4647 comments found.
There is a bug in the theme. When I scan your theme with Screaming Frog, I get multiple canonical errors. Please give an answer to this. I can’t open a support request. Since I don’t have time, I couldn’t find a channel to reach you. How can I solve this problem?
Description Pages with multiple canonicals set for a URL (either multiple link elements, HTTP header, or both combined). This can lead to unpredictability, as there should only be a single canonical URL set by a single implementation (link element, or HTTP header) for a page.
How To Fix Specify a single canonical URL using a single approach (link element, or HTTP header) for every page to avoid any potential mix ups.
Hi Friend,
Thank you so much for your comment. Could you please help us to send us an email to support@halothemes.com with an image or link about this so we can check immediately for this?
Can you share us the url you have checked too, don’t worry we will update you for this asap and if it has issue with theme, we will update asap 
Hello, it’s possible to download all the pics from the demo Pet ? Thx a lot for your answer
Hi Friend,
Yes, you can save the images from demo Pet to use for your site, theme will not include demo images in the package but you can download from our demo because we are using from Freepik with our license
Thx for your answer. Yes I can download a lot but not all ( I make maybe an error ) . I ask for the background of ” Free Shipping / Easy Free return etc etc. This bloc is really really good !
can you send us an email to support@halothemes.com, we will send that banner to you
We would like to move our website to Shopify and we like your theme. All the photos of our products have a square format. In the demos in category pages the product previews are portrait format. Is it possible to set them in square format? Otherwise we have to rework all the photos and it’s a huge job. Thanks in advance
Hi Friend,
Thank you so much for loving our theme. For your question: Yes you can set up product images witj square format, it works well, we have theme setting to adjust the ratio even if you have both square and portrait format
Very fast response! I have suggested your demos to my customer, I am waiting for confirmation. I think we will be your customers very soon. I apologize for my bad English.
Hi friend,
Thank you so much. If you need any helps from us, please don’t hesitate to let us know by submitting a ticket via https://halosoft.ticksy.com/ Our team will be happy to support you
I m almost done setting up my store with Ella, all of the sudden I cannot add new blocks or sections. It gives me this error message:
“THEME SECTIONS Something went wrong. Try clicking Add section again. APPS No app blocks found The app block you’re searching for may not be available on this template. Learn more”.
Please find a way to fix this issue for me. Let me know what’s wrong with the theme and the steps to fix with your support.
Thanks
Also your support ticket link https://halosoft.ticksy.com/ is not working:
Hi Friend,
https://halosoft.ticksy.com/ works well now, thank you so much for notifying us this issue.To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance. It would be appreciated if you can give us an image or video about this issue so we can check it asap on your site, we cannot find it on our demo
We are looking forward to receiving your ticket soon.
Ticket Created.
Thank you for letting us know that
Our team will reply to you today
Many thanks
I’ve opened a ticket yesterday. Would you please respond it? #3150721
Yes, team will try to reply to you ASAP
Almost 3 days. Please…
Dear friend,
We replied to your ticket yesterday. Hope it finds you well.
We are waiting for your reply.
Have a nice day!
Hello, I have asked before in the comments and with a ticket but did not reply, so once again… My images in the description are not responsive, they become portrait, so the image looks very bad, whereas the desktop images are fine, please help.
Hi Friend,
Could you please send us your ticket number so we can check it asap?
3121701 , #3149329
3149329
Thank you for your information
Our team just replied to your ticket. Please you check it out
Hello, before we buy we have a question. Can you provide Figma file to your Ella theme?
Hi Friend,
If you need Figma file, when you purchase the Ella theme successfully, we can share you our theme PSD. PSD doesn’t included in theme package but we can share you if you need (only default home)
Thank you
Hi Friend,
Yes. this is possible
However, if you want to disable the pop up cart, this has to hidden in the code.
To support you, could you please submit a ticket via Halo.ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Thank you
Hello, one information. I have a shopify site already up and running with several active info products but I would like to change the template because I don’t like what I have aesthetically. Does changing template risk problems or that something stops working or is it just an aesthetic question? Thank you
Hi Friend,
For your information:
When you would like to change your current template to a new template, all your customization/ modification will lose, you have to rebuild your website again
Because every template will have completely different code structures and everything is built from scratch so hope you can understand this.
Thank you
Yes I know that changing templates changes customizations, but I guess it’s like woocommerce that products, categories and applications remain. True?
Yes. When you change new template, only lose customization, however, your products, categories and applications are remain. Don’t worry about this.
Ok thanks, sorry last question before my purchase. I use the app “Digital Downloads”. Is it ok with that? Thank you!
