4638 comments found.
Hi,
I’m looking to purchase this theme but i see a menu issue on the demos.
When you resize your browser down so that the hamburger shows (happens on all browsers edge/chrome/firefox) then no main navigation menu will show when you click the hamburger, only the currency and language show – on mobile it’s fine and shows the mobile menu as it should
on the main, classic demo
Hi Friend,
Thank you so much for your comment, let us check on demo and update you.
We think it is not a bug because we are enabling “mobile menu” with different contents from Desktop version (don’t use Desktop data). If resizing screen without loading on real devices, the ajax code may not respond well if you don’t reload page.
Anyway, let us check carefully again and update you
Hi Friend,
Hope you are well. An update for the issue you mentioned, it is not a bug. As we explained in the previous comment. We are enabling “mobile menu” with different contents from Desktop version (don’t use Desktop data). If resizing screen without loading on real devices, the ajax code may not respond well if you don’t reload page.
no it doesn’t work on a page reload – check it on your own demo, refreshing the page doesn’t give the menu
Hello, can I use the template in Spanish?
Hi Friend,
Yes, you can use it normally, but you need an app to support you as the instruction from shopify. Shopify has a free app which our theme recommends it
After purchasing can the theme be used on more than one store?
Hi Friend,
Thank you for your concerning to the Ella theme
Our theme is one license one domain.
If you purchase 1 license of Ella for your site, and in the future if you are still continue to use Ella for the second store, the third store… you will need to buy the corresponding licenses (each store will have each of different theme license. If you have 3 stores, you will need to purchase 3 Ella themes).
Many thanks
Hi, I wanted to find out whether:
1) the theme allows me to create unique meta fields for each product. For example, I have some products that are lingerie and some that are say adult toys. Naturally, lingerie will have different meta fields to adult toys. For example, lingerie would have meta fields such as fabric type and adult toys would have meta fields such as power supply (i.e. batteries);
2) Is it possible to create a filter to filter products by meta fields?
3) When will the lingerie theme be ready? Ideally, I would like to use it.
Many thanks Minik
Also, the search bar is not working on mobile on the demo theme
Hi Minik,
Thank you for your questions
We have received the same these questions via email
Our team will check and will reply to your email address soon
Many thanks
i’m trying to update my theme to newer version buy i got this error: Error saving config/settings_data.json same thing with index, I got the same error
Dear friend,
Good day and hope you are doing well.
Thank you for contacting us.
Could you kindly tell us what version you are using?
1/ If your store is using Ella 5.1 or less and want to use Ella 6.0 or higher, you need to build your website again as using a new theme. We spent 1 year to build Ella 6.0, everything is built from scratch so hope you can understand for our difficulty and set up Ella 6.0 for your store.
2/ If your store is using from Ella 6.0 version and you would like to update to the newest theme source, you can follow this link to update: https://halosoft.gitbook.io/ella-documentation/installation/update-theme https://prnt.sc/z1XXzGhxgKotIf you have any difficulties, please help us to submit a ticket at this link: https://halosoft.ticksy.com/ so that we can support you in the best way.
Thank you so much.
Have a nice day!
Hello, it’s me again 
It’s possible to make a bundle with 2 or 3 same product ?
Like : Buy 2 have 1 free ?
Thx a lot for your answers
Hi friend,
Good day and hope you are doing well.
We are willing to support you.
Our team has checked but we regret that we can not handle it for you. But we have 2 cases similar to yours, you can refer if it matches your request:
1/ Product bundle: https://prnt.sc/nHtCqSNAc_aE
You can refer to this link: https://new-ella-demo.myshopify.com/products/naminos-dementus-a-dincidunto
2/ Product combo: https://prnt.sc/j7FTdZBEzORW
You can refer to this link: https://new-ella-demo.myshopify.com/products/dinterdum-lorem-condimente?fts=0
Thank you so much.
Have a nice day!
Hello, how I can edit Product Description for have the same result of your template ? To be honest I’m french and it’s not really clear for me. Thx a lot for your answer
Hi Friend,
Thank you for your question. Product description will be pulled from the wysiwyg editor in shopify product backend. You can style it with the format
Could you please help us to open a ticket here: https://halosoft.ticksy.com/ and let us know what product description of template you want to show the same, we will guide you
If I purchase – In how many store I can use this theme?
Hi Friend,
License policy for themes on Envato is single domain use. One license for one website. Thank you
Hello, when I upload my logo to the theme it appears smaller than what it actually is. How may I fix that?
Hi Friend,
To support you best for this request, could you please submit a ticket via Halo.Ticksy here: https://halosoft.ticksy.com/ so we can check it for you.
We are looking forward to receiving your ticket soon.
Hi there, Please have a look at ticket:3154029 Thanks!
Hi Friend,
We already found your ticket.
Our team will check and will reply to you soon.
Thank you
Hello, Before purchase i want know how is the updates done? Is it easy and fast? Do you have instructions to check?
Thanks
Hi Friend,
Thank you so much for your interest in our theme.
