4647 comments found.
Hello, Is it possible to show the order count or number of sales per product in the home page and in the product detail page?
Hi Friend,
We think we understand your request , however, do you have any sample site for our reference how does it show and is there any special function for it?
can I have your support email address so that I send the customization request? I need some customization in the theme
I have open a ticket for the customization request on your support desk website
Dear friend, thank you so much for submitting a ticket for us. Our team will verify your request and will keep you updated asap via your ticket.
Have a nice day 
How do i add the rotating banner at top of header, like sale 50% off, something similar to the one you have about Black Friday sale.
Dear friend,
Good day and hope you are doing well.
Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Thank you so much.
Have a nice day!
Hi Ella theme support, Thank you for this wonderful theme. I love it. One question is, how can i custome the ADD TO CART button for the items in my collection pages? I could edit the ADD TO CART button in the PRODUCT page but only the color and not the design e.g from recatangular to a bit ovalish shape…. But for the items in the Collection pages, I can not edit the color or shape or anything…how and where to do it please?
Dear friend,
Thank you about your love for our theme.
Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Thank you so much.
Have a nice day!
Quick question before I purchase the theme. Do you guys have option to show the variants beneath the product cards on the home page and collection page?
Dear friend,
Thank you for contacting us.
In home page and collection page only show swatch color https://prnt.sc/37Oni1irzDiq
If you want to show all variants, on the homepage and collection page you choose quick add to show https://prnt.sc/xeGhEnlpog7F
On the product page, this function is available on our theme.
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can follow it easily.
Thank you so much.
Before purchase
-Does the theme support aut0 currency or multiple without shopify payment? or is the theme reliant on shopify payment to show the correct currency? -Does the theme depend on shopify geoloaction to display currency?
I do not see this in the documentation, it only shows basic settings i believe
Hi Friend,
Yes, theme has its built-in multiple currency function and auto currency function
You can see more information here: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-currencies
How do you remove the following from the cart page (under product names): “Limited quantities. Checkout now to avoid losing your deal”
Dear friend,
Our team will be happy to verify your request via Ticksy tool. Hope you could submit a ticket here: https://halosoft.ticksy.com/
BUG: on 6.2 on mobile the menu duplicates the items in the menu each time you click it
Hi Friend, thank you so much for your report but can you share us a screenshot for this or let us know how you tested it so we can follow? We don’t see the issue now. Thank you so much
Can you please provide guidance/code on how to increase the “Custom Logo Width”. The theme’s max is 200px and that makes my logo look small. I just need it to be set to 350px. Patiently waiting for your response. Thanks
Hi Friend, yes we will help you. Would you want us to send you an email for the instruction or paste the instruction here?
What is the header number you are using now?
You can just paste it here. I’m using Header 05
This is rather urgent. Thanks
Hi Friend,
So sorry for your waiting in the weekend time. Our team will give you instruction on Monday morning (tomorrow)
No updates as of today
Hi Friend,
Sorry for the delay. Hope you forgive us.
After discussing with our DEV team, the best way for us to support to increase the “Custom Logo Width” is access your admin site and make a change in code. We cannot send you an instruction because if we let you do it by yourself, we are afraid that your logo image will be broken.
Could you please:
1/ Submit a ticket here: https://halosoft.ticksy.com/ and choose Ella category to verify the purchase code: https://prnt.sc/tvYJxX_1xCvy
2/ Could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/1QFomFAra36Y
Plus, please provide us your store URL and protected password (if any).
Note: Please let us know which theme source you would like to make the change(s) on. Is it your live site or a backup theme (Backup theme is duplicated from your live site)
Hello, I’d rather not grant anyone access because this is for a fortune 500 client. And I’m familiar with coding and general web development, so you can send me the instructions and I’m sure I’ll be able to make changes myself. Or if you prefer, you can send via direct message on this platform. Thanks
Any updates on this
Hello Support,
One of my client purchased your theme but the theme has an issue with apply discount using the cart drawer as it is not apply the code when user click on checkout after apply the code in cart drawer.
I have checked your demo and it is not working in your demo as well.
Could you please update your code.
Thanks
Hi Friend,
Could you please help us to send us an image for this issue or tell us more details to support@halothemes.com to help you?
Or you can submit a ticket at the support forum below:
You can replicate the issue.
1. Preview demo. 2. Add any product in cart 3. Add discount code in cart drawer 4. Proceed to checkout
Where you can see the given code is not applying on the checkout
Thank you
Hi Friend,
Regarding this above case:
- As you have told that when your client applies discount using the cart drawer as it is not apply the code when user click on checkout after apply the code in cart drawer. We think that maybe your client has set up the wrong discount code
- For our demo: we tested and it is working normally. In other words, the discount code is set up by the theme. That’s the reason why during your test that you get an error
To determine this problem as well as support your client soon, could you please help us open a ticket via our support system here: https://halosoft.ticksy.com/ so our technical team can deeply check it for you.
