23223 comments found.
Hello, please kindly reset the purchase code so that we can use it on a new installation. I have tried to do it on your support site but not possible, I have also contacted you via Zendesk just in case. Thanks in advance.
Hello, @spotsfrance,
Could you please share the first 8 digits of your purchase code so that I will check it for you and reset it for you.
Regards, P-THEMES.
dc057b7b-**
Hello, @spotsfrance,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thanks for your swift reply! best,
You’re Most Welcome!!
woocommerce additional variation image not supporting this team in default wordpress theme working well but in porto theme having but not working carousel after selting the variation i deactiveted third party plugin after also same issues. im using this theme last 5 years but now some bug very sad.. this theme breaking wordpress default feaure..
Hello, @muprabakaran,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
support expired and need to reset my api key
Hello, @muprabakaran,
Which API key are you talking about? And why its need to reset?
Regards, P-THEMES.
Don’t know how to deactivated my now i enter purchase code showing error on using another website I’m not installed to any other websites so that reason i want to reset my purchase code
Hello, @muprabakaran,
Done: I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
thank you
You’re Most Welcome!!
hlo , on Home page my slider has 2 slides. i want to keep only one. how can i remove the other one. i tried whole day but did not find it.
Hello, @anuj01,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
ok can you just send me a video how to copy slide 1 and delete slide two , i will do it.. Thanks !!
Hello, @anuj01,
You can simply delete the Slider from your site and then import any of the slider on your site using the Porto Studio Functionality as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
How to add porto event in gutenberg editor. As their is no porto event element i can’t able to display it.. Query loop works but it is showing as post its not like an Porto element in VC or elementor.
Hello, @Deva89,
Sorry to say that but we do not have the Porto event element for now with Gutenberg editor, so you have to use the Query loop for now and there is no other way.
Regards, P-THEMES.
After updating the theme to the latest version i got some issues in the product page, the layout of the product page has been changed and I can’t see the (add to Basket) button. also the product details goes down and the button to add the product to the basket is disappeared !!
https://zinacouture.org/product/handwork-kloosh/Hello, @motahar,
Please make sure that your have updated the Porto Functionality and Page Builder plugin as well on your site, otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Dear P-themes, we have an issue with a menu loading after the latest Wordpress 6.1 update. When we hover on to the sub menu items it shows the infinite loading effect and sub menu items aren’t loaded. I’ve attached a screenshot showing that. https://prnt.sc/PKFbSoJdbhiP, but you can check it by yourself on our website https://baltresto.com. We have the latest Wordpress v. 6.1 and the latest theme v. 6.5.3.Do you have any ideas what is the root of the issue and what’re the options to fix it? We’ll be very grateful for your assistance. Thank you in advance!
Correct screenshot: https://prnt.sc/PKFbSoJdbhiP
Hello, @baltresto,
You have to go to Porto >> Speed Optimization Wizard >> Performance and disable the “Lazy Load Sub Menus” option: https://postlmg.cc/QFZ075qK save changes and check back to your site after removing the browser cache.
Regards, P-THEMES.
Hello P-Themes. Thank you for you quick response and support. This option worked for us well and issue was solved.
Sound’s Good!!
Recently i have update my theme and now site is down due to broken theme. again i downloaded the theme from themeforest but still same issue. you can view at https://or97.com
Hello, @imzlab,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Sure
Thanks
I have tried everything possible to remove the popup on the homepage. I imported using elementor.
I tried this https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/ and I did not see the modal box showing
I also did this Go to the Porto >> Template Builder >> There you will see the block of ‘Newsletter-Popup’ you can edit the block content or simply delete the block to remove the popup from your site but it remained.
Then I tried editing it directly from the front end and deleting. That just left the screen opaque when it loads.
So how do I get rid of it?
Hello, @dptrax,
1- Actually, for the Elementor page builder. Simply navigate to the Dashboard >> Porto >> Template Builder >> edit the “Newsletter Popup” block with Elementor there you will see the condition button as you can see in this image: https://postimg.cc/F7jNQS7k simply click on it and remove the condition from it check the image here: https://postimg.cc/YvGVHKXn then save settings and check back to your site after clearing the browser cache.
2- The second, way is also the same edit the page with Elementor open the navigator to find the “Modal Box” widget just like this: https://postimg.cc/LqBFcF5d simply remove this widget and save settings then check back to your site after clearing the browser cache.
Regards, P-THEMES.
The 2nd way did not work for some reason but No 1 worked. Was able to delete the condition display and that worked. Deleting the whole block or marking it as draft never worked.
All sorted now though. Thanks
Sound’s Good!! 
