121 comments found.
can this be use for multiple propeties like a hotel and b&b and an apamanrt all together?
Yes, our theme consists of all these demo pages.
I know the demo consist in many pages I can see that miself, ..My questions was …CAN I USE ONE OF THE DEMO FOR MORA THAT ONE HOTEL?
USE JUST ONE SCRIPT FOR MUSTIPLE PROPERTIES?
On a one site?
YES MY FRIEND, HOW HARD IS THIS TO UNDERSTAND? if I HAVE A HOTEL AND A HOSTED AND A B&B all 3 propeties .. can I list all 3 properrties using just one site ?
According to all our questions there are different answers. If you feel hard to answer, please don’t ask us!
We use Motopress Booking plugin in our theme for Booking and it uses the same logic for booking. More about here: https://motopress.com/documentation/wordpress/plugins/hotel-booking/
Ok I will as the question in a way that you can maybe undertand better. CAN I MANAGE 3 DIFERENT HOTELS USING JUTS 1 SCRIPT? OR I NEED 3 SCRITPS ?
If want to separate them – you need 3 themes for 3 different hotels
Yes thats was the answer I was looking for, thanks
I said before buying the theme. I’ll buy then. If i get good customer support. Now my website is not working nor am i getting any support from customer support.
contains with lot of bugs and malware. All time they reply of our query too late at least 1 day. They don’t know the value of time. Too much frustrated. Very very disappointed
Hello! We asked you to provide examples of malware from our theme archive which you’ve downloaded and installed. You’ve provided a checklist from your site. Your site can be hacked or not save plugins could be installed additionally.
So, we are not responsible for your site, your passwords, and the additional plugins you are using.
We can recommend only recovering your site from a last work backup and changing all passwords, disabling and deleting additional plugins you’ve installed (or checking them.).
We can recommend only this because this issue is not related to our theme and we don’t support it. Please check what is included in the theme support https://themeforest.net/page/item_support_policy
At the moment you are forcing us to solve your additional issues which are not related to our theme!
Thank you for understanding!
Dear Sir, I am just requesting you to give me solution. This problem is only solve by developer side. I just install only “tawk.to” plugin live chat pluging from wordpress site, not from another. “tawk.to” plugin is not first time i installed on website. Not even i can share my password with anyone. Please again i request to you. Please help me to solve website related issue.
hello, I want to use Polylang, I set the menus for the languages used, but when I move to the desired language it does not change, I disabled the theme and installed the twenty twenty-three theme and the functionality of the Polylang plugin worked. please help me to solve the problem. Thank you !
Hello! Please check of how to use Polylang plugin https://polylang.pro/doc-category/getting-started/
languages are configured.pages are set. but the current language is not set
Dear Team Please help me to solve the issue:
1 How to hide Availability option from accommodation. 2. Amenities, hotel rules contents are suddenly disappear. Now the availability option is visible in its place. Please do the needful Thanks. Ticket no #25270
Please don’t duplicate your tickets to theme comments. Support team answer in 1 business day according to the support policy.
Thank you for understanding!
Actually i have less time. That’s why i post my issue over here also. Please solve my issue. I hope you understand. Thanks
Unfortunately, we don’t solve client’s issues. We support our theme according to the support policy.
Thank you for understanding!
Dear Team, I don’t need Book Now button under working hours tab. I tried to remove book now button. But it still displaying. Please guide how to i remove the book now button. It also displaying on mobile browser. I also create the ticket. Today is my last day to launch the website. Please guide Ticket no is – #25262
Hello sir, before buying the theme your team responds fast. That’s why I purchased it because I thought your support team would support me on time. This is the main reason I asked you first. In case during installation of the theme if I face any issue your team supports me. But nothing is like that. Your support team did not reply on time even after they replied to me 1 or 2 days ago. But I have to complete my work on time. You have to tell me that your supportive team will not respond on time. Then I’ll not not buy your product. So I would have bought the theme elsewhere. Kindly solve my problem, otherwise I want my money back. This is my humble request to you. Please solve my problem as soon as possible. I am really very thankful to you for this act.
Thanks
Hello! The support response time is 1 business day (according to the support policy). Today is the weekend. Thank you for your patience and understanding!
1) Under Settings>>permalinks>>Permalink structure.
When i select custom structure. Then click on save changes. After that it automatic shift Day and name option.
2) Under Setting>>Reading>>Your homepage displays
When i select static page option then click on drop down list under homepage. Their is no “Home” option available not even Photographer
Please guide me to perform this action as mention in this link.
https://support.promo-theme.com/holleta/general-settings/#initial_theme_setupSir, “Rooms” menu data is not available to import.
