can I customize the booking system to embed an external booking system calendar”: Sorry I don’t understand you mean.
2: Search Form: “Unselected the dates part of the Search form”: Yes
3: You only can choose Activity or other custom taxonomy.
is it possible to customize the search form ?
What do you want to customize in form ?
When a user booking a date. Will that date be automatically unavailable or not?
Hi,
You can setup Quantity for a tour (Maximum of tour at a time). It you set 1, the tour will unavailable. If you set 2, 3, 100, the tour is available.
In our demo we set 200, so the tour is available.
Thanks!
Please send a screenshot of the part where this value is set
Check here https://prnt.sc/WAohdnv48ItC
Thanks . Do you add other maps like Open Street Map or Mapbox? Because Google, we have to buy api
Sorry Currently The theme only use Google
Hello, Congratulations for your new template, Great design, cool features and we wish you to have lot of sales.
Thank you!
