727 comments found.
Hi why at new version of the theme product images stay at loading and dont show?
Hi,
Try to make the following:
1. Ensure that Stockie Extra plugin is updated to the latest version and is activated;
2. Clear all cache.
If the issue still remain I’d kindly ask you to provide additional links, screenshots, console errors where we will be able to check the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
If you have troubles with updating ACF plugin try to deactivate it and hint the Update button one more time.
As for the page loading issue, seems like you have a caching plugin on your WP environment. Try to clear all caches and check if the issue still remains.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i disable the ADF and upgrate it, and after i activate it the website gave me: There has been a critical error on this website. I change to Twenty Seventeen theme, and activate again Stockie, and the site works fine, but the problem with the images remain.
Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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latest download is still 1.3.7 although it should be 1.3.8!
Hi,
Thanks for reaching out and notifying us.
We’ve already changed the version number. Now you can download the stockie.zip archive with the right version from ThemeForest.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Im seeing a major bug on both my site and your live demo. Go to the shop page with an iphone. Drag down to refresh. The product images start randomly disappearing. Ive tested this on my site, and your demo with multiple phones. Turning off your theme fixes it. Please address this asap. Thanks
P.S. Try it here (with iphone, drag to refresh a couple times if needed) https://stockie.clbthemes.com/shop/classic-grid/P.S. a temp fix i found is to turn off masonry in your theme settings shop page.
P.S. the temp fix I found is to turn off masonry in the shop page settings
P.S. when I turn off masonry for the shop page settings, it fixes it.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I’m getting the following on the bottom of my website. And I’m not even using Google Fonts.
400: Missing font family
The requested font families are not available.
Requested: apotek-extrawide, sans-serif; (style: normal, weight: 400),apotek-extrawide, sans-serif; (style: normal, weight: 600)
For reference, see the Google Fonts API documentation.
font-display: swap; }
Hi,
Thanks for reaching out.
Ensure that you have the latest version of Stockie Extra plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It’s actually caused by the Slider Revolution. I’ll have to check it out.
Got it, please let us know if you still need assistance.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Please is there elementor compatibility for Stockie Theme?
Hi,
Thanks for reaching out.
Currently, the theme works with WPBakery page builder only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
When will the “sell individually” hide the quantity button on the product page?
Hi,
Thanks for reaching out.
The mentioned option will be available today with a new update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio. I’m using latest version of your theme, but the option “Sell Individually” is not hiding the quantity button before add to cart button.
Can you fix it in a future update? It’s confusing my clients on specific products…
Hi,
Thanks for reaching out.
Try to replace the style.css file in the root of the theme’s directory on your server with the one from our demo website.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello. Presale question. I see so simple search possibilities. Can I offer to visitor using your template such search: Product type: Vegan or Meat; Product raw materials: Material 1, Material 2, Material 3, Material 4 ...; Country of origin: Country 1, Country 2, Country 3; Product sizes: 10×20 cm, 15×25 cm, 20×30. Generally I mean mix of product types and variations.
Hi,
Thanks for reaching out.
Sure, just use a variable product and create as many variations as you need. Here’s the example of the variable product with color and location attributes:https://stockie.clbthemes.com/product/stainless-steel-canvas-watch/
Sincerely,
the Colabrio Team
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Hi there. I need a support about Google fonts, I can’t choose nothing from Typography. And WPBakery wants to register. And please tell me how to upload Shop Layout – Scattered Grid Please little help.
everything started to work correctly.
Hi,
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, can you please update templates? The woocommerce report says this:
stockie-child/woocommerce/checkout/form-coupon.php versão 3.5.0 está desactualizado. A versão actual é 7.0.1
stockie/woocommerce/myaccount/form-add-payment-method.php versão 3.4.0 está desactualizado. A versão actual é 7.0.1
stockie/woocommerce/content-product_cat.php versão 2.6.1 está desactualizado. A versão actual é 4.7.0
stockie/woocommerce/taxonomy-product_cat.php versão 1.6.4 está desactualizado. A versão actual é 4.7.0
stockie/woocommerce/taxonomy-product_tag.php versão 1.6.4 está desactualizado. A versão actual é 4.7.0
Hope you can update these. Thank you
Hi,
Thanks for reaching out.
We will make an update this week.