For the updating theme when theme release any updates, if you only use theme layouts, you can update and keep the same settings from the old theme source without doing again by copy theme file. Here is instruction for updating theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
But if you do custom codes for customization works, you will need to copy the codes you have done to the newest theme source.
There is a bug in the theme. When I scan your theme with Screaming Frog, I get multiple canonical errors. Please give an answer to this. I can’t open a support request. Since I don’t have time, I couldn’t find a channel to reach you. How can I solve this problem?
Description Pages with multiple canonicals set for a URL (either multiple link elements, HTTP header, or both combined). This can lead to unpredictability, as there should only be a single canonical URL set by a single implementation (link element, or HTTP header) for a page.
How To Fix Specify a single canonical URL using a single approach (link element, or HTTP header) for every page to avoid any potential mix ups.
Hi Friend,
Thank you so much for your comment. Could you please help us to send us an email to support@halothemes.com with an image or link about this so we can check immediately for this?
Can you share us the url you have checked too, don’t worry we will update you for this asap and if it has issue with theme, we will update asap
Hello, it’s possible to download all the pics from the demo Pet ? Thx a lot for your answer
Hi Friend,
Yes, you can save the images from demo Pet to use for your site, theme will not include demo images in the package but you can download from our demo because we are using from Freepik with our license
Thx for your answer. Yes I can download a lot but not all ( I make maybe an error ) . I ask for the background of ” Free Shipping / Easy Free return etc etc. This bloc is really really good !
can you send us an email to support@halothemes.com, we will send that banner to you
We would like to move our website to Shopify and we like your theme. All the photos of our products have a square format. In the demos in category pages the product previews are portrait format. Is it possible to set them in square format? Otherwise we have to rework all the photos and it’s a huge job. Thanks in advance
Hi Friend,
Thank you so much for loving our theme. For your question: Yes you can set up product images witj square format, it works well, we have theme setting to adjust the ratio even if you have both square and portrait format
Very fast response! I have suggested your demos to my customer, I am waiting for confirmation. I think we will be your customers very soon. I apologize for my bad English.
Hi friend,
Thank you so much. If you need any helps from us, please don’t hesitate to let us know by submitting a ticket via https://halosoft.ticksy.com/ Our team will be happy to support you
I m almost done setting up my store with Ella, all of the sudden I cannot add new blocks or sections. It gives me this error message:
“THEME SECTIONS Something went wrong. Try clicking Add section again. APPS No app blocks found The app block you’re searching for may not be available on this template. Learn more”.
Please find a way to fix this issue for me. Let me know what’s wrong with the theme and the steps to fix with your support.
Thanks
Also your support ticket link https://halosoft.ticksy.com/ is not working:
Hi Friend,
https://halosoft.ticksy.com/ works well now, thank you so much for notifying us this issue.To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance. It would be appreciated if you can give us an image or video about this issue so we can check it asap on your site, we cannot find it on our demo
We are looking forward to receiving your ticket soon.
Ticket Created.
Thank you for letting us know that
Our team will reply to you today
Many thanks
I’ve opened a ticket yesterday. Would you please respond it? #3150721
Yes, team will try to reply to you ASAP
Almost 3 days. Please…
Dear friend,
We replied to your ticket yesterday. Hope it finds you well.
We are waiting for your reply.
Have a nice day!
Hello, I have asked before in the comments and with a ticket but did not reply, so once again… My images in the description are not responsive, they become portrait, so the image looks very bad, whereas the desktop images are fine, please help.
Hi Friend,
Could you please send us your ticket number so we can check it asap?
3121701 , #3149329
3149329
Thank you for your information
Our team just replied to your ticket. Please you check it out
Hello, before we buy we have a question. Can you provide Figma file to your Ella theme?
Hi Friend,
If you need Figma file, when you purchase the Ella theme successfully, we can share you our theme PSD. PSD doesn’t included in theme package but we can share you if you need (only default home)
Thank you
Hi Friend,
Yes. this is possible
However, if you want to disable the pop up cart, this has to hidden in the code.
To support you, could you please submit a ticket via Halo.ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Thank you
Hello, one information. I have a shopify site already up and running with several active info products but I would like to change the template because I don’t like what I have aesthetically. Does changing template risk problems or that something stops working or is it just an aesthetic question? Thank you
Hi Friend,
For your information:
When you would like to change your current template to a new template, all your customization/ modification will lose, you have to rebuild your website again
Because every template will have completely different code structures and everything is built from scratch so hope you can understand this.
Thank you
Yes I know that changing templates changes customizations, but I guess it’s like woocommerce that products, categories and applications remain. True?
Yes. When you change new template, only lose customization, however, your products, categories and applications are remain. Don’t worry about this.
Ok thanks, sorry last question before my purchase. I use the app “Digital Downloads”. Is it ok with that? Thank you!
Hi Friend,
We don’t test all apps with theme because it has too many apps but we have used this app and it works normally. This is an app from Shopify to help you sell digital products
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