Hi Friend,
We don’t test all apps with theme because it has too many apps but we have used this app and it works normally. This is an app from Shopify to help you sell digital products
Hi, I bought this theme once before and I like it very much. Now I want to update another shopify website’s theme with ELLA. We use the SELLBRITE app on this website. Does the theme update cause any problems? Can we continue to use SELLBRITE with ELLA?
Dear Friend,
Thank you for purchasing the Ella theme.
Our theme is built with Shopify Standard. It works fine with almost Shopify apps.
With the Apps you asked in above question, when creating the Apps, their Developer will try to make it compatible with every theme on Shopify and if you have any trouble while integrating the Apps to the theme, please contact to the App Developer so they can help you and we think that they will understand their product better than anyone.
Thanks a lot
Hello,
We’re trying to use your Product Bundle mechanics based on your documentation https://halosoft.gitbook.io/ella-documentation/product-page/product-bundleBut we cannot seem to find this block in the Product page template. Screenshot – https://nimb.ws/EDzZJm Is there anything we’re missing by any chance?
Thanks!
Dear Friend,
Regarding your question
First, you have to follow the instruction in user guide documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle#01-set-up-product-bundle
Step 1: Set up Product Bundle
Step 2: Set up discount rate for Product Bundle
You only need follow our instruction above, product bundle will automatically display which you wanna show product bundle and you don’t have to set up it in Theme Editor. Don’t worry about this.
Thank you
How many are running on the newest 6.3 version? I’ve waited a bit to make sure all issues/errors are worked out in version 6.0
Hi Friend,
Can you tell us more details? There are no issues or errors, we are working on releasing new features, new designs, new things for theme and keep theme updated regularly.
You can use theme well and in the future if you don’t need the new things, you don’t need to update theme. Thank you, have a great day
Thanks for the reply. I was responding to comments in this theme when the new version came out. I’d like to take this version live but not if there are issues not worked out or a multitude of improvements coming. Upgrading is not easy now and takes hours of new work. I’d like to do it only once.
Thank you, but you should not wait now. Theme will never stop updating because it is a part of theme which makes theme grow better. As we mentioned above, we are working on new things for theme. You can either update in the future if you need the new things we will release or don’t update if you don’t need the new things
Thank you for the reply. I do like the new features and speed but want to ensure the functionality is without issue. I’m attempting to match current site settings now and seems many of the header, mega menu and footer options are gone. I thought there used to be 3-4 header, footer and menu choices. I may have missed something in the settings since everything has moved.
If you have any troubles and need our assistance, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ and describe the problem you are facing so we can easily help you.
We are looking forward to receiving your ticket soon.
Thank you
Thank you for the reply but I am unable to create a ticket in that support system without adding additional support time. My question was…. You asked that I create a ticket for my questions about setting up 6.3 to match my old store 5.1. I am not finding the previous options for setting up headers, footers and menu. Unless I am looking in the wrong place, it seems the new template is much more limited compared to 5.1. Please confirm.
Hi Friend,
If your support time has expired, you need to get our assistance, you can renew the support time at this link here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
In addition, regarding your questions above
We are available settings here for your reference:
1. Headers: https://prnt.sc/LyevaB3VG3x7
2. Footers: https://prnt.sc/B3F5Ig8-8O4u
3. Menu: could you please let us know what menu are you mentioning to?
- If header’s menu: we have option in theme settings like this https://prnt.sc/RUx0Z4U_eW3Y
- If footer’s menu: here is option for your reference https://prnt.sc/soLZiq46k_Id
In other words, the Ella theme version 6.0 was built from the Dawn theme with completely different code structures and compatible with Shopify 2.0. We are not able to match the Ella version 6.0 with Ella version 5.0.
When you wanna upgrade your current theme to newest version, you have to rebuild your website as using a new theme as well as we spent 1 year to build Ella 6.0, everything is built from scratch so hope you can understand for our difficulty and set up Ella 6.0 for your store.
Thank you
We are not seeing the same screenshots for the 6.3 install. In fact, the usual place to change header setups is not the same. I am assuming its the same for footer. Where do you go to choose the format like in 5.1?
Have you limited header and footer options in 6? I dont see same options we had in Ella 5.
Hi, if I renew support will you be able to help me install the updates and also get the header fixed? The logo won’t change sizes in the header 1 setting and the header 2 setting doesn’t allow full width so the navigation menu has to be much shorter. Will your support help fix this?
Hi Friend,
Yes, team will support you for this. After you renew support service, please help us to open a ticket to help you for this. Have a good day!
awesome, thanks!
Hello!
I was using a skin “Fashion Skin” on my website, however I am looking to update it to the new version but unable to find the same? Is the Fashion Skin changed to In Vogue?
Can I update it ?
Hi Friend,
Can you confirm with us you were using this layout: https://prnt.sc/0Y3BGuPY1CJa ?