We look forward to receive your ticket soon
Hi there. I have tried to send a ticket with screenshots of my images not loading on homepage or product page. Can someone please check for me I have given access and am waiting ticket. #3169017
Dear Friend,
We have received your ticket. Our team is going to reply to you via your ticket soon
Thank you so much
Product’s thumbnail photos are not displayed on the phone. Does anyone have this issue, I think this is serious issue for phone customers and need to fix asap.
Hi Friend,
To determine this problem, could you please help us open a ticket through our support system here: https://halosoft.ticksy.com/ and choose category https://prnt.sc/1bKZ943j2nr2 so our team can check it for you
Don’t worry if you support time has expired
We look forward to receive your ticket soon
I sent a ticket for this issue. I think this is a serious issue and it greatly affects mobile users. Hope you can help to fix it. Thank you so much!
Yes Friend, let us check and update you asap. We see the support time just expired, don’t worry we will reply to your email
Yes, I created a ticket and still haven’t saw your response yet. Thank you
We just replied to your ticket yesterday. Please you check it out
Thank you so much
Thank you, I sent a staff invite as your request. I hope you can help me resolve this issue to keep using new version of Ella theme.
Dear friend,
Thank you for creating an invitation for us.
Our team will keep you updated via your ticket number.
Thank you so much.
Hello, I’ve submitted 2 support tickets but I’m still waiting to hear back. Can you let me know how long it takes to respond to these?
Dear friend,
We just replied to you via ticket, please check it.
Thank you so much.
Have a nice day!
How do I make the animated scrolling announcement bar as you have on your example page? thanks
Dear Friend,
To support you best for this request, could you kindly submit a ticket via our support system here: https://halosoft.ticksy.com/ so we can check it for you.
We look forward to receive your ticket
Thank you
Hello Halothemes,
I added the bundle discount option succesfully but the edit option does not appear in the editor. I followed the instructions and also the product description option and review does not appear in my theme. it is a fresh added theme i rebuild my website on it, because i was still on the 5.0 ella. Hope you guys can help.
Dear Friend,
To support you best, could you please open a ticket via our support system here: https://halosoft.ticksy.com/ so our team can easily check it for you?
We look forward to receive your ticket
Thanks a lot
Hi,
In the newest theme version, I can’t find the “filter by tags” as shown in the instructions : https://prnt.sc/1BFP4bdj9uBUDear friend,
In the newest Ella (Ella 6.4.0), both filter by tag and filter dynamic, you will use Shopify Search and Discovery app to use those functions.
https://prnt.sc/C5uzPGq2BsGCIf you have any difficulties with this, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you.
Thank you so much.
Hi,
I was wondering where can I find instructions on how to add special notes input field on product page (like the input text field on this page: https://new-ella-demo.myshopify.com/products/naminos-dementus-a-dincidunto-2)
Thanks,
Hi Friend,
Thank you for your question
You can follow our instruction here to set it up for your reference: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields
Hope this helps you!
In other words, if you have any troubles regarding setting up, you can open a ticket through our support system here: https://halosoft.ticksy.com/ so we can help you.
Many thanks
Thank you for the link, however the documentation doesn’t give any examples or instructions to what code to enter to create the input field or how to enter it. Also what is the difference between variant metafields and product metafields?
Hi Friend,
Can we discuss with your more detailes about this via email?
Our email is support@halothemes.com or submit a ticket below:
Can you help with a CSS code or any way I can highlight a single navigation menu item. Thanks
Dear friend,
Do you mean to change color for a single menu item?
Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/
Could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/1QFomFAra36Y
Plus, please provide us your store URL and protected password (if any).
Note: Please let us know which theme source you would like to make the change(s) on. Is it your live site or a backup theme (Backup theme is duplicated from your live site)
Thank you so much.
How do I bypass the maximum product limit on the product block?
Dear friend,
Thank you for contacting us.
Yes, we will help you make this change.
Could you kindly help us submit a ticket at this link: https://halosoft.ticksy.com/
Thank you so much.
Have a nice day!
Does the theme support RTL ? if yes i wanna see the demo
Hi Friend,
Yes, theme is supporting RTL. We don’t enable it on all demos yet, you can test here: https://new-ella-demo.myshopify.com//?fts=0&preview_theme_id=123788394586
It’s not available on all demos online but is it available if bought theme ? Or you just bring the rtl to 1 option only?!
Yes, when you already bought the Ella theme, you only need to download package and install it according our instruction so you can use RTL feature. You don’t worry about this.
In addition, if you need it now to purchase theme, you can purchase theme and contact our support team here: https://halosoft.ticksy.com/, we will help you.
Thanks a lot
I can not find the index.json file in edit code. This file cannot be searched, only index.liquid
Hi Friend, you are using ella 6?
It is index.json: https://prnt.sc/LH_LQHZxbKTb
There is no index.json in child theme. I can’t wait too long, so I rebuild my store with ella 6.4. But unfortunately, something wrong, products image can’t loading in home page. I submitted a ticket two days ago and haven’t received a response yet. Waiting makes me anxious.
Hi Friend,
Our Team have replied to you via Ticksy.
Your ticket came at our weekend time (Saturday) so we are sorry for the delay.
Our team will verify your issue and will keep you updated via Ticket.
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