979 comments found.
Hello, Any ideas when Gecko is released for Shopify 2.0? My client is need of a major theme update.
Hi, for some reason it will be available next month. Best regards!
Hello, I have problems with the products on my cell phone, sometimes the infinite scroll works and other times it doesn’t work and it only shows me 12 products
Dear friend! For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best regards!
There seems to be a bug in the demos.
If I add 2 items to the cart, then I change my mind, go back to the products. I then decided to Buy Now another (third) item, this will replace the 2 items I already had in the cart.
This is preventing me from considering this theme.
Thank you for your feedback but there is no such error, may i know what device did you use?
I’m seeing fashion18 home page theme the search bar on the top of the page question is if I can have the same search bar on fashion8 home page theme ?
?
Hi friend! Yes you absolutely can achieve it through changing the header layout. Thank you!
If i purchase 5.0 will i be able to upgrade to 6.0 when it’s released? Or will i have to purchase 6.0? Also, when is 6.0 scheduled to be released?
Hi there! Thank you for your interest in our theme. You only need to pay the theme once, then every time there is an announcement or an update, there will be an email notification. We are in the process of testing before release, it is expected that we will be released later this year. We will try to complete and release as soon as possible.
HI, could you please help me ? how i can add this section on my new Landing-Page template ? https://paste.pics/265c367257d1c54214dcc28d70e17e64
Hi, Gecko currently does not support Shopify 2.0, so you cannot add sections to pages that exclude Home. If you have any questions please ask me. Thank you for using our sevice.
Your theme is not compatible with the latest Shopify 2.0?
We’ve been preparing it for quite a while, this month we will release Gecko 6 for Shopify 2.0. Thank you!
Great theme, Great Customer services. Can you please help me! I want to remove purchase code from deleted store.
Need quick help
I already helped you 
Thank you
Does ALL product features are available under ANY of your demo shop design/index?
Yes, our theme support the theme features available on all demos. If you have any questions, please tell us.
Hi, can you setup pre-orders with Gecko?
Yes you can do that. The theme support Pre-order function.
Please how do I do that? I have checked everywhere in the settings. Is it on the product page?
Figured it out! Thanks
i must read the instruction
Please use this one: https://docs.the4.co/gecko5/
Hi, i cant use my theme as it is saying that theme is used already used on store but store does not exist. how can i use theme? please help.
Please email us directly at the4studio.net@gmail.com
Hi, were you able to fix the hero video issue paulanikki had? I am having that issue as well. When I use select a cover image, the video stops showing or playing
Please help me update the problem at support system: https://support.the4.co/ So our team can help you solve it.
Alright, when are you guys updating to 2.0? I am really thinking of buying a new theme today, but I really like Gecko.
And can I get the ecomposer plugin on my development store? Thanks
The version which supports 2.0 will be available later this year. And yes, you can get the partner plan for EComposer app. Please install the app and then open live chat from the EC dashboard to get in touch with app support team and ask them help you. Thank you!
If I buy this theme, I have 3 shopify websites, can all use this theme?
Sorry so much for late reply. Somehow I missed your question. The theme license allows you use theme on one domain only. Thank you!
Cant access documentation.
https://gecko5-docs.the4.co/Please use this link: https://docs.the4.co/gecko5/
Hi, will it be possible to update to the new version with Shopify 2.0 support once it is released? Or will the core be different and updating not possible as with 5.0? Thanks a lot!
Hi, we are working on Gecko 6.0 with OS2.0 support
We will update to Envato a new version asap
Thank you
Hi, How to add information to the contact us page? It looks like there is no option to add extra information to the page. When are you are guys going to support Shopify 2.0?
Hi, we are developing, it will be finished by the end of this year. However i recommend you try this app to custom the contact page: https://apps.shopify.com/ecomposer
Hi, is there an option to change the hover color for the menu items when using Header #8? Apparently by default, the color on hover changes to black, the issue is that my background color is black, so when customers hover over the menu items, it disappears. Please advise.
Hi, on header design 8 the hover color of menu depends on Primary Color. Thank you!
Awesome, thank you.
Hi! How can I import a demo? Your documentation doesn’t work. Thanks
Please refer this doc: https://docs.the4.co/gecko5/installation/import-demo
Hi Support, hope you are well. Two things please. 1) your documentation page is not working. I am getting a “This site can’t be reached” message. 2) I am unable to see if it is possible to remove the “collections” from the URL to make it more SEO friendly, can you help please? Thanks.
Hi dear friend! 1. This is the document for Gecko: https://docs.the4.co/gecko5/ 2.There is no option available, if you need help please reach out to us at support system: https://support.the4.co/ Have a nice day!
Hi support. Awesome turn around time, thanks so much. On a lot of other themes you can remove the “collection” name from the URL string. Example here https://youtu.be/mxl-a2cwseo this is what I’m trying to achieve. Please may you double check as maybe I was not clear before on what was needed. Thanks so much.
So you would like to have the URL just show the product not the path via the colleciton, if i understand correctly. If right you can use our support system to get support for this
Thanks so much. I’ll get someone to raise a ticket via support. Hope you’re well and have a lovely day.
You are very welcome!
Is your theme working properly with Teeinblue?
Thank you for asking the question, we haven’t tried it before but when creating the App, they will try to make it compatible with every Theme of Shopify and you can contact them for more help of integrating.
