4639 comments found.
I added afterpay as a payment option, but I dont see the notification on the product page like on the screenshot (see link). How do I get it to display on the product page. Please post instructions on here. Thanks: https://ibb.co/Rb5qPDT
Dear friend,
Could you kindly help us submit a ticket at this link https://halosoft.ticksy.com/ so that we can check it for you?
Thank you so much.
I don’t understand why do I have to purchase support when basic functionality of the theme is broken. When i use header 5, mega menu items do not work as intended, where as with other headers they do.
Hi Friend,
We think it may have the missed steps when you set up menu. To know exactly about this, could you please help us to send an email to support@halothemes.com and create for us a staff account so we can help
you replying too slow on ticket page but here too fast, so there’s no support after purchasing the theme ?
Dear friend,
Our team is replying to your ticket.
No worries! we won’t let you be alone when using our theme.
The support time frame will take around 24-48 hours. Also, we use comments for fast requests only. With a ticket, your store information will be protected because it is a private ticket.
Thank you so much.
HI the theme is loading too slow.. i have also raised a ticket on your portal for the same… pls check and reply asap.. as its a bit urgent. Thanks!
Hi friend,
Thank you for contacting us.
We just replied to you via ticket #3178240, please check it.
Thank you so much.
Have a nice day!
hi I have replied back.. can you please check and revert again!
Reply on ticket is really slow.. guys please improve your TAT.. website loading slow is a serious issue and needs to be fixed asap..
We are sorry for keeping you waiting because of the weekend time. Our team will try to reply back to you asap on Monday. Thank you for your sympathy
Can someone please reply to my ticket its been 3 days for it.. and i know it was a weekend but friday morning i had sent and today is monday afternoon still there is no response… please improve your support department…
Hi friend,
We just replied to you via ticket, please check it.
Thank you so much.
i have replied back as well.. pls check and reply…
We just replied to you via ticket, please check it out.
Hi there, is it possible to test a theme before buying in editor to see all the options and settings?
Dear friend,
We provide a virtual product, therefore, you can test our theme directly on Demo theme and get an overview in Theme editor via our Ella user guide: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
If you have any questions about our theme, please feel free to list us your request and send it via https://halosoft.ticksy.com/. Our team will be happy to answer you.
Thank you so much.
Hello, thank you for the response. I am a bit consufed – the link you gave me is just a guide how to install the purchased Theme. I can’t see there any links to Demo files 
Can you please help?
Dear friend,
It seems like you misunderstanding our mean.
We don’t offer trial demo for testing theme, however, we have an Online Documentation for you to have a close look at our Theme Settings. In this Documentation, we listed a very details the theme’s info such as Full theme features, Changelog,....https://prnt.sc/M96t3UVy86la
Hope this makes sense to you 
Have a nice day!
I am working on 6.4 now and it seems the configuration of the brand page and 404 page have changed. You cannot pick vendors like you could in 5.1 and have to create an entire brand page. Also, how do you change the wording on the 404 page? I dont see any configuration for this when working on the page.
Dear friend,
We have instruction with very details in Ella user guide for creating Brand page and 404 page. Could you please follow the step by step instruction here:
- For Brand page: https://halosoft.gitbook.io/ella-documentation/page/brands-page
- For 404 page: https://halosoft.gitbook.io/ella-documentation/page/other-pages/404-page
Hope this helps!
Thanks for the reply but I dont see where the new version allows us to change text within 404 page. That is not explained within your documentation or on the 404 page.
Dear friend,
Good day!
Do you mean that you would like to change the text of “404 page” to another text? If yes, please follow this screenshot: https://prnt.sc/uYwgA3_NelNL.
Hope this helps
Hi, what about max_execution_time?
Dear friend,
Please forgive us if we misunderstood your request. We are not sure about max_execution_time as you mentioned. Normally, this issue will happen on wordpress platform. So, it would be great if you could give us more explanation about this issue?