That my proposed solution worked for you…
Hello, I own the theme in my account, but I have already installed it on my old site and I did not use it and I want to use it on another site.. I tried to enter the support area and I could not, and I contacted you and did not reply.. I tried to recover the password and I could not .. So please cancel the linked site With the theme so that I can use it on another site, I think the old site is Zahran.info
Hello, @zahrance,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
I get the error below anytime I want to update the theme information using the theme option “There was a problem with your action. Please try again or reload the page”
Hello, @MatrixWebSolution,
That is because of your server issue, It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
So please contact your hosting provider and ask to solve it for you on your site.
Regards, P-THEMES.
popup menu
Hello, @fatihemregunes,
Yes you can, you have to set he Main Menu Type as “Popup” from Porto >> Theme Options >> Menu.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Yes, I know it opens as a popup. The sub-menus open sub-sub, but I want the sub-menus to open towards the side. Just like in the picture… https://i.hizliresim.com/ffb4pzs.jpg
Hello, @fatihemregunes,
Unfortunately, this is not possible as there is no such option in our theme for it, so this requires extra Customization OR you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
hi , it sounds silly but i cannot change the hover color for the main menu sub items, i have tried from the theme options but no success, can you check from where i can change it? https://prnt.sc/MmLsTa1VifWn
Hello, @rana_cronic,
Could you please share the URL of your site, so that I will check and further help you out with possible solutions.
Regards, P-THEMES.
Hello,
when i am trying to add the Currency Switcher to the menu or the header it cause a white page!
https://www.rostams.com/home/When I set Currency Switcher Position to Default it doesn’t show option to change the curreny in the homepage.. and when I set it to (In top Navigation) or (Main Menu) it cause a white page only.
Hello, @motahar,
Which plugin are you using for the Currency Switcher on your site? Are you using the very latest version of the Theme and Plugins on your site? If no then update and check back.
Regards, P-THEMES.
WooCommerce Multilingual & Multicurrency. No its Not the latest version of the theme, I will update the them and check again.
Thanks
Hello, @motahar,
Sure, please update the theme and plugins to the very latest version.
If you are using Child theme with Customization, then please check back with the Parent Theme.
Otherwise, please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you further on your site.
Regards, P-THEMES.
Currently the single product product_title, page title, article post full entry title is the H2, how do I change it to H1?
Hello, @ilikevitama,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hi I see that all the elements belong to wpbakery. Can I take elements of live copy in the elementor pro ?
Hello, @haraghon2,
First of all, thanks for showing your interest in Porto WordPress
No, you can not, but you can use all those elements in Elementor as well, you can use the Porto Studio Functionality and import all those elements on your site with Elementor page builder as well: https://postimg.cc/7J2ZYjG0
Please read our theme documentation here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
The only issue i m facing with your theme is that Porto Functionality plugin does have Auto updates Enabled feature , as shown in screenshot : PLs check
https://snipboard.io/gxmZJX.jpgHello, @anuj01,
But the latest version of the plugin is 2.5.2, so the very latest version of the plugin is already Installed on your site.
Regards, P-THEMES.
Out of stock status in product archives is not translatable. please review it. thank you
Hello, @byterland,
That is actually coming from the WooCommerce plugin language files, so you have to translate it into the Woo language files: https://postimg.cc/5XmMBcQx & https://postimg.cc/1VRW1T5K
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, how can I remove “Download” box in /my-account/ without using builder? Thanks
Hello, @cosmoweb,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.woocommerce-MyAccount-content .col-md-4.col-sm-6.col-12.m-b-md:nth-child(2) {
display: none !important;
}
Regards, P-THEMES.
Hi , In Mobile Version , Woocategory in shop Page comes in last after the products . Firstly , I want to know , how to make the woo category appear first in the WooCommerce shop page in Mobile. Second , I want to know , how to add the categories in filter , where the person clicks on filter and then all categories open up . Hope you understood my question . Thanks
Hello, @manishchahal,
1. Could you please share the screenshot and the URL of the page so that I will check it further and help you out.
2. Please explain it more clearly, if possible with some screenshots, so that I will check and help you out accordingly.
Regards, P-THEMES.
Almost exactly after one year the webpage stopped working properly. I am sure it is a coincidence, but after we updated to WP6.1 and updated theme and plugins, the PORTO theme encountered a fatal error so the webpage is non usable anymore. We are currently in a process of restoring the page but it was not the files but the database problem. It says it is compatible with new WP and plugins, but there are constant problems…
Hello, @lionshop,
Please restore the site and then try to update the theme and plugins manually and check back, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