Stay tuned.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Perfect, thank you
UPD. Seems like you have an outdated templates in your child-theme, because the current Stockie version is compatible with the latest WooCommerce plugin and all the templates should be up to date.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio team! I cannot use “ajax add to cart” because woocommerce product addons are not comaptible.
Whit this, every time I add a variable or single product to cart, the spinning wheel doesn’t show up on the button, which is not a good UX expeience. I had clients adding products to cart twice because of this. Can you please show the snipping wheel on the buttons (when not using ajax)?
BTW, if you could make add to cart ajax compatible with woocommerce product addons that would be amazing!
Thank you
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you, please keep me updated
For sure!
hello, is there a way to search products and posts both? where can i remove product reasch limits? thank you
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
Send us a personal message and provide a little more info. Links, screenshots will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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removed
?
Ignore it, i reported something that I thought was an issue but it was my problem setting up a plugin.
Got it!
Hi, I’m using woocommerce smart coupons, and the available coupons that show on checkout doesn’t seem in the correct position. I would like to suggest you to make it compatible with your theme and show them inside the coupons section. Can you make it?
This is an example how it shows right now: https://prnt.sc/w0FrLY-W2_aM Let me know if you need this plugin to test on your side or access to my staging.
Thank you
Any help here?
https://prnt.sc/c3go8nmCSYCM
We’ve already added some changes to the child theme templates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That’s exactly it. Can you apply it on a future update? What file should I move from my staging to live in order to have it fixed right now? Thank you
You need to transfer the following files:
.../themes/stockie-child/woocommerce/checkout/form-checkout.php
.../themes/stockie-child/woocommerce/checkout/form-coupon.php
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you, but I’ve detected another issue when ordering a gift card with “smart coupons”. On checkout, this should show to the client: https://prnt.sc/UkoEL5RyufvG
This is how it shows with your theme: https://prnt.sc/Un_rMj5WcvTY
Can you please fix this too? I couldn’t reproduce it on my staging. I can email you with access to my live site if you wish
You are Welcome!
Yes, we will check that as well.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ok, please keep me updated
Sure!
waiting for Elementor builder guys
Hi,
Thanks for your suggestion 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is the theme compatible with WCFM Multivendor Plugin??
Hi,
Thanks for reaching out.
Unfortunately, we didn’t test our theme with the following plugin so we can’t claim its compatibility with our theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I would like to know/suggest if there’s any way to speed up search on store? I have some clients thinking that the page is loading because once you type something on the search box it takes some seconds to find something…
Anyway to build this in a different way on a future update?
Thank you
Hi,
Thanks for reaching out.
I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you!
You are Welcome!
Any update about this? The search is not working effectively…
Hi,
The search works the way it used to. There’re many factors (your server, database size, caching) that might slow down it, but unfortunately, we won’t be able to speed up it dramatically from our side.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Why the theme has now a star + dropdown evaluation? https://prnt.sc/pCUug96iQO71
I believe it’s confusing… Is it possible to keep only the star evaluation?
Thank you
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
You can use a CSS hotfix so far. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
/*Hide product rating select dropdown (temp hotfix)*/
#rating + .select2-container {
display: none !important;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you, it hides the dropdown temporarily. Hope you can fix it in a future update.
You are Welcome!
Definitely will do that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, have you fixed this on a latest version? Please let me know so that I can remove the hot fix.
Hi,
Thanks for reaching out.
The mentioned fix will be available today with a new update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello!
I have two products where the quantity input shows in two different positions:
1. https://i.imgur.com/vkzdkL5.png 2. https://i.imgur.com/aPjhatT.png
I’ve cleared cache but it persists…
Thank you
I’ve found that it is related with simple vs variable products… Can you please check? Maybe it should be the same for both types of products so that clients know where to find the quantity input…
Hi,
Thanks for reaching out. Please check the email inbox.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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What’s the latest update for this? I keep getting the mesaage Your theme (Stockie-child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Since updating I have code exposed on top of website and no new update to download.
Hi,
Thanks for reaching out.
We are going to release a new update with the latest WooCommerce compatibility this week. We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thanks. We’ve already updated our woo commerce, what can we do about the exposed code on the header of our website until then? It’s going to damage our sales.
Open the wp-config.php file in the root directory of your WP installation and change the line:
define( ‘WP_DEBUG’, true );
to
define( ‘WP_DEBUG’, false );
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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