90 comments found.
In the Portfolio, when I enter the Author, the word “by” appears automatically. I’d like to replace it with another word, as the website isn’t in English. How can I replace it?
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Leitmotif Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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hi there: 1. How do I update the font in the navigation? (Home, About etc.) 2. is there a way to ADD a custom font, we want to add a similar font to our logo infoottext book font
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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is there a. way to add font to your template?
Hello,
Please take a look at this article.
Support
Edge Portfolio part of
Qode Interactive
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Is there any way to slow down the interactive sliding portfolio? https://www.loom.com/share/bee1c8667e5d4b3087491e209812ab7b?sid=3cc3d583-ad95-463a-b44d-68fa67b801e1
Also on mobile, the interactive slider only shows 3 and cuts off the third at the bottom, please advise on how to show the 3 for mobile if possible.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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HI there: your template is failing to upload into wordpress (please watch) https://www.loom.com/share/ff872756bd8740f584d48aa781c73233
Hello,
Thank you for reaching us!
You are most likely not installing the correct file. Please take a look at this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello! Can you deregister my product code so I can use it with my new domain, please? I no longer have access, nor know how to do it on my end. THANK YOU!!!
I emailed the support team with my product code and email. Thanks!
Hello,
Your purchase code is now deregistered, and you should be able to use it again.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I’ve purchased this theme a while back and made an attempt to install it on wordpress myself but it was ultimately tough for me to figure out. Now recently, I’m working with a web developer to install the theme and I’m getting a message that says, “the code was already used to register another domain. Please deregister your code there so that you can use it to reigister here.” I’m not sure how to do that, the theme isn’t activate on my wordpress, so don’t know how to fix it. Any support? Thanks
Hello,
Thank you for reaching us.
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
We have deregistered your purchase code remotely, and you should be able to use it again.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hey guys, The video preview on mobile is very small. Is there a way that I can increase the size on mobile devices?
Hello,
The lightbox size can be increased with some custom css and our support agents can assist you with this. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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I figured everything out, but one moment tormented me. “Button” element. I need to align it to the center, but there are only “right” and “left” options. I tried different options, tried to enclose the button in the central column of the table. But it still shifts a little in one direction. How can this problem be solved? Or am I doing something wrong?
Hello,
The button will inherit the alignment option set in the row or Elements Holder Item.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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any plans of updates….also does it support latest version of wpbakery and wordpress…
Hello,
The theme is supported and it will continue to be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with the latest version.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do you change “Related Posts” at the bottom of each blog? It just defaults to the last 3 blog posts and I can’t find a way to change it to associate better to “relate” ie: category or whatever.
Hello,
The related posts cannot be set manually. Alternatively, you can hide related posts and add a blog list with posts you need in the blog post content.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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How can I update the plugins included with this theme as I don’t see a updated download in my purchase (Leitmotif 1.4 has Slider Revolution 6.5.24 instead of 6.7.0 / WPBakery Page Builder 6.9.0 instead of 7.5)?
Hello,
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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I installed this on a test domain which i am not using anymore please de-register Thank you.
and i need to de-register from old domain i dont have that working anymore. can you do that ASAP.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
Qode Interactive
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I have had this theme for several years now, all of a sudden it is not working correctly, video is not lining up in the row, it’s using two different players even though the code is exactly the same and the theme dashboard says something different than the PHP scripting. My host says it’s not on their end. I am hesitant on spending more money on support if I am going to get non answers like my hosts. Is this something the creator can help with if I re-up my support?
Hi there,
Could you please provide us with your website URL so we can check this.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Is the landing page an option to use in the theme or is it only to for the purpose of the demo?
Hi there,
After you purchase our theme, you will be able to import the content and you will get all the pages you saw on our live demo, as well as landing page too.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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how can edit in version mobile ?https://www.webpagescreenshot.info/#v2=qyJxD38lm
and where is the FRONT END edit wpbakery
Hi there,
Please take a look at the following article about Frontend editor.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Is there a way to disable the header / menu on certain pages?
Hello,
You can set page to have “Coming Soon Page” template (please see screenshot). Pages with this template can be edited with WPBakery page builder like regular pages, however, the header won’t be shown on the page.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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How come our horizontal portfolio is not able to scroll to the right to reveal the rest of our portfolio items?
Hi there,
It is a bit hard to tell from here and best practice would be to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
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Is the license to update the plugin WPBakery page builder included with the template license when a new version is released?
Hi there, Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I would like to report a bug and request a fix. This is not a support request, it is a broken feature of the theme that doesn’t work, so I don’t think I should have to renew my support. The “read more” buttons on my homepage do not work on desktop. I tested in Chrome and Safari on Mac. They work on my iPhone using Chrome and Safari, but they do not work on my Macbook. The homepage is using the “Portfolio Scrolling Showcase” with read more buttons enabled. Can you please fix this?
Hi there,
Thanks for writing in! Could you please provide us with your website URL so we can check this.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Thank you! Could you please first update the theme and its plugins according to this tutorial here.
Also, turn off your third party plugins, especially Autoptimize, clear cache and try it out once again.
We do hope this helped and keep us updated on this.
Support
Edge Portfolio part of
Qode Interactive
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Updating the theme worked. Thank you!
Hi there,
We are glad to hear this
Support
Edge Portfolio part of
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