If yes, it is In Vogue, we changed the name to be easy to follow and set up. You can upload with new theme source and apply this layout for your site by this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
Hi there!
So you have variant image grouping in your theme, but i just can’t find it. The theme documentation are not helping since one of them points so a General section but there is only 2 settings – the last one which is meant to be this option is missing. How can we activate this? And how to use? via image alts? Please help, thanks!
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Don’t worry if your support was expired
We are looking forward to receiving your ticket soon
I’M not worrying at all but it says that the support is expired and i need to extend or purchase a new license. Is this really posible that i cannot ask about a function? What happens if i’m asking this before the actual presale? I’M not asking you to change something just asking about a function which you suppose to have in the theme….
Dear friend,
If the issue you met come from our theme issue, we are willing to support you even the support time of your site has expired. You can comfortable to ask us anything you want.
Below is the step by step instruction to set up Variant image grouped.
- Step 1: Theme settings -> General -> Swatch For Option. Ex: https://prnt.sc/AcKmkmlNBogz
- Step 2: At Production Information, please choose Variant picker => Enable variant image grouped https://prnt.sc/N_Hv4MRbgbxw
- Step 3: Click Products section, then click on the product you would like to add Variant Images Grouped.https://prnt.sc/-RwdoxBvEhxQ
- Step 4: Copy the colors of Variant section https://prnt.sc/9siutrZSXOLZ
- Step 5: Click “Alt” on Image -> Paste Color on “Image alt text” section corresponding to the image.
https://prnt.sc/sYp2UM3R7L84 https://prnt.sc/Ggt_nx0qyvh5 https://prnt.sc/LT8YOUzKNMulHere is result:
https://prnt.sc/C4SVkgkjsWA_ https://prnt.sc/USWZHxBNGnObHope this helps!
Hi there, I have an urgent problem that needs to solved asap, please check TICKET #3144456. 3000 thanks!
Yes, Friend, let us check and help you asap. Love you 3000
The support helped to resolve the errors.
These are support replies.
=> This issue caused by using Banner Block in Main Collection. We helped you fix this issue on live source 6.2.3. - Please help us remove tag
in description to avoid getting 2 tags at the same time and don’t be affected SEO.
=> We helped you add setting for layout Collection Default. We will update this setting for the next update version.
=> Are you mentioning this setting? it still change when we choose width.
=> This is a minor issue on our theme. We fixed it for you. Thank you.
=> We adjusted it for you.
These issues which you resolved will also be resolved in Ella next version or not.
Otherwise when there will be next version then these errors will again occur.
And when you will release the next version.
Dear friend,
We included the code we did on your theme yesterday into our demo theme for the next update. Our team is concentrating on Right To Left (RTL) version for customers who are using Arabic language and need RTL version. This version might be released at the end of this month or sooner.
We definitely include all theme bugs for the new Ella update. Don’t worry!
Hi Friend,
Regarding your problem you reported
We optimized our theme code for the loading, using lazy loading images.
There are several factors impact your online store speed, including the following:
- Apps
- Third-party libraries and services
- Analytic libraries
- Theme code
- The number and size of images and videos
So please help us to optimize your product images, don’t use many apps on your site which are not important.
Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed
For the loading speed score, Ella has a large number of functions and designs, the score will be average, it cannot be compared to other simple themes.
Our another recommendation which we think will be good for you is to use this app: https://apps.shopify.com/avada-seo-suite and we will update this App in App Partner link in our documentation
This app is good, there are many our customers are using this apps because there are many factors affected to website speed not only theme.
For your information:
Currently, this App is having a program offer 20% when customers buy this App as well as optimizing loading speed.
Deal: -20% all paid plans for Halothemes users
Code: HALOAVADA
Valide: From 07/10/2022- 08/01/2023
Link to redeem: https://apps.shopify.com/avada-seo-suite
I’m not testing the speed of my site but the speed of your demo theme: https://new-ella-demo.myshopify.com/?fts=0
Dear Friend,
We think that you don’t pay too much attention to the score on Google Console. Because Google always updates everyday and every website has its own features, functions and several other factors such as theme code, number and size of images and videos, etc…In addition, we optimized our theme code for the loading, using lazy loading images. You don’t worry about this
Thank you so much
I want the description and page title as on this page https://mielemoda.com/collections/everlasting-delight
Please resolve this in next Ella Version
We received your ticket already. You can continue texting us via ticket for any request concerns theme. Thank you.
Hi Friend,
To support you best for this request, could you please help us submit a ticket via Ticksy here: https://halosoft.ticksy.com/ to get our assistance.
Don’t worry if your support was expired
We are looking forward to receiving your ticket soon
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