172 comments found.
good day, my theme has removed the header breadcrumbs and is now transparent, can you kindly assist with the background image so that my headers are visible
Hello, Dear Customer!
Thank you for using our theme!
We provide our tech support via ticket system.
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request, and we will assist you.
Best Regards!
they have any customization and installation video ?
Hello, dear Customer!
Thank you for using our theme!
Please check our online documentation:
https://webdesign-finder.com/docs/skymax/documentation_theme/
If you have any questions, please submit private ticket with your details in our support forum:
https://mwtemplates.ticksy.com/
Best regards!
how can i modify the colors of the header or there is paralax animation ? and how can i modify the footer ?
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request, and we will assist you. Best Regards!
Hello, Purchased the theme and I am confused, only came with 2 demos, not the one I want, too many and very unusual tools to learn to customize.
How can I change the demos content to the other site demos?
Can you please help? Thanks
Hello, Dear Customer. There are 2 main demos: Skymax and Brobit: https://i.imgur.com/pPFyPyj.png Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
good day,
i would like assistance in changing the colour of the header from blue/purple to blue/red. and also removing the page headers on mobile view.
thank you
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
hi there, 1) the team items number “Number of posts to display” have only 12. It is possible to increase to more team members? 2) Slider Revolution 6.6.8 doesn’t works. Our email to you about this remains unanswered. cheers Toni.
Hello, Dear Toni. We are sorry if we missed your message. We have recently checked our inbox, but haven’t found email from you. Please re-send us your request to modernwebtemplates.com@gmail.com and copy to alternative email: ourtechemail@gmail.com We will perform all these requests for you with great pleasure, they are not difficult. Best Regards!
Hello, Dear Customer. We still didn’t receive any messages for you via both emails. Let go another way. Please submit your request at our support forum: https://mwtemplates.ticksy.com/submit/#100016475 This is free option for you. Best Regards!
we have expired our license, but your ticket system says “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Hello, Dear Toni. What is your email address? Do you have Skype or other messenger? Also, please click our account: https://themeforest.net/user/mwtemplates and send us a message (with link/login/password to your WP Dashboard) here: https://i.imgur.com/q8X4hVb.png Best Regards!
Sent message
Hello, Dear Customer. We are resolving your issue. Soon we will inform you about results. Best Regards!
Good day,
trust all is well,
i am writing to request assistance with the theme that i purchased, i am trying to make my website look exactly the same as the demo theme, however i seem to not have all the tools in my control panel.
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello, i have a problem after installing this theme.
Woocomerce products images not shown 
,
can u plz tell me how to fix this issue,
thnx
Hello, Dear Customer! In this case please install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello, still same problem even if i create a new product
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi there, i’m Roman, i just install the skymax wp version theme and there are Missing files. It looks diferent than demo. Maybe i have wrong files?
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello. Dear Customer. Thank you for your message. There is no any connection between issues on your website and expired support license. Please send us an email at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
hello, am sorry i bought a wrong template kindly could you organize how i can top up to buy the wordpress version of this template
Hello, Dear Friend! Please purchase WP version here: https://themeforest.net/item/skymax-internet-technologies-wordpress-theme/23242842 and the we will apply your refund request. Best Regards!
I have purchased SKYMAX theme and when I implemented it, it is very slow. Please help what I am doing wrong.
Hello, Dear Customer! Thank you for your message. Sure, we can assist you. Please submit a private ticket at https://mwtemplates.ticksy.com/ and our team will resolve your issue. Best Regards!
hi there, we have update to PHP 8 (Sky wp theme) and now we have problems with the slider revolution plugin (critical error) what can we do? the plugin is on version (Version 6.2.23). Thx and best Regards.
Hello, Dear Customer. Please send us an email at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hi, congratulations for the theme, it’s done really well. I have only one problem with logo and header: If I upload a logo, it still remains the site title with the frame next to the logo and I don’t understand how to remove it. Furthermore, if I scroll the page, the band below the logo and menu no longer appears and I would kindly ask how to make it appear, in order to make the “hamburger” logo and menu button clearly visible.
Hello, Dear Customer!
In order to increase logo and hide logo text – please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo .logo-text {
display: none;
}
a.logo img {
max-height: 150px;
}
.s-pb-lg-50 > [class*='container'] {
padding-bottom: 10px !important;
}
.s-pt-lg-50 > [class*='container'] {
padding-top: 10px !important;
}
Then save changes and check results at front-end. You’ll receive this result: http://prntscr.com/qkrl4a
Also please submit a private ticket at https://mwtemplates.ticksy.com/ We will help you with all requests. Best Regards!
Thank you! I wrote a ticket to you and another one asking for a customization
Dear Friend, we’ve replied you in the ticket. Please check it. Best Regards!
Hi i have downloaded and uploaded the theme but it doesnt show the them i brought?
Hello, Dear Customer! Thank you for your message. We’ve replied you in the ticket # https://mwtemplates.ticksy.com/ticket/3179054/ Please check it. Best Regards!
Hi, What is the latest version of the theme? Do you have a changelog somewhere?
Hello, Dear Customer! Thank you for your question. The theme is up to date and compatible with the WordPress 6.0.3 and PHP 8.0 versions. The plugins update automatically during the theme’s installation. If any issues occur – our support always helps to solve the problem. Best Regards!
Hi, i would like to know what version the theme is actually at, not the compatibility of it.
Hi, I purchased this theme because of the Brobit demo. I installed the theme on my site and I can’t seem to import that demo. How do I go about it to get it?
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello, i have a problem when i install Page Builder in unyson page extemsion:
Failed to access Github repository “ThemeFuse/Unyson-PageBuilder-Extension” releases. (cURL error 28: Connection timed out after 5001 milliseconds)
Hello, Dear Customer! To solve this problem – please download this updated version and Unyson plugin and install it: https://webdesign-finder.com/docs/unyzon.zip Then click WP Dashboard => Unyson and activate all extensions: https://prnt.sc/qo_K0Ml4jMy5 After these steps – click Tools => Demo Content Install and run installation. If you need our further help – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Very nice, thank you!
You are welcome! If you need further help – please let us know via ticket system: https://mwtemplates.ticksy.com/ Best Regards!
Hello, Dear Customer! To solve this problem – please download this updated version and Unyson plugin and install it: https://webdesign-finder.com/docs/unyson.zip Then click WP Dashboard => Unyson and activate all extensions: https://prnt.sc/qo_K0Ml4jMy5 After these steps – click Tools => Demo Content Install and run installation. If you need our further help – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Hi, we have the following issue. In mobile mode the logo goes on top of the page title, how can we fix this?
Kind Regards
Hello, Dear Customer. Thank you for your request. We can resolve and fix this issue for you. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Hi again, guys!
How I can disable the icon with three lines located in the menu that once you click on it open a right sidebar?
Thank you in advance! Greetings.
Hello, Dear Customer! If you mean this type of header: https://prnt.sc/p-Yn85iw-yij – please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:.toggle_menu.toggle_menu_side.toggle_menu_side_special.header-slide {
display: none;
}
Then save changes and check results at front-end. Best Regards!