Rooms>>Slider with thumb>>Slider with Thumb type 2>>Horizontal Slider all these pages are not available to import. Please guide
Dear Team While installing demo content. It gives an error please check and reply as soon as possible so that i can do my work smoothly.
Following Error showing :
The demo import has finished, but there were some import errors. More details about the errors can be found in this log file.
Hello Team tomorrow i was created the ticket to solve my query. but still i didn’t get any response from their. My ticket no is #24785
IS NOT GOOD, ATTENTION; THEME CAN ONLY USED IN 1 WEBSITE
Hello! Yes, if you check the Standard license description – you’ll see that it can be used only on one project/site
Hello, I want to buy your theme but first I have a question: can we integrate another booking system into the theme, such as “superhote”? Thanks for reply, Cordially, NR
Hello! Yes, you can, but you need to customize all booking widgets because all of them use the bundled booking plugin.
Ok but is it complicated?
Code knowledge required
ok too bad I really liked your theme. I’m going to choose another theme. Thank you
You are welcome!
1. How to change header menu background color before scrolling. I only manage to change the color that appeared when scrolling but I was unable to change color before scrolling when you just open the website.
2. How to change the header top bar background, text, and icons color
3. And last how to change the color of the book now button
Hello, There have been several updates to the integrated reservations plugin and the template does not seem to have had an update since July. Should I buy the motopress hotel booking plugin or wait for the template update?!
Hello!
No, we’ll update it this week 
Good news
We are looking forward to it
Thank you and have a nice day
Thank you, have a nice day too 
I downloaded my theme over 10 days ago, it has a demo and want to add the B&B hostel, but for some reason its giving error and I am still seeing the previous theme even the new one is now activated. It’s getting frustrating to work with and do anything. Is there a way I can get support to get someone to install the theme , don’t mind if I pay the extra for the installing service. I’m very familiar with importing demo, but this one isn’t working out for me and time is running out. When I click on support it’s telling me to write a comment and time isn’t really on my favor.
Hello! Please check your hotisng cache or cache plugin (if you use it). Please send the ticket number you’ve created
how do I send the ticket number to a direct email? and where to find cache that exactly?
please create a ticket here: https://support.promo-theme.com “submit a ticket”
I have created a ticket like this before contacting you, Envato email me back saying I have to do it here through the comment to contact the author. Im confused.
Hello! Please go here: https://support.promo-theme.com and click “submit a ticket” in the top right corner. After that, log in by your Envato account and fill the ticket form
Hello, I have an issue with wpbakery and the website is broken. WPBakery plugin does not include yprm addons. I updated everything, I also deleted WPBakery and installed it again through the themes plugin installer but the problem still remains. Is there a fix?
Hello! Please check that the theme license is activated
Thank you, that was the problem.
You are welcome! Have a nice day 
Hello, I have a question before buying this template . I want to make website with multi language ” English and Arabic ” which means Arabic language need to flip website Left to Right .
I notice it’s RLT supported .
is it easy customize ? with one click it flip website ?
Hello!
When you set an Arabic language – RTL will be enabled automatically 
is there any screen shot or demo RTL page ?
Good day, I would like to ask if this theme can connect withflutterwave payment gatway, and also let me know the cart page short code?
Hello! You can use the WooCommerce gateways using this plugin “Hotel Booking WooCommerce Payments”. Yes, the Hotel Booking plugin has the cart page shortcode too
Hotel Booking WooCommerce Payments is this for free? or i have to pay it? then which shortcode of cart page?
This an additional premium plugin (not free). Motopress Hotel booking plugin has it’s own shortcode which you can put in the necessary place. https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf If you need a cart like WooCommerce – it has an additional plugin too for that.
Nooo, I can not but theme and buy the eternal plugin. then how to add fluterwave payment gatways ?
You need to customize the theme and Hotel Booking plugin
any guidance please, because currently I am not sure if our payment getway will work. but i can work in woocomerce but in your hotelbooking im not sure
sorry, we don’t provide customization. All popular methods are available by default, like stripe, credit card, paypal. All other additional payment gateways can be connected by plugin customization or using additional plugins which we provided.
Hello, I have moved my website from a subdomain to the root domain and it has been deactivated because the site was already active in my subdomain, I no longer have access to the subdomain because it was deleted, I need to activate my template, thanks
Hello!
We’ve deactivated it, please check 
is it possible to change Hotel Worker role to accept bookings?