604 comments found.
Having problems with customers trying to login to website, when they click on login nothing happens?
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
hallo Themen REX ich muss zu geben ich sehe mir ihre Arbeit genau an und schau auch was andre schreiben ich muss sagen woooow sie haben wirklich sehr gute Arbeit gemacht das muss ich wirklich sagen doch habe ich selber eine frage die ich nicht finden konnte wenn auch die mit ja erwidert wird den werde ich es kaufen …. ich sehe das man Menü 1 bis sagen wir mal 4 machen kann doch jetzt meine frage ist auch möglich das man sagen wir Menü 1 zu Seite eins legen kann das nur Menü 1 auf Seite 1 wäre und auf Menü 2 auch nur auf Seite 2 wehre wenn das möglich ist den liebe ich ihre Arbeit bereits jetzt schon und werde es mir die tage kaufen
Um es nochmal einfacher zu formolieren es ist ja möglich bis zu 4 menüs zu machen ich möchte gerne wissen ob es möglich ist die menüs jeweils einer seite fest zuzuordnen sprich das menü 1 nur auf seite 1 zusehen ist menü 2 nur auf menü 2 zugreift ?
Hello Mufasa,
We appreciate your interest in our theme!
Sure, it’s possible to have 4 different menus on 4 different pages.
Header in theme is implemented via Layouts custom feature: https://jacqueline.themerex.net/doc/#layouts_descriptionSo you may add 4 different menus, add a new header layout or edit the existing header and set each menu to display in these header styles and assign each header to the corresponding page.
Our Team will be happy to assist you and explain in more detail how to implement that.
Thank you.Hello, I have problem after update 1.6 to 2.8 You find it here : https://www.nutrition-et-harmonie.eu The [trx_block] or [trx_columns] ect… are not parsed any more. What can we do ? Thanks, Cristina
Hello Cris,
Thanks for contacting us!
Please follow the guide to update the theme to 2.x properly – http://jacqueline.themerex.net/doc/#update_to_v2
In case you have any difficulties, please submit a ticket with the name of the theme and purchase code to category “Pre-sales Question” at https://themerex.net/support/
Our Team will be happy to assist you.
Regards.I have a conflict with Elementor Pro when trying to edit posts and pages of your template. Elementor means, i shall deactivate ThemeRex Utitilities plugin. But i am afraid of losing functionality and design and that i need to resetup the website.
Do you know the issue with Elementor Pro and what is your advice to solve it?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Do you have html version?
Hello,
We appreciate your interest in our themes!
Yes, please check this link: https://themeforest.net/item/jacqueline-spa-massage-salon-site-template/19330375 Warm regardsHello, I like your theme and I am planning to buy it. Specially, I need Appointment booking with complete payment process. I checked demo but it ask to login and not able to check upto payment process. Can you please confirm are you providing fully payment process for booking? Or just send email for booking? If possible please provide any demo link with fully payment process. Thanks
Hello,
Thank you for your interest in our theme!
Sure. The template fully supports Booked Appointment plugin https://jacqueline.themerex.net/booked-small-calendar/ and https://jacqueline.themerex.net/booked-large-calendar/ To add payment capabilities to the Booked plugin you need to use ‘Payments with WooCommerce’ addon that is included in the package. Here is the video tutorial on how to enable online payments – https://www.youtube.com/watch?v=fvdihNrNAC8
As for the Bookly plugin https://jacqueline.themerex.net/bookly-appointment-booking/ , online payments are not available in the free version of the plugin. You can purchase the Bookly Pro add-on and then set it up.
Regards.
hello, why can’t I update the theme “Jet black” I get the message “Jet Black You have version 1.0 installed. Update to 1.1.”. I have a current theme and wordpress, in themeRex updater is my purchase key. please help
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Question – is it possible to download an earlier version of the theme? Realized I’m on 1.5, wanted to get 1.6.5 before the Elementor update for now, is that possible?
Hello,
Thank you for contacting us!
Sure. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Team will be glad to help you.
Regards.
Hello, super theme my question: Is it possible that the customer ratings are displayed in such a way that the latest customer rating can be seen directly on the page and you don’t have to scroll to the end. So the last rating is displayed first? and that the number of reviews appears at the top next to the product? Thanks for helping
Hello,
Thank you for choosing our theme!
