76 comments found.
Hello, I see the last update of the theme was about 6 months ago. Is the theme still supported and alive?
Hi! Yes, theme is supported and alive. Thanks!
I’ve just purchased this theme and imported the demo and the slowdown is alarming. Is this theme not compatible with WPEngine? I’ve placed a support ticket but thought this information might be helpful to others as they’re considering purchase. Thanks. Great looking theme otherwise and well documented.
Hi! Thanks for the purchase. We got your ticket and we will answer as soon as possible.
I was looking through the documents and there was a link to a .psd file … when I clicked it the file was removed. Is there a new link for this file?
Also, when the theme was installed and demo content imported there were a lot of missing images that aren’t showing. Is this common?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. And we will send you link on PSD files – https://support.artureanec.com
Thanks!
Hello,
I have installed the Helpo | Charity & Nonprofit WordPress Theme, and I am experiencing significant slowdowns on the website. After some investigation, it appears that the “Helpo Plugin” is the cause of this issue. The loading times have become very slow since activating this plugin.
Could you please provide assistance or suggestions on how to resolve this performance problem? Any optimization tips or plugin updates would be greatly appreciated.
Thank you for your support.
Hi! Thanks for the purchase. Please create a ticket in our support system – https://support.artureanec.com/
how do i safely update this theme on my website? Is there an article that I can follow to update this theme on my website?
Hi! Thanks for the purchase. You can update theme using Envato plugin for update or manually – https://prnt.sc/x8-nBkVfAwFr
Hello, I can remove the sticky behaviour of the main headers? I don´t want the header visible all the time. Thanks in advance for your help!
Hi! Sorry for the late reply. Yes, you can. Thanks!
Hello, I am about to buy your theme but I have some questions. 1. Does your theme support the latest version of Wordpress and Elementor? 2. All the sections are made with Elementor, right? Can I edit them to my preference? For example, remove parts of the header, etc? 3. Does your theme support WPML? because I need to have the page in Spanish and English.
Thanks beforehand for your attention.
Hi! 1. Yes, we are prepare new update 2. No, some blocks you need edit using different settings. 3. Yes Thanks!
Hi guys, I’m really in love with your theme. I have some difficulties with “Polylang” and “Causes” panel, is it possible to translate the articles in those contents? Unlike the other sections I don’t have this opportunity, is there any option that I have to activate?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com/
Thanks!
Hello I purchased this theme awhile back and I am now using it however, the menu bar does not look like it does in the demo for monochrome5. Instead it has a black background and standard text. What could be causing this problem. A year ago I emailed support using the link Jan 3, 2023 didnt get a reply to that last message. Ticket #2242
Hi! Thanks for the purchase. We answered on your ticket. Please check – https://prnt.sc/zEDo8AuRsw79 You can create a ticket and we will try to help you. Thanks!
Thank you for responding. Unfortunately the message says my support has expired. sigh
Hi! You can renew support service to buy it. Thanks!
There is a conflict with this theme and Siteground Optimizer plugin and the Content Slider. When you activate Siteground Optimizer any page with the content slider loads incorrectly. Deactivate the plugin and site returns to normal.
Hi! it’s hard to predict how third-party plugins will work. Thanks!
We have updated the theme and give. This as broken the shortcode for the homepage donate button. Where can i update the shortcode for this button?
Hi! Thanks for the purchase. Please send this message by email. Provide screenshots and link on your website. Thanks!
I requested a refund on time but never received a response, why?
Hi! Thanks for the purchase.
Please read refund rules – https://themeforest.net/page/customer_refund_policy
Thanks!
Hello guys. The theme seems to not be compatible with the latest version of Elementor. Elements and section disappeared. I have had to rollback Elementor and that seemed to fix the issue. I tried upgrading to the latest version again and again elements and sections disappeared. My theme is up to date, I also disabled all other plugins and still the issue persisted.
Hi! We are woking on it. Please wait for theme update. Thanks!
Has this been updated?
Hi! Please provide temporary access by email. Thanks!
Please provide m the email address I need to send this to
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: /wp-content/themes/helpo/core/import/import.xml! Reason: http_request_failed – L’URL fournie n’est pas valide..
Support System seems not working
Hi! Thanks for the purchase. Please send message by email. Thanks!
mail sent
We will answer as soon as possible. Thanks!
Hello! Tell me please, do the fonts support Cyrillic? Interested in Ukrainian
Привіт! Нажаль цей не підтримує, але можна знайти в Google fonts подібний з підтримкою кирилиці. В шаблон інтегровані всі шрифти з Google fonts. Дякую!
Дуже дякую за відповідь. Планую купити тему 1го липня. Донати в Україні працюють?
Вибачте за довгу відповідь! Для нашої країни брали шаблон. Тут Ви можете ознайомитися з плагіном, який ми використовуємо – https://givewp.com Дякую!
Вельми дякую. Все круто. Ще питання, PSD для фото (той еффект що на сайті на фото) отримати від вас можна буде? Щоб все було у дізайні
Так, PSD та еффекти для картинок є. Треба буде прислати запит, ми відправимо Вам на пошту. Дякую!
Доброго дня! Кипили тему. 2 питання 1. Не з’вились сторінки там де PAGES 2. Не з’явились посилання в лівому сайдбарі
Як це відремонтувати?
Добрий день! Дякуємо за покупку. Створіть, будь ласка, тікет в нашій системі підтримки – https://support.artureanec.com/ticket/5117 Д
Hi, I have a an issue with pagination on events page, when i click 2nd page link it shows page not found ? i am debugging but i thought to ask here will save my time, my url for events page /events and i got to this page /events/page/2
Hi! Thanks for the purchase. Please create a ticket in our support system – https://support.artureanec.com/l
Hi, interested in buying, what plugin do you use for the popup of payment form when you click the donate button on the homepage.
Hi! Sorry for the late reply. The popup is the functionality of the theme, and the donation form was created by the Give plugin. Thanks!
Hi! I have the same situation as abumuslim1, error “This purchase code is already registered with another user”, I can’t leave a ticket. You can check?
Hi! Plese send us questions by email. Thanks!
tell me where to find the sources of causes slider? I need to change the path of the Donation button, but I can’t find the source
Hi! Please create ticket in our support system for better support – https://support.artureanec.com/ Thanks!
Can’t add purchase code, error “This purchase code is already registered with another user”. Although the purchase is in my profile
Hi! We found out that you don’t have support. Thanks!
IMPORTANT: When will the template be updated for the latest version of Elementor and Wordpress?
Thank you so much! Concerned Customer
Hi! Theme supports all latest versions of Elementor and Wordpress. Thanks!
