120 comments found.
Wp Bakery is asking me a license to see the template library. Where I can get the license? I thought it was included in the product. Also, the version of Wp Bakery is updated but in your archives still not.
Hello,
The theme includes the WP Bakery plugin that you can use through our extended license. A theme cannot offer licenses for a third party plugin. The template library is a feature WP Bakery developers are offering just for their direct clients. You should always install the included plugins through the auto-install notifications in your dashboard, directly from our server. This way you will get the version compatible with your current theme version. All the best.
Hello!
Please update changelog: https://curlythemes.com/support/docs/dentist-wordpress-theme-documentation/
Thank you! Tom
Hi Tom,
This update includes only minor bug fixes and plugin updates. You can safely update the theme without worries. All the best.
Hi, which is the best cache plugin that is compatible with the theme?
When will you respond with an estimate???
Hello,
We do not have a recommended solution, as far as we are aware there are no issues with any of the popular plugins like WP Rocket, WP Super Cache, W3 Total Cache, etc. You can use your favorite plugin and it should work fine. All the best.
HELP!!! The theme worked perfectly for 4 years but a few days ago the following error appeared and the site is no longer visible:
ERROR: This theme did not load correctly and has been suspended within the admin backend.
What can I do?
Hello,
From the error message, it could be related to versions incompatibility. Please make sure you are running the current version of the theme and the included plugins. Currently, you should be running Dentist WP 1.2.17. If you encounter this with the current theme version, then it should be related to local settings or restrictions. In this case, your server admin should be able to help. All the best.
Hi. I like this theme – What about One Click Demo Installer – is it available in this theme?
Hello,
We are using the default WP Importer for all the content and there is one extra step if you want the slider. It is a pretty straight forward process, you can find all the info in our dedicated documentation chapter: https://curlythemes.com/support/docs/dentist-wordpress-theme-documentation/#importing-the-demo-content All the best.
Hello, I want to purchase this theme. I need a hero banner slider. Is that possible in this theme?
Hello,
Yes, the theme includes Slider Revolution plugin for free, which you can use to create any slider you need. We are using a home page slider in our demo as well. All the best.
Hi, Will there be an update soon that also supports WP 6.x?
Hello,
The current theme version is fully compatible with current WP 6.5+ versions, there are no issues reported. All the best.
Good day, Wordpress advised me to contact theme author asking about compatibility with the current WooCommerce version. Will it be available any time soon?
Hello,
The WP notifications related to WooCommerce compatibility are displayed if your theme version did not declare compatibility with your WooCommerce version, but this should not cause any functionality issues. Dentist theme has not been built for WooCommerce, but we are not aware of any compatibility issues with the current WooCommerce version, it should work fine. All the best.
Hello, I bought the theme and installed it on WordPress but i cannot make the website use the theme. When i click activate on the theme it does not make any changes.
Do you have any resources on how to actually implement the theme such that my website looks the same (and has the same structure) as the theme?
Hello,
Yes, you can read how the demo content can be imported in our dedicated documentation chapter: https://curlythemes.com/support/docs/dentist-wordpress-theme-documentation/#importing-the-demo-content If you need our help with the demo import process, please open a ticket with WP login info for your dashboard on our support platform. All the best.
Hi, we are customizing this theme for your client who bought it. How to remove “MENU” text in the mobile version and leave only hamburger icon?
Thanks
Hello,
You can change the text next to the mobile menu by changing the menu name. We can also give you a line of CSS to hide it, if you open a ticket on our support platform. All the best.
Hi, how i insert socials icons on footer like your sample page?
Hello,
The social icons can be added through a shortcode like this: [icon icon=”fa-facebook-square fab” size=lg] in a text or html widget at Appearance > Widgets > Footer Widget Area. If you need our help, please open a ticket on our support platform. All the best.
Hi,
we are working on our clients website who bought template.
The issue is Wp bakery accordion makes first letter Capital image: https://puu.sh/JOSYO/0a80f193bf.jpg
cannot find any setting anywhere to disable this,
thank you
Found how to make text normal instead of Capitalize: Customizer > Typography > H3, H4, H5, H6 > text transform
Hello,
We are glad to hear you found a solution. If you need our help in the future, please open a ticket on our support platform. It is much easier to troubleshoot this way. All the best.
Hi,
we are working on our clients website who bought template.
Stuck on the step on importing .wia file. How to do it?
When visiting Tools > Import we cannot import wia file.
For e.g: site.com/wp-admin/admin.php?import=wordpress
And documentation not showing exact how to import, https://curlythemes.com/support/docs/dentist-wordpress-theme-documentation/ thanksHello,
The WIE demo file can be imported with the Widgets Importer & Exporter plugin. It is a free plugin, this is why it is not bundled with the theme. You can go at Plugins > Add New and install it from the WP repository. If you need help with this or any other element of the theme, please open a ticket on our support platform. All the best.
Hello! I tried to email you a few days ago, but I am not sure if my email came through. Are you open for some freelance work, please? I’d need help with custom changes to this great template. Thanks in advance!
Hello,
We can not find any message from you on our platform. Please try to use this form: https://curlythemes.com/support/wordpress-customization-inquiry/ to send your request and we will reply as soon as possible. All the best.
Will do, thank you!
Hello. Is the theme compatible with PHP 8.0 or PHP 8.1 with no issues?
Hello,
Yes, the current theme version should work fine with PHP 8.0+ versions. All the best.
Great theme! Love it! just small question, how do I change (in child theme) the url of website logo (top left) ? Thanks a million!
Hello,
The logo URL is by default your home page. Is this not functioning correctly or do you wish to replace it with a custom URL? If you open a ticket on our support platform with more details, we can let you know the solutions available. All the best.
i wish to replace it
This would require changes in the files, please take a look at the logo.php file in the template-parts > header folder. If you need more info, please open a ticket on our support platform. All the best.
Theme looks great. Is it going to get Gutenberg optimised?
Whats your site speed? Your demo content’s speed is very poor. Do you have examples of your site hosted on good servers so I can check their speed?
Hello,
Our theme includes WP Bakery plugin for content building and it is designed to work with this builder. We do not offer support for Gutenberg. Our demo is not optimized for speed. If you use a tool for image optimization, a caching plugin and a good hosting package, you will get a better score than our demo. All the best.
In the v1.2.10 the Google Maps API key management is not working with the included WPBakery builder. (In other words: Map is not working)
Hello,
If you’ve added your Google Maps API key in the Customizer field and the map is not working correctly, please open a ticket on our support platform and we will help you troubleshoot the issue. Also, please check if there are any errors in page related to the Google Maps API key, as this could point to incorrect settings in the API key manager. All the best.
The “Eye Catching Button” link does not work on click. I have to deactivate the xtender plugin for it to work. Is there a work around to this issue??
Hello,
The button in our demo slider has a custom CSS class for smooth scrolling, because it sends to a section in the same page. Most likely you have changed the URL to a different page, so you need to remove the smooth scrolling class. All the best.
Hi. Is this team supports multilanguage? Including RTL. Best.
Hello,
For multi-language we recommend WPML. Unfortunately, we do not have RTL support for our products. The theme might function correctly by default, but for RTL we can not guarantee all elements will display correctly on all screen sizes. All the best.