You can choose Newer under WP Admin > Settings > Discussion, and all the last ratings/reviews and post comments will be on top – https://prnt.sc/I6Ls3R7eYeSn
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I installed the theme with WPBakery Page Builder a few years ago. Is it possible to replace Bakery with Elementor on a working site?
Hello,
Thanks for reaching out to us!
Absolutely! To switch to Elementor, you need to set up the website again and re-build the content using it. Please follow the guide to update the theme to 2.x properly – http://jacqueline.themerex.net/doc/#update_to_v2
In case you have any concerns, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ Our Team will be happy to help you update your site.
Regards.
Is the booked plugin included in the theme or is it just compatible with it? Thank you
Hello,
We appreciate your interest in our theme!
Absolutely! The package includes 2 booking plugins – Booked and Bookly (free version only for the Default skin). Please review Booked https://jacqueline.themerex.net/booked-large-calendar/ and Bookly https://jacqueline.themerex.net/bookly-appointment-booking
Regards.
Hi, I use this theme for years and I really love it, but now I am struggling with Elementor. When I want to edit a page or whatever and I press Elementor, It’s always says the preview cannot be loaded. What can I do? Thank you!
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello. I am planning to purchase this theme. I would like to know if I can import all the demos or only one demo can be imported at once? Can I mix elements of multiple demos?
Hello,
Thank you for choosing our theme!
Sure. Jacqueline includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Here is the guide https://jacqueline.themerex.net/doc/#installation_demo_content
The theme contains Elementor, the most user-friendly page builder. You can easily combine all the blocks and elements of the template pages and customize your theme to a great extent and make it truly your own. Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hello,
I can’t update Themerex Updater + Themerex Addons + Theme components (Audio effects, dynamic backgrounds, Image effects,...).
I have installed latest version of template (2.5), I have installed latest version of Wordpress and my license is activated.
My support is expired so I can’t make a ticket on your support website. But shouldn’t I be able to update these even without support?
Thanks a lot!
Hello,
Thank you for contacting us!
Absolutely! The theme includes Themerex Updater plugin allowing you to update the template, all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://jacqueline.themerex.net/doc/#installation_theme_update
Regards.
The test of your website at jacqueline.themerex.net in PageSpeedInsight shows a score of 19/100 on the phone, which is a very poor result. What about mobile friendly?
Hello,
Thank you for your interest in our theme!
Website loading time depends on many factors like your server response time, image optimization, caching etc. Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Just provide your website url in the support ticket at https://themerex.net/support/ – our team will point you to steps on improving website performance.
Regards.
Hello, I am receiving errors when trying to update the theme on my site. I no longer have support, so I have to post a comment.
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi, I would like to know if Events calendar paid version is required to obtain the same looking as this page https://jacqueline.themerex.net/events/ and this page https://jacqueline.themerex.net/event/indian-head-massage-practice/ Looking forward your kind answer
Hello,
Thank you for your interest in our theme!
Definitely not. The pages are created with the free version of The Events Calendar that is included in the package.
Regards.
Our website + webshop is doing great.But when you visit one of the products in the shop there is a strange broken menu on top of the webpage. For example on: https://www.buddhagrooves.nl/product/yoga-bandage/
It looks like the menu from the demo-content?
Can you please help?
Regards, Lichting98
Hello Lichting98,
Thank you for contacting us!
We are not able to replicate the issue on our end. Everything looks great. Please check the screenshot – https://prnt.sc/rPb0SNdxIhmJ
If the issue persists, please submit a ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, how and where i can change the header picture on the shop page ? Thanks for helping
Hello,
Thank you for choosing our theme!
You can easily change the header background image under Layouts -> All Layouts -> Single Shop Header -> Edit. For more information, please check the guide https://jacqueline.themerex.net/doc/#layouts_default
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello for some reason i have issue with visualisation of facebook messenger i test with two different plugins and the issue is the same i test with brave browser, chrome browser and safari , the issue come almost 90% of the times when the page is loaded i upload a screenshoots. when you click on the messenger icon the issue is gone, but if someone click in the open box is load the content inside the box and they can’t write us.
Hello,
Thank you for contacting us!
We cannot guarantee full theme compatibility with the third-party software, and we have not tested it with the template. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
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