60 comments found.
I am having non stop issues… now my stockist page has an error code and isn’t showing the map and when my products sell out they no longer say “SOLD OUT” I’ve had to add these in manually to the product name… I will have to extend my support cover because I can’t afford to have these issues constantly without support to go in and fix them.
Hi. Please submit your request via support tab, we will check this issue and help you. Thank you
Hi. I have seen your support ticket and will notify the support team to prioritize your support. Thank you
price filter is not working. please reply fast. open this url: https://thejigyasashop.com/?preview_theme_id=137021685995
and go to collection page. then check. filter is not working properly. please tell me reason what’s the issue
Hello.
1 – We have supported you in the previous email. Please check : https://prnt.sc/vsZZUE5V0J1k
2 – You currently have a license to use the domain : https://outofedenbiz.com/ Have you purchased a second license for the domain https://thejigyasashop.com ?
Thank you
file size is 50.4mb but shopify limi is 50mb, unable to import. raised the ticket also in the support tab. please check.
Hello. We have responded to your email. In addition, this issue has also been mentioned in the FAQs in the support tab. Thank you
Hello, Purchased your theme. So is there is any possibility to import the demo content?
Hello. You can use the product data by importing the CSV file that we put in the “Sample data” folder. After importing all product images will be imported into your shopify store. For banner, slideshow, icon image data… you have to enter it manually. Themeforst forbids all authors from installing template data and theme packages because of image copyright issues. Thank you
How do I change the swatch colours to match the products?
Hello. Please submit your request via support tab, our technical support team will help you. Thank you
I have, I didn’t receive a response
Hello. Sorry for this late response. I have urged the support team to respond to you soon. We had just finished the holiday season so the support team had to handle a large amount of work. We will try to respond to you as quickly as possible after each email you reply to us. Sorry for this inconvenience. Thank you
price filter is not working. check this link: https://outofedenbiz.com/collections/all
I am waiting to your response. open this url: https://outofedenbiz.com/?preview_theme_id=132653285546 . then go to collections pages. price filter is not working
Hello. Sorry for late reply ( We do not work on weekend ). Please submit your request via support tab, technical support team will check this issue and help you. Thank you
pri
how can i add different homepages elements to one homepage ? is it possible ?
Hello. We don’t put all the sections into one theme package because of redundancy in code (Not good for speed loading and SEO). Of course if you are a shopify dev you can completely delete the redundant code. However, most of our clients don’t have basic knowledge of coding. If you need we will provide custom service for you. Thank you
Hi! We are very interested in this theme for a cosmetic website. But we need to know something about the product page. Could it be possible to remove the top banner from the drag and drop interface?
Thanks
Hello. https://prnt.sc/tisqoD1H-ieu —> Do you mean this image ( breadcrumb background ) Thank you
Yes, thank you
Hi. You can completely change another photo or delete it. In case you do not use images, there will be custom background colors for you. This customization is in the “Theme Config” function, not in the section. Thank. you
No SIdebar showing with sidebar in demo. Is that solved after purchase?
Hello. Thanks for your comment. We seem to have misplaced the link for the canvas sidebar form. The exact link is: https://nov-karl-3.myshopify.com/collections/face-serums?view=canvas
Anyway, Any errors reported by customers after purchase, we will thoroughly fix them. Please rest assured to use the theme. Thank you
Where to update the Quick view settings? https://prnt.sc/XVWaZ6D2LwQU
How to remove the product view option on the collection page? https://prnt.sc/q8RpbAEPjncc
How to remove the currency option in the side slide? https://prnt.sc/i4iVC10vazVR
Hello.
1. You can switch items in the details page here: https://prnt.sc/mPJBGoPaPnEC2. Currently we don’t have the option to toggle the layout on the gallery page, if we can log into your store we will write the code to hide it for you.
3. You can turn off currency conversion here: https://prnt.sc/yn5ehohn76OQAny information that needs support please submit your request via support tab
We will assist you faster.
Thank you
1. Its for only product page not for quick view.
2. Will Update you.
3. Its already disabled but its still showing label. https://prnt.sc/-hJ4vhQ2JqKN
Hi. Please submit your request via the link : https://themeforest.net/item/karl-beauty-cosmetics-shopify-theme/32330905/support
Our support team will help you
Thank you
Waiting for your reply. Request submitted already on friday as you suggested above.
Hello. We have checked your email and found that we have responded to you 3 days ago (November 5th) We have responded to the ticket via email: hiren@compubrain.in
Please check your email and response us.
Thank you
Not received that mail. could you send it to this email id rajat@compubrain.in
Hi. We done ! Thank you
Wishlist counter not updating in menu after adding any product in wishlist. check link of your theme https://nov-karl-1.myshopify.com/collections/new-arrival/products/classic-shirt-with-pocket?variant=39644396880037 and also check our website too https://nutrirasoi.com/collections/calculated-cookies/products/almond-sattu-cookies?variant=43649520632087
Hello. Please submit your request via email you provide us ( rajat@compubrain.in )
You can reply to the email we replied to you on 11/11/2022 https://prnt.sc/515LQQTYFc0XThanks
HI, i loved your theme, hence putting so many questions. Hopeful for you to answer them patiently 
1) Is it one time fee or there is any monthly/annual/recurring fee?
2) Can we add videos on product page, home page etc
3) Is this theme SEO capable, have faster page uploading speed
4) Do you offer free apps as well? Is there a link to access them
5) Can you swap between the layout (within the them) after buying the theme?
6) Do we get features like integration with popular social media website
7) Do we get lifetime free updates?
Is it compatible for all shopify plans?
9) It can be used in India without any additional charges or specific challenges?
10) After buying can you also provide services of building it from scratch till end?
Thanks a ton in advance !!
Hello
1 – You only need to pay a one-time fee, not a monthly fee
2 – Yes, you can
3 – Please experience the page loading speed on the demo. We use the images and videos on the Demo which are all high quality images but the loading speed is still very fast. Please do not use online grading tools because it is only approximate.
4 – All the apps we used for the demo are free and integrated into the theme (eg wishlist, search auto suggestion, Cart popup, Product Upsell, free shipping threshold … ) You don’t need any extra any fee to use the app that we used on demo.
5 – Layout swap is very easy, you just drag and drop in the backend
6 – We don’t understand what you mean by this question, please clarify.
7 – You get free support for 6 months. Not free lifetime support. After 6 months you can buy more support time or use our customized service
8 – Yes, of course
9 – This problem you need to see if Shopify service in India has any additional fees? We only sell themes, not shopify’s plans
10 – We always provide customized service for customers at a reasonable cost. Thousands of customers have used our service and left 5 stars. You can read all our customer reviews
Thank you
HI i want to run an ecommerce store for selling my cosmetic brand, which license i need to buy?
Hello. You just need to buy the Regular License. Thank you
Hi, i have posted 2 queries on Friday via support, awaiting a revert. thanks
Hello. We responded to you 3 days ago and have not received a response. Please check email inkryptis.xxxx@gmail.com Tickets are replied to this email. Thank you
yes got, sorry it went to spam
Make sure when people click on “Live Preview” the top right buttons “Purchase Theme” takes you back to this page, as its not currently set to anything.
Q – Can you change the fonts? for example when you click on a product and it says select the size, that might be too small for a customer is it possible to maybe increase it? (im new to shopify)
Q – is it possible to have a search bar box up the top right? so people can just click once and start typing instead of having to click twice?
Q – Can customer notes be taken off the product page and put into the checkout page?
Hello. Thank you for your comment. We will add the link to buy the theme to the landing page tomorrow (Currently we are out of business hours).
1 – Absolutely, we will help you with this problem about font
2 – This is customizable, but we won’t help with this for free. However the custom fee will be reasonable.
3 – You can turn off the customer note, but you cannot bring it to the check out page. We and no one can interfere with editing Shopify’s checkout page
Best regards
Link buy : https://1.envato.market/P0dove
Thanks for that. I love everything your theme has to offer, only the search how you have to type in the word, press enter, normally on themes you would just type it in and it would start searching straight away. Can this be done?
Hello. https://prnt.sc/JAD1sskFWJC- Do you mean keyword suggestion function? Our theme already has this function. In addition, you still need to Enter for the search engine to perform the search function and take you to the Search page. You can change the search function by displaying the search form in the header, this will need to customize the original design a bit. If you have requirements, we will provide customized service for you. Thank you
Awesome I see it working now. Thank you 
Can you also custom make other things, for example, “If I have over 40 it say “In stock”, but if I have below 40 it will say Hurry only 40 left in stock.”
Hello. This is completely customizable. However, the status line only applies to the total quantity of variants of a product. Cannot be applied to each variant separately (e.g. blue, red, purple, yellow…) Thank you
The status line I’m talking about is: ““If I have over 40 it say “In stock”, but if I have below 40 it will say Hurry only 40 left in stock”
Hello! When I try to upload a logo the image is blurry and the header size becomes wider. How can I fix this? Is there a specific image size I need to use? Thank you.
Hello. Please submit your request via support tab, our team will check this issue. Thank you
Perfect, thank you!
do you have teeth whitening theme >
Hello. Unfortunately, we don’t have any plans to make themes for teeth whitening products at the moment. Thank you
Hi Author, Is this a HTML template? Can we use this template without register to shopify? Thanks.
Hello. Unfortunately this theme does not have an HTML version. You can only use it with Shopify. However if you have a request we will create an HTML version for you. You can discuss costs with us by email vinovatheme@gmail.com Thank you
please fix the view of the text in the rectangle in 12 inch screen on the Group image special and also how can I change color of border in the Botton in the main slider https://dermamiracle-aesthetics.myshopify.com
Hello. Please submit your request via support tab, our team will help you. Thank you
nobody answer
Hi. Please double check your email. We responded to you yesterday (9am GMT+ 7) thank you
I answer back yesterday but I didnt have a answer
Hello . https://prnt.sc/3eImo8CsRqpJ We have responded to you. Please check your email. Our time zone is GMT+7 , sometimes we will reply you late, sorry for the inconvenience. Thank you
Hi Nova Creative – Can you support after purchasing this theme – if we have an issue with uploading it on shopify and customization and all
Hello
Yes, of course. If the theme has an error, we will help you fix it for free. Custom jobs we will provide service if you require ( Customization is not a matter of free support )
Thank you
Hi i would like to know how to add static ‘Add to cart’ buttons in product slider sections and collections pages , now in default its only available in hover
Hello. Please submit your request via tab support, our team will help you. Thank you
already submitted & waiting for replay