Could you please submit a ticket via https://halosoft.ticksy.com/ and choose the category name of the theme you are using and then send us any request about our theme.
Thank you so much.
Je vous ai contacté via votre plateforme, n’ayant pas de retour à ce jour je vous contacte ici
Je souhaite la même mise en page que https://new-ella-demo-11.myshopify.com/?fts=0 dans les détails. Comment faire ? Merci
Dear Friend, Forgive us to use English to reply you. To help you apply the homepage you want when Ella has multiple layouts, you can follow this instruction to apply that homepage for your store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
Team will check and reply to you ticket asap
OK c’est bien ce que j’ai fait sauf qu’il y a un bug : https://new-ella-demo-11.myshopify.com/?fts=0&preview_theme_id=123360804915
merci
C’est réglé merci
Thank you so much!
Have a nice day!
Please continue contacting us via the ticket number you submitted. Our team will be happy to support you.
Hello, I am looking for a theme whare I can get 2-3 major things that I required on my website I have to share some screenshots about the features so what is your Email Address to contact you regarding this
Dear friend,
Good day
Yes, please feel free to contact us via email support: support@halothemes.com OR submit a ticket via https://halosoft.ticksy.com/ and choose “Presale purchase request” category to send us any request about our theme.
We are looking forward to hearing from you.
Dear Friend,
Thank you for your questions
1. Currently, we have recommended T Lab – Al Language Translate app, this is free App from Shopify, you can refer it here: https://apps.shopify.com/content-translation
In addition, if you want to use any other Apps, you can go to Shopify and search it, because there are many Apps recommended from Shopify, we are not able to test all of them.
Also if you have any trouble while integrating the Apps to the theme, you contact the App Developer so they can help you and we think that they will understand their product better than anyone.
Moreover, you can find the language file to translate to other language here: https://prnt.sc/klwBsmUGPXVW
2. It would be helpful if you could provide us sample site is showing a price calculator feature? Our team will take a close look at this feature.
i want to make two languages site, what’s the recommenced/compatible App to doing this ? also where i can find the language file to translate to other language ?
Dear Friend,
Thank you for your questions
1. Currently, we have recommended T Lab – Al Language Translate app, this is free App from Shopify, you can refer it here: https://apps.shopify.com/content-translation
In addition, if you want to use any other Apps, you can go to Shopify and search it, because there are many Apps recommended from Shopify, we are not able to test all of them.
Also if you have any trouble while integrating the Apps to the theme, you contact the App Developer so they can help you and we think that they will understand their product better than anyone.
2. You can find the language file to translate to other language here: https://prnt.sc/klwBsmUGPXVW
Hope this helps you!
Hello, Is it possible to change the domain? Should I contact you to transfer the licence to the new domain name. Thanks.
Dear friend,
Our theme is one license one domain.
You purchased 1 license of Ella theme for your site, and in the future if you want to use Ella theme for the second store, the third store… you will need to buy the corresponding licenses (each store will have each of different theme license. If you have 3 stores, you will need to purchase 3 Ella themes).
Thank you for your answer. I know the licence requirements. I mean cancelling my domain and project. I am asking how I can use in a new project my licence. (One license and one domain)
Hi Friend, Yes you can use the license on another store when you remove/ cancel our theme on your previous store. You can download theme source and upload to use it on new domain. Please help us make sure you remove theme from old domain
i want to make two lang site, what’s the recommenced/compatible to doing this ? also where i can find the language file to translate to other language ?
Dear Friend,
Thank you for your questions
1. Currently, we have recommended T Lab – Al Language Translate app, this is free App from Shopify, you can refer it here: https://apps.shopify.com/content-translation
In addition, if you want to use any other Apps, you can go to Shopify and search it, because there are many Apps recommended from Shopify, we are not able to test all of them.
Also if you have any trouble while integrating the Apps to the theme, you contact the App Developer so they can help you and we think that they will understand their product better than anyone.
2. You can find the language file to translate to other language here: https://prnt.sc/klwBsmUGPXVW
Hope this helps you
Hello, Is it possible to show the order count or number of sales per product in the home page and in the product detail page?
Hi Friend,
We think we understand your request , however, do you have any sample site for our reference how does it show and is there any special function for it?
can I have your support email address so that I send the customization request? I need some customization in the theme
I have open a ticket for the customization request on your support desk website
Dear friend, thank you so much for submitting a ticket for us. Our team will verify your request and will keep you updated asap via your ticket.
Have a nice day
How do i add the rotating banner at top of header, like sale 50% off, something similar to the one you have about Black Friday sale.
Dear friend,
Good day and hope you are doing well.
Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Thank you so much.
Have a nice day!
Hi Ella theme support, Thank you for this wonderful theme. I love it. One question is, how can i custome the ADD TO CART button for the items in my collection pages? I could edit the ADD TO CART button in the PRODUCT page but only the color and not the design e.g from recatangular to a bit ovalish shape…. But for the items in the Collection pages, I can not edit the color or shape or anything…how and where to do it please?
Dear friend,
Thank you about your love for our theme.
Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you?
Thank you so much.
Have a nice day!
Quick question before I purchase the theme. Do you guys have option to show the variants beneath the product cards on the home page and collection page?
Dear friend,
Thank you for contacting us.
In home page and collection page only show swatch color https://prnt.sc/37Oni1irzDiq
If you want to show all variants, on the homepage and collection page you choose quick add to show https://prnt.sc/xeGhEnlpog7F
On the product page, this function is available on our theme.
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can follow it easily.
Thank you so much.
Before purchase
-Does the theme support aut0 currency or multiple without shopify payment? or is the theme reliant on shopify payment to show the correct currency? -Does the theme depend on shopify geoloaction to display currency?
I do not see this in the documentation, it only shows basic settings i believe
Hi Friend,
Yes, theme has its built-in multiple currency function and auto currency function
You can see more information here: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-currencies
How do you remove the following from the cart page (under product names): “Limited quantities. Checkout now to avoid losing your deal”
Dear friend,
Our team will be happy to verify your request via Ticksy tool. Hope you could submit a ticket here: https://halosoft.ticksy.com/
BUG: on 6.2 on mobile the menu duplicates the items in the menu each time you click it
Hi Friend, thank you so much for your report but can you share us a screenshot for this or let us know how you tested it so we can follow? We don’t see the issue now. Thank you so much
Can you please provide guidance/code on how to increase the “Custom Logo Width”. The theme’s max is 200px and that makes my logo look small. I just need it to be set to 350px. Patiently waiting for your response. Thanks
Hi Friend, yes we will help you. Would you want us to send you an email for the instruction or paste the instruction here?
What is the header number you are using now?
You can just paste it here. I’m using Header 05
This is rather urgent. Thanks
Hi Friend,
So sorry for your waiting in the weekend time. Our team will give you instruction on Monday morning (tomorrow)
No updates as of today
Hi Friend,
Sorry for the delay. Hope you forgive us.
After discussing with our DEV team, the best way for us to support to increase the “Custom Logo Width” is access your admin site and make a change in code. We cannot send you an instruction because if we let you do it by yourself, we are afraid that your logo image will be broken.
Could you please:
1/ Submit a ticket here: https://halosoft.ticksy.com/ and choose Ella category to verify the purchase code: https://prnt.sc/tvYJxX_1xCvy
2/ Could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/1QFomFAra36Y
Plus, please provide us your store URL and protected password (if any).
Note: Please let us know which theme source you would like to make the change(s) on. Is it your live site or a backup theme (Backup theme is duplicated from your live site)
Hello, I’d rather not grant anyone access because this is for a fortune 500 client. And I’m familiar with coding and general web development, so you can send me the instructions and I’m sure I’ll be able to make changes myself. Or if you prefer, you can send via direct message on this platform. Thanks
Any updates on